As I travel for business and leisure a lot, when I worked in Sweden briefly I wanted a debitcard which doesn't have the typical 2-3 % fx fees. Northmill is one of the few banks which offers a debit ca... See more
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Thank you, Simone, Fantastic knowledge and pleasant demeanor. Ran me through everything I needed to know and resolved my issue directly and smoothly. Thank you! The wait time to get connected was... See more
Company replied
I just finished chatting with Matilda at Northmill — she was incredibly kind, fast, and helpful in fixing my situation. She truly saved me both time and stress. Great service!
Company replied
I tried contacting customer service over phone but it seems it takes way longer, so tried contacting through live chat on their webpage. Works wonders! Overall I have never had major issues with Nor... See more
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Company details
Written by the company
Vi är en svensk bank som ger dig verktygen att förbättra din privatekonomi. Vi vet att framtidens banktjänster tar sin utgångspunkt i människors faktiska behov. Därför vill vi utveckla den mest relevanta och personliga bankupplevelsen som finns. Idag har vi över 200 000 kunder och är 150 medarbetare i tre länder. Northmill Bank AB står under tillsyn av Finansinspektionen och omfattas av lagen (2004:297) om bank- och finansieringsrörelse.
Contact info
Regeringsgatan 20, 111 53, Stockholm, Sweden
- 08-400 070 40
- [email protected]
- northmill.com
4.6
Excellent
2K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I received help quickly and…
I received help quickly and professionally. Great costumer service and I appreciate it!
February 11, 2026
Unprompted review
Reply from Northmill Bank
Hello Hannin, thank you for your kind review. We’re very pleased to hear that you received quick and professional assistance and that you appreciated our customer service. You are always welcome to contact us if you have any questions or if we can assist you with anything else.
Wishing you a pleasant day/ Matilda
Easy comunication and oportunity for…
Easy comunication and oportunity for good deal.
February 10, 2026
Unprompted review
Reply from Northmill Bank
Hello Igor, thank you for your review. We’re glad to hear that you found the communication easy and that we were able to offer you a good deal.
You are always welcome to contact us if you have any questions or if we can assist you further.
Wishing you a pleasant day/ Matilda
Reply from Northmill Bank
Hej Sandra, tack för ditt omdöme. Vi uppskattar din feedback och det glädjer oss att höra att du varit nöjd med den servicen du fått. Du är alltid välkommen att återkomma till oss vid frågor eller om vi kan vara behjälpliga med något annat.
Önskar dig en fin dag/ Matilda
Five stars
Very good and clear conversation with David,he explain all in details.So so good and very positive expiriance.
January 28, 2026
Unprompted review
Reply from Northmill Bank
Hello, thank you for your feedback. We are delighted to hear that your conversation with David was clear and detailed, and that you had a positive experience with our service.
We truly appreciate you taking the time to share your experience and are always here if you need further assistance.
Wishing you a great day/ Matilda
Reply from Northmill Bank
Hello Meghan, thank you very much for your kind feedback.
We’re delighted to hear that you experienced our service as patient and helpful. You’re always welcome to contact us if you have any questions or if there’s anything else we can assist you with. Wishing you a pleasant day/ Matilda
Everything was very good.
Everything was very good.
I don't speak Swedish yet, but the support did speak English and helped me.
Thanks.
January 26, 2026
Unprompted review
Reply from Northmill Bank
Hello Henrique, thank you for your feedback. We’re glad to hear that our support team could assist you in English and be helpful in your matter. We appreciate you taking the time to share your experience. Please don’t hesitate to contact us if you have any questions or if there’s any other way we can assist you.
We wish you a wonderful day/ Matilda
Fast Service
I just finished chatting with Matilda at Northmill — she was incredibly kind, fast, and helpful in fixing my situation. She truly saved me both time and stress. Great service!
January 23, 2026
Unprompted review
Reply from Northmill Bank
Hello Taha, thank you for your kind feedback. We’re pleased to hear that we were able to assist you effectively and help save you both time and stress. Please do not hesitate to contact us if you require any further assistance.
We wish you a pleasant day/ Matilda
Simone was amazing
Thank you, Simone,
Fantastic knowledge and pleasant demeanor. Ran me through everything I needed to know and resolved my issue directly and smoothly. Thank you!
The wait time to get connected was extremely long. Close to an hour
January 15, 2026
Unprompted review
Reply from Northmill Bank
Hello Richard, thank you for your review. We appreciate you taking the time to share your feedback. We are pleased to hear that we were able to assist you with your matter.
We apologize for the longer waiting times you experienced. You are always welcome to contact us via chat as well, where we will be happy to assist you with any questions or if there is anything else we can help you with.
Wishing you a nice day/Matilda
Redirected
you are not trustworthy
January 4, 2026
Unprompted review
Reply from Northmill Bank
Hello Gabi, thank you for your feedback. We are sorry to hear that you have had this experience. You are always welcome to contact us at 8-400 070 40 or via the chat on our website, and we will do our best to resolve your concerns. We wish you a pleasant day/ Matilda
As I travel for business and leisure a…
As I travel for business and leisure a lot, when I worked in Sweden briefly I wanted a debitcard which doesn't have the typical 2-3 % fx fees. Northmill is one of the few banks which offers a debit card without these fees and also outside the EU. The website also works well and is easy to use.
December 31, 2025
Unprompted review
Reply from Northmill Bank
Hi Jonas, thank you for your feedback. We’re glad to hear that our debit card and online services have been helpful for your travels, both within and outside the EU. You are always welcome to contact us if you have any further questions or if we can assist you in any other way. Wishing you a great day/Matilda
Reply from Northmill Bank
Hej Elatroush!
Tack för din recension och att du delar med dig, det värmer.
Önskar dig en riktigt härlig dag/ Lucia
She was very helpful and professional…
She was very helpful and professional and answered all my questions
November 28, 2025
Unprompted review
Reply from Northmill Bank
Dear Toufik!
Thank you for your lovely feedback.
We’re so happy to hear we could help and make everything clear for you. It means a lot to us that you took the time to share this.
You are welcome to contact us if you have any further questions.
I wish you a nice day/ Lucia
Reply from Northmill Bank
Dear Linet!
Thank you so much for your amazing feedback.
We're truly glad to hear you feel that way.
Feel free to contact us if you have any further questions.
I wish you a nice day/ Lucia
Calling cost me so much time but the…
Calling cost me so much time but the service and attitude is good!
November 20, 2025
Unprompted review
Reply from Northmill Bank
Hello 奕 刘!
Thank you so much for your kind words. We’re sorry the call took longer than expected, but we’re glad you felt well taken care of. You’re always welcome to reach out via chat via the website, where there’s usually no wait. We really appreciate you sharing your experience.
Wishing you a great weekend/ Lucia
This appears to be a hopeless bank to…
This appears to be a hopeless bank to me. I thought it was a credit card when I subscribed. I added my account for direct debit in case I need to pay for money spent on the card. To my surprise, 50000 was deposited into my account about two weeks ago. I have been trying to contact them on the phone for weeks, but they do not pick up their calls. Yesterday, I was sent an email saying there was complimentary insurance for one month, after which it will continue unless you cancel it. I tried to send them chat using their bot. i was referred instead to sending an email for cancellation, which I have done. Hopefully, they reply. But something seriously feels off about this bank and their products. I sincerely want to return their money and cancel this contract. They have quickly sent me an invoice of 1400 kr to be paid in the next 4 days. When did I choose this option? How long will this be for? Is this some joke????
October 20, 2025
Unprompted review
Reply from Northmill Bank
Dear Emonena!
Thank you for your feedback. We understand your concerns and are sorry to hear about your experience. Please note that when the loan was approved and paid out, all terms including the repayment schedule, costs, and conditions, were clearly presented and accepted by you as part of the agreement.
If you have requested the cancellation of any additional services, such as insurance, our team will process your request as soon as possible. We appreciate your patience in the meantime.
For quicker assistance, please don’t hesitate to reach out to us via the chat function on our website.
Best Regards/ Lucia
Good service but that IncomeProtectionFee...
Their account credit and their loan collection service are good. No problems with those, they kept all the promises
What brings the stars down to 1 is their worthless "IncomeProtectionFee" that you are forced to take since there is no option to opt out while signing the documents. Almost 600 SEK just for these every month.
The option to "cancel" it is hidden in the app and once you click the button... "Please call customer service to cancel" Then you do and you get a phone queue longer than Vattenfalls 500 people in front of you one.
We have better things to do in life than sit in hour long phone queues so please just implement the option to cancel this BNP Paribas garbage straight from the app even if an extra BankID signing is required.
October 14, 2025
Unprompted review
Reply from Northmill Bank
Hello!
Thank you for your feedback.
We’d like to clarify that the insurance is free of charge during the first month and is included as part of the loan agreement, which all customers receive and agree to when taking out the loan.
Before the free trial period ends, we also send out a reminder so that you have the opportunity to contact us in time if you wish to cancel the insurance.
If you feel that this information wasn’t clear or if you need further assistance, please don’t hesitate to get in touch.
You’re very welcome to contact us via the chat on our website as it's often the quickest way to get help and avoid phone queues.
We wish you a nice day/ Lucia
It took two month to get my bank Card…
It took two month to get my bank Card after one Call two mails . Customer service need a improvement.
I received my Card today
September 25, 2025
Unprompted review
Reply from Northmill Bank
Dear Samueal,
Thank you for your feedback, and sorry for the delay.
We are glad to hear that you received your card . Unfortunately The delay was due to high demand during our summer campaign.
Please feel welcome to contact us if you need help with anything in the future.
I wish you a great day/ Lucia
I’m using Northmill bank.
I’m using Northmill bank.. very good & amazing service .. very helpful staff and they give quickly answers and solve the problems .. highly recommended 🙏🏻🙏🏻
Thanks 😊
September 17, 2025
Unprompted review
Reply from Northmill Bank
Dear Jyoti,
Thank you so much for your kind words and for taking the time to share your experience with Northmill Bank! If you ever need anything, we’re always here to help.
I wish you a nice weekend/ Lucia
POS CRASHES
I signed up for Northmill’s point-of-sale system because I was told it would support my business. From the very first day it has not worked properly – constant crashes, frozen screens, and failed transactions right in front of my customers.
I contacted support many times. Instead of fixing the problem, I was told it must be my internet connection, even though I tested it on multiple networks and other systems work perfectly. Months later, the system is still unusable, yet I continue to be charged every month.
When I asked to cancel the agreement, I was told I could not. I also requested records of my support calls and reports so I could show what went wrong, but Northmill has not provided them.
As a small business owner, this has been extremely costly and stressful. I cannot recommend Northmill to anyone — their POS solution failed from day one, and their response has been to continue billing without delivering a working product.
September 11, 2025
Unprompted review
Reply from Northmill Bank
Dear Shane,
Thank you for sharing your feedback.
We sincerely regret the difficulties you have experienced with our POS system and the impact this has had on your business.
Should you have any further questions or require assistance regarding your case, please do not hesitate to contact our customer service team at 08-400 070 40.
I wish you a nice day/ Lucia
Stay well away from these crooks
Stay well away from these crooks. Unwarranted charges taken and customer service consists of repeatedly waiting 30 - 45 mins in a queue to speak to an advisor only for them to cut the call after 2 mins of explaining the problem. This was not a one off it is policy as I later got confirmed by an employee.
September 10, 2025
Unprompted review
Reply from Northmill Bank
Hello!
We sincerely appreciate your feedback and are truly regretful to learn about your experience. Your input is invaluable to our continuous improvement.
Regrettably, we have been encountering longer queue times, however, we consistently strive to assist all our customers as efficiently as possible.
If you have any further questions, you are welcome to reach out to us via chat on our website, as we typically do not experience any queue times there.
I wish you a nice day/Lucia
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