Reply from Pennylane
Merci pour votre retour, Bernard ! 🙌🏻
Nous restons à votre écoute pour toute question.
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Company details
- Accounting Software Company
- Alternative Financial Service
- Bookkeeping Service
- Business to Business Service
- Payroll Service
- Software Company
Written by the company
Pennylane est la plateforme tout-en-un de gestion financière et comptabilité des dirigeants d'entreprise et de leurs experts-comptables. Notre plateforme rassemble pour les entreprises tous les outils et toutes les intégrations nécessaires pour gérer l’ensemble de vos dépenses, votre facturation, votre trésorerie ainsi que votre comptabilité. Pour les experts-comptables, nous avons développé un outil de production comptable complet (de la saisie aux déclarations en passant par la révision et la gestion interne de votre cabinet) ainsi qu'un outil de gestion pour vos clients.
Contact info
4 rue Jules Lefebvre, 75009, Paris, France
- [email protected]
- pennylane.com
4.4
Excellent
654 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing food and such beautiful staff!!
Amazing food and such beautiful staff!!
January 31, 2026
Unprompted review
Reply from Pennylane
Hello Savannah,
Thanks for your feedback.
I think this feedback is intended for another Pennylane.
We are a management and accounting software, we don't serve food. ;-)
Have a nice day! ☀️
Poor customer service
I've been a customer since January 2025, and used the accounting platform to scan invoices. However, on 1 December when I wanted to scan invoices for November I was unable to access the platform. My email and password worked, but then I was asked to add my phone number for verification and was unable to do so due to an error message. Since then I've been trying to get access, but had to go through several lengthy steps, including uploading a new KBIS which cost me money to download. I'm treated like a new customer. I've uploaded the documents 2 days ago, but my issue has not yet been resolved, and if I don't upload my invoices soon I will face a 150 Euro fine. Furthermore, the company has been deducting money from my account for services they are not currently providing. I am very dissatisfied with the way I've been treated.
December 3, 2025
Unprompted review
Reply from Pennylane
Hello Elmarie,
We are sorry that our customer service has not met your expectations.
We had to carry out a certain number of checks as part of our internal procedures.
We understand that this may seem restrictive to you, but this is what ensures the security of our users' data.
You currently have an ongoing conversation with our technical team, and we have even offered you a video call appointment to discuss together.
We are doing everything possible to respond to your request, but this requires investigations that can take time.
We are sorry that this may be perceived as a lack of consideration for your issue - this is not the case.
The conversation with our technical support team remains open, of course, and we will continue to assist you until the situation is resolved.
We thank you for your understanding and the trust you place in us.
Very helpful support
Very helpful support. I had many questions and they were all answered. Thank you.
November 5, 2025
Unprompted review
Reply from Pennylane
Thank you very much for your warm review !
Very difficult to get customer support
Very difficult to get customer support. Twice they have changed the integration methods for e-commerce software, making our accounting and invoice generation a mess. So twice I have had to learn a new system (API mapping, etc.), while (still) waiting several days for help.
Edit - Elodie was fantastic at helping me find a solution. Would have been a bit helpful for some clearer documentation, but it is working now and that is good!
October 8, 2025
Unprompted review
Reply from Pennylane
Hello Matt,
We’re sorry to hear you’ve been having trouble with our API.
Your request was handled yesterday and forwarded to our technical team, who got back to you today.
You’re now in touch with Elodie, who’ll do her best to assist you if the issue turns out to be on our side.
To help us move faster, please keep the conversation within a single thread — this way, we can stay fully focused on resolving it for you.
Thanks so much for your patience and understanding !
Satisfaction de la prise en main de la…
Satisfaction de la prise en main de la hotline de Pennylane en cas de question ou de simple difficulté.
October 9, 2025
Unprompted review
Reply from Pennylane
Merci beaucoup pour votre retour Muriel ! Nous restons à votre écoute pour toutes questions ou suggestions. 😊
Horrible service and support
Horrible service and support. They changed the way you can access your account without letting the client choose. I can't access the service right now and the support team is 100% unhelpfull.
May 9, 2025
Unprompted review
Reply from Pennylane
Bonjour,
Nous vous remercions pour votre retour et comprenons votre frustration concernant l'accès à votre compte Pennylane.
Nous tenons à préciser que nos protocoles de sécurité sont en place pour protéger vos données et votre activité. Comme expliqué lors de nos précédents échanges, notre équipe support a pour mission de vous accompagner dans l'utilisation de nos services, tout en respectant rigoureusement nos standards de sécurité, qui ne peuvent être contournés.
Nous sommes heureux de constater que vous avez depuis réussi à activer l'authentification à deux facteurs et à accéder à votre compte, conformément à nos recommandations.
Notre équipe reste pleinement disponible pour vous accompagner dans l'utilisation de nos services et répondre à vos questions.
Cordialement,
L'équipe Pennylane
En tant que Head of Finance d'une start…
En tant que Head of Finance d'une start up, j'utilise Pennylane au quotidien pour la gestion de l'entreprise. La grosse force de l'outil et de pouvoir collaborer avec mon expert comptable et d'avoir une très bonne vision de la gestion
April 5, 2024
Unprompted review
Reply from Pennylane
Un grand merci pour votre avis Rémi ! ☀️
Nous sommes ravis de lire que Pennylane facilite la gestion quotidienne de votre entreprise et restons à votre disposition pour toutes questions.
The best accounting solution for France (especially for SaaS startups)
After spending hours on finding a software solution for accounting in France, Pennylane is like a breath of fresh air in hell.
All other tools have one problem or another, like inability to synchronize with some external tools (especially for SaaS business), horrible design, inability to bulk process transactions (which means you have to do thousands of small stupid operations manually), inability to do precise entries into your journal yourself, etc.
With Pennylane you can do all that and much more. It's especially suitable for a SaaS business where you have thousands of small transactions every month and where you need integration with Stripe or PayPal.
Their support is pretty amazing, right on time, happy to help in detail, they do onboarding video calls even before you become a customer, love the approach.
Also, they have an advanced section (available for pro accounts and for accountants) where you can make manual entries into your books, which is pretty amazing too.
All in all, I can highly recommend it. Do not use an accountant who doesn't use Pennylane because it'll cause you headaches. I've worked with many different tools across all Europe (UK, Germany, France) and I just wish there was Pennylane for every country. Well done people!
November 7, 2024
Unprompted review
Reply from Pennylane
Thanks a lot for your complete feedback Dmitry! 💚
We are very happy to read that Pennylane makes your daily working life easier and we wish to stay by your side for a very long time.
Your words encourage us to continue our work to develop Pennylane and give us some very interesting insights about your needs. This is gold!
Our support team is here for you when you need, we are always happy to help!
super customer support !
November 7, 2024
Unprompted review
Reply from Pennylane
Merci beaucoup Elise ! ☀️
Absolutely awful
Absolutely awful, the jacket arrived and was not like the website picture it was such bad quality. When I have requested a refund have told will have to pay shipping costs to China. This company advertise themselves as a ‘London based’ company. Am contacting trading standards
October 22, 2024
Unprompted review
Reply from Pennylane
Hello Louise,
We are sorry to read that you had a bad experience recently. There is probably a mistake on the company you want to rate though as we don't sell clothes and are not based in London or China.
Pennylane is a management and accounting software based in Paris. I hope you'll find a solution to your problem. All the best!
Aurélie support was very effective
Aurélie was very helpful and ensured that my issue was answered and resolved immediately.
March 26, 2024
Unprompted review
Reply from Pennylane
Thanks a lot for your nice rating William. I forwarded it to Aurélie!
Does the job well with some annoying bugs
Good product (We don't want to change yet)
Nice UI but quite a few bugs remaining, with little users can do to suggest corrections or improvements
February 28, 2024
Unprompted review
Reply from Pennylane
Thanks for your comments Frederic! Sorry to hear you experienced some technical issues. Our support is here for you when you do, don't hesitate to contact us and we'll find a solution together. Same thing when you want to suggest an improvement. Each insight from our users is precious and valued!
Reply from Pennylane
Merci beaucoup Franck ! :)
Célia m'a aider de resoudre un problème…
Célia m'a aider de resoudre un problème lié au Chrome
January 26, 2024
Unprompted review
Reply from Pennylane
Bonjour Mitchell,
Nous sommes ravis que notre équipe puisse vous apporter une assistance efficace.
Pennylane
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