Rullens Fietsen Reviews 2,056

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Was looking everywhere for the product and couldn't even get from main manufacturer, howver Rullens had it which certainly made my day . From ordering to the item arriving swiftly; great service

Rated 5 out of 5 stars

On time delivery 👌 love it when they have parts readily available at the right prices.

Rated 5 out of 5 stars

The website is clear and the product was in stock. Two days for delivery, it's very nice. Perfect...

We perform checks on reviews

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Outdoor Clothing and Equipment Shop
  5. Sports Memorabilia Store
  6. Used Bicycle Shop

About Rullens Fietsen

Written by the company

Rullens Fietsen – Service door Passie

Rullens Fietsen is dé specialist op het gebied van racefietsen, mountainbikes, elektrische fietsen en tweedehands fietsen. Gevestigd in Wouw, tussen Roosendaal en Bergen op Zoom, bieden wij een uitgebreide collectie fietsen en accessoires voor zowel recreatieve als sportieve fietsers.

Met een winkel met twee verdiepingen is Rullens Fietsen hét adres voor jouw fiets en fietsonderdelen. Onze winkel is ingedeeld in twee gespecialiseerde afdelingen:

  • Bovenverdieping:
    Racefietsen & mountainbikes
  • Begane grond:
    Stadsfietsen & elektrische fietsen & Speed Pedelecs

Beide afdelingen beschikken over een eigen werkplaats, waar onze ervaren monteurs vakkundig onderhoud en reparaties uitvoeren.


Onze merken

Bij Rullens Fietsen vind je een breed assortiment topmerken, waaronder:

Giant, Gazelle, Momentum, Koga, Wilier, Merida, Cortina, Superior, Scott, Stromer & Lovens.

Daarnaast bieden wij een ruime keuze aan fietsonderdelen, accessoires en fietskleding, zodat je altijd goed voorbereid op pad gaat.


Webshop & Levering in Nederland en België

Onze website functioneert als uitgebreide webshop, waar je gemakkelijk een nieuwe fiets of accessoire kunt bestellen. Wij leveren in Nederland en België, zodat je altijd kunt rekenen op een snelle en betrouwbare service.

Onze passie voor fietsen vertalen wij naar service en klantgericht advies. Bij ons staat de klant op één, en daarom luidt ons motto niet voor niets:

Service door Passie!

Bezoek onze winkel in Wouw of shop online bij Rullens Fietsen! 🚴‍♂️


Populaire pagina’s

🚲 Bekijk onze fietsen

⚙️ Bekijk fietsonderdelen

💼 Fiets leasen

📞 Contact opnemen


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Much to be desired

Estimated delivery dates displayed on website are misleading. You don't receive your package the next day if you order before 4. After my order I didn't hear anything for 3 days, I sent 2 emails without receiving a response. Only when I called did something happen. Finally, I got a call to check if I was home to receive delivery at 5pm, which to my surprise the package never arrived, instead the package has only been picked up from the supplier. Now the package is estimated to arrive between 09:00 and 13:00 on a Saturday to ruin my plans.

Their system breaks one purchase you make into 4/5 separate emails.

I actually wanted to a refund, but their refund link they sent to do the refund request doesn't work.

Oh, and they automatically put you on their mailing list when you order from their site. Which is against GDPR.

June 12, 2025
Unprompted review
Rullens Fietsen logo

Reply from Rullens Fietsen

Dear Kevvy,

Thank you for your order and for sharing your feedback. We fully understand your frustration and have since been in direct contact to resolve the situation.

For clarification: the estimated delivery times on our website apply to products that are in stock. In your case, some items were not immediately available, which caused the delay. This stock status was shown on the product page and should also have been clearly mentioned in your order confirmation. We hope to improve the delivery options with stock status soon.

Regarding the newsletter: during a recent system update, our subscription settings were unintentionally changed. We've now corrected this to ensure full compliance with GDPR. Thank you for pointing this out.

Lastly, we're reviewing and improving the emails you receive after placing an order to make our communication clearer and more helpful.

We appreciate your review and are using your feedback to further improve our service.

– Team Rullens Fietsen

Rated 1 out of 5 stars

Order took 3 weeks to be delivered with…

Order took 3 weeks to be delivered with no communication

May 29, 2024
Rullens Fietsen logo

Reply from Rullens Fietsen

Dear Siya,

We apologize for the late delivery and on top the poor communication. The supplier of the Vittoria tyres has increasing problems in their warehouse. At the moment they have a 2-3 weeks delivery time. For your tyres we had to switch to a secondary supplier where we can’t see the progress the delivery is making. We apologize again for not giving the first update about the delivery-issues. We wish you much cycling pleasure.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look