Numoya Reviews 1,332

Well I couldn't get the brush to heat up thought I had tried everything so emailed company telling them got a quick response straight back from Taylor with advice mmm wasn't the product it was me ha... See more

I was happy with my first experience with the company. When ordering the add On's were confusing and I added something I did not want. The company was excellent at taking care of cancelling second it... See more

Product arrived within promised time, it's well presented and charged it before use. I have short fine hair and after several tries it wasn't working as I thought. Emailed company and Leanne replied p... See more

I placed an order on Sunday afternoon using Apple Pay. When I pushed the button to complete the order I noticed that the shipping address was wrong. The address listed was for my granddaughter who liv... See more

My Numoya pro brush got confiscated at Airport Xray as it had no flight mode. (Fixed battery.) Paid $89 (normal retail $177) and same/similar product on TeMu for $38. Rip off. I was not satisfied a... See more

I have been dealing with this company over a few weeks because my parcel went missing. A lady called carol has been helpful and very kind during this worrying period. I’m 81 years old and don’t cope v... See more

My order from Numoya , unfortunately, was lost in transit! I notified the company & was very graciously asssted by Marie who was able to replace my order & it’s now on the way to me! Marie was very h... See more

When I realized there was a problem with my order, I panicked. Everyone on the support team worked quickly to resolve the problem. I received an email immediately and was kept informed every step of... See more

It might sound a little unusual, but the company was extremely forthright when I requested to cancel an order. To say that I was a little surprised and taken aback is an understatement. I most certai... See more

The customer service from Numoya has been superb. A special thanks to Taylor who followed up my emails to the Support Team incredibly quickly and always 100% customer focussed. The fault I had with... See more

Charging Port on new Numoya GoBrush Pro broke after 3 uses (all within 30days). Repeated attempts to get device exchanged were not successful. Their Customer Service kept saying that I had to have re... See more

I was very disappointed in the company’s policies. I was told there was a 30 day trial and easy returns. Nothing was further from the truth. It took me several emails and was finally given a 75% retur... See more

The probrush bristles were like rocks. Hurt when brushing my hair. Taylor helped me through the process of exchange, offering another product and recommending I gift the brush to a relative or frien... See more

I accidently ordered a second charger on my order form. I immediately emailed Numoya back and heard from Carol. She advised me that she had cancelled the second charger and a credit would be issues... See more

When I got the order confirmation of my pro brush there were options to order more items. I ordered the charger and then wasn't sure if it went through so obviously ordered a second one. The confirma... See more

Very positive experience. I placed an order but then needed to cancel unfortunately. In no time at all, Carol helped me and was immediately able to do so. Very friendly, very helpful and cheerful. Whe... See more

My original purchase was delayed, not delivered and returned to Numoya without my permission. Courier problem. Your quick reply to my emails to arrange an exchange for the same products was very good... See more

This company must be a scam. I requested information so I could return the product. My hair being too thick to use this product at all. I have gotten what I believe is AI responses telling me other... See more

I placed an order with Numoya late on a Sunday evening. I had a query on the invoice and immediately notified them. Before 8.00am the next monring it was all sorted. Thank you Carol Bailey for ver... See more

A little misleading about product origin and money back guarantee. Product coming from China and took 3 weeks to get. To return the product, customer has to pay for shipping back to China or settle f... See more

Hairbrush was Xmas gift from my son to my wife. Lasted 3 uses and then stopped charging... Have read other reviews about customers receiving little or no responses from Numoya and I can agree with the... See more

I purchased the Numoya GoBrush Pro (Limited Edition). The product did not meet my expectations so I emailed the Customer Support Team to get shipping instructions for a refund. I worked with Aa... See more

I purchased the GOBRUSH PRO, it does not work with my hair. I contacted support to begin a return. First contact indicated my request would be reviewed. 2nd contact asked me to send pictures of me... See more

The jet speed hair dryer ejected a piece of hot metal and then overheated and emitted smoke. I reported that the unit was faulty and unsafe to use. After an initial quick response offering a 5% disc... See more

I bought one of Numoya hairdryers, super fast drying. Firstly when ordering there was nothing to say that it didn’t come with a British fitting plug, so had to buy adapter from an electrical shop. Se... See more

STAY CLEAR AWAY FROM THIS COMPANY. My heated brush lasted just over a month and despite numerous emails and condescending replies from them, they refuse to replace the item or refund me as it’s over... See more

This company states a30 day returns policy This does not exist No refund until the parcel has been received in Asia no chance of that arriving &the customer has to pay not cheap No UK warehous... See more

Numoya advertises a full refund after a 30 day tria if one doesn’t want the product. I changed my mind and, without opening the product, asked for a return label and a full refund. When ensued were nu... See more

I ordered the Gobrush and it has never worked! ORDER #213388 I have contacted customer support multiple times regarding the faulty product and have sent photo evidence on several occasions. Unfo... See more

I received a very damaged product. See photos. The piece of metal that is supposed to cover the on/off switch as well as I pink button was not secured on the product, exposing the electrical component... See more

I ordered a brush and immediately after hitting submit an offer came up for a different color brush at a cheaper price. It was unclear to me if this was instead of my original brush or an additional... See more

Ordered brush on Sept 11, 2025. When tracking the shipment it bounced around to numerous facilities until finally USPS stated the package would not be delivered due to "counterfeit postage". Numoya... See more

Returns must be sent to China with tracking service - cost from US of $61 - so essentially there is no return. Go Brush Pro did not work on my wife’s hair as shown in ad videos. Customer service res... See more

I look forward to using my Go brush. My hairstyle is a bob and I think it will be great. Ella was helpful in removing 2 extra items from my order. Your site is a bit misleading as it offers a discoun... See more

I ordered and never received my product. Sent 1 email and received a response form Carol right away. I was truly annoyed by the delivery service. Carol immediately offered a resolution, giving me th... See more

Kudos to Numoya and Olivia!!! I mistakenly ordered more items than I wanted so I emailed right away to correct it. Olivia corrected my order immediately and processed my refund. Happy to see that th... See more

The brush does not style your hair or do anything other than warm it up for a few seconds. The temperature kept changing, complete waste of money. I requested a refund snd still waiting for it, I sus... See more

Having waited several weeks for delivery and feeling nervous that I would not get my items, they arrived without any notification last Thursday. Whilst waiting I sent an email chasing delivery and had... See more

My new easy beauty accessory. I bought three silk hair bonnets taking advantage of the discount offer. The quality is excellent and sooo comfortable to wear. Although I've only worn a bonnet a week or... See more

The item I purchased was misleadingly marketed as a hair tool that could replace all your others, when in fact one would still need a blow dryer. It’s marketed for short hair, which mine is, but the... See more

As soon as I got confirmation of my order I knew that by mistake there were two items ordered instead of just the one. I immediately emailed the company asking that one of the two brushes be cancele... See more

Purchased to take on overseas travel to Japan. However after passing through Australian domestic airport and then Australian International with no issues, different story in Japan. First do... See more