Oscar Autoverhuur Reviews 2,893

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service they received and the friendly, professional demeanor of the staff. Many reviewers specifically mentioned positive interactions with employees, noting their accommodating and helpful attitude. Consumers also appreciated the ease of the rental process. However, opinions on product, price, and quality are more varied. While some reviewers found the vehicles to be in great condition and well-maintained, others reported issues such as cleanliness, mechanical problems, and discrepancies between advertised and actual vehicle dimensions. A few consumers expressed concerns about unexpected charges and deposit amounts.

Based on these reviews

Rated 5 out of 5 stars

We had a great experience with Oscar Oegstgeest*. We booked everything online, collected the car on time and dropped it off at a time that suited us. We received confirmation the following morning t... See more

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Rated 5 out of 5 stars

It was a smooth experience. I have rented a well maintained, clean van for moving. They share clear instructions and you can use the car without any interaction while both gentlemen I came across whil... See more

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Rated 5 out of 5 stars

Easy pick-up, easy delivery. The vehicle could have been in a somewhat better shape (a broken rear camera with a closed transporter kind of defeats the purpose and increases the chance of bumping into... See more

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Rated 5 out of 5 stars

Great experience overall. The car was clean and in excellent condition, the pickup and return process was quick and smooth, and the staff was friendly and professional. I would definitely rent from th... See more

Rated 5 out of 5 stars

You have a much better service that any competitors i used before in NL. Car is in perfect condition. I case of any issues during the booking process (i faced the issue with driver licence automati... See more

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Rated 5 out of 5 stars

I rent a car for the first time. And I'm lucky that I encountered Oscar! Making the order online was quick and easy. And a car with the automatic transmission was available in my location! I had no pr... See more

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Rated 5 out of 5 stars

It was easy to choose the car I needed and they also accepted my South African license, which many other companies would not so this was a huge benefit. The car was ready on time and when I couldn't v... See more

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Rated 5 out of 5 stars

Everything went super smoothly! The car was exactly as advertised, drove well. I rented a small van in The Hague, and it was a very flexible and smooth pick-up and drop-off; I could pick it up anytime... See more

Rated 4 out of 5 stars

The customer service I would give a 10 out of 10. They guy I spoke to to hire the van was polite, efficient, knowledgeable and extremely personable. The verhuisbus itself I would give an 8 o... See more

Rated 5 out of 5 stars

While the location was in an odd place, everything after that was the easiest car rental experience I've ever had in any country. Was able to effortlessly extend my rental by a week and drop off was s... See more

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Rated 5 out of 5 stars

We had a very nice experience with Oscar Car rental. The transaction is very easy and even the deposit was credited back fast. We also had a very pleasant experience with the employees because they... See more

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Rated 5 out of 5 stars

Everything from ordering, pickup and drop off went relatively smoothly and quickly. Compared to other rental agencies the price quality was pretty decent. Their personnel were friendly.

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Rated 5 out of 5 stars

All about Oscar Verhuur was extremely easy to process. From the online booking to dropping off the car, and after for the deposit refund. I will come back for sure whenever is needed and I will also r... See more

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Rated 3 out of 5 stars

it was a moderate experience. renting process was streamlined. a little bit expensive than i thought. only thing I really didn't like was the car was dirty. trash were left in the car probably from th... See more

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Rated 4 out of 5 stars

The payment was smooth and it was all good with the car. The Oscar service responds very fast on WhatsApp. It was just bothering me that in the morning of the pickup I had to specifically ask fo... See more

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Rated 1 out of 5 stars

I recently rented a Renault Trafic minibus, which according to the company’s own website has a fuel consumption of 5.6 litres per 100 km. During my rental I only drove 54 kilometres, which mea... See more

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Rated 5 out of 5 stars

I would recommend without hesitation. Nice staff, good stuff, good and efficient contacts. We were so thankful that they suggested us a bigger moving truck than the one we had booked, as it only took... See more

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Rated 1 out of 5 stars

Oscar pretend to be a car hire company, but then the moment you have a problem, they'll say they are just a platform and won't do much to help you. You would not know this from their website, which th... See more

Rated 5 out of 5 stars

Using the website was quick and simple to book the vehicle. Costs were clearly explained, and no hidden "extra fees" were added. The staff were friendly when I collected the vehicle, and took time to... See more

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Rated 2 out of 5 stars

I was shocked by an interior cleaning fee of 50 euro I never encountered that in rental cars and it was not mentioned when I took the car. When I contacted the customer service that pointed to a s... See more

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Rated 3 out of 5 stars

I rented small van Renault Kangoo Maxi. Van was older but reliable. I pick up and returned car during out of office hours. I received instruction video. Pick up was clear but returning instruction we... See more

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Rated 1 out of 5 stars

The rented double cabin van was dirty. Outside spiderwebs all over the window / mirrors and inside it was not clear either. It also somewhat smelled, not like fresh feeling when you sit int... See more

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Rated 1 out of 5 stars

Completely unprofessional and unreliable. We had a confirmed booking in Rotterdam for 10:30 AM and arrived on time, only to find the office closed and empty. There was no sign, message, or... See more

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Rated 1 out of 5 stars

Oscar are really disorganised. It was impossible to communicate directly with the car hire location, who were actually closed on the day we had booked the car. Though we did eventually resolve that pr... See more

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Rated 5 out of 5 stars

Very impressed, could not fault the Company , excellent service , kept me informed with all the details of hiring and confirming every detail ahead of schedule. Also the follow up procedure when retu... See more

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Rated 5 out of 5 stars

Comms were quick and easy. I was able to pick up the car relatively quickly. I didn't have any issues during the rental period, the van did its job. The hand off was also quick. Only thing that can be... See more

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Rated 5 out of 5 stars

Very fair company, the process took a few minutes, clean cars, and they are friendly with the customer, and cheap! For me, the best car rental company, I am completely satisfied with everything, 5 s... See more

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Rated 5 out of 5 stars

I'm regular customer of the Oscar's branch in Zwanenburg and I'm really happy with the service. Reliable and nice people, well maintained cars.

Rated 4 out of 5 stars

The whole process was easy to follow, and the car was nice. However, we had an issue with the moving boxes. Even on the invoice we have this invoice: "3 moving boxes for free - Only when booking a... See more

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Rated 3 out of 5 stars

1. No Oscar signage. It’s the same in other Oscar rentals I’ve used. 2. This garage in Oss does not have a weekend hire rate. Therefore I paid significantly more. Perhaps it’s why it was th... See more

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Rated 4 out of 5 stars

Easy, clear foto's of the specific car you rent. Only getting the key was from a vault, which was fine. But getting into contact with the customer service to obtain the vault code took really long.

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Rated 5 out of 5 stars

Competitive Prices, plenty of car options, you may choose the location you prefer to collect the car, very easy to book online. The car was in very good condition, the person that deliver the car to u... See more

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Rated 4 out of 5 stars

Fast arranging for a rental van online, fast and efficient pick-up of the van. The only downside that made me uncomfortable was the 1000 euro deposit (which i did get back in a couple of days).

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Rated 5 out of 5 stars

Amazing car rental service ! Easy platform to rent, deposit can be paid with debit, and the pick-up was incredible easy and straightforward. Will always use this service when I need a car in the Nethe... See more

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Rated 1 out of 5 stars

Unfortunately the worst car rental experience I ever had. I booked days in advance with $500 deposit everything verified and ready to go. I get there day of booking and they tell me the previous drive... See more

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Rated 5 out of 5 stars

Perfect experience. They had automatic transmission vehicles and an English webpage. The employee also speaked English perfectly. Everything was well explained and the whole process was smooth.

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Rated 1 out of 5 stars

Transporter van rented for a moving. sizes mentioned do not correspond to the available space and it was not possible to move the main item (a sofa). Almost an hour to wait to get the code for the key... See more

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Rated 5 out of 5 stars

Overall it was a good experience with Oscar. The van was clean and like the what I saw in the pictures, pick-up and retourn went well. I think the deposit is a bit steep, but I received it back t... See more

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Rated 1 out of 5 stars

I called to book a reservation a couple of weeks ago and called again to change it to today in one of den haag's locations. I arrived 16:25 and was told I can park my car, no, there's no parking. I se... See more

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Rated 3 out of 5 stars

Overall, I found the service to be satisfactory. However, the condition of the van did not meet my expectations. The vehicle had some minor issues — for example, the brakes were not in optimal conditi... See more

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Rated 5 out of 5 stars

Very easy to book and got my reservation money back very fast. The people very polite and helpful. The car (vw golf) was perfect and without any problems. I will definitely book from them again. I boo... See more

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Rated 5 out of 5 stars

Everything went smooth. Oscar people were very welcoming, clear with explanations and helpful. Oscar returned the deposit in 3 days after returning the car. Highly recommended!

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Rated 5 out of 5 stars

I would like to say thanks to Oscar rent car company for their professional service when I needed a car to use in Holland during my stay in this country. Best value for money! Keep it like that😇🍀🙏

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Rated 5 out of 5 stars

Completing the documents took 2 minutes online. Car was ready when i arrived to pick it. You know all the costs from the beginning. Very kind persons, for sure i will be back.

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Rated 5 out of 5 stars

The renting process was quite smooth and transparent. The car was well maintained. Also I got the refund of the deposit amount immediately. Overall, a nice experience. I would definitely recommend thi... See more

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Rated 1 out of 5 stars

The van I rented started overheating after only 30 minutes of driving it, and it turned out the coolant was completely empty. It took 3 hours for someone to come and look at the van and then they had... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Bij Oscar autoverhuur bieden wij voordelige en eenvoudige autohuur aan, altijd bij u in de buurt op meer dan 120 locaties in Nederland. Ons concept is transparant, wat u huurt is wat u krijgt. Geen verrassingen en complexe contracten, maar een eenvoudige overeenkomst met uw lokale en vertrouwde garage


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience overall

Great experience overall. The car was clean and in excellent condition, the pickup and return process was quick and smooth, and the staff was friendly and professional. I would definitely rent from them again!!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I'm regular customer of the Oscar's branch in Zwanenburg and I'm really happy with the service. Reliable and nice people, well maintained cars.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Everything went super smoothly

Everything went super smoothly! The car was exactly as advertised, drove well. I rented a small van in The Hague, and it was a very flexible and smooth pick-up and drop-off; I could pick it up anytime during open hours and drop it off even outside of opening hours. The price was also great! Would rent from Oscar again for sure :)

January 22, 2026
Unprompted review
Rated 4 out of 5 stars

Oscar Verhuisbus

The customer service I would give a 10 out of 10. They guy I spoke to to hire the van was polite, efficient, knowledgeable and extremely personable.
The verhuisbus itself I would give an 8 out of 10.

It drove and worked perfectly well but there were just a few niggly things that were not right.
The petrol gauge didn't work, there was a warning light saying the tail light was not working - it was.
There was a warning light to fill the 'Ad-Blue' - which I was told to just ignore.
And the tail lift didn't work when I picked it up.
However, within 10 minutes of me calling a guy came out and quickly found the problem. Apparently because it had been standing in the cold the tail lift battery wasn't charged properly, so I had to have the engine running a couple of times that first night in order to be able to use it.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Oscar pretend to be a car hire company

Oscar pretend to be a car hire company, but then the moment you have a problem, they'll say they are just a platform and won't do much to help you. You would not know this from their website, which they have made to look just like a normal car hire company. So if you are lucky, you will hire a car from a good location and all will be fine. But if you are unlucky, and your location is closed, or your car is poorly maintained, or you are fraudulently charged for petrol or cleaning or repairs, then Oscar won't help. They will tell you to contact the location yourself. In my case the location just ignored me, they did not even acknowledge my emails. At least other platforms like AirBnB will help you out if there is a problem. You might get lucky and get a good location, but if you are unlucky Oscar won't help you much.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, quick, correct and flawless

I have rented from Oscar several times and it was always flawless, very quick and correct.

January 14, 2026
Unprompted review
Oscar Autoverhuur logo

Reply from Oscar Autoverhuur

Dear Tamas Regert,

Thank you very much for your wonderful review! We’re delighted to hear that your experiences with Oscar have always been flawless, quick, and correct. We truly appreciate your continued trust and look forward to welcoming you again soon!

Kind regards,
Oscar Autoverhuur

Rated 1 out of 5 stars

Disorganised, unexpected charges

Oscar are really disorganised. It was impossible to communicate directly with the car hire location, who were actually closed on the day we had booked the car. Though we did eventually resolve that problem, it was quite stressful since their contact hours are limited. On collection, the car had no windscreen wash which could be quite dangerous, though we solved that problem ourselves. At the end of the hire, we returned the car in good condition. To our surprise, a few days later they charged us 75 euros for extra cleaning. We sent several emails to query this charge, asking them what was dirty and if they had any evidence. After nearly two weeks they finally replied, claiming that it was us who needed to provide evidence that the car was clean. They have still not told us what they claim was actually dirty. Charging 75 euros for 'cleaning' just feels like a scam. Judging by the other one star reviews on here, these kinds of experiences with Oscar are becoming quite common. Maybe some locations are better than others. But obviously, I won't use Oscar again.

January 2, 2026
Unprompted review
Oscar Autoverhuur logo

Reply from Oscar Autoverhuur

Dear THartley,

Thank you for sharing your experience, and we are very sorry to read about the issues you encountered. This is certainly not the level of service we aim to provide. We understand how stressful it must have been to deal with limited contact options, a vehicle that was not fully prepared, and an unexpected cleaning charge afterwards. We take feedback like this seriously, as it helps us improve our processes and communication between locations. We would appreciate the opportunity to look into this matter further and clarify what happened, so we can address it properly and prevent similar situations in the future.

Kind regards,
Oscar Autoverhuur

Rated 5 out of 5 stars

Fast, easy and no hide costs

Completing the documents took 2 minutes online. Car was ready when i arrived to pick it. You know all the costs from the beginning.
Very kind persons, for sure i will be back.

January 6, 2026
Unprompted review
Oscar Autoverhuur logo

Reply from Oscar Autoverhuur

Dear Ioan Șulea,

Thank you very much for your great review! We’re happy to hear that completing the documents online was quick and easy, the car was ready upon arrival, and that everything was clear and transparent from the start. It’s wonderful that you also experienced our team as kind and helpful. We look forward to welcoming you back again!

Kind regards,
Oscar Autoverhuur

Rated 5 out of 5 stars

All was perfect!

December 28, 2025
Unprompted review
Oscar Autoverhuur logo

Reply from Oscar Autoverhuur

Dear Cinzia Massa,

Thank you very much for your great review! We’re happy to hear that everything was perfect and that you had such a positive experience with us. We hope to see you again in the future!

Kind regards,
Oscar Autoverhuur

Rated 5 out of 5 stars

Amazing experience

Easy reservation process, clear instructions, clear communication, and quick responses to questions.

January 1, 2026
Unprompted review
Oscar Autoverhuur logo

Reply from Oscar Autoverhuur

Dear Sai Kishan,

Thank you very much for your positive review! We’re glad to hear that you found our reservation process easy, the instructions clear, and our communication quick and helpful.

Kind regards,
Oscar Autoverhuur

Rated 5 out of 5 stars

I would like to say thanks to Oscar…

I would like to say thanks to Oscar rent car company for their professional service when I needed a car to use in Holland during my stay in this country. Best value for money! Keep it like that😇🍀🙏

December 27, 2025
Unprompted review
Oscar Autoverhuur logo

Reply from Oscar Autoverhuur

Dear Elena Opris,

Thank you very much for your kind words! We’re delighted to hear that you appreciated our professional service and found our rental cars to be good value for money. We’ll continue striving to provide the same level of service in the future.

Kind regards,
Oscar Autoverhuur

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