Rategenius Reviews 4,047

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and hone... See more

Rated 5 out of 5 stars

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big c... See more

Rated 5 out of 5 stars

Paul got me set up with my refinance and was very quick and did not hesitate to answer any question I had! Amazing experience with them and 100% recommended! Fast, Easy, and overall Friendly!

Rated 2 out of 5 stars

The online application process was simple and straightforward, and I was contacted quickly to review my information. I was told to expect a call from a loan application specialist, and Jordan M. rea... See more

We perform checks on reviews

Company details

  1. Money & Insurance

Written by the company

Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best out there

One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and honest.
Thank you so much.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

They got it done

had a great experience with RateGenius from start to finish. The process was straightforward, communication was clear, and I never felt rushed or confused about what was happening. Every question I had was answered quickly, and they took the time to explain things in plain English instead of finance jargon.

They found me a much better rate, lowered my payment, and handled the paperwork efficiently, which made the whole refinance far less stressful than I expected. I really appreciated how transparent they were—no pressure, no surprises, just solid help and follow-through.

If you’re looking to refinance and want a company that’s organized, responsive, and easy to work with, I’d definitely recommend RateGenius.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless experience!

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big chunk to be able to use towards something else. I highly recommend using Rategenius!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Complicated, yet simple

Huge thanks to Tyler for helping me refinance my vehicle. His professionalism, attention to detail, and clear communication made a complicated process feel simple. He truly went above and beyond, and I’m very thankful for his support. Highly recommend working with him.

February 5, 2026
Unprompted review
Rated 2 out of 5 stars

Misleading loan terms and upsells

The online application process was simple and straightforward, and I was contacted quickly to review my information. I was told to expect a call from a loan application specialist, and Jordan M. reached out soon after. We went over my goals and the loan terms I was looking for, and everything seemed aligned at first.

A few hours later, Jordan called back with an offer that was nowhere near what we had discussed. Not only was the rate higher than expected, but he also tried to bundle in GAP and vehicle protection products directly into the loan. At that point, it was clear this company wasn’t the right fit for me, and I decided to take my business elsewhere.

January 28, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look