frequent discount and promo are helpful for someone financially unstable like myself. and also i could do the purchase from overseas by debit card was so convenient. however, i did not expect when the... See more
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Sometimes, a customer adds an item to their cart via the website and later places the official order through the smartphone app.
In such cases, even when logging into their account via the smartphone, they cannot access the order data supposedly created on the web, and synchronization fails.
To avoid duplicate orders, users are forced to cancel the data created on the web and create a new order from the app, adding unnecessary hassle.
What an inconvenient system! It sometimes makes me consider abandoning the order altogether. In fact, recreating the data has caused me to miss sale time limits, forcing me to purchase at a higher price, or even abandon the purchase altogether.
As stated above, we request synchronization between data entered via the web and data entered via the smartphone app.
The delivery is always on time and the transactions are smooth. I am very satisfied with their products. I am mixing the salted caramel pea protein powder with my coffee, it's so good.
Shopping is very convenient, and the deals are great. I will definitely buy from this website again next time.
Still havent received goods. No explanation of delay. No update on delivery date. What’s happening???

Reply from Myprotein
It arrives at my house pretty quick after the order which is good, and there are wide variety of flavour choice and that is also good but the product quality and shipping process might not be very good. Boxes are quite damaged when they arrive which isnt a big problem for me because its a powder product but some people may not like it. The product quality is something I cannot overlook. Creatine and BCAAs are solidified, even there are small tips of steel inside sometimes. Overall 3

Reply from Myprotein
I’ve ordered from MyProtein multiple times, but this experience was the final straw.
I purchased their Egg White Protein, and it is honestly one of the worst protein powders I’ve ever tried. It does not mix, no matter what you do shaker, blender, mixing longer, different liquids etc. It turns into a thick, clumpy mess that’s impossible to drink. The texture is disgusting, and it feels like either the quality has dropped dramatically or I received a completely bad batch.
But the worst part isn’t even the product it’s the way they handle complaints.
I contacted customer service with clear documentation and a legitimate complaint, but they refused to take responsibility and would not accept a return. Instead of actually solving the issue, I was met with generic copy paste responses and excuses.
To make matters worse, they also make it look on Trustpilot as if the case has been “resolved” when it clearly has not been resolved at all. That’s extremely unprofessional and misleading.
Conclusion: Poor quality, terrible complaint handling, and no real customer care. I cannot recommend ordering from them.

Reply from Myprotein
I was not able to purchase plain, non-flavored protein.

Reply from Myprotein
I will never use MyProtein again as they make it difficult to see the total price of the products.

Reply from Myprotein
The natural chocolate flavored whey protein is so delicious that I keep buying it.

Reply from Myprotein
Its really expensive.
If the presents would be easier to get or the sending costs will be less expensive…

Reply from Myprotein
The quality of your products is amazing and clearly one of the best in the market according to me! Keep up the good work! 🔥🔥🔥

Reply from Myprotein
I always choose my protein cause good quality and prize for me.

Reply from Myprotein
Birthday coupon was a very nice touch. Thank you always for great shopping experiences.

Reply from Myprotein
Ordered on the 8th January still nothing by the 20th January. These guys are using Evri to deliver which will be why they are not getting to me. tried using the chat on the website which uses artificial stupidity, before passing me to 2 team members that ignored me for 5 minutes so I logged of and complained here

Reply from Myprotein
Myprotein offers a lot of flavors. I feel that it helps my training by choosing my favorite flavor.

Reply from Myprotein
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