Oh Polly Reviews 51,199

I ordered a US size 4 and I’m 5’1 and 135 pounds. The dress fit perfectly and was great on the length with some heels on. The dress is absolutely beautiful!! I had an issue with receiving the dress af... See more

I just wanted to say a huge thank you for the beautiful dress! It arrived in perfect condition and looks absolutely amazing. 🤍 You honestly saved my day because I have a veery special event tomorro... See more

Ordered 2 dresses for my daughter to choose from for a ball. Both were beautiful. Very fair returns policy and excellent customer service in answering any queries. Great to know there is a reliable... See more

Hi had a slight issue with a dress when I received it it was very minor however I just wanted to bring it to the company’s attention. I spoke to three lovely girls Kasia, Chloe and Paige who responded... See more

Chloe was so helpful with my return, and incredibly understanding, which I find to be quite rare in customer service. Superb customer service, thank you! I ordered two dresses, as I couldn’t deci... See more

What is this company doing well? Oh Polly truly understands how to build great relationships with influencers. They provide all necessary details in advance, keep you updated during every step, and g... See more

I’ve had such a great experience with Oh Polly! Not only are their styles gorgeous, but their customer service has truly been stellar. They’ve shown a real commitment to helping me and making sure m... See more

Hello, I cannot thank you enough. Not only did my daughter’s prom dress arrive, well before stated, but it’s absolutely GORGEOUS, I’m crying. We live in Normandy, France. We now have time to coord... See more

Great store with lots of amazing designs and high quality materials. I've purchased multiple pieces of clothing with beading. sequins etc and never had an issue with them falling out. The fabrics used... See more

Oh Polly never disappoints! Every piece I’ve ordered fits like a dream and truly makes me feel confident and feminine. The quality is consistently high — thick, flattering fabrics that hug all the rig... See more

The Oh Polly team handled my situation with professionalism, kindness, and genuine care. They were quick to respond, fair in their approach, and truly went above and beyond to make things right. It... See more

I just wanted to say a huge thank you to George, Katie, and Yasmin for their help today regarding an issue I had with a return. They were all so helpful, and I truly appreciate the time they took... See more

I think the website is clear, pictures are simple but effective. I have to receive the dress to say something more but l hope everything will be fine. This is an important occasion for us! Italian... See more

Products are always top quality from Oh Polly which is rare from many websites these days - but their items never disappoint! And their service is also amazing - they respond quickly and do what they... See more

I love Oh Polly’s designs — their clothes look amazing and the quality seems great based on what I’ve seen online. However, my order still hasn’t arrived after 17–18 days, which is disappointing. The... See more

Ellie and Liv were amazing at resolving my issue with my order. Very friendly, quick and efficient in getting things done. Amazing customer service! I’ll be shopping here again as they left me feeling... See more

I rarely leave reviews but you guys are the best. I have been ordering from Oh Polly for years and they never disappoint. Please don't ever change the quality and fit of your clothes, amazing and qu... See more

Appalling service. Ordered a number of dresses which were due to be delivered nearly a week ago now by Evri. Photo shows the parcel being thrown on my front door step. Not hidden, nothing just in plai... See more

The team at Oh Polly is fantastic, and their response time is impressively quick. Emily, Kasia, and Kate were great. I had a sizing issue; I typically wear an XS and had previously ordered a size 2 wh... See more

Oh Polly customer service did a great job, helping me to receive a parcel which did not arrive for local courier's fault. They answered me quickly and adequately helped to fix the problem. Now my d... See more

If I could give lower than 1 star I would! My daughter ordered 2 dresses for an event and paid for next day delivery. The order has never been delivered (lost by courier) and despite numerous attempts... See more

Under the impression it would be arriving by my birthday , as it was marked as estimate shipping date between 23-28 I kept checking for an update updates on the last day for estimate shipping date... See more

Another company that still uses Evri to deliver despite them being useless. I have video footage of the delivery driver stealing my parcel from my doorstep. Rather than help me Oh Polly have made me u... See more

I’ve had an account with oh Polly since 2021 when i purchased my 21st birthday dress. From this point on every special occasion I’ve had has been spent wearing an oh polly dress. After trying to redee... See more

I ordered two of your dresses on December 31 with express shipping of emirates delivery within one to 2 working days. I even paid extra money for the fast delivery and now you’re telling me that my p... See more

I deeply regret my purchase from Oh Polly. Their sizing is way off—these clothes don’t seem made for adult women, but for teenage girls. I’m 118 lbs and petite, and I wear a size 2 at Express. I orde... See more

Have been a loyal customer of Oh Polly for several years but won't be shopping again. Their points system is a scam/an unfair commercial practice. They do not make evident at the point of checkout tha... See more

Very disappointed. I didn't really get a response. I ordered the dress and it's been much longer than nine days, which is what you promised. I'm very disappointed with the service and lack of service,... See more

I'm really please by the quality of the product and of the exchanges with the support team in case of need ; I trusted the details regarding the size and took a larger size than my habitual one and th... See more

I’m thrilled with my recent experience with Oh Polly. I needed to exchange a dress that was too small, and unlike most retailers that only offer refunds, Oh Polly made the return process easy and gave... See more

I had an outstanding experience with Oh Polly at every stage of the process. From the initial order to the final delivery, everything was seamless and professional. The customer service was top-notch... See more

An employee reached out quickly and was very accommodating. Even though I'm returning the order, I've never has a bad experience either time I've ordered a dress from Oh Polly. It just wasn't a dress... See more

I honestly can’t thank Oh Polly enough. After a really stressful returns mix-up that involved another retailer/carrier, their team were incredibly kind, understanding and proactive. Samantha (man... See more

Im always impressed with ohpolly. Their customer service is top notch, they really do listen to customers. I also love the points system when you have an account its really thoughtful as most websites... See more

Terrible experience with Oh Polly - please be careful with this company. Returned 2 dresses, they only refunded one, stating the other wasn't returned, which i categorically confirm I did! They refuse... See more

I love this company. I have only bought from them once, but it was seamless and the refund was fast. The dresses are so gorgeous and flattering. I have had a mastectomy and sometimes struggle to find... See more

Customer service is top notch. I bought two pairs of the same leggings from bo&tee and they both unfortunately ripped - obviously not great. I emailed oh polly and they sent out replacements within ho... See more

Beware they use Evri for deliveries that don't turn up *Update* The delivery did turn up, but 3 days late and I had to ring Evri and bombard their staff on social media for it to turn up, Evri del... See more

Brilliant quality dresses. Only gripe is they assume cup sizes and not everyone has the same size. I ordered a dress which had a bra attachment and they couldn’t possibly put everyone under the same s... See more

I had a discount code that applied only on the US website even though I’m from Canada and I have to order through the UK website. I contacted the virtual assistant, Polly, via WhatsApp and she was ver... See more

I've ordered quite a few things from this retailer recently. The orders arrive very quickly and returns are processed efficiently. The choice of dresses on the site is incredible and the ones I've bou... See more

The experience was really great! Ellie, Lowri, and Chloe were incredibly helpful throughout the process. They solved my issue quickly and responded to my messages without delay, which made everything... See more