North One Reviews 273

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the efficiency and user-friendliness of the platform, highlighting the easy-to-use interface and fast transactions. Consumers also value the responsive and professional support they receive, with staff members like Mariam and Aaron being frequently mentioned for their helpfulness and attentiveness. The level of security provided by the company is another positive point, giving users confidence in managing their finances. However, some consumers have reported issues with the service, particularly regarding fund transfers and account closures. Some reviewers have experienced holds on their funds, unexpected account suspensions, and difficulties in resolving fraudulent charges. The lack of physical branches and phone support has also been a concern for some, leading to frustration when issues arise. While many praise the customer service, others have found it to be unhelpful and slow to respond.

Based on these reviews

Rated 5 out of 5 stars

I`ve used a few different fintech banks for our business over the years and North One has been by far the most efficient and enjoyable to use. I don`t like unknown variables and with North One I alway... See more

Company replied

Rated 5 out of 5 stars

I have been banking with North one for my online business since 2020 and Their customerservice is always top tier. They strive to please their customers. Mariam helped navigate through my issues jus... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with them. I use them for business banking for one of my businesses. They are very responsive and helpful. I feel like my money is very secure seeing as all the hoops I had to... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with NorthOne support team. Aaron was incredibly helpful, patient, and quick to assist me with my issue. It's rare to get such responsive and professional service - I really a... See more

Company replied

Rated 5 out of 5 stars

Very fast and responsive. I'm closing my Novo bank account after experiencing this fast service. Thank u. I feel more comfortable moving my money here.

Company replied

Rated 5 out of 5 stars

NorthOne staff are very responsive. They usually respond right away. The app is so easy to use. Everything I need happens quickly. The experience is unfussy and convenient.

Company replied

Rated 5 out of 5 stars

NorthOne’s been a reliable financial partner for my LLC for many years now! I came first for the incredibly helpful envelopes system which I rely on now for revenue organization and strategic planning... See more

Company replied

Rated 5 out of 5 stars

NorthOne is a great online bank for small businesses. Easy to use, fast transactions, and helpful customer support. Highly recommend!

Company replied

Rated 5 out of 5 stars

Mariam was super responsive and helpful on my call. I was able to get exactly what I needed in a matter of minutes. Great customer service!

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Romar at North One. They handled every issue I had quickly, professionally, and with great attention to detail. Each time I’ve needed assistance, North One’s customer... See more

Rated 5 out of 5 stars

very easy and user friendly interface but limit from external ac is only limited to 500$ which should be increased

Company replied

Rated 5 out of 5 stars

Mariam was extremely helpful and took her time explaining to me the situation and didn't try to rush me off the chat. I thank her and Northone very much

Company replied

Rated 5 out of 5 stars

The response rate was phenomenal and my issue was resolved quickly. The level of care was 100% definitely going to recommend to my colleagues with businesses. That level of attentiveness was so refres... See more

Company replied

Rated 1 out of 5 stars

This is a scam bank! Someone took $1,240 from my account through an ACH transaction — I’m a victim of fraud. Instead of helping me, the bank closed my account, and I still haven’t received my rem... See more

Rated 5 out of 5 stars

Mariam Mariam is always ready to help with my dilemma, she Does it in a timely manner and gets me the results I need.

Rated 5 out of 5 stars

Mariam was very helpfull and truthful to answer all my questions and didn't have to wait. Mariam deserves to be rewarded.

Rated 1 out of 5 stars

They open an account for you but subsequently block it upon receiving a payment. I advise against using their services. I wish we had consulted the reviews prior to opening an account, as it has prove... See more

Company replied

Rated 2 out of 5 stars

Mobile deposits take forever to clear. Customer service never gives a great answer. They don’t count the day that you deposit it as a business day and it’s almost always 5-7 business days for the chec... See more

Company replied

Rated 1 out of 5 stars

I opened a small business checking account with them to try out their services for one of my smaller businesses. I reported two fraudulent charges against my virtual credit card (not my physical one i... See more

Rated 1 out of 5 stars

Run away. Worst decision I ever made was opening an account here. Tried to send a wire for escrow funds for a real estate transaction to a title company and they rejected it because it didn't... See more

Company replied

Rated 2 out of 5 stars

The platform is user friendly but on three occasions they have denied me access to MY money. First time they they didn’t like my virtual address that my company is registered too. I gave my... See more

Rated 1 out of 5 stars

Worst bank ever. App is crap , banking service is worst nightmare . Besides they hold your money after receive transfers .

Company replied

Rated 5 out of 5 stars

Their customer support is responsive and helpful, there are no hidden fees, and transactions are processed quickly. The monthly subscription is straightforward and well worth it for the convenience an... See more

Company replied

Rated 1 out of 5 stars

They make being in business impossible for claiming to be a business bank on the site they advertise av2 to 5 day waiting time for moblie deposits yet in truth it's 8 business days every time and ther... See more

Company replied

Rated 5 out of 5 stars

I lost my card and all it took was one minute to have another card shipped out too me… I loved hole Easy and Simple the process was…. Thanks…

Company replied

Rated 5 out of 5 stars

My customer service representative, Mariam, was very friendly and quickly answered all my questions concerning my account. Very pleased with the customer service I received.

Company replied

Rated 5 out of 5 stars

I love North One. This has been the best bank and Aaron was a great representative I would refer this bank to anyone And I have to everyone!!!!

Company replied

Rated 5 out of 5 stars

I have been with North One for 3 years now on the nose, and I have absolutely loved this bank. The biggest reason is support. It’s a little more difficult to get a call with someone if you do not sche... See more

Company replied

Rated 5 out of 5 stars

This service is incredibly kind, helpful, time-saving, and trustworthy, making it an essential service for anyone seeking efficiency and reliability in their daily tasks. Its user-friendly design and... See more

Rated 1 out of 5 stars

Went to go deposit a business check from a customer and they denied for no reason and they tell me I need to send the personal information about the job and they lock up my account and trying to get a... See more

Company replied

Rated 5 out of 5 stars

The platform provided a smooth user experience, with fast transactions and reliable performance.


Company details

  1. Bank
  2. Bookkeeping Service
  3. Financial Institution
  4. Money Transfer Service
  5. Non-Bank Financial Service
  6. Private Sector Bank

Written by the company

North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits. Open a North One account in minutes https://join.northone.com/


Contact info

4.1

Great

TrustScore 4 out of 5

273 reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

My Account was Canceled Because I Reported Fraudulent Activity

I opened a small business checking account with them to try out their services for one of my smaller businesses. I reported two fraudulent charges against my virtual credit card (not my physical one in my possession). I was never contacted in person, even after several requests to speak to a live person. All I received was automated responses and email messages along with canned responses from a chatbot. After I was told they would investigate, I received an email saying my account was being cancelled. No reason or justification was given for this. I never received a response on the account fraud investigation and received a refund check for the funds left in my account minus the money that was stolen from the virtual account. Luckily, it was a small amount as I never trusted a "bank" where I could not talk to a live agent. Proceed at your own risk if you do business with them.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

NorthOne’s been a reliable financial…

NorthOne’s been a reliable financial partner for my LLC for many years now! I came first for the incredibly helpful envelopes system which I rely on now for revenue organization and strategic planning but stayed for their incredibly responsive and friendly customer service and consistent and robust processing times! 10/10 would trust them for fast tracking a growing business!

November 3, 2025
Unprompted review
North One logo

Reply from North One

Thanks so much for the glowing review, Kevin, and for continuing to trust us with your business.

Rated 1 out of 5 stars

This is a scam bank!

This is a scam bank!
Someone took $1,240 from my account through an ACH transaction — I’m a victim of fraud. Instead of helping me, the bank closed my account, and I still haven’t received my remaining $300 balance.
I opened this account about a year ago but rarely used it because they have no physical branches and no phone number for customer support. When I finally decided to link Walmart and eBay business next week this is what happened with me I lost 1240 by ACH. I immediately emailed them to report the scam, but instead of assisting me, they shut down my account without any explanation.

Now I have no idea which payments were received or returned.
Please be careful — do not use this bank! It’s a complete scam.

September 29, 2025
Unprompted review
Rated 2 out of 5 stars

Running a 24/7 business without 24/7 support

The platform is user friendly but on three occasions they have denied me access to MY money.

First time they they didn’t like my virtual address that my company is registered too. I gave my personal address to ship the card but being a truck driver I would never have an actual office.

Second time the app said too many wrong password attempts when I was LITERALLY using my same password and it locked me out.

Third time I never got paid on Friday when I get paid EVERY Friday. Other coworkers got paid and I work the largest reefer division in the United States so it wasn’t them. I waited ALL weekend without being paid because they only have customer support M-F. When they finally opened they still had no idea what was going on. Even with the trace ID they still couldn’t get it together.

Im a new business so my funds aren’t that deep. I needed to make a rather large purchase and now dont have all the funds to do it and missed out on a deal. I will no longer use North One

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

The response rate was phenomenal and my…

The response rate was phenomenal and my issue was resolved quickly. The level of care was 100% definitely going to recommend to my colleagues with businesses. That level of attentiveness was so refreshing

September 30, 2025
North One logo

Reply from North One

Taiheem, thank you for your review!

Rated 5 out of 5 stars

Very Fast & Responsive: Others Take to Long

Very fast and responsive. I'm closing my Novo bank account after experiencing this fast service. Thank u. I feel more comfortable moving my money here.

August 11, 2025
North One logo

Reply from North One

Hi Cartess,
Thank you for your review. We're so happy to hear you're enjoying your experience with North One!

Rated 5 out of 5 stars

Mariam was extremely helpful and took…

Mariam was extremely helpful and took her time explaining to me the situation and didn't try to rush me off the chat. I thank her and Northone very much

June 30, 2025
North One logo

Reply from North One

Hi there,

We're so glad to hear Mariam was so helpful! Thank you for your review.

Rated 5 out of 5 stars

Mariam was super responsive and helpful…

Mariam was super responsive and helpful on my call. I was able to get exactly what I needed in a matter of minutes. Great customer service!

June 30, 2025
North One logo

Reply from North One

Hi Anthony,

We're so glad we were able to help you, thank you for your review and kind words!

Rated 3 out of 5 stars

I never received my physical card.

I never received my physical card.

June 28, 2025
North One logo

Reply from North One

Hey Dierdre,
Sorry to hear you haven't received your physical card. We're happy to send out a new one, we'll just need you to confirm your mailing address with our team. Feel free to reply to your ongoing thread, or start a new chat with us at any time!

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