Neokyo Reviews 8,573

This was my first time using Neokyo's service, and the process was well laid out and easy to follow. The items I purchased were SUPER well packed with protective material and the icing on the cake was... See more

A year ago (yes in January 2025) I placed a pre-sale order on a scale figure from Colleize via Neokyo, knowing that it would release until January 2026. Neokyo handled the request without breaking a... See more

I tried using Neokyo for the first time and overall found it a great experience. If you are unable to find a private proxy for buying Japanese-only goods, Neokyo is a great alternate. You're able to b... See more

I've been using NEOKYO (formerly Buy-Nippon) since 2016 for camera equipment, watches, pens, and musical instruments, and everything has always gone very well. The website may not be the most user... See more

It's all nice, but sadly the shipping options haven't been updated with the new e-pack light since the air small packet(registered) has been discontinued. Neokyo needs to totally add that option sinc... See more

The experience of shopping is great! I could easily select what i want and neokyo made budgeting easy with the free 45 day storage option, the only thing that may possibly be more convenient is adding... See more

Great for buying stuff from Japan. Website is easy to understand, you can also order outside from their site, just copy paste the website then hopefully the site you choose got approved by them (some... See more

I've used Neokyo multiple times now and they're always quick to process my orders. I've found that the fees are decent as well compared to other proxy providers - the shipping isn't extortionate eith... See more

Communicative, great support team, timely updates even through the delays and confusion w/the tariff situation. Neokyo is my go to for proxy services, so I'm looking forward to the next time I use the... See more

I've used Neokyo for years now, and their service has been consistently good. I've ordered figures (from trading to scale), books, and CDs from a variety of sites without any issue. They make it super... See more

My very fragile items were packed carefully and shipped quick, DHL took care of the rest but Neokyo's packaging made sure nothing could go wrong in transit. They do a lot of small coupons and are pret... See more

I've spent several thousand euros at Neokyo this year and I don't regret a single cent! I've received lots of great anime merchandise, which was always perfectly packaged by the Neokyo team. I've trul... See more

They continue to be wonderful to buy through. They also do an excellent job in packing shipments so that they stay secure in the box as it makes it long trip. Their service fees are extremely reasonab... See more

Excellent Here's what is really great about Neokyo: - 45 days of free storage when the item reaches Neokyo's warehouse - 250 yen service fee for purchases - lots useful guides and tips for... See more

Excellent rates and quick turnaround despite backlogs! Everything came packed extremely securely, and while the items I ordered came in protective coverings from the shop, Neokyo went a step further a... See more

Website looks horrendous, they keep on avoiding to say that there's a 3,8% payment fees no matter if you bid or not. They have been incapable of buying my pruduct, tried 6 times, full canceled. So I g... See more

Just received my last package, and it was damp with water. The content is books, and fortunately they avoided damage, but it was just out of luck, and not due to good packing. I wouldn't be this stri... See more

Process was straightforward & website is easy to understand. It does take up to 2 weeks for the items to get packed & run through the facility before even being shipped overseas, so your order arriv... See more

Easy to use site, wasy navigation, package came well packed - though it seems like they used a new cardboard box instead of recycling ones they already have? Would love to see more carbon footprint re... See more

Its a great proxy service and cheaper compared to buyee. However, it doesn't have the same safety options and guarantees that buyee offers which is a downside, so if you're scammed, that's it. No mon... See more

First time using Neokyo!! Process was sort of complicated but once you figure it out its very easy and straightforward. I liked how you were able to easily pay with card in USD or currency of choice a... See more

Not much of a straightforward process i was expecting. Alot of wait time between each process which can lead to alot of unexpected delays. Additionally, sneaky fees that show up occasionally but arent... See more

What makes this company great is how convenient they make it for people. They give you several different websites to purchase from. While I can't say shipping is very cheap, Neokyo offers a lot of pro... See more

they packed heavy items on top of loighter items, damaging extremely valuable items. not only that but they absolutely side with sellers when they send you a fake or damaged item. or dont send you eve... See more

Trying out proxy services, and I find Neokyo to be the most affordable and straight-forward to use! Easy-to-navigate site, with one of the better search engines for Japanese storefronts that I've tri... See more

Excellent, streamlined service. No surprise fees, and 100% reliable. Items arrive very well packaged showing superb care for my items. The fees are very reasonable. As with any such proxy service, you... See more

This is already my fifth purchase via Neokyo and i love the overall service!^^ The long storage time definitely allows you to shop comfortably for other things and the fact that you can choose betw... See more

Excellent responsive/customer service, however improvements can be done on the web service. Bidding is a hassle with their "wallet/deposit" system. This is required even when buying out auction items... See more

Everything arrived savely and as bought. No hidden aditional fees. Website is userfriendly, generally fast (for ex. shipping), cheap and rather easy to use At the moment website with lowest fee per... See more

Even when Nekyo was cyber-attacked and its users were advised to change credit cards (which certainly took a lot of time) and all passwords, I still remained loyal to them, because I thought, ok, that... See more

Even trough I don’t understand Japanese once the translation done I could easily understand how the website worked. They are fast to udapte my purchases. They give good informations about the packagin... See more

This was my first time using Neokyo. It took a little bit of navigating and learning about the process but I got there. I am happy with all my purchases. I was a bit surprised with the import fee as I... See more

I loved using neokyo, and it seems far less pricey in comparison to other proxies so I'll definitely be returning if I need to buy something from Japan again. Also I was so surprised by how fast my st... See more

they packed heavy items (including sharp objects such as pins and buttons) right in the middle of a stack of photos and other delicate items. there was no protection inbetween the items at all. (no bu... See more

Neokyo is a reliable and easy to use proxy server for buying items for Japan. The website is simple to navigate, fees and clear, and customer service is helpful. Items are well packaged and shopping i... See more

So far the experience has been amazing. I feel like some people might complain about the step by step process, but I like how it's cleanly done and organized. I request the item, purchase it, ask... See more

1. adding money to wallet is easy and insightful 2. ordering quick and easy 3. shipping payment is fast and simple 4. delivery tracking is reliable i received my package about 3 weeks from my in... See more

All items were packed securely and arrived safely in perfect condition. Fast shipping and reliable, not a single day delayed, always promised. Shipping cost excellent. Updates the buyer for any item... See more

A definite 5 star! They made the process so simple being able to purchase, especially through mercari for me personally. It took about 3 days on average to get items into their warehouse— plus 3 d... See more

I heard a lot of people use neokyo to purchase stuff from Japan (specifically mercari) and it was surprising to see how well they managed to send my package fast and safely. They used protective layer... See more

Ive ordered through Neokyo a few times, and I always adore the care placed into packaging everything and keeping things from being damaged. That, and the low fees. With the current US system, (as of m... See more

I really enjoy Neokyo and use it just about every day for my personal collecting and also to find obscure stuff for my friends, family and other acquaintances. I do travel to Japan twice a year, but N... See more

After 2 weeks my order got canceled cause the customer couldnt deliver the product for whatever reason. Thats already unsatisfactory - it gets even worse: Instead of paying me back the whole amoun... See more

Very straight-forward process for me. I like how they will proceed with your orders and then charge you the extra shipment fees needed instead of charging overall on estimation prior to order paym... See more