Resparked Reviews 339

I have sent quite a few messages asking different questions and you can tell that the responses are personal and not mass produced. I have received replies very quickly too - some within minutes.... See more

Resparked replaced my grandson's engraver with no questions asked other than what was wrong with it. Honestly, I think my grandson loved it so much he loved it to death and could not wait to get anoth... See more

Amazing customer service, pen stopped working after 1mth, I sent video of it not working the promptness and clear instructions of all replies had me stunned!!! They also offered me a gree upgrade whi... See more

My husband saw this engraver advertisement online and immediately thought it would be perfect for our artistic daughter. Even though we had to get a replacement unit since the first one wouldn’t take... See more

Great customer service through the whole process. From ordering, how to's and help getting started, and even through every step of shipping and handling. They not only have such an amazing product tha... See more

My shipment did not arrive although the last mile delivery company said they did. I contacted contact support of the supplier to request a solution. They asked me to check a few things th... See more

After my first gorgeous project on glass - using the videos and tips provided, I tried a second project on plastic and was frustrated. I reached out for help and go a quick, thorough answer to my... See more

I ordered two pens, one of which did not work. Customer service asked me to send a video showing the problem. I wasn't able to send a video until a couple of weeks later and was convinced they weren't... See more

Unfortunately after ordering their product my financial situation drastically changed. I reached out to them and they responded much quicker than their email response eluded to. Which reduced my stres... See more

I ordered my husband a pen for Christmas and the initial one sent did not work. I reached out immediately and to my surprise, especially during a holiday weekend, I received a response within hours. T... See more

I ordered a customizer prior to Christmas which somehow got marked as lost mail by USPS. I contacted support who worked with me to file a lost package claim. The support rep continued to follow up wit... See more

I haven't even received my product yet, but I came here to say what wonderful customer service I received from Resparked. I mistakingly entered the wrong address when I ordered my item, and didn't rea... See more

I experienced the best service I have encountered in years! My order was mis-delivered, which was no fault of Resparked at all. I ordered 3 tools and 1 box of the attachments. I got 2 of the units... See more

Most impressive was the responsiveness of the we’re team. I reported my concern and because it was after 5pm CST, I did not expect to hear back until the next day or later. To my surprise, a response... See more

Amazing product! This engraving kit is perfect for anyone wanting to explore their creative side, need to decompress or relax. Aside from this product, resparked customer service is OUTSTANDING! A spe... See more

In reaching out to Resparked, I was stressed that it would be difficult as so often it is when working with companies you haven’t heard of before. Rather than making it difficult, they helped give dir... See more

I was worried about the estimated date and contacted customer service. They could not have Ben more helpful and good humoured. My package arrived yesterday. The team still followed up to make sure I... See more

Now that I think about it every past anniversary we just booked dinner. This year I grabbed the glass mosaic lamp kit. On the balcony we sorted tiny tiles, dusk fading, sharing stories while glue set.... See more

When I had some issues with my resparked, customer service team was fantastic, very helpful, courteous they made it aok. Resparked has taken my Dremel projects too a whole new level, details I could n... See more

The customer service team was kind and understanding. After looking at the video that I sent, they responded immediately. Resparked sent me a new set, I was able to finish the Christmas plates for f... See more

I didn't expect the company to get in touch after I received this gift for my husband but they did and were so supportive I felt like I was a valued and special customer. Nothing was too much troubl... See more

Was so pleased with customer service. Had given as gift to my wife for Christmas and se loved the engraving tool very much until it stopped working. Explained issues thru email to customer service sup... See more

My engraver broke down about a month before warranty was up. I reached out for help with the company, not expecting much I was shocked how fast they responded to my online form and came to a solution.... See more

First engraver I got ended up having a faulty motor just by bad luck, but the customer service was next level- super fast to respond and very helpful and understanding. They sent me an upgraded pack... See more

Great product and even better customer service. I had received my engraving tool as a Christmas gift. I am a full-time artist in this tool elevated my artwork. When I received my warranty replacemen... See more

The contact was easy. Will at Reparked gave clear instructions, and even followed up with me when I evidently missed a communication. I have never had a company to do that regarding a return. I pur... See more

Your advertising makes it seem you are getting the 20 bits AND the customizer for $82.00! Imagine my surprise when I opened my package and found only the bits. YOU NEED BETTER ADVERTISING!! Luckily I... See more

From our first contact we were made to feel welcome. The service we received was first class, and although our purchase was eleven months ago and we did not have any delivery paperwork, we were taken... See more

Firstly, the product is amazing! The company is vigilant keeping customers up to date on delivery. Customer Service is extremely responsive to any questions. In these times of untrust, Resparked .... See more

Prompt response. Very knowledgeable and helpful. Their product I inquired about did not work for my specific needs, but they went above and beyond to suggest other products (not even their own as they... See more

Thank you so much. Your company responded to my note when my order didn't arrive as expected with punctuality and great concern. After requesting that I check for possible reasons why I didn't recei... See more

I ordered a pen from this company one month ago and they didn’t delivered anything! I mailed the company and they told me the shipping partner destroyed it. Instead of sending me a new one or giving m... See more

Honestly, when I first reached out I had very low expectations. I had never heard of your company and was gifted an engraving pen from a friend who said he saw an ad online. I almost didn't reach out... See more

I ordered my very cool Resparked engraving gadgets to make a few special gifts for Christmas. I ordered them immediately after seeing the ad, in early November, -plenty of time… Long story... See more

From the time that I placed the order until I received the product, I was kept informed on the status of the order. My order was delivered via the USPS and the package was ripped and empty. Upon letti... See more

I mostly communicated with Blossom who was great. She was totally responsive and understood the situation I was in. If my package had gotten lost, I was confident she help see the whole thing thro... See more

We had a problem with our first order but Resparked happily gave us another kit with some extras as well! Incredible customer service and we are now enjoying creating lots of projects. Customer Serv... See more

A member of staff recognised the importance of this order to me and kept me informed of progress. I really appreciated the support she gave me in the form of regular updates and lovely little messages... See more

Resparked’s customer service is fantastic. They responded to emails very quickly and when I made a mistake on the shipping address that I caught to late to edit, they didn’t just say “it’s already shi... See more

Absolute scam- they are just buying in the exact same pen that’s available on Alibaba/AliExpress/Temu .etc then putting their own branding on the packaging. If you don’t believe me- buy one from... See more

Their items are absolutely great and if you have an issue with any of their items and send them an email about it, they immediately get back to you to fix the problem right away. They have fantastic c... See more