nkuku Reviews 11,997

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, emphasizing their beauty, uniqueness, and exceptional quality. Consumers appreciate the care and purpose evident in the items, often crafted from sustainable or recycled materials. People highlight the brand's ability to add class, sophistication, and lasting beauty to any home, with many considering it their go-to for special treats and indulgences. Consumers are also very satisfied with the seamless ordering process, prompt delivery, and excellent packaging, which ensures items arrive in perfect condition. Reviewers consistently commend the company's customer service, describing it as outstanding, responsive, and genuinely helpful in resolving any issues. People appreciate the company's commitment to going above and beyond, making them feel valued and supported throughout their shopping experience.

Based on these reviews

Rated 5 out of 5 stars

Some beautiful items to choose from at fair and reasonable prices. High quality. Ordering was seamless, kept updated throughout and delivered quickly. Goods were well packaged which was good given it... See more

Rated 5 out of 5 stars

I shamelessy order from this company yearly, quite sizeable orders because I clearly have no self-restraint where Nkuku is concerned! Beautiful products, you can feel and see the quality is unmat... See more

Rated 5 out of 5 stars

Love buying from this company as Christmas wouldn't be Christmas if I didn't buy something from them to decorate our home. Always extremely well packed so nothing is ever damaged. From baubles ro Glas... See more

Rated 5 out of 5 stars

Excellent products and customer service! Probably the best customer service I’ve ever received - I had a damaged glass in the pack of four I received just before Christmas and nkuku’s CS team sent me... See more

Rated 5 out of 5 stars

Nkuku have a beautiful almost ethnic collection of furniture, accessories , soft furnishings etc for all rooms and occasions. I am slowly making my way to collecting some of my fav pieces. Everything... See more

Rated 5 out of 5 stars

Made several purchases from this company and it's been perfect every time. Recent purchase dinner set, exquisite design and all hand made. Would highly recommend. Delivery prompt and very well package... See more

Rated 5 out of 5 stars

Lovely response from Nkuku after a delivery driver messed up delivery. Immediately replaced missing items and were really easy to deal with throughout. Have been happy with everything purchased. Bea... See more

Rated 5 out of 5 stars

I have recently discovered Nkuku and am really impressed with its quality and style. I’ve bought a fabulous lamp and also a beautiful hurricane candle holder. They certainly add class and sophistica... See more

Rated 5 out of 5 stars

Bought 3 cushions and was so impressed and pleased with their uniqueness I return and bought another cushion and a throw Something else I want from their range is ‘coming soon’ so I’m waiting fo... See more

Rated 5 out of 5 stars

Well I’m really impressed with this company. The first item I bought was Christmas baubles which were well made and a total match to my Christmas tree. Then after completely decorating my lounge I was... See more

Rated 5 out of 5 stars

If you want something a little bit different for home decor in your home. Look no further. Nkuku items are crafted to the highest of standards and a little unique. It's worth registering for offers be... See more

Rated 5 out of 5 stars

Ordered quite a few Christmas tree decorations from here. Although, slightly pricey, the quality is definitely worth the price. Beautiful items, fast delivery, great customer service. If you can get t... See more

Rated 4 out of 5 stars

The shop is fine but we were overcharged by the store, the customer service resolved this very quickly. My biggest complaint about Nkuku is that the offerings e,g -15% off first order does not apply... See more

Rated 5 out of 5 stars

Earrings look nice chosen as an unusual shape pattern - a present so not opened clear bag but look nice quality. Ordering easy and deliver al good If they as good quality as the Christmas baubles... See more

Rated 4 out of 5 stars

Absolutely fabulous company. Fast delivery and the products are of high quality and packaging eco friendly. However the delivery company used - Yodel - are shockingly bad. My parcel was left in a rand... See more

Rated 1 out of 5 stars

Chairs delivered in boxes that couldn’t securely hold their weight, boxes were bursting their seals one chair unattached to base and unable to attach - does not hold firm used the store onlin... See more

Company replied

Rated 5 out of 5 stars

The best office chair I've ever had (I've had a few). No wheels means sturdy and firm and I don't need to spin or propel myself anywhere. Comfy enough to snuggle into for reading. Delivery company was... See more

Rated 5 out of 5 stars

I was totally surprised with a speed of delivery. I placed my order on Saturday late morning and got it on Sunday next day before midday !! Wow!! As a special guaranteed delivery !! Well packed in an... See more

Rated 5 out of 5 stars

I ordered some Christmas baubles in the sale and had them delivered to my local post office. There was a mix up at the post office where they had given my parcel to the wrong person. I emailed nkuku... See more

Rated 5 out of 5 stars

Nkuku’s customer service is consistently outstanding. Every time I’ve needed help, they’ve been kind, responsive, and genuinely go above and beyond to resolve any issues. It’s one of the main reasons... See more

Rated 5 out of 5 stars

I bought a variety of Xmas decorations in the Nkuku sale (January 2026). I absolutely LOVE them. Beautiful designs selected to make a Vintage-style Xmas tree next year - I only wish I could keep my... See more

Rated 5 out of 5 stars

The Nkuku web page was extremely easy to navigate. I went there via recommendations on the John Lewis website where I was advised better price reductions applied. I ordered 4 chairs for my kitchen d... See more

Rated 5 out of 5 stars

My experience with this company has been what I ordered came on time and I was so pleased with what I received very good quality and very stylish l love the basket toilet paper holder and the towel ho... See more

Rated 5 out of 5 stars

I buy tree a small number of tree ornaments each year. It is part of building my "forever" collection. It is one of my special treats, because they are all so beautiful & special. They are craft... See more

Rated 5 out of 5 stars

I love Nkuku, the beautiful, carefully selected products in natural materials. My only draw back is the price, they can be on the high side, but they are well made, beautiful, individual pieces. Howe... See more

Rated 5 out of 5 stars

Gorgeous baubles and glass fireplace garland. Extremely well packaged. However the large wire tree which I ordered (as I was so thrilled with the previous smaller one I bought) arrived in a very ba... See more

Rated 5 out of 5 stars

I always buy with confidence from NKUKU. Their products are beautiful and the customer service, should you need it, is great. Although postage is rarely free the items are dispatched immediately, ev... See more

Rated 5 out of 5 stars

Very prompt delivery. Cardboard packaging was excellent and protected the glass very well. The frames were just what I was looking for, although there was a gap between the two pieces of glass which w... See more

Rated 5 out of 5 stars

Easy to order, too much choice made it difficult but that’s not a bad thing! Communication great regarding delivery etc and product arrived on time. And I love it! Lampshade exactly as described and l... See more

Rated 1 out of 5 stars

Dinnerware was different colour to the website photo. Suggested photo should be redone but was told to look further down the web page for more accurate photos. Customer support suggests they aim to re... See more

Company replied

Rated 5 out of 5 stars

Beautiful website clear and concise information good various unusual designs and items well worth the price I brought tea light holders as gift my friend was thrilled as she had looked at these asw... See more

Rated 5 out of 5 stars

I've now bought three items from them (candle holders, printer drawer, gold bowl) and had a great experience each time. The products are of exceptional quality. Their delivery process is also excellen... See more

Rated 5 out of 5 stars

I recently purchased a lamp from Nkuku and although it arrived damaged, their customer service was excellent. I reached out about the issue and they responded promptly and sent a replacement right a... See more

Rated 5 out of 5 stars

Nkuku is the most fabulous company. Selling the most beautiful unique artisan items. Enhances any home and lends itself to any style. Always an excellent customer service experience. Incredibly speedy... See more

Rated 5 out of 5 stars

Linen turns my bed into a small territory of calm . The grain of linen against the skin brings a softness, a confort & the warm natural oak colour add a kind of perfect temperature in my bedroom . Lo... See more

Rated 5 out of 5 stars

When I saw the Amber tealights set I thought they were beautiful. Yes, they're expensive & smaller then how they appear to be in the photo advertisement, but I still love them & have received many com... See more

Rated 5 out of 5 stars

Unusual & really well made products. I love the general theme of the items at Nkuku. Everything is delivered promptly & incredibly well packaged (as I’ve ordered some glass items). Really can’t fault... See more

Rated 5 out of 5 stars

User friendly online shopping x beautiful variety of items, exceptional quality, quick and cost effective delivery x I love that I have items in my home that are immediate talking points and stand o... See more

Rated 3 out of 5 stars

Great products, the quality and styling lovely but need better packaging when sending by courier. Bought 4 lovely mugs, 3 ot of four were broken on delivery. They were boxed but no wrapping in the box... See more

Company replied


Company details

  1. Furniture Store
  2. Garden Furniture Shop
  3. Living Room Furniture Store

Written by the company

At nkuku (Nuh-ku-ku) we create beautifully handmade home and lifestyle products. We work with artisans throughout the world, combining timeless design with traditional skills and natural materials. Discover more about our products, materials and purpose online at nkuku.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

No quibble return

Unfortunately the runner I bought did not look great in situ so I had to return it. The whole returns process was straight forward amd without any quibble.

February 1, 2026
Rated 5 out of 5 stars

Excellent beautiful Ethnically sourced items.

I have brought many Nkuku items for myself and as presents. My children always buy from Nkuku for me as well. I love that some items are ethnically made from recycled goods. That the skills have been handing down from generation to generation. The website is always easy to order from. I have over the last 6 years never had a broken item or one that I have had to return. I love Nkuku.

January 29, 2026
Rated 5 out of 5 stars

Great shop

A wide choice of unusual & stylish goods to choose from. Goods arrive well packaged & quickly.

January 29, 2026
Rated 5 out of 5 stars

Great

Some beautiful items to choose from at fair and reasonable prices. High quality. Ordering was seamless, kept updated throughout and delivered quickly. Goods were well packaged which was good given it was glass! Will definitely come back.

January 14, 2026
Rated 5 out of 5 stars

I liked the site and it was helpful…

I liked the site and it was helpful when ordering a lamp base to have a suggestion for a relevant and suitable shade to go with the base. Very happy with my lamp although often think now should an oval shape shade be in stock and/or suggested when the customer is choosing a thin lamp base?

December 29, 2025

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