Rollz Germany Reviews 390

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the ordering process, noting that it is generally easy. The quality of the products is generally well-regarded, with many consumers highlighting the effectiveness and overall satisfaction with their purchases. People also appreciate the fast shipping. However, some consumers have reported issues with their orders, such as missing items or delays in delivery. Some reviewers have expressed concerns about the products, particularly regarding the lack of clear information about the ingredients and the presence of added cannabinoids. A few consumers have also reported negative experiences with the products, such as harshness or unwanted effects.

Based on these reviews

Rated 4 out of 5 stars

Please put more effort in the paperwork of the packages. Hungarian customs took out my package because some billing stuff was missing. Now i wont get my 15grams 😭

Company replied

Rated 3 out of 5 stars

In general, I can only recommend this shop: the selection is good, the prices are fair (let's be real) and the quality is actually pretty high (pun intended). Only Minus for me: never never NEVER u... See more

Rated 3 out of 5 stars

Generally all good. A huge disappointment is the handling with 'discounts'. - if you spell the discount code wrong once, there is no second chance - and you lose 15%. a bad experience as a new cu... See more

Company replied

Rated 5 out of 5 stars

Very nice supplyer, i ordered for the third time now and waiting for my Montgomery Benz,California Love and Premium CHARAS and Till now the products made me happy :D keep up the good Work

Company replied

Rated 5 out of 5 stars

Order #8882729. I placed an order of the first taste bundle (5 x 3 gram packets) for 109 euros. Package was easily and quickly delivered in 5 business days. Products are very well sealed. So... See more

Company replied

Rated 5 out of 5 stars

Support was awesome. I had to void an order at the last second and their response was quick and effective; I got my money back with no problem and fast.

Company replied

Rated 5 out of 5 stars

I've made a second order. As the first time, everything went smooth. I've tried something new, was able to use my 20% discount, I've purchased three products, one is already tested and I'm once again... See more

Company replied

Rated 5 out of 5 stars

Great selection, fair prices, fast Delivery and really good quality. What more could you want?

Company replied

Rated 5 out of 5 stars

I wanted to try their Vape for lowering blood pressure naturally. I take medicine for 6 years due to high blood pressure, but I hate pharmaceutics so I was looking for al... See more

Company replied

Rated 4 out of 5 stars

am writing to follow up on my order, #8884665, which I placed on February 1st. I haven't received any notification regarding the preparation or shipment of my order, and it doesn't appear to hav... See more

Company replied

Rated 5 out of 5 stars

Everything was good -from the order to the delivery. The products are great (Montgomery Bernz and Cartel Cola).

Company replied

Rated 5 out of 5 stars

Top Products, a bit high prized bit absolutly worth it. Best Stuff on market!

Rated 5 out of 5 stars

Nice Products, Support and excellent Taste! Fast Shipping aswell. Absolutely recommended. Thumps Up from Austria!

Company replied

Rated 1 out of 5 stars

I am writing this because you keep sending me promotional emails and asking for a review, while completely ignoring my actual problem. • Massive Delay: My order is now 18 days past the promised d... See more

Company replied

Rated 5 out of 5 stars

0,2% THC but 29% THC-A, give that girl a fire and you’ve got about 25%THC 👌👌 smooth smoke and crazy smell, great product!

Company replied

Rated 5 out of 5 stars

Everything absolutely perfect. You are a great team selling a great product. Thank you very much

Company replied

Rated 1 out of 5 stars

I have ordered from Rollz several times and I have always been satisfied. However, with my last order I received a defective THC-A vape. Of course, I immediately contacted the customer service, but I... See more

Company replied

Rated 1 out of 5 stars

I received my package, but it only contained one of the three products. I contacted customer service but haven't received a response yet. Does anyone have a similar problem?

Company replied

Rated 5 out of 5 stars

Rollz, OK i waiting of my Packet but only for the idea get from me a 10 out a 10, and the rest I'm testing on 7.11. and I will make a video for you tube ok. I make a pack out

Company replied

Rated 1 out of 5 stars

i want to cancel an order and i cant find nothing how to cancel it. For me it’s not big deal but why just wasting time sending packet and get it back after 5-10 days riding with postbote😂

Company replied

Rated 3 out of 5 stars

I've got the order. 3 stars for quality. Too much fragrance and lack of taste and cbd for good overall experience. High feels mellow and short. It is thca hash, dunno about other of their products

Company replied

Rated 3 out of 5 stars

I was sceptical but i tried it out and ordered 3g White Russian. Shipping was fast and the weight was 3.15g. But the weed itself....it was nearly black. i think they stored it for way too long. this a... See more

Company replied

Rated 2 out of 5 stars

There was no clear indication that in fact this is about Biomass with 0,1 % CBD!

Company replied

Rated 2 out of 5 stars

Okay, first of all, I think the shop, the order and payment process is set up well. The shipping was fast too. I ordered on friday and it arrived on tuesday the following week in AT. Packaging an... See more

Company replied

Rated 5 out of 5 stars

Everything, from the payment, through communication till the delivery was easy-beasy.

Company replied

Rated 1 out of 5 stars

Chemie. Was wet when I got it.

Company replied


Company details

Written by the company

Dein Lieblings-Cannabis-Shop.


Contact info

3.7

Average

TrustScore 3.5 out of 5

390 reviews

5-star
4-star
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2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

BAD EXPERIENCE!

am writing to follow up on my order, #8884665, which I placed on February 1st.

I haven't received any notification regarding the preparation or shipment of my order, and it doesn't appear to have been processed yet. I tried contacting you, but I didn't receive any response! I'm starting to think I just gave you money for nothing. So far, this has been a terrible experience. If I don't receive any information, I will take further action.

UPDATE! 11/02/26: The order has arrived! The shipment was actually on time; the problem was likely that the website failed to update the tracking status. The product is good, and I apologize for the misunderstanding. Kudos to the team!

February 10, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Hi,
We’re sorry to hear about your experience, however according to our system your order was processed and handed over to GLS, and an email notification from GLS was sent to you on the same day the package was shipped.
If you did not see the email, please check your spam/junk folder. If you still cannot find it, please contact our support and we will resend all shipment details.
We always aim to process and ship orders as quickly as possible and we are here to help resolve any issue.
Team Rollz

Rated 3 out of 5 stars

Good shop, but...

In general, I can only recommend this shop: the selection is good, the prices are fair (let's be real) and the quality is actually pretty high (pun intended).

Only Minus for me: never never NEVER use UPS as a courier. My package came 7 days later without any explanation or apology. No service, no help, nothing. Absolutely not recommended!

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

I received a defective vape

I have ordered from Rollz several times and I have always been satisfied. However, with my last order I received a defective THC-A vape. Of course, I immediately contacted the customer service, but I still haven't received a reply after several days.

February 2, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Hi,
Thank you for your feedback and we are really sorry to hear about your experience.
In order for us to check this properly and help you as quickly as possible, we kindly ask you to send us the email used for the order or, ideally, the order number.
Once we have this information, we will immediately review the case and find the best possible solution for you.
Thank you for your patience and understanding.
Team Rollz

Rated 1 out of 5 stars

I received my package

I received my package, but it only contained one of the three products. I contacted customer service but haven't received a response yet. Does anyone have a similar problem?

February 2, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Hello,
thank you for your feedback.
We are sorry for the inconvenience and understand your frustration.
However, we would like to clarify that writing a negative review because our customer support did not respond within 24 hours does not fully reflect the situation.
In your specific case, we first had to manually verify the order in our system to confirm whether a packing error occurred. This process can take 1–2 business days. We have now identified the issue, confirmed an internal mistake, and the remaining items are being shipped to you today.
Thank you for your patience and understanding.
Team Rollz

Rated 5 out of 5 stars

So easy and top Produkts

So easy and top Produkts! I Love Rollz Germany ♥️

February 4, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Vielen Dank für Ihre 5-Sterne-Bewertung! ⭐⭐⭐⭐⭐
Wir freuen uns sehr über Ihr positives Feedback und Ihr Vertrauen in uns.
Schön, dass Sie zufrieden sind – genau dafür geben wir jeden Tag unser Bestes.
Ihr Team Rollz

Rated 3 out of 5 stars

Lacking in taste and consistency, too much fragrance

I've got the order. 3 stars for quality. Too much fragrance and lack of taste and cbd for good overall experience. High feels mellow and short. It is thca hash, dunno about other of their products

February 2, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Hello Oliver,
we’re sorry to read this and understand your frustration.
According to the carrier’s tracking, your order was successfully delivered on February 2nd to the selected ParcelShop in Sweden.
If there was any confusion or delay in notifications, we sincerely apologize. Please contact us directly at [email protected] and we’ll be happy to assist you further or provide full delivery confirmation.
We are a legitimate business and always work with tracked and insured shipments.
Best regards,
Team Rollz

Rated 2 out of 5 stars

Still waiting for it

February 1, 2026
Rollz Germany logo

Reply from Rollz Germany

Hello,
thank you for your review.
We would like to clarify that your order was placed only recently on 29.1. (Friday afternoon) and is currently already on its way to you since 1.2. (Sunday).
👉 The tracking number is available directly in your order details, where you can follow the shipment status in real time.
Delivery times may vary depending on the carrier, but at this moment the shipment is in transit, not missing.
If you have any questions regarding the delivery, please feel free to contact us directly via email with your order number — we’ll be happy to assist.
Team Rollz

Rated 5 out of 5 stars

Ideal für unterwegs

Ideal für unterwegs, super Qualität und schnelle Lieferung.

November 18, 2025
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Hallo Gloria,
vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr, dass Sie mit der Qualität und der schnellen Lieferung zufrieden sind – genau dafür stehen wir.
Liebe Grüße
Team Rollz

Rated 5 out of 5 stars

Die Blüten sind extrem aromatisch und…

Die Blüten sind extrem aromatisch und sauber verarbeitet. Empfehlenswert!

November 17, 2025
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Vielen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass Sie unsere Blüten als aromatisch und sauber verarbeitet wahrnehmen. Danke für Ihre Empfehlung!
Beste Grüße
Team Rollz

Rated 1 out of 5 stars

Very bad

I am writing this because you keep sending me promotional emails and asking for a review, while completely ignoring my actual problem.
• Massive Delay: My order is now 18 days past the promised delivery date.
• Zero Communication: It is impossible to contact the courier service, and you haven’t bothered to reply to the email I sent.
• Lack of Logic: You have time to send me daily marketing emails, but no time to provide customer support.
• Inconsistency: I see you have "supposedly" introduced PayPal now, yet it wasn't an option only 10 days ago when I needed it.
This is a total failure and shows incredibly poor organization. I am beyond disappointed.

January 15, 2026
Unprompted review
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Reply from Rollz Germany

Hallo, vielen Dank für Ihren Hinweis. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir möchten das Problem schnellstmöglich lösen. Bitte teilen Sie uns Ihre Bestellnummer mit, damit wir Ihren Fall prüfen und Ihnen weiterhelfen können.

Rated 5 out of 5 stars

5 STARS. EXCELLENT EXPERIENCE ORDER #8882729.

Order #8882729.
I placed an order of the first taste bundle (5 x 3 gram packets) for 109 euros.
Package was easily and quickly delivered in 5 business days.
Products are very well sealed.
So far only tried the White Russian, smell is great, buds dry, good color. I don’t smoke or vape so heated chopped buds in butter then baked into cookies.
Ate half of one as some skepticism to THC content but WOW so impressed, the effect was amazing, long lasting, initially overwhelming due to strength. I did not detect any chemicals. A quarter cookie would have sufficed!! I haven’t tried the other strains but have opened them all and the quality I do not doubt ( I recommend putting some paper towel in each bag to absorb any moisture and reseal the bags). Inexpensive compared to what’s available locally I will definitely reorder but judging by the small amount (around 1.5 grams) consumed this order will last a considerable time. My experience with ROLLZ is 10 out of 10, 5 stars. Ordering was easy, the discount code worked, delivery fast, quality of goods exceptional. I recommend.

January 21, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Danke für Ihr Feedback?

Rated 5 out of 5 stars

I've made a second order

I've made a second order. As the first time, everything went smooth. I've tried something new, was able to use my 20% discount, I've purchased three products, one is already tested and I'm once again nicely surprised.

January 19, 2026
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Reply from Rollz Germany

Danke für Ihr Feedback?

Rated 5 out of 5 stars

Support was awesome

Support was awesome. I had to void an order at the last second and their response was quick and effective; I got my money back with no problem and fast.

January 21, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

danke

Rated 4 out of 5 stars

Please put more effort in the paperwork…

Please put more effort in the paperwork of the packages. Hungarian customs took out my package because some billing stuff was missing. Now i wont get my 15grams 😭

January 14, 2026
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Vielen Dank für Ihr Feedback.

Rated 3 out of 5 stars

discount disappointment

Generally all good. A huge disappointment is the handling with 'discounts'.
- if you spell the discount code wrong once, there is no second chance - and you lose 15%. a bad experience as a new customer.
- 20% new year discount....similar experience

--> in the end, one of the reasons for the order decision is taken away before you even finish the transaction.

January 2, 2026
Rollz Germany logo

Reply from Rollz Germany

Hi, thanks for your feedback and sorry for the frustration.

We do have a standard discount code field at checkout, and you can enter/edit the code before completing the payment. If an incorrect code is used (or the checkout is completed without a valid code applied), the system unfortunately can’t apply the “first order” discount retroactively to a later order.

If you want, please message us with your order number and the code you tried — we’ll check what happened and see what we can do.

Rated 5 out of 5 stars

Absolut TOP in allem

Absolut TOP in allem. :-)

January 7, 2026
Rollz Germany logo

Reply from Rollz Germany

Vielen Dank für Ihre großartige Bewertung 😊
Schön zu hören, dass für Sie alles absolut TOP ist 👍✨
Wir freuen uns sehr über Ihr Feedback!
Team Rollz 💚

Rated 5 out of 5 stars

Brutal

I wanted to try their Vape for lowering blood pressure naturally. I take medicine for 6 years due to high blood pressure, but I hate pharmaceutics so I was looking for alternatives and because I experienced has lowering blood pressure, but I hate smoking cigarettes I was looking for a possibility to do it by vaping.

After I tried CBD oils and cookies from the Netherlands, which had absolutely no effect on me, I found Rollz by a Facebook AD and I was very skeptical, I thought, this must be a scam, but I ordered a vaping stick anyway.

When it arrived from the czech republic, I tried it immediately. Unfortunately it was hard to suck, barely anything came out of the stick and because I am a long time vaper used to easy puffs I sucked harder and inhaled maybe ten times.

It scratched my throat and made me cough, so I stopped.

Maybe 20 minutes later it hit me.

Oh boy, that was brutal.
I tried joints 2 times in my life and I always felt just sick, but this was beyond that.

I was not only extremely dizzy, but I had short blackouts and hallucinations, like little dreams. I was like drunk, blabbered and didn't know if I really said what I just said or I only thought of it. I forgot, what I said seconds before or I forgot why I started telling what I am actually saying.

Being a hypochondriac, it caused panic attacks and I had fear of death.

I called the ambulance and was taken to the hospital where they diagnosed extremely high blood pressure due to the panic attacks, otherwise everything was fine.

I was not a full hour in hospital, but I had no sense of time and it felt like I was there for hours.

It took 5-6 hours until I was able to think clearly even though I was still dizzy.

Only after sleeping through the night, waking up the next day was I my old self again.

I will never take this stuff again, because apparently hash is not for me, but if you are experienced and you like feeling yourself like sh*te, this is definitely for you.

As I said, I was very skeptical and I thought, this will never work, but it did.
And I received it simply by post, although in Austria they forbid e-cigarettes being ordered online and being delivered by post. It still arrived like it was chocolate.

Respect for finding the loophole!

December 30, 2025
Unprompted review
Rollz Germany logo

Reply from Rollz Germany

Thank you for sharing your experience and for the honest 5⭐ review 🙏
Everyone reacts differently and especially for first-time users the effect can be very intense 😮‍💨
We always recommend starting very slowly and being cautious, especially if someone has health conditions.
We’re glad everything turned out okay in the end 💚
Thank you for your trust and feedback! 🌿

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