National Storage Reviews 3,791

The biggest scam company ever. They have put the price of my storage up 3 times over the last year. Keep away from them.

I can’t praise Karen at Zillmere enough for her amazing customer service. She was very friendly, helpful and professional. It’s not often these days to find someone who obviously loves their job!!

Do not recommend this Company at all. Their terms and conditions shaft you on closing the storage agreement and take money from you when it is not due. The agents on the phone say to get the answers you need to fill in an online form. They won't tell you anything or communicate with you in a helpful manner at all. I would recommend using another provider for your storage.

If I could give then no stars I would. Got an email saying my $140 monthly payment was overdue. Email said it they were charging me $11 for an overdue payment...fair enough...went to make payment and system asking for $162. Call them and they said I am being charged an overdue payment plus a debt payment (2lots of $11) . $22 payment for being seven days overdue. Im sure that is illegal and consumer affairs would have a bit to say about it...

After phoning the branch twice (Cheltenham) - I was put thru to call centre. I arrived at the branch (3pm) -a big OPEN sign on the door - but no one there! So unprofessional & time-wasting! I then phoned Brisbane to give feedback - the woman who answered the phone, then started arguing with me about it - unbelievable. There are much better alternatives out there!

Second rate. Their facility in Annandale/Camperdown is old, dirty, average at best.
The way the staff run the place is a bit slack.
They've got plenty of competition from other companies like Kennards and Rent a Space.

The salespeople were very helpful but I decided to read the reviews and talked to customer service for clarity around their pricing before signing up. They said they can't give clarity around price increases and I would have to be referred to another team. I asked to be put through but "that team" can only be contacted via "online form". That said it all. THANK GOODNESS FOR REVIEWS!!!) and sorry to those who had to find out the hard way with their hefty price increases. I signed up with Storage4You in NZ, so National Storage have missed out on my long term (1-2 years) storage. I've posted this to let National Storage know that PEOPLE DO READ REVIEWS!

Extremely expensive prices that increase consistently (without adequate warning) and huge fees.

Horrendous price increasing experience with National Storage. At month 6 after moving all our furniture into a unit in Albany, Auckland we received a note that "with the influx of demand, this impacts the rates to rent our units". Essentially National Storage have worked out that they can rent the unit for higher and so without any communication with new tenants, within the first year they simply apply a 16.9% price increase. Inflation is 2.8%. No discussion. No thank you for your patronage. The poor staff at Albany who have to shield these issues as the decision making ops managers have screened themselves from public contact. Be warned.

DO NOT USE National Storage for ordering packing materials. The customer service staff can't help you. They use Aramex as a courier and they are totally inadequate. They were supposed to deliver the packing materials to me in 3 to 5 business days, it's 7 days later and only half the order has arrived. Everytime I call they want me to call someone else or call back and now wait for a call to speak to a manager. Why can't the customer service staff speak to the manager for me and then come back to me with a resolution?

National Storage increase your rent 6 months after signup. Then every 9 months you will automatically get a significant rent increase for the duration of your stay. The longer you are there, the more you pay. Security is virtually non-existent. They claim to have security such as cameras, which are not a deterrant, they merely capture the event they don't stop theft or deter it. They don't have guards and have no customer identification verification process. Anyone can signup online with a fake name and email account and gain access to the Centre , and once they have access use the pin pad to gain entry and break in to multiple units. National Storage has known this for years and continue to allow online signups without verification even though they are aware that many Centres have been robbed using this method. People pay for secure storage and they provide thieves an easy way to gain pin code access. They are not transparent with customers. Their Centres are targeted by crime gangs and National Storage has multiple robberies at Centres weekly. They accept no responsibility and pass it on to the customer by saying the customer stores at their own risk and should have insurance, ignoring that their own lax systems are the cause of many of these robberies, and they do it based on greed. If you value your things don't store with this company. Then for an added bonus, will hit you with an $11 fee if you payment bounces twice and charge you $4.40 to send you a monthly invoice, among many of their other hidden charges.

Extremely poor behaviour from staff. Called the police on me for fixing/servicing motorbike at unit I rent. He couldn’t have a chat to me like a normal person would. He wouldn’t let me leave the premises (by blocking the gate) until police arrived. What he did was illegal and disgusting behaviour. I am an Aboriginal man who was working with a young aboriginal boy with a disability helping service his bikes. It’s obvious the white ginger staff member does not like black fullas at the sheds.
I don’t recommend using the national storage in south Dubbo, Palmer street. 👎🏽👎🏽👎🏽👎🏽

National Storage-has poor customer service skills. They have not responded to us regarding payment in the proper manner. We have had to go into the Wiri Branch to get more information to why payment hasn't been made. They then decided they will try and bill us over $$$ for a promo deal for the unit we had been storing our belongings in. Payments were to be released from our bank account every month, but the company did not take payments according to what was quoted. They did not take any money at all. But had told the staff members that they tried all ways of communicating with us. We have been told our belongings have been sold/auctioned without proper consent or proper notification. We are seeking proper advice and seeking to get our belongings back. They should be taken to court, fined and sued up to Billions of dollars ungrateful people.

They were doing a special of 50% off for 3 months so asked if I could take this up. This was declined unless I moved units in same facility or moved facility. Then I could have it. Rules for rules sake, short sighted and such bad customer service. Won’t use them again if I can help it.

Robby Morris the Property Manager at NSA Storage in Arlington TX. He sets the standards for outstanding customer service and knowledgeable on all questions that I asked. He also responded via emails in a timely manner. Two thumbs 👍

Be careful. They will charge you even after you have cancelled.

I cancelled it a month before my next billing period over the phone with a lady and then also got confirmation over email that I had successfully cancelled my storage unit.

I woke up this morning to find I have been charged $90!

Constant false and misleading advertising. DO NOT TRUST this company. I receive a notice to increase the rate of my storage from $480 to $528 per month. They are advertising the same unit online for $423 per month. Their claim for the rate increase is "We have carefully considered these pricing adjustments against current industry demand, to enable us to continue to deliver on our commitment to quality, convenience, and service." This is false and misleading as the industry rate is what they sell their units online ($423).

This company took over a storage unit in Mandurah and they have increased prices by 75% in a little over a year. its a rip-off and they are starting to see their entire facilty loose customers by the bunch. No regards for long term customers who have been with them for years.

BEWARE-THEY DONT REFUND ANY PATIAL MONTHS RENT-YET REQUIRE A 2 WEES NOTICE TO VACATE. WORST STORAGE FACILITY AROUND

Very unfriendly service at ormeu and no willingness to help at all.
Not the company to go for.