ROCK Insurance Group Reviews 19,269

Shout out to Londiwe who was an amazing help today. I booked travel insurance through a compare website late at night and lost my email & documents. Londiwe was very patient with me and helped me b... See more

This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more

Started at 8:30 am with Onthebeach live chat about my Holiday insurance. A simple question of , I have booked a holiday to Egypt and taken your Rock European insurance cover. Have I taken the correct... See more

As a customer, the overall experience to buy the cover was frictionless with intuitive tool tips to make the process seamless. Luckily we didn’t encounter a situation where we had to make a claim, so... See more

Sorting out our medical travel cover was so easy. I was putting off doing this because my experience is it takes too long to do, but the process with Rock was fast, simple and easy. I had no cause to... See more

Could be better, to be honest. I had to beg and plead with them to provide me with my insurance documents by email at least twice - I don't why they didn't send them out automatically upon the purc... See more

Travel insurance cover seems fair. I requested a hard copy of the pilicy and received a quick, polite email to say being actioned and when to expect it - received within estimated time, so great

First class customer service via telephone call with Dali. Really sound advice, very helpful. Thank you for help and assistance. Terry

Very easy to work with also Stone suggest this company to everyone I know no complaints. Great customer service good understanding.

Let's be clear on this, I am doing a review on the purchase of a product from Rock insurance. Which was easy enough online. Simple as that. Now I have no idea what they are like if you claim and hope... See more

The gentleman I spoke to on the telephone was very patient with me as I'm not very good trying to do things on my mobile phone

Bought travel insurance for a group of people for a short trip to Czech Republic all the cover I needed at a great price.

I haven’t had to use the insurance yet, but the price is one of the best available for the level of coverage offered.

Abdullah at Mercedes Heathrow gave me the best customer service, went above and beyond. I will be using this branch for all future appointments because of Abdullah.

It was safe secure transaction and I bought policy I think second or third time. Very reasonable price.

Dealt with mid term adjustment quickly and clearly - and was pleasantly surprised by the price!

Never had to use the insurance but the price was one of the best out there for the level of cover

Very simple to navigate the website and features/standards of cover. A great price, thank you!

I had to cancel my cruise booked for 5th July 2025 as my son was diagnosed with Leukemia and was unable to travel. I made Rock aware as soon as I could and have had multiple emails going back and fort... See more

I had a terrible experience with my Tesco Travel Insurance, managed by ROCK Insurance. My policy auto-renewed in July 2025 with Allianz Assistance, but they didn’t clearly notify me of a new £99 exces... See more

Due to go on holiday next Wednesday (today is Thursday). Last Thursday we wanted to report a change to my husband’s health record. Duly spoke to an agent who said he would pass it up to the underwri... See more

Have used Rock for Tvl insurance for the past few years. Two weeks ago I called to renew my annual cover and wanted to add the americas to this years cover. No changes to any health related issues apa... See more

Horrendous experience!! I had used them before and no issues. However, everything has changed now. I had to add a new medical condition to my existing travel insurance and was expecting to maybe have... See more

Totally misled and given wrong information by Rock Insurance. Avoidance tactics used when you question rationale. No complaints people to speak to either. Do not use this organisation!

I bought travel insurance for single trip abroad. I emailed them to get a receipt for my reference (for work purposes). Within 2weeks we exchanged like 10 emails... Of course, in the first email I men... See more

I feel utterly ripped off by Rock insurance. After paying for my boyfriends Insurance with them via the Jet2 app, i was told on a call with Jet2 he couldn't be insured so I asked for a refund, to... See more

I was contacted by rock insurance on the email still refusing to delete my data or remove my details. Further to my details from the booking I made for a holiday with jet2, and received insurance with... See more

Booked travel insurance through jet2. Unfortunately while on holiday I had a bladder infection and had to go to the doctors this turned into a kidney infection where I was in hospital. This was in Aug... See more

Disgusted at this company an the way they treat there clients Ruined our whole holiday. Also they have put the worst 3 party AXA to deal with our claim it’s absolutely appalling

well over another week AND STILL NOTHING 29TH JULY LAST REVIEW STILL NOTHING U N B E L I E V A B L E ABSOLUTELY ATROCIOUS ABSOLUTELY ATROCIOUS, AS PER MY LAST REVIEW......Another week gone b... See more

I was not able to make a claim, this was because while talking to a staff member on the phone, after around an hour of taking my information and asking questions the call went dead, fair enough issues... See more

I called on Monday to add a new medical condition to one of the travellers on my policy.After I received the new policy documents I was made aware the agent had added the condition to the WRONG trave... See more

Avoid ROCK insurance.Used confused .com and linked to Rock insurance. Took payment immediately but no documents received. Phoned customer services. Completely unhelpful to the point of being obstructi... See more

All the positive reviews mention how easy it was to take out insurance online or navigate their website. Have you all seen a company failing or struggling to collect money from you? That's the easy... See more

Great price but does not cover for delayed flight and insurance for alternative flight and travel arrangements.

Cheap travel insurance that covers everything. Easy to set up online. Everything sent to mobile.

never again. And, as I said before. If you don't provide insurance for the country, don't sell it. If you sold it, the fault is with you company.

Luckily didn’t have to use the policy. But was cheap & good benefits for a short trip to Sweden 🇸🇪 Lcpl Banham

Prices were competitive for our travel insurance - we had to declare some medical conditions and they covered them at a reasonable price.

Can't find email received of my travel insurance policy?

Took out insurance with insure for which was with rock insurance cudnt praise them enough my sons villa was broken into whilst in Portugal leading to loss of passport driving licence and numerous clot... See more

I had to use this companies insurance services recently Rock where absolutely fantastic acknowledging and accepting my claim within 24 hours

I recently had cause to have an operation to one of my right side carotid artery and have planned holiday in Turkey in mid August so was panicking about my travel insurance, upon speaking to Dali at R... See more

Good value for the price great customer service

ABSOLUTELY ATROCIOUS, AS PER MY LAST REVIEW......Another week gone by and still nothing, if I had not have given TRAVEL REPLUBLIC THEIR PARTNERS so much money I would cancel this holiday, I cannot bel... See more

Easy to use, very helpful customer service team

We booked a holiday with travel republic, we took all options to make life easy including insurance - this is where it starts to get troublesome and VERY VERY time consuming GETTING NOWHE... See more