pawfecthouse.com Reviews 46,215

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the quality of the products, such as t-shirts, mugs, keychains, ornaments, blankets and memory stones, often mentioning that the items exceeded their expectations in terms of design. Consumers highlight the ability to personalize items with depictions of themselves and their pets, making the products special and meaningful. People also value the speed with which the items are created. The customer service team is commended for their responsiveness, professionalism and willingness to go above and beyond to satisfy consumers. However, opinions on the order and delivery service are mixed, with some reviewers reporting quick and easy ordering processes and timely delivery, while others experienced delays and a lack of order status updates.

Based on these reviews

Rated 4 out of 5 stars

The ordering process was quick and easy. I didn’t receive order status updates, so I had to follow up a few times. The keychains eventually arrived and are absolutely adorable. My parents’ dog pass... See more

Company replied

Rated 5 out of 5 stars

I ordered a t-shirt from the company that I absolutely love. It’s personalized with a depiction of me in the center, with my cats on either side of me. My name is underneath my depiction, and each cat... See more

Company replied

Rated 5 out of 5 stars

The mugs ordered with our pets are beautiful, shipping was fast and the website was easy to navigate. My only issue, and it's on me, is that our pets color is wrong, when we received our mugs, one wit... See more

Company replied

Rated 5 out of 5 stars

I purchased 3 different items from Paw fecthouse.com! All were created quickly and were so good! Each item( 2 sweatshirts and pJ pants) exceeded expectations for design and quality of product! Also... See more

Rated 1 out of 5 stars

Should be zero. Not a USA compay as advertised, they operate from CHINA. Ordered item in November for Christmas, notified expected delivery in January! They are still, oner month later, advertisin... See more

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Rated 5 out of 5 stars

Order arrived within timeframe provided and were wrapped to ensure arrived damage free. Both ornaments ordered were exactly as expected. The wooden one has bright colors and is perfect. The family... See more

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Rated 5 out of 5 stars

Great experience shopping here !! Everything arrived perfectly packaged and safe and amazing quality !! Will not hesitate to order again !! To the person that did the portrait of my cat kitty it’s awe... See more

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Rated 5 out of 5 stars

The software used to help upload & customize is very user friendly, there were also plenty of great designs to choose from. The time frame my order arrived was acceptable & shipment tracking is alw... See more

Rated 5 out of 5 stars

We are amazed at how terrific our purchase is! It is absolutely perfect! Fast shipping and the description of the product was even more amazing in person! This company does beyond an amazing job! We a... See more

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Rated 5 out of 5 stars

Order two pair of personalized slippers. Ordered the wrong sizes. Contacted Pawfecthouse a few days later and they said no problem, we can fix that. Slippers arrived, seem decent enough quality and th... See more

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Rated 5 out of 5 stars

Each time I am reviewing the website, I always find what I'd like. They use quality material and print awesome products. If I have questions, the customer service team responds timely and with utmost... See more

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Rated 5 out of 5 stars

The finished product was just as I had hoped and exactly as it looked in the preview. The writing on the back is very small (I wish I had known that prior to purchasing, I might have picked a differ... See more

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Rated 5 out of 5 stars

This is an excellent company! Excellent Customer Service and products! I placed an order and paid through my PayPal. When I checked tracking on PayPal is said “see other”. There was no tracking or inf... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Pawfecthouse.com! Every order I’ve placed has been perfect—exactly what I asked for, and the quality so far is great. They offer unique gift ideas you won’t find at any local store,... See more

Company replied

Rated 5 out of 5 stars

I love my doormat I got from Pawfect! The photo of my dog Harley is exactly as I uploaded it. It’s just great for my front door. It did take a little while to come in, however, I understand that it’s... See more

Company replied

Rated 5 out of 5 stars

Found this company through a social media post. Well-made. About a week to ship to the address after the order submission. Great as a gift or a keepsake to memorialize your pets They give many opti... See more

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Rated 5 out of 5 stars

This was our first experience ordering from Pawfect House. We were very happy with the selections available. We ordered a Memory stone to gift a dear friend in the loss of her beloved lab. We receive... See more

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Rated 3 out of 5 stars

Disappointed that ornament wasn't a full round globe as we thought from picture of ornament. Nice picture but not what we expected. Price too high for what we got. Was going to order another for a f... See more

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Rated 1 out of 5 stars

Lettering on toiletry bag was extremely crooked and not aligned properly AT ALL. Not sure if it was human or machine error. Obviously, zero quality control to ship product that doesn’t look good at al... See more

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Rated 3 out of 5 stars

The ordering process lacks easy communication, no phone numbers available, email concerns or questions take 24-48 hours to respond. Cyber discount of 50% was offered, but was not applied to my order... See more

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Rated 3 out of 5 stars

Ordering was easy, delivery was on time as expected. The picture keychain is ok, but cheap looking and I don't expect it to be durable as it is simply the submitted photo put on an adhesive sheet and... See more

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Rated 1 out of 5 stars

So, my previous Trust Pilot review successfully engaged the company, but still no order received. They did refund the shipping cost and promised delivery of items by 10th December. We are now the 11th... See more

Company replied

Rated 1 out of 5 stars

Totally disappointed in my 2 orders. I was expecting Christmas tree ornaments, Not a flat cheap piece of plastic with the pictures I sent attached. Totally mislead!!!! Total rip of for the price... See more

Company replied

Rated 1 out of 5 stars

Waited 3 weeks for delivery, special christmas gift for the wife from her 2 little dogs. The items I recieved were completely wrong and now I feel so disappointed in something I was soo looking forwar... See more

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Rated 1 out of 5 stars

Shipping deception Literally the only item I ordered online. I should have read the reviews prior. Paid extra for shipping, ordered way before holiday shipping date cutoff. Now as of 12/21/25 they a... See more

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Rated 1 out of 5 stars

The image of our dog looks great, but that’s about the only thing this “doormat” got right. The material is incredibly thin, flimsy, and crumbles up with the slightest movement. It blows away if you e... See more

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Rated 1 out of 5 stars

They sent me a totally different color then had the nerve to make me send two different photos of it as if I am lying about a $24 purchase. Then, no follow up after back and forth emails. This company... See more

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Rated 1 out of 5 stars

Product was delivered as committed & communication was consistent. However I am extremely disappointed in the product. Nothing what I thought it was for twice the cost of other vendors. I will no... See more

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Rated 5 out of 5 stars

I've been ordering different items either for Christmas, mother's day, and/or father's day, and honestly, all of them have been amazing! Not only the designs, but the quality of the products. Anot... See more

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Rated 5 out of 5 stars

I ordered a customised hat with two solar powered fans as a Christmas gift however one fan was broken when opened, so I contacted Pawfect house with a 1 star review. Even though it was Christmas time,... See more

Company replied

Rated 1 out of 5 stars

Not a USA compay as advertised, they operate from CHINA. Ordered item in November for Christmas, notified expected delivery in January! They are still, oner month later, advertising Christmas items. C... See more

Company replied

Rated 5 out of 5 stars

I am leery to order from any company that pops up on social media these days but the ornaments here looked cute, were easy to personalize with a preview view, and not too expensive. I have come bac... See more

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Rated 5 out of 5 stars

I discovered pawfecthouse and ordered a “fur mom”tee. The tee fabric is soft and good material. The design is perfect— me and my fur babies with our names below the illustration. You choose your pet b... See more

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Rated 5 out of 5 stars

I absolutely loved my pet memorial from Pawfecthouse.com! It beautifully represented my lost pet and memorialized him in such a way that just a look at my stone puts a smile on my family’s faces. My... See more

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Rated 5 out of 5 stars

Reasonably priced -- product as described. Very much liked how you can be involved in the creative aspect by choosing your image and adjusting it, plus color choices are part of it. Appreciated the... See more

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Rated 4 out of 5 stars

About 10 days after I placed and paid for the order, received an email from company, saying item was no longer available and wanted me to buy something else....I didn't, wanted full refund. Paid throu... See more

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Rated 2 out of 5 stars

I was under the impression that this would be an actual doormat to use outside a front door, but it is not. It has a print to make it look like it, but it is thin and flimsy and too lightweight to... See more

Company replied

Rated 5 out of 5 stars

Ordered six blankets for daughters and grandchildren with their favorite pet pictures. All came out great. They love them. The pet pictures appeared just as they were uploaded. Recommending Pawfectho... See more

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Rated 5 out of 5 stars

I've ordered quite a bit from this company and every single time my order is completed in a timely manner and the quality of their work is very impressive! If you are a animal lover as my family is, y... See more

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Rated 1 out of 5 stars

Update to below- I have now been offered replacement with correct colour and size plus 20% discount which I have accepted. Watch this space to see if it will be 3rd time lucky! I was sent a personalis... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Pawfect House is the pawfect place to find unique personalized gifts for pet lovers (t-shirts, ornaments, mugs, decorative mats, garden flags, metal signs, canvas, etc.) and family members. We strive to bring you a variety of high-quality products and focus on providing excellent customer service to our amazing customers. If you ever have problems with your order, we'll do everything we can to make it right.


Contact info

4.1

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a Valentine’s gift for my 89…

I ordered a Valentine’s gift for my 89 year old Mother. She and I are very pleased. Service was extremely fast!

February 11, 2026
Unprompted review
pawfecthouse.com logo

Reply from pawfecthouse.com

Hi hp

We’re beyond happy to hear that you and your 89-year-old mother loved the Valentine’s gift! Knowing we could be a small part of such a special moment truly means the world to us.

And we’re so glad it arrived quickly, too 😊

Thank you again for your kind words and support — it really makes our day! 💛

Pawfect House

Rated 2 out of 5 stars

Customer Service needs improvement. No response to emails.

I really wanted to give more stars on this review, but their lack of response to emails and inquiries was quite frustrating. I emailed two different people and filled out a contact form about the quality of my memorial stone that I ordered. I got no responses at all. I’m unhappy with the stone in the way it was finished. I loved the preview, and I still like the stone, but the design is off center whereas part of the wording is running off the edge of the heart shape. It didn’t look nothing like this in the preview. There it was centered perfectly. This is a gift and I hate to give something as a gift that’s not perfect, especially with the pricing that I paid. I really wanted to give one star totally based on their lack of customer service, but I do like the stone. I mean really,
if you have someone email you with a complaint, wouldn’t you think that would be one of the first emails you would respond to?

I HAVE EMAILED FROM AN ALTERNATIVE EMAIL ADDRESS AS REQUESTED, AND STILL I HAVE NO REPLY. I AM CONSTANTLY CHECKING MY JUNK MAIL FOLDER AND KNOW THAT IT IS NOT GOING THERE. INSTEAD OF ASKING ME TO EMAIL AGAIN CAN YOU NOT JUST EMAIL ME AT THE EMAIL ADDRESS THAT YOU HAVE? THAT WAS GIVEN IN THE EXTRA INFORMATION THAT WAS REQUESTED WHEN I FIRST WROTE THIS REVIEW AS WELL AS MY ORDER NUMBER. I WILL GIVE IT HERE AGAIN TO HELP EXPEDITE THINGS. IT IS PHN4270802. I WOULD THINK THAT IS ENOUGH INFORMATION TO LOOK UP ALL THE OTHER INFORMATION THAT YOU MAY NEED.

February 3, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Deb R,

I’m truly sorry for your disappointment with our service — this is below our usual standard. We take every concern seriously, especially when it’s about product quality.

We’re committed to replying to every request within 24 hours, so it’s possible either your message went to our spam folder or our reply was filtered into yours. To make sure we can locate and review everything properly, could you please email us again from an alternative email address with the subject line: Urgent - TrustPilot - [Order number]?

Once we receive it, we’ll double-check the previous email thread and work with you to resolve this as quickly as possible.

Thank you for bringing this to our attention,

_Pawfect House_

Rated 5 out of 5 stars

The coffee mug I ordered looks exactly…

The coffee mug I ordered looks exactly like the pictures. It was also delivered quicker than initially stated. They did notify me it might be a little earlier. It also fit in my mailbox, so no sitting on the porch. Looks great!

February 4, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Tazinga

Thank you so much for your lovely feedback! 😊
We’re thrilled to hear the mug looked just like the photos and arrived earlier than expected — and fitting right in the mailbox is definitely a bonus! Enjoy it, and we hope to see you again soon 💛

Pawfect House

Rated 3 out of 5 stars

I put a ship to and bill to adress on…

I put a ship to and bill to adress on my order and you sent it to my bill to address, it's in good shape but now I have to resend it to the right address, thank god the ups store is open on sunday

February 7, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi chuck halifax,

l'm apologize for your unpleasant experience at Pawfect House. This is certainly not the service we wish to provide our customers.

I would love to look into this further for you and assist as best as I can. Unfortunately, I am unable to locate your order in our system with the details you have provided here. Could you please email us with the title Urgent - TrustPilot - [Order number]. Our agent will get back to you promptly.

Looking forward to hearing from you soon.

_Pawfect House_

Rated 5 out of 5 stars

The pillow I ordered looks just like…

The pillow I ordered looks just like the picture i sent. Bright and perfect size too.

February 5, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Tonya Burks,

We’re so happy to hear the pillow turned out just like your photo and that you love the color and size. Enjoy it, and thanks for choosing Pawfect House! 💛

Pawfect House

Rated 5 out of 5 stars

Cute, personalized cat t-shirt is a must for cat dads!

I ordered a t-shirt from the company that I absolutely love. It’s personalized with a depiction of me in the center, with my cats on either side of me. My name is underneath my depiction, and each cat’s name is also underneath their likeness. It’s very well made and comfortable, plus I get so many compliments from others who see my shirt. Absolutely love it!!

January 22, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Mark Fordham

That sounds amazing — thank you so much for sharing! 🥰
We’re thrilled to hear how much you love your personalized t-shirt and that it turned out just the way you imagined. Knowing it’s comfortable and getting you lots of compliments truly makes our day! 💛

Thanks again for choosing Pawfect House and for such a lovely review.

Pawfect House

Rated 5 out of 5 stars

Toiletries bag

So cute! Can’t wait to use it!

February 7, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Michele MacNeal

So glad you love it! 🥰
We can’t wait for you to use it too — hope it brings lots of smiles. Thanks for choosing Pawfect House! 💛

Pawfect House

Rated 5 out of 5 stars

Excellent quality.

The quality of the blanket was exceptional. Beautifully made. My wife just loves it.

February 6, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Terry Bock,

Thank you so much for your kind words! 😊
We’re thrilled to hear you’re happy with the quality and that your wife loves the blanket — that truly means a lot to us. 💛

Pawfect House

Rated 5 out of 5 stars

I ordered a phone case

I ordered a phone case. It was very nice, easy top install

February 7, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Rhonda OBannon

Thank you so much for your feedback! 😊
We’re happy to hear you liked the phone case and found it easy to install. Enjoy it, and thanks for choosing Pawfect House! 💛

Pawfect House

Rated 5 out of 5 stars

I absolutely love my blanket!

I absolutely love my blanket!! The pictures of my beloved Emmy are not blurred and they're beautiful. It is SO soft and cuddly. And the turn around time was really good. I am not a robot, I'm a very satisfied customer!
Thank you Pawfect House!

February 5, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Nancy Powell

Thank you so much! 🥰 We’re beyond happy to hear you love the blanket and that Emmy’s photos came out clear and beautiful. Knowing it’s soft, cuddly, and brought you comfort truly means everything to us. 💛
Thank you for being such a wonderful (and very real 😉) customer!

Pawfect House

Rated 5 out of 5 stars

Mug ordered for son

My first order did not arrive on time, but they immediately sent a second order and it was received in a timely manner! My son loves the mug I purchased from this company for him! Thank you!

February 4, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Linda

Thank you so much for sharing your experience! 😊
We’re really glad we could make things right and that the replacement arrived in time. Hearing that your son loves his mug truly makes our day! 💛
Thank you for your patience and for choosing Pawfect House.

Pawfect House

Rated 5 out of 5 stars

The blanket that I ordered was for a…

The blanket that I ordered was for a friend that just lost his fur baby. He was in tears and loved it soo much. It turned out beautifully

February 4, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Sherri G,

We’re truly honored that our blanket could bring comfort during such a difficult time. Knowing it meant so much to your friend and touched his heart really means everything to us.

Thank you for trusting us with such a meaningful gift. We’re sending warm thoughts to you and your friend 🐾

Pawfect House

Rated 5 out of 5 stars

Coffee mugs ordered with our pets

The mugs ordered with our pets are beautiful, shipping was fast and the website was easy to navigate. My only issue, and it's on me, is that our pets color is wrong, when we received our mugs, one with my wife's dog and the other with my cat, they are really nice but the color is wrong. So be certain you have the correct color selected, pinch and zoom to look closely at the colors offered. I will be ordering from pawfecthouse again, they are great!!

February 4, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Todd Sobol,

Thank you so much for sharing your detailed feedback! We’re thrilled to hear that you love the mugs, found the shipping fast, and had a smooth experience using our website.

We also really appreciate you pointing out the note about double-checking color selections — that’s helpful advice for other customers, and we’re glad you were happy with the final quality overall.

Thank you again for your support and kind words. We truly look forward to serving you again! 💛

Pawfect House

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate. Ordering process was a breeze. Arrive on quoted time. Beautiful mug!

February 5, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Shelly Norland

Thank you so much for your wonderful feedback! We’re glad to hear the website was easy to navigate, the ordering process was smooth, and your mug arrived right on time. So happy you love it! 💛

Pawfect House

Rated 5 out of 5 stars

Great product and great customer…

Great product and great customer service.

February 4, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Jeffrey

Thank you so much for your kind words! We truly appreciate your support and are so glad to hear you’re happy with both the product and our customer service. 💛

Pawfect House

Rated 5 out of 5 stars

Was easy to place order

Was easy to place order, made a mistake in spelling of one name, sent a corrected spelling received answer quickly and was fixed correctly.

February 4, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Jeffrey Hanson

Thank you for sharing your experience! We’re glad to hear that ordering was easy and that we were able to quickly correct the spelling for you. We truly appreciate your kind feedback and support!

Pawfect House

Rated 5 out of 5 stars

I'm so Happy and Glad took this…

I'm so Happy and Glad took this decision , is so beautiful my wife is In Love

February 5, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Felix Lopez

Thank you so much for your lovely message! We’re absolutely thrilled to hear that you’re happy with your decision and that your wife loves it — that truly means the world to us. 💛

Pawfect House

Rated 5 out of 5 stars

The dog memorial crystal was beautiful.

The dog memorial crystal was beautiful.

February 3, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Elaine Vitello

Thank you for your kind words. We’re so glad to hear that you found the dog memorial crystal beautiful — it truly means a lot to us. 💛

Pawfect House

Rated 5 out of 5 stars

Good job

I recieved a personel musical picture fridge magnet for my partner for valentines & its so lovely & was easy for even me to achieve instructions a,b,c,i did order 2 however they made a mistake & sent a duplicate of 1st one but after sending email they have agreed it was a mistake & have straight away sent my orher 1 on way cant fault product or customer service

February 2, 2026
Unprompted review
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Reply from pawfecthouse.com

Hi Mandey campling,

Thank you so much for sharing your experience! We’re really happy to hear that you loved the musical picture fridge magnet and found the process easy to follow. We also truly appreciate your understanding regarding the mix-up — we’re glad we could quickly make it right for you. Your kind words about both the product and our customer service mean a lot to us! 💛

Pawfect House

Rated 5 out of 5 stars

This is my 2nd Door mat I ordered

This is my 2nd Door mat I ordered, I am getting ready to order my 3rd! absolutely obsessed !

February 4, 2026
Unprompted review
pawfecthouse.com logo

Reply from pawfecthouse.com

Hi Kristi,

Thank you so much for your continued support! We’re absolutely thrilled to hear how much you love the door mats — your enthusiasm truly means the world to us. We can’t wait to help with your next order! 💛

Pawfect House

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