Montelu Reviews 67

I’m very happy with my purchase! The shoes were delivered within just 2 days – faster than expected. They fit perfectly and look exactly as described. The service was excellent. Definitely recommended... See more

I was pleased to receive a ‘we’ve missed you’ 20% discount code because I hadn’t shopped with Montelu for some time. Unfortunately the code would not work, even though the items I wanted to buy, the t... See more

DO NOT USE this company. They do not operate a legitimate business. Looks real on the website but they will take your money and not deliver your clothes. PLEASE don't order from them as my experience... See more

My first time purchasing from Montelu and i was not disappointed my item was packaged really well and fast delivery. I will definitely be purchasing from them again.

Ordered ‘knitted’ red v neck jumper with Christmas tree on 9th December. Started chasing delivery last week by email (only way to communicate!). One vague response stating item on way. Arrived today b... See more

So excited to have purchased from Montelu- not only was the delivery speedy (my package arrive one day early) but the quality of the packaging and product was fabulous!!

No stars for this scam company. Customer Service is non existent, despite what they say on their website about no questions asked returns. They will not refund, just offer store credit. The coa... See more

Id give no stars if I could. Ordered a Christmas jumper. 1 turned up after Christmas 2 advertised as wool. Wss cheap acrylic 3 sleeve design different - one 3 leafed holly, the other... See more

I ordered a Xmas knitted jumper Dec 8th it arrived Dec 24!! Too late for any of the Christmas functions it wasn’t anything like the advertised picture far too big and polyester not knitted. I asked f... See more

Item advertised as corduroy trousers, when they arrived, they were not corduroy and were like lounge trousers quality was appalling, Company want me to pay to send trousers back to China at my cos... See more

**SCAM WARNING** DO NOT BUY FROM THIS COMPANY. Ordered an item of clothing which arrived and was nothing like the picture on the website and was of extremely poor quality. When asked to return for... See more

Scam Company. Sent a completely cheap awful garment instead of the one I ordered. Ordered really lovely zip fronted cardigan 100%Cotton. Got a hoody which was 95% polyester and 5% spandex ??? DO NOT B... See more

Awful service, took almost 4 weeks to arrive, shocking quality, trying to organise a refund (which can only be done via email!) is like getting blood from a stone, they just keep offering partial refu... See more

Absolute Scam . Don’t fall in the trap they are sending absolutely cheap trash from China and marketing them to be in Uk . Scamsters trying to rip people off by dropshipping Chinese 3rd grade clothing... See more

The cardigan delivered was not as advertised, described as wool blend, when in fact was 100% polyester, also described as "Stretch" when in fact it has no stretch!. Of poor quality. Although they o... See more

Placed order 7 days ago and it was confirmed and next day the Royal Mail informed me they were awaiting delivery. Since then no movement. Rang them today several times without success leaving message... See more

Company markets themselves as a UK based business but fails to mention that products are shipped direct from China. Very misleading. If I wanted chinese rubbish that wouldnt arrive in time for Chris... See more

I ordered a two piece knit lounge set. It’s nothing like how it’s pictured or described. It’s very thin, see-through, has a plasticy feel about the fabric, itchy labels, very cheaply made and not... See more

DO NOT BUY. This company is a fake. Not based in Uk but in China. Ordered 5/12/25 for Christmas arrived 29/12/25. Men’s Cardigan too small. The T&C state mustn’t be returned fully tagged, it... See more

`I ordered a knitted jumper and received a nylon top which has no Montelu label in it, and looks like it is fit for the jumble sale. It came with no tags and no dispatch note. I have been having email... See more

Beautiful clothes and great prices. Especially the Maison slippers and polo shirts.

Terrible company… jacket looks so cheap and tacky definitely not the coat that’s advertised.. make primary look like Gucci.. Now say I can’t get a refund as saying the coat is poor quality is not ac... See more

absolute sham of a company. Fake images used. Quality of product is worse than poor. They say they are UK based but even if you are lucky enough to be able to get customer service to engage with you o... See more

I posted earlier on this site. Xmas jumper arrived Xmas Eve 3 weeks after the order was placed. Not knitted as advertised, some type of polyester. No labels at all on the garment. Shapeless and far... See more

Received footwear that was different from the picture online. They were half made and delivered in a bag like they were second hand. When I tried to find out how to return them, I waited a week for... See more

DO NOT BUY FROM THIS COMPANY. Terrible quality clothes, delivery takes ages any they don't let you refund. Awful customer service. Feels like a scam of a company.

Ordered a coat which didn't fit. Unfortunately, they won't let me return the coat for a refund. Instead, they want me to keep the coat and give me store credit for a fraction of the price I paid. I wo... See more

Ordered a faux leather jacket and a cardigan. Took over two weeks to arrive and I paid extra to track delivery with a not very useful tracking process. The jacket thankfully is wearable but the card... See more

Item has not arrived so emailed & asked for a refund. Atrocious service considering delivery is supposed to be 2-4 days. Item was ordered 10 days ago. Compared to Temu they are appalling.

AVOID AT ALL COSTS. My tracksuit was nothing remotely like the picture. Completely different design and the bottoms were a different colour all together. Material is just nasty.

Ordered a pair of gloves for my wife as a Christmas present on the 14th December with a delivery time frame of 2-4 working days and has not shown up which is extremely disappointing as these were for... See more

Ordered 4 weeks ago and still waiting. Told it would have been here in 4 days time approx 1 week ago and just been told to wait another 2 days. Package has now been received. Poor quality. No... See more

The worst buyer experience, I bought the boots, delivery took 2 weeks, finally the boots arrived, but were too small, tried to contact the seller for return and refund, after a week of emailing, they... See more

To any other victims that fell for this scam - contact your banks asap and return your money through them. Their actions are illegal and you have a full right to get your money back.

DO NOT ORDER FROM THIS COMPANY! Items take a long time to arrive. Quality of clothing is substandard and the refund policy is not adhered to- currently fighting for my refund. Avoid at all costs!

The winter coat is poor in quality for an expensive price. The first in the winter coat keeps falling off and the pocket was tearing. I am very disappointed with the quality. The delivery time too is... See more

Sleek and solid design, nothing superfluous, but I would have liked a touch of originality.

Quality of item was poor. Delivery took two weeks. I asked for a refund and they replied once after two weeks asking why? Then ignored all my communications As others say - this is a dodgy site and... See more

These pants are super comfortable! Perfect for long legs like mine.

Awful awful awful. Do not order. Total scam. Not UK based at all. Total scam. Don’t refund. Don’t reply. Just awful awful awful. Complain to Trading Standards and Your bank.

Scam !! Do not buy . Bought an overcoat for my Dad for £ 99.99 and got a cheap tacky one . TEMU could have done better. Email them like 6 to 7 time to return it and have a refund but just ignored my e... See more

Absolute tat, bought a Suede Jacket, received a cheap tacky Polyester and Elastin mix Jacket, looked like something straight from TEMU!!! Clear case of marketing designed to mislead the customer.

Order two cardigans in XL for my husband. Far to small. Refuse to let me return and refund. As they said the correct size was sent and was delivered. All they offered was a 20% in store credit for ne... See more