Noor Hair Reviews 614

Reply from Noor Hair

Feb 5, 2026

Hi Lynn,

We’re truly sorry for the frustration this experience caused and we take concerns like this very seriously. Please rest assured that Noor does not create subscriptions or process charges without a customer’s authorization.

After reviewing your account, it appears your details were enrolled during a prior order, which automatically sets up a subscription unless it is opted out at checkout. To clarify the timeline: we received your cancellation request on February 3, 2026, and an automated confirmation email with a cancellation link was sent immediately. Unfortunately, the subscription was not fully canceled at that time, and the order was fulfilled on February 4, 2026. The subscription was successfully canceled on February 5, 2026 via our Customer Web Portal.

At this point, the order had already shipped and is currently in transit, and we’re unable to stop or modify the shipment. As outlined in our published policy, products purchased with a discount code and recurring subscription payments do not qualify for the 180-Day No-Questions-Asked Satisfaction Guarantee.

That said, in good faith and with the intent to resolve this matter amicably, we will be processing a full refund. Once the order arrives, you may refuse the delivery so it is returned to us.

We appreciate you bringing this to our attention and regret the inconvenience this caused. Our goal is always transparency and fair resolution for our customers.

Alexa — The Noor Hair Team

Reply from Noor Hair

Updated Feb 4, 2026

Hi Karen,

Thank you so much for your kind feedback! We’re thrilled to hear that Amy was knowledgeable and helpful in making sure you could continue with Noor while having full control over your deliveries. That level of flexibility is what our program is all about. 💙

We’ll be sure to share your kind words with Amy—she’ll be so happy to know she made a positive difference. We truly appreciate your continued trust and loyalty!

Best,
Alexa
—The Noor Support Team

Reply from Noor Hair

Feb 3, 2026

Hi Edna,

Thank you so much for taking the time to share your experience! We’re delighted to hear that the Super Hair Serum has helped make your hair denser, thicker, and grow faster—that’s wonderful news. 💙

We’ll be sure to pass along your kind words to Kim; she’ll be thrilled to know she was able to help you with your order. Thank you for your recommendation and for trusting us on your hair journey!

Best,
Alexa
— The Noor Hair Team

Reply from Noor Hair

Jan 23, 2026

Hi Patricia,

Thank you so much for your kind words! We’re thrilled to hear that Amy provided such a wonderful experience and helped you with your new order. It’s great to know you’re happy with the Radiance Formula and excited to continue using it.

We truly appreciate your support and look forward to assisting you again anytime.

Alexa
— The Noor Hair Team

Reply from Noor Hair

Jan 22, 2026

Hi,

Thank you so much for taking the time to share your experience with us. We’re truly grateful you did.

We’re thrilled that you’ve seen improvements in texture, fullness, and overall appearance, and that you’re feeling confident and happy with your results.

You’re absolutely right that results can vary from person to person, and we appreciate you sharing your story so thoughtfully and honestly. Reviews like yours help others make informed decisions, and we’re honored to be part of your journey.

Thank you again for trusting Noor and for being part of our community. 💙

Alexa
— The Noor Team

Reply from Noor Hair

Updated Jan 19, 2026

Hi Marie,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love our hair products and are seeing great results. Your support truly means a lot to us.

We look forward to serving you again, and thank you for being part of the Noor Hair community!

Alexa
— The Noor Hair Team

Reply from Noor Hair

Jan 14, 2026

Hi Nancy,

We’re very sorry to hear about your experience and understand how frustrating this situation has been. Thank you for taking the time to share your concerns.

To clarify, we were not aware that the order had been returned until we received your return tracking number via email yesterday. Refunds are processed once returned items are received and verified at our facility. Upon review of the original order, there were no additional bottles billed beyond what was shown and confirmed at checkout. Any complimentary items included with an order are clearly indicated and do not result in additional charges.

Please also note that Noor Hair does not add products or enroll customers in subscriptions without customer confirmation. We have confirmed that any active subscription on your account has been canceled to prevent future renewals.

We’re especially sorry to hear about your reaction to the product. If any adverse reaction occurs, we recommend discontinuing use immediately and consulting a healthcare professional.

We’re happy to confirm that your refund has now been fully processed. Please allow your bank or payment provider a few business days to reflect the credit.

We apologize for the inconvenience and appreciate your patience as this was resolved.

Alexa
— The Noor Hair Team

Reply from Noor Hair

Jan 14, 2026

Hi Steve,

Thank you so much for sharing your experience with us! We’re thrilled to hear that the Super and Love Serums have delivered such positive results for you and that you’re seeing new growth after just a few months — that’s wonderful to hear.

We’re also glad Jeannie was able to assist you and help find replacement products that better suited your preferences. Your kind words truly mean a lot to our entire team.

Thank you for your trust and support, and we wish you continued success on your hair care journey!

Alexa
— The Noor Hair Team

Reply from Noor Hair

Jan 13, 2026

Hi Wendy,

We’re very sorry to hear about your concern. Please be assured that Noor Hair does not charge accounts or process payments without a completed customer order. We do not have the ability to debit accounts unless a purchase is placed through our secure checkout.

If you’re seeing an unfamiliar charge, it may be related to a past purchase made using a different email address or payment method. That said, we take situations like this seriously and would like to investigate immediately.

Please contact us at [email protected] with any transaction details you have so we can locate the source and resolve this promptly. If the charge is not connected to our company, we’ll help clarify that as well.

We appreciate you bringing this to our attention.

— The Noor Hair Team

Reply from Noor Hair

Jan 13, 2026

Hi Leslie,

We’re very sorry to hear about your frustration and appreciate the opportunity to address your concerns.

To clarify, Noor Hair does not enroll customers in subscriptions or process recurring charges without explicit customer authorization at checkout. All subscription selections must be actively chosen and confirmed by the customer, including when using PayPal. We do not have the ability to initiate charges independently simply because payment information exists.

When a PayPal dispute is filed, all documentation requested by PayPal is submitted directly to them, and the final decision is made solely by PayPal—not by our company. We understand it can be disappointing when a dispute outcome is not what was hoped for.

That said, we have reviewed your account and can confirm that any active subscription has been canceled to prevent further charges. If you believe a shipment was sent in error or would like us to review refund or return options again, I will send you a follow up email to assist you further.

We regret that this experience led to distrust and appreciate your feedback, which we take seriously as we continue working to improve clarity around checkout and billing.

Alexa
— The Noor Hair Team

Reply from Noor Hair

Jan 9, 2026

Hi Darlene,

Thank you so much for sharing your experience! We’re thrilled to hear that the product has helped with your hair growth. Your results and feedback truly mean a lot to us.

If you ever have questions or need support, we’re always here to help.

Alexa
— The Noor Hair Team

Reply from Noor Hair

Updated Jan 2, 2026

Hi Donna,

Thank you for taking the time to share such detailed feedback. We’re truly sorry for the frustration this experience caused and appreciate the opportunity to clarify several points.

First, we want to be clear that Noor Hair does not require customers to accept a subscription in order to complete a one-time purchase. Subscription options are presented during checkout, but enrollment only occurs if the customer explicitly selects and confirms it. Subscription charges are never processed without customer authorization.

Regarding billing, our records show that the initial order and subsequent shipment were processed according to the selections made at checkout. Orders begin processing shortly after purchase, which is why you received a packing notification on the 20th. We understand, however, how unexpected charges can feel concerning, and we regret that this caused distress.

Concerning refunds, our 180-Day Satisfaction Guarantee is subject to the conditions outlined in our published policy. This includes exclusions for discounted orders and subscription purchases, which is why alternative resolution options were initially offered. These options are intended to provide flexibility, not to deny customers assistance.

That said, we fully respect that allergies and ingredient sensitivities are serious matters. Given your situation and in the interest of resolving this amicably, we will process a full refund and cancellation of the subscription. No further charges or shipments will occur. Kindly send us an email at [email protected].

We’re sorry this experience did not meet your expectations and regret that it led to a loss of trust. Your feedback is important and helps us improve how we communicate our checkout process and policies more clearly.

Alexa
— The Noor Hair Team

Reply from Noor Hair

Updated Dec 29, 2025

Hi,

Thank you for bringing this to our attention. We understand how concerning it can be to receive a shipment you weren’t expecting.

Please note that Noor Hair does not create subscriptions or process repeat orders without customer authorization. Any subscription enrollment occurs only if it is selected during checkout and confirmed by the customer.

We understand your request and would like to inform you that the cancellation process is handled by a separate department. Subscription cancellation can be processed online through your account.

To manage your subscription or account details, please log in using your email address at the link here: 👉 https://noorcustomers.com/modify-plan

Once logged in, you’ll be able to view your orders, update or cancel subscriptions, and make any changes to your account.

To ensure that your request is processed as quickly and efficiently as possible, please call our Customer Service team at: +1 (510) 605-3796 press 2, Monday to Friday, from 9:00 AM EST to 5:00 PM EST.

We appreciate you reaching out so we could address this.

Alexa
— The Noor Hair Team

Reply from Noor Hair

Dec 22, 2025

Hi Cheryl,

Thank you for bringing this to our attention. We’re genuinely sorry for the confusion and frustration you experienced during checkout.

To clarify, Noor Hair Official does not place orders or process payments without a customer’s explicit confirmation. All purchases are completed only after the customer reviews the order summary and submits payment through our secure checkout system. Any additional product offers shown during checkout are optional and require separate confirmation.

That said, we understand your concern and want to provide reassurance. We have canceled the order in question and processed a full refund. No further charges will be made.

Our customer support email is fully operational, and we regularly assist customers through this channel. If emails are not received, they may occasionally be filtered or blocked by an email provider, which we understand can add to frustration.

We respectfully disagree with the assertion that our company is not legitimate. We are a registered business serving thousands of customers, and we stand behind our products and policies. We remain committed to reviewing individual concerns thoroughly and ensuring they are properly addressed.

We sent a follow up email to assist you further. We take feedback seriously and appreciate you bringing this to our attention.

Sincerely,
Alexa
— The Noor Hair Team

Reply from Noor Hair

Updated Dec 17, 2025

Hi PJ,

Thank you for sharing your concerns. We’re truly sorry for the frustration this situation caused and appreciate the opportunity to clarify the timeline and address your concern.

Please note that Noor Hair Official does not create orders, subscriptions, or process charges without the customer’s explicit authorization. All purchases and subscription enrollments are completed directly by the customer through our secure checkout page. It looks like your details may have been enrolled during a prior order, which automatically sets up a subscription unless opted out.

Our records show that we received your email cancellation request on September 17, 2025. At that time, our email support team advised you to contact us by phone for security verification purposes. Unfortunately, we did not receive a call until December 16, 2025, at which point the subscription was canceled immediately.

Regarding shipping, the order had only reached the label creation stage at the time of your call. No package had been delivered or completed in transit.

As outlined in our published policy, products purchased with a discount code and recurring subscription payments do not qualify for the 180-Day No-Questions-Asked Satisfaction Guarantee. However, in good faith and with the intent to resolve this matter amicably, we are proceeding with a full refund.

We regret that this experience felt stressful and want to reassure customers that we are committed to transparency, compliance with our policies, and fair resolutions.

Alexa
— The Noor Hair Team

Reply from Noor Hair

Dec 16, 2025

Hi Marcie,

Thank you for sharing your experience. We’re truly sorry for the frustration this situation has caused—that is never our intention.

We would like to clarify that our 180-day money-back guarantee is honored when return requests meet the policy conditions outlined on our website. However, for products purchased with subscriptions and discount codes, the 180-day return policy does not apply. Upon review, you had an active subscription for the Healthy Hair Formula. That said, partial refunds may be granted in certain circumstances at the sole discretion of Noor Hair.

We do not deny refunds arbitrarily, nor do we ask unnecessary questions to avoid honoring our guarantee. Each request is carefully reviewed to ensure accuracy and fairness. Regarding phone support, we currently assist customers via email so all concerns can be properly documented and resolved.

We would genuinely appreciate the opportunity to review your case again and provide further clarity. I will be sending you a follow-up email to assist you further.

Thank you for your feedback—it helps us improve our communication and service.

Warm regards,
Alexa
— The Noor Hair Team

Reply from Noor Hair

Dec 2, 2025

Hi Linda,

Thank you so much for your wonderful review! We’re delighted to hear that Ms. Jeannie provided you with such knowledgeable and professional service. She truly is an asset to our team, and your recognition means a lot.

We appreciate your recommendation and look forward to assisting you again anytime.

— The Noor Hair Team

Reply from Noor Hair

Updated Dec 1, 2025

Hi Iwonna,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion you encountered — this is never the experience we want for our customers.

To provide clarity:

You emailed us requesting to cancel part of your order, and that portion was successfully canceled.

The remaining items, however, had already been fully processed and shipped by the time your cancellation request was reviewed. We understand how disappointing this was, and we’re truly sorry for the inconvenience.

During checkout, customers are presented with a limited-time special offer to purchase additional bottles at a discounted rate. This offer is completely optional, and in this case, you explicitly opted in by selecting “YES.”

When we received your cancellation request regarding that additional bottle on November 16, 2025, the order had already been fulfilled and could no longer be modified.

Regarding our return and refund policy:

As stated in our published guidelines, products purchased with a discount code, through a special offer, or via recurring subscription payments are not eligible for our 180-Day No-Questions-Asked 100% Satisfaction Guarantee.

You can review our full return policy here: https://noorhairofficial.com/pages/returns-refunds

We also want to clarify that all return policy pages are active and accessible. If a page did not load properly on your end, it may have been a temporary browser or connection issue, and we apologize for any confusion this caused.

Although the items were not eligible for a full refund under our policy, our team still extended a courtesy partial refund, which included the payment for the subscription along with the complimentary bottles.

We also apologize for any difficulty reaching our support team. Our phone support is available Monday–Friday, 9:00 AM to 5:00 PM EST, and we are working to improve response times across all communication channels.

If you have any remaining questions or need further assistance, please feel free to reach out to us at (510) 605-3796. We want to ensure everything is fully resolved for you.

Warm regards,
Alexa
The Noor Hair Team

Reply from Noor Hair

Updated Nov 19, 2025

Hi Roxanne,

Thank you for sharing your feedback with us. We’re glad to hear that you experienced some regrowth along your edges, but we're truly sorry that the overall experience — especially with customer service — did not meet your expectations.

We sincerely apologize for the leaked spray bottle and for the delay in response. That is not the standard we aim to uphold. In the event a customer receives a damaged item, we gather details and photos of the issue, offer a replacement or refund, guide them through the return process, and follow up to ensure their satisfaction.

We also understand the frustration you felt when canceling your subscription. For clarity, subscription cancellations can be processed online anytime, or you may call our support team for verification purposes. We’re committed to making this process as smooth as possible.

Upon reviewing your account, we were unable to locate any recent orders. The last order we have on record was from January 2025. If you have proof of a later order, we would be more than happy to review it right away.

Please feel free to contact us at (510) 605-3796 (Monday–Friday, 9 AM – 5 PM EST). Our support team is here to help ensure all your concerns are fully resolved.

Thank you again for your feedback — it truly helps us improve.

Warm regards,
Alexa
The Noor Hair Team

Reply from Noor Hair

Nov 11, 2025

Hi Stephanie, 💛

Thank you so much for your wonderful feedback! We’re delighted to hear that Jennie was able to assist you with care and expertise. Our team takes pride in helping customers find the right products for their needs, and your kind words mean a lot to us.

We truly appreciate your support and are so glad you’re part of the Noor Hair family! 🌿✨

Warm regards,
Alexa
The Noor Hair Team