Myprotein Reviews 13,303

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of the products available, and many consider the prices reasonable, especially when taking advantage of sales and offers. People highlight the wide variety of flavors and new products constantly being introduced. Consumers also mention that they appreciate the solid packaging. However, some reviewers report issues with orders, such as unexpected taxes, complicated ordering processes due to customs and tariffs, and problems with free gift options. A few consumers have also expressed concerns about rising and fluctuating prices. Some people report issues with delivery, such as damaged boxes, incorrect addresses, and high shipping costs.

Based on these reviews

Rated 4 out of 5 stars

frequent discount and promo are helpful for someone financially unstable like myself. and also i could do the purchase from overseas by debit card was so convenient. however, i did not expect when the... See more

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Rated 4 out of 5 stars

I don’t think the protein content has changed much, but since I first started buying it, the price has nearly doubled, and it’s gradually losing its advantage over other brands. The packaging has a... See more

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Rated 4 out of 5 stars

I love the products, and also love the multiple offers. However the offers are a bit too complicated. Maybe it's because of the translation (possibly AI?) but for instance, I got an offer on my screen... See more

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Rated 4 out of 5 stars

Pro) Reasonable price for high quality products (especially in time of bargain) New products are constantly being introduced with easy-to-understand explanations of their effects. Con) Free shi... See more

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Rated 5 out of 5 stars

I always stock up during sales because they get so cheap! With so many flavors available, you're sure to find one you love! Personally, I think adding instant coffee powder to chocolate-based flavor... See more

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Rated 3 out of 5 stars

It arrives at my house pretty quick after the order which is good, and there are wide variety of flavour choice and that is also good but the product quality and shipping process might not be very goo... See more

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Rated 5 out of 5 stars

Helped me take back control of my health 💪 When I was over 100kg, it was hard to find the motivation to start working out. But after trying MyProtein’s Soy Protein, it gave me the push I neede... See more

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Rated 5 out of 5 stars

Overal: I wish there was English version of: myprotein.jp here in Japan. Thanks for google translate. I made my order for the first time. I will leave another review as soon as I receive my orde... See more

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Rated 5 out of 5 stars

It will arrive relatively quickly after ordering from the app. Compared to when two weeks and January were taken for granted decades ago, it is much faster. Also, the packing and box are also solid an... See more

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Rated 5 out of 5 stars

I love the protein sale that happens periodically. Also I’ve never seen a such variations of protein flavors. I haven’t tried all flavor and I don’t know all flavors are tasty or not but I’m sure t... See more

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Rated 5 out of 5 stars

I got a great deal on MyProtein during the Golden Week sale, and overall I’m really happy with the purchase. Delivery was smooth, and as always, the product quality is excellent. That said, I did noti... See more

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Rated 4 out of 5 stars

1st my protein is less expensive 2nd taste good 3rd a lot of variations of flavor my protein is really good natural chocolate whey protein is best but one thing some flavor of protein woul... See more

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Rated 5 out of 5 stars

I was really impressed by how reasonably priced MyProtein products are. Compared to other brands, you get the same (or even better) quality for a much lower cost. Highly recommended if you’re on a bu... See more

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Rated 4 out of 5 stars

I really love the great quality and affordable prices of Myprotein products. However, the ordering process is just too complicated. Because of issues with customs/tariffs and the confusing condit... See more

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Rated 3 out of 5 stars

I have been using collagen powder and protein for skin/ weight training etc. love the product and trust the ingredients within. My only concern is the price point. Noticed over the past year , pri... See more

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Rated 1 out of 5 stars

The purchasing experience on japanese website is horrible. - First of all, inconsistent referral page. - The Google Play store download link takes u to apple app store. - The Japanese addres... See more

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Rated 3 out of 5 stars

I regularly use MyProtein. While the prices tend to fluctuate quite a bit, I still continue to purchase from them. They offer a wide variety of supplements, which is great, but I sometimes wonder how... See more

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Rated 4 out of 5 stars

Overall decent experience, although the lid to their shakers is of pretty poor quality as the top part split off from the threaded side part. Poor molding or poor material quality. Other products... See more

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Rated 4 out of 5 stars

Thanks to occasional sales, it's great that I can try various flavors of protein at a lower price. However, the shipping costs are higher compared to other shops, which is a downside. If the shipping... See more

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Rated 1 out of 5 stars

Prices have been rising year after year. They've more than doubled over the past five years. MYPROTEIN used to pride itself on being cheap, but now there's absolutely no difference between them and... See more

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Rated 2 out of 5 stars

The prices are no longer what they used to be, and the so-called “discounts” have become incredibly complicated. It feels like every purchase turns into a puzzle I never asked for. I honestly have t... See more

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Rated 1 out of 5 stars

Dear MyProtein Shop, I hope this message finds you well.
I am writing regarding my order placed on September 7 for three bags of 2.5kg Milk Tea–flavored protein. I received the items today, but I... See more

Company replied

Rated 2 out of 5 stars

Ordered on the 8th January still nothing by the 20th January. These guys are using Evri to deliver which will be why they are not getting to me. tried using the chat on the website which uses artifici... See more

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Rated 2 out of 5 stars

Good - value - brand design - some flavors (milk tea) - apparel - fast shipping (compared to the past) - fast app (compared to the past) Bad - too many sold out items (specially vitami... See more

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Rated 3 out of 5 stars

Impact whey proteins are cheaper than others,but only when it"s on sale.thre are so many kinds of tastes and a few are nice,but I can not try othrs because they are charenge foods that going into t... See more

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Rated 1 out of 5 stars

Really dissapointed as I order the 2025 advent calendar on 18 November for £68.99 for my partner and it hasn’t even been dispatched yet. It’s now 1 December, clearly needed to be here by now to enjoy... See more

Rated 3 out of 5 stars

your products and prices are so good that i choose Myprotein to buy proteins but one thing that is annoying to me is your website always asks me to subscribe your email recommendation even though i a... See more

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Rated 2 out of 5 stars

Products before have been fine. However they use Evri to ship so never received any orders and all purchases made on the Black Friday sale never were received. I did get a refund but I brought a few... See more

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Rated 2 out of 5 stars

Although your newsletter states that shipping fee of ¥1800 would be waived if one shops over ¥6500. When I proceed to checkout it states as the shipping fee to be waived is ¥450! I am very much d... See more

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Rated 2 out of 5 stars

It’s unreasonable to expect all Japanese people to be able to evaluate a company in English. The products are inexpensive, but the shipping cost is too high, and since I don’t buy in large quantities... See more

Company replied

Rated 1 out of 5 stars

For several months, perhaps even longer, I have been checking your website for Theanine and Tyrosine stock. It seems your company has no intention of manufacturing or selling these products. If you no... See more

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Rated 1 out of 5 stars

Customer service is terrible at best . I received my order of protein that was demand open I went on to live chat I was asked for images which I took on the live chat . I was told someone would contac... See more

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Rated 1 out of 5 stars

I have been a frequent purchaser of many of your products, including Whey Protein, Citrulline Malate, AAKG, Pure Caffeine, and others. However, I have occasionally encountered batches of Citrulline... See more

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Rated 1 out of 5 stars

They have sent my order to the wrong address and regardless of how promptly ive tied to sort it out or the fact that they still haven’t dispatched it 24hrs later they’ve refused to cancel it or change... See more

Company replied

Rated 1 out of 5 stars

I’ve ordered from MyProtein multiple times, but this experience was the final straw. I purchased their Egg White Protein, and it is honestly one of the worst protein powders I’ve ever tried... See more

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Rated 1 out of 5 stars

Depending on when I order your Protein ISO, sometimes it foams up like crazy and the foam never goes away, and sometimes the foam disappears immediately, so naturally when the former arrives it's hell... See more

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Rated 3 out of 5 stars

I have doubts about the product storage conditions at the manufacturer and wholesaler. The packaging was dusty when I received the product. If this dusty issue could be fixed, I would be even mo... See more

Company replied

Rated 1 out of 5 stars

Poor product. Avoid chocolate meal replacement.. Has a horrible chemical taste. Contacted MY Protein, they weren't interested. Use Protein Works as they are a much better product.

Company replied

Rated 1 out of 5 stars

When I tried to read comments on products, it only showed 1st page of 3 or other case 326. Also upon payment of the intended purchase it tried to offer free gift or gifts. It was not easy to und... See more

Company replied

Rated 1 out of 5 stars

The worst customer service I’ve ever experienced!! They sent my package to my old address, even though I had updated it in my profile! Then, even though I have a subscription with 3-month interv... See more

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Rated 5 out of 5 stars

These are by far the tastiest and best macros you can get in a protein bar in Japan. I ordered my first batch, have already doubled with the size of my second order, and are telling everyone in my gol... See more

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Rated 4 out of 5 stars

It was very fast from order to shipment and arrival. I haven't tried all the flavors of protein here, but it's generally easy to drink with your favorite seasoning. However, there are often times when... See more

Company replied

Rated 1 out of 5 stars

This has been the worst experience I’ve had with MyProtein Japan. I’ve ordered many times before, but this time my order was cancelled unilaterally without any explanation. When I tried to ge... See more

Company replied


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4.0

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

We need synchronization for My Page access from both the smartphone app and the website.

Sometimes, a customer adds an item to their cart via the website and later places the official order through the smartphone app.

In such cases, even when logging into their account via the smartphone, they cannot access the order data supposedly created on the web, and synchronization fails.

To avoid duplicate orders, users are forced to cancel the data created on the web and create a new order from the app, adding unnecessary hassle.

What an inconvenient system! It sometimes makes me consider abandoning the order altogether. In fact, recreating the data has caused me to miss sale time limits, forcing me to purchase at a higher price, or even abandon the purchase altogether.

As stated above, we request synchronization between data entered via the web and data entered via the smartphone app.

February 13, 2026
Rated 4 out of 5 stars

Real value for my money

The delivery is always on time and the transactions are smooth. I am very satisfied with their products. I am mixing the salted caramel pea protein powder with my coffee, it's so good.

February 12, 2026
Rated 4 out of 5 stars

5 Stars

Shopping is very convenient, and the deals are great. I will definitely buy from this website again next time.

February 12, 2026
Rated 4 out of 5 stars

Great

Your processing in ordering is very great.
It makes sense for me. Thank you.

February 12, 2026
Rated 1 out of 5 stars

Still havent received goods

Still havent received goods. No explanation of delay. No update on delivery date. What’s happening???

January 28, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order.

I have contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 3 out of 5 stars

Pros and cons

It arrives at my house pretty quick after the order which is good, and there are wide variety of flavour choice and that is also good but the product quality and shipping process might not be very good. Boxes are quite damaged when they arrive which isnt a big problem for me because its a powder product but some people may not like it. The product quality is something I cannot overlook. Creatine and BCAAs are solidified, even there are small tips of steel inside sometimes. Overall 3

February 2, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Sam

Rated 5 out of 5 stars

Good taste thanks

Good taste thanks

February 2, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards
Sue

Rated 1 out of 5 stars

Poor product quality and even worse customer service

I’ve ordered from MyProtein multiple times, but this experience was the final straw.

I purchased their Egg White Protein, and it is honestly one of the worst protein powders I’ve ever tried. It does not mix, no matter what you do shaker, blender, mixing longer, different liquids etc. It turns into a thick, clumpy mess that’s impossible to drink. The texture is disgusting, and it feels like either the quality has dropped dramatically or I received a completely bad batch.

But the worst part isn’t even the product it’s the way they handle complaints.

I contacted customer service with clear documentation and a legitimate complaint, but they refused to take responsibility and would not accept a return. Instead of actually solving the issue, I was met with generic copy paste responses and excuses.

To make matters worse, they also make it look on Trustpilot as if the case has been “resolved” when it clearly has not been resolved at all. That’s extremely unprofessional and misleading.

Conclusion: Poor quality, terrible complaint handling, and no real customer care. I cannot recommend ordering from them.

February 2, 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Sam

Rated 2 out of 5 stars

I was not able to purchase plain

I was not able to purchase plain, non-flavored protein.

February 2, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank for you taking time to leave your review.

I apologise you have faced issues with this order.

Instead I have messaged through your account.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Best product

Best product

February 1, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

good

thanks !!!!

February 1, 2026
Myprotein logo

Reply from Myprotein


Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regard,
Natalia

Rated 1 out of 5 stars

I will never use MyProtein again as…

I will never use MyProtein again as they make it difficult to see the total price of the products.

January 31, 2026
Myprotein logo

Reply from Myprotein

Hello Murayama,

Thank for you taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

The natural chocolate flavored whey…

The natural chocolate flavored whey protein is so delicious that I keep buying it.

January 30, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

The product is very good

The product is very good

January 25, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Rated 2 out of 5 stars

Its really expensive.

Its really expensive.
If the presents would be easier to get or the sending costs will be less expensive…

January 25, 2026
Myprotein logo

Reply from Myprotein

Hi,

Thank you for leaving your review.

I am sorry to hear that you are not happy with Myprotein.

I have investigated this further and contacted you via your account.

Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,
Jonathan

Rated 5 out of 5 stars

Best products ever 🔥

The quality of your products is amazing and clearly one of the best in the market according to me! Keep up the good work! 🔥🔥🔥

January 24, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Rated 5 out of 5 stars

I always choose my protein cause good…

I always choose my protein cause good quality and prize for me.

January 22, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Rated 5 out of 5 stars

Birthday Coupon

Birthday coupon was a very nice touch. Thank you always for great shopping experiences.

January 21, 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Rated 2 out of 5 stars

no order and can't speak to anyone

Ordered on the 8th January still nothing by the 20th January. These guys are using Evri to deliver which will be why they are not getting to me. tried using the chat on the website which uses artificial stupidity, before passing me to 2 team members that ignored me for 5 minutes so I logged of and complained here

January 20, 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Sam

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