We had a great experience with Oscar Oegstgeest*. We booked everything online, collected the car on time and dropped it off at a time that suited us. We received confirmation the following morning t... See more
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Bij Oscar autoverhuur bieden wij voordelige en eenvoudige autohuur aan, altijd bij u in de buurt op meer dan 120 locaties in Nederland. Ons concept is transparant, wat u huurt is wat u krijgt. Geen verrassingen en complexe contracten, maar een eenvoudige overeenkomst met uw lokale en vertrouwde garage
Postbus 74, 6710 BB, Ede, Netherlands
Replied to 93% of negative reviews
Typically replies within 1 week
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Great experience overall. The car was clean and in excellent condition, the pickup and return process was quick and smooth, and the staff was friendly and professional. I would definitely rent from them again!!
I'm regular customer of the Oscar's branch in Zwanenburg and I'm really happy with the service. Reliable and nice people, well maintained cars.
Everything went super smoothly! The car was exactly as advertised, drove well. I rented a small van in The Hague, and it was a very flexible and smooth pick-up and drop-off; I could pick it up anytime during open hours and drop it off even outside of opening hours. The price was also great! Would rent from Oscar again for sure :)
Very efficient and easy to rent, the cars are clean and new.
The customer service I would give a 10 out of 10. They guy I spoke to to hire the van was polite, efficient, knowledgeable and extremely personable.
The verhuisbus itself I would give an 8 out of 10.
It drove and worked perfectly well but there were just a few niggly things that were not right.
The petrol gauge didn't work, there was a warning light saying the tail light was not working - it was.
There was a warning light to fill the 'Ad-Blue' - which I was told to just ignore.
And the tail lift didn't work when I picked it up.
However, within 10 minutes of me calling a guy came out and quickly found the problem. Apparently because it had been standing in the cold the tail lift battery wasn't charged properly, so I had to have the engine running a couple of times that first night in order to be able to use it.
Oscar pretend to be a car hire company, but then the moment you have a problem, they'll say they are just a platform and won't do much to help you. You would not know this from their website, which they have made to look just like a normal car hire company. So if you are lucky, you will hire a car from a good location and all will be fine. But if you are unlucky, and your location is closed, or your car is poorly maintained, or you are fraudulently charged for petrol or cleaning or repairs, then Oscar won't help. They will tell you to contact the location yourself. In my case the location just ignored me, they did not even acknowledge my emails. At least other platforms like AirBnB will help you out if there is a problem. You might get lucky and get a good location, but if you are unlucky Oscar won't help you much.
Good service, good car, flexible time to return the car.
The process was pretty smooth. The person in the building explained everything. The van that I rented was the one of the latest models and it was quite clean.
I have rented from Oscar several times and it was always flawless, very quick and correct.

Reply from Oscar Autoverhuur
Oscar are really disorganised. It was impossible to communicate directly with the car hire location, who were actually closed on the day we had booked the car. Though we did eventually resolve that problem, it was quite stressful since their contact hours are limited. On collection, the car had no windscreen wash which could be quite dangerous, though we solved that problem ourselves. At the end of the hire, we returned the car in good condition. To our surprise, a few days later they charged us 75 euros for extra cleaning. We sent several emails to query this charge, asking them what was dirty and if they had any evidence. After nearly two weeks they finally replied, claiming that it was us who needed to provide evidence that the car was clean. They have still not told us what they claim was actually dirty. Charging 75 euros for 'cleaning' just feels like a scam. Judging by the other one star reviews on here, these kinds of experiences with Oscar are becoming quite common. Maybe some locations are better than others. But obviously, I won't use Oscar again.

Reply from Oscar Autoverhuur
Completing the documents took 2 minutes online. Car was ready when i arrived to pick it. You know all the costs from the beginning.
Very kind persons, for sure i will be back.

Reply from Oscar Autoverhuur
Easy reservation process, clear instructions, clear communication, and quick responses to questions.

Reply from Oscar Autoverhuur
I would like to say thanks to Oscar rent car company for their professional service when I needed a car to use in Holland during my stay in this country. Best value for money! Keep it like that😇🍀🙏

Reply from Oscar Autoverhuur
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