Plants4Presents Reviews 18,211

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting that plants arrive in peak condition and are grown and treated with care. Consumers appreciate the great selection of plants and accompanying pots, finding them to be of good value. People also express satisfaction with the overall presentation, noting that the plants often exceed expectations. Consumers consistently report positive experiences with the delivery service, noting the ease of online ordering and the accuracy of tracking. Reviewers appreciate the promptness of delivery, with many mentioning next-day delivery options. In instances where issues arose, such as damaged pots or delayed deliveries, the company promptly addressed the problems with apologies and replacements, demonstrating excellent aftercare service.

Based on these reviews

Rated 5 out of 5 stars

Very helpful during a preliminary phone call, recommending the most fragrant of the available hyacinth colours. Online ordering was easy, delivery time slot was advised on my selected day. The rec... See more

Rated 5 out of 5 stars

Just made my third purchase this year - an olive tree. Always good value quality plants with great selection of accompanying pots. They arrive well packed and beautifully wrapped with a card and care... See more

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Rated 5 out of 5 stars

Excellent service. Delivery was very fast, my tree came safely packed in a big box with care instructions and winter feed. I chose a rescue citrus, it arrived very pruned but still with a few leaves... See more

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Rated 5 out of 5 stars

Plant4presents delivered an absolutely stunning Mothers Day gift, she absolutely adores it and can’t wait to take care of her new baby kumquat tree. It’s going in its rightful place next to all things... See more

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Rated 5 out of 5 stars

I have bought 2 beautiful poinsettia plants over the last 2 weeks. The first I tried Interflora but their stupid address finder wouldn't send to my friends address. So I found Plants4Presents who deli... See more

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Rated 5 out of 5 stars

To get the right color flowers on my Christmas cactus, Plants 4 Presents emailed me several times to keep me up to date on when they would have the right color in, without any prompting from me. Excel... See more

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Rated 5 out of 5 stars

Plants4Presents is absolutely worth looking at! The plant details were really helpful as I wasnt sure that I was purchasing the correct Lemon Tree for the UK etc Tracking was precise and detailed,... See more

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Rated 5 out of 5 stars

My husband ordered me an orange tree last year, unfortunately it was delivered to the wrong address at first, but was here an hour later. As a goodwill gesture , I was sent two pots of citrus feed... See more

Rated 5 out of 5 stars

Have ordered before and continue to do so as it's an absolute pleasure receiving gorgeous plants in peak condition. the plants even look happy!!! Packaged well and so easy to order online... next day... See more

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Rated 5 out of 5 stars

A birthday present for a close friend! Arrived promptly and in perfect condition, was carefully and thoughtfully packaged. A super healthy Camellia plant with lots of shiny leaves, pretty flower bud... See more

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Rated 5 out of 5 stars

I bought the trough of hyacinths as a gift to cheer up my sister and her husband who are going through a rough time. She said that it arrived in a sturdy box with plenty of wrapping around and under... See more

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Rated 5 out of 5 stars

Delivered a great looking Lime tree. Excellant for the price, large and healthy. Better than anticipated and fantastic value for money. Delivery was super fast and packing protected the plant. The li... See more

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Rated 5 out of 5 stars

My beautiful Frangipani plant arrived beautifully packaged and in good condition. One or two buds had fallen off but some were in full bloom and there are lots more buds to open. My conservatory sme... See more

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Rated 5 out of 5 stars

Excellence par extraordinaire! From website to speed and ease of ordering, everything works seamlessly. Customer Service is first rate and last but not least - the array, quality and choice of plan... See more

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Rated 5 out of 5 stars

First time I’ve ordered from you and I’m very impressed. I ordered hyacinths in a pot as a special gift. They arrived in excellent condition, together with a full sized card with our message, which wa... See more

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Rated 5 out of 5 stars

I adore shopping at Plants4Presents. They are by far the most superior online company for sending beautiful plants as presents . This Christmas I treated myself to a fabulous large cream poinsetti... See more

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Rated 5 out of 5 stars

We have gifted garden flowering plants to UK friends celebrating special occasions on two different occasion. Each time we were sent pictures by the recipients of beautiful plants in the pots we had s... See more

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Rated 5 out of 5 stars

Great first experience of ordering from plants4 presents . Easy to order, arrived on time. Bought as a birthday gift for my daughter, she loves the herb planter and is looking forward to using the... See more

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Rated 5 out of 5 stars

Sent as a present from New Zealand from your website. Arrived in an amazing packaging and the enclosed plant was a wonderfully healthy specimen . I called you on your telephone to enquire about feed a... See more

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Rated 1 out of 5 stars

It's not your fault but the plant I ordered to be delivered to a friend for Xmas on 17th Dec was only delivered last night,23rd Dec at 7.30p.m.!! Royal Mail failed to meet it's delivery date...trac... See more

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Rated 2 out of 5 stars

I ordered a planted trough for a birthday present stipulating yellow flowers and cheerful spring colours. When my daughter- in- law sent me photos I was very disappointed. No yellow and only primula... See more

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Rated 1 out of 5 stars

I dont recommend this company I ordered a lime tree from them costing around £44 it arrived Ok and looked fine but dispite following all the instructions after a couple of months it started dropping i... See more

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Rated 2 out of 5 stars

I have already directly contacted Plants4Presents expressing my disappointment in the Calamondin tree I bought as a Christmas present. It arrived without the expected fruits attached, they were lying... See more

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Rated 1 out of 5 stars

The parcel on receipt has been severely damaged. The pot was smashed and the plant battered. This was a birthday present to my mother and in stead of bringing her joy she called me in tears. My brot... See more

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Rated 4 out of 5 stars

For service, it’s definitely five stars. My extra large poinsettia was so impressive but was delivered days late by DPD as I live in Guernsey. As a result, the plant isn’t going to last, however muc... See more

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Rated 1 out of 5 stars

ordered a lemon tree as a present to be delivered by DPD. halfway through delivery "window" had an email saying it was delayed. tracking vanished completely and finally got it 4 hours later, BUT N... See more

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Rated 5 out of 5 stars

I sent a Christmas plant arrangement to friends to arrive in Christmas week. Unfortunately it arrived with plants tipped out and loose soil in the box. Fortunately our friends contacted the company... See more

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Rated 5 out of 5 stars

Purchased a beautiful lemon tree for my young grandson, he absolutely loves it! It already has about 7 small lemons forming, really lovely plant. It arrived well packaged with a lovely container inc... See more

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Rated 5 out of 5 stars

Great little lemon tree, really well wrapped. Arrived next day as promised with a lovely gift note that looked hand written and very personal. Exceptional service and quality product. Highly recommend... See more

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Rated 5 out of 5 stars

Everything looks great on the website but the feedback I get from the receivers is always that the plants and their presentation is even better than that! Great quality and always very healthy. The de... See more

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Rated 5 out of 5 stars

I ordered a planter with lovely colourful plants in - to be sent to Scotland for my Auntie's 70th and she was so pleased with them. What I didn't know, was how much snow they had at the time of del... See more

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Rated 5 out of 5 stars

I'd made a mistake in writing the postcode, and through Hannah's quick intervention, the delivery driver was able to deliver the plant on the appointed day! He must have gone out of his way too!... See more

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Rated 5 out of 5 stars

Such a pleasant experience and communication was great considering I'm in South Africa. Thank you Michelle for attending on my queries. My family loved the plants especially the little citrus tree an... See more

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Rated 5 out of 5 stars

I've used Plants4Presents several times now, and have always received great service. My plant arrived on the date planned with no issues, carefully wrapped, and as described.

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Rated 5 out of 5 stars

Good experience and would order again. We bought a pair of chilli pepper plants for a friend's birthday. We haven't seen them but they told us they are fruiting regularly and cooking with them. They w... See more

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Rated 5 out of 5 stars

They have sent great plants, then when the delivery company got it wrong, sent us another plant. Also they pursued our complaint when the deliverers drove across our lawn. Can't recommend them highly... See more

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Rated 5 out of 5 stars

We ordered two plants which arrived in excellent condition and in only 3 days from ordering. After a good soaking they were planted outside and have taken root quickly, with lots of new buds within 2... See more

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Rated 5 out of 5 stars

The plant was delivered on time as a gift - my mum really loved it! The plant was bigger than expected with new flower buds ready to bloom. Thank you for offering and sending out a new tray so quick... See more

Company replied


Company details

  1. Plant Nursery
  2. Flower Delivery
  3. Flower Market
  4. Garden Center
  5. Gift Shop

About Plants4Presents

Written by the company

We deliver beautiful plants as gifts across the UK.

From lemon trees to flowering houseplants, to herb planters and climbers for the garden we've over 100 plants in season to choose from at our Sussex nursery.

We pride ourselves on the quality of our plants and service. Unlike other companies our plants are always wrapped and boxed fresh at our own nursery to ensure they arrive in tip top condition on the day you choose.

Whether it's for a big birthday, a wedding anniversary or just to send a little cheer, we'll take care of everything for you from the handwritten greeting card to the real time delivery updates. We deliver 7 days a week and you can choose your delivery date on the order form with free delivery* on all orders over £50.

Consistently rated excellent on Trustpilot, why not try our service for yourself?


Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very friendly and really good plants

I have now ordered 4 times from Plant4Presents and every time the plants have been of the best quality. I am a professional gardener and I am confident that when I order - the plant described will arrive.

February 10, 2026
Rated 5 out of 5 stars

Excellent quality of plant and first…

Excellent quality of plant and first class customer service. Good choice of plants. Plants arrived in good condition protected by well, but not over packed in reecyalabe packaging.
My 'go to ' business for citrus plants.

January 27, 2026
Rated 5 out of 5 stars

Plants4Presents4eva!

I’ve used Plants4Presents for many years, from New York and Switzerland, and it’s always great service and great plants. No payment or delivery issues despite using international cards. Highly recommended.

February 10, 2026
Rated 5 out of 5 stars

"Stunning" said the happy recipient!

Very helpful during a preliminary phone call, recommending the most fragrant of the available hyacinth colours.
Online ordering was easy, delivery time slot was advised on my selected day.
The recipient posted photos online and added "These are the most stunning bowl of hyacinths I've ever had.... colour... form...scent... exquisite. An absolutely gorgeous loving gift that is going to give me enormous pleasure. Thank you all so much! "

Highly recommended!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, really easy to order and navigate suppler website. Arrived on time and handled with care - would definitely order again - great service!

January 26, 2026
Rated 5 out of 5 stars

Customer service above and beyond, thank you

My husband ordered me an orange tree last year, unfortunately it was delivered to the wrong address at first, but was here an hour later. As a goodwill gesture , I was sent two pots of citrus feed…even though it was the courier’s error.
Since then , I have contacted Plants4presents for advice on caring for my tree when I ran into problems. On all occasions I have been dealt with very well, not only have all of my questions been answered , I’ve been given extra advice too .
I am really grateful for all the help I’ve been given and I’ve never felt like I’m a burden , the lady knows everything there is to know about plants and loves talking about them.
I highly recommend them , not only for the beautiful plants , but for the aftercare which really shows they care.
Thank you.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and good quality plants

Excellent service, polite and helpful.
Tea plant delivered on time for an anniversary present.
Would use this company again!! Thank you Plants4Presents.

February 6, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Birthday Plant

What a lovely idea. Well packaged and delivered promptly - a lovely little banana plant in a nice yellow pot - he loved it!

January 31, 2026
Unprompted review
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Excellent service and the plant arrived…

Excellent service and the plant arrived all wrapped and protected in a strong box.
The quality of the plant is top rate - green, healthy and growing well. This is a perfect gift for a special occasion.

January 29, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great service

Great service. Thank you

February 5, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great service from Plants4Presents

I've used Plants4Presents several times now, and have always received great service. My plant arrived on the date planned with no issues, carefully wrapped, and as described.

January 22, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Makes a great present

Great website , very easy to choose which plant I was wishing to send . Good pictures & the plant that was delivered looked exactly like the picture & as healthy as the picture .
Ordering easy & straight forward .

February 4, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service. Great product. Delivery right on time.

February 4, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Easy to order.

Easy to navigate the website. The plant arrived on the correct day. The recipient tells me the plant is beautiful.

February 2, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Plant was of good quality although it…

Plant was of good quality although it was a rescue plant. Delivery was prompt and I was kept updated throughout

February 2, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

First time ordering with…

First time ordering with Plants4Presents and the whole process was so simple and quick. Will definitely use again!

February 2, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

This was a present which was delivered…

This was a present which was delivered on time and the recipient was very happy with it. Thanks ☺️

January 19, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

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