Brilliant instructors and service minded staff at the reception. But …. the lack of aircondition in the fitness room (“sal”) at Fisketorvet is becoming a big problem. When stepping into the room, wher... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Gym is nice but dumbbells are always misplaced and personnel does not put them back in a logic order, even when on the rack they are in a random order and some of them are totally missing (it’s als... See more
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Generally the facilities are okay. However, they could do a better job about maintaining equipment. Also, the ventilation in the bathrooms isn't working and so they often smell a bit. I do like the fa... See more
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Artur Amaro De Sousa at SATS Adelgade is the real deal. Personal Trainer, nutritionist, motivator, and just a good human. I started PT sessions with Artur 6 months ago with recutting foot pain, knee p... See more
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SATS Fields’ sauna policy is a joke. They claim it closes 15 minutes before the facility’s closing time, but in reality, it’s often shut down 30–40 minutes early. This frustrates many customers, yet s... See more
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Best hot yoga and hot hiit pilates Training wird Nicola Lee Engel She is in my POV SATSs Best instructor. Amazing Energy, guidance and humour. She has a Streichung Programme and is always 150% prepa... See more
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I have been attending HITT classes in SATS Valby with Ilya Podpolnyy. I have trained in Portugal and Scotland and I can confidently that he is one of the best fitness instructors I have trained w... See more
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It's no wonder it's the best chain in Denmark, perhaps even in the Nordics. High quality, professional service, best equipment. And of course, sauna😇 one of the reasons I signed up. I was only a b... See more
Company replied
I’ve just completed 25 PT sessions with Sheena Grae Andersen in SATS Fields, and I feel incredibly lucky—Sheena has been the best personal trainer I could have asked for! We started slowly, as I was a... See more
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I’ve been training at SATS in Lyngby for three years now, and I’m truly amazed at how far I’ve come. I started working out after spending several years focused on studying, and I never imagined I... See more
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I visited Copenhagen for a week in November while on vacation from Hawaii and needed a full service gym to workout at and decided to give SATS a try at their Vesterport location. The gym itself is wel... See more
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Started my subscription with them in September because they advertised a promotion that I can go to the gym in September for free. Now this October I got charged 1,5 month price because as they say be... See more
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I trained with Dessy at SATS Taastrup for a year, and it was a fantastic experience. My main goals were to get more confident using the gym and to learn the basics of strength training. Dessy wa... See more
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I had a terrible experience with SATS. Without any proper notification, they sent my account to a debt collector (Intrum), charging me an outrageous 1,400 DKK in fees. After thoroughly checking my... See more
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I trained with Desislava Plesa at SATS Taastrup for about a year, and it completely changed how I feel about the gym. She’s amazing at teaching proper technique and focusing on the right muscles, whic... See more
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I have been training with Thea for a little over 3 years now, and she never disappoints. Somehow she always manages to diversify her workouts while also keeping sure we get challenged more and more.... See more
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I absolutely love this chain, but mostly go to the Fisketorvet branch. Have been coming here on and off for 8 years when I've lived in Denmark (4 years) and then when visiting (often). The facilities,... See more
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I’ve been a member for 1 year now and I’m 100% satisfied. It’s a gym that offers a full 360° experience for its clients: - Nice food and clothing store - All types of classes - Wide variety... See more
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SATS Lyngby Today there was a notice outside the Women’s Changing Room stating there were men doing work.: In fact the whole area was a no go area. No toilets were available : no use of shower... See more
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Terrible experience. I am alergic to frangances and I have experienced several times that the whole center is filled with some sort of parfum. I have asked around, and other members have told me tha... See more
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My and my boyfriend had a session with Aziz Omar in SATS Lyngby. We were extremely happy with the experience. Aziz helped us improve the technique and showed the things we missed during our strength e... See more
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I have been a customer of SATS for almost 2 years and I’m so happy!! My favourite part are the classes they have because for me it gets lonely and mostly because I don’t know how to train on... See more
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Thank you very much SATS (both Katja and Andy from the customer services team) for allowing me to cancel my subscription during the freeze period as I'm moving and won't be near a SATS to be able to... See more
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I had a private subscription and changed to an yearly one, through my company, which pays 12 months upfront. I received an invoice for my private subscription, employees were not capable of explainin... See more
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Hannah's classes in SATS Nørrebro are challenging enough to improve time to time and the exercises are various so you can not be bored. All the beginners are very welcomed like everyone else.
Company replied
Be aware of the trap when ending the subscription! I was a happy member of SATS for three years and greally enjoyed the gym and their services during that time. However, when I lost the motivatio... See more
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Zumba classes with Magada is the best, si was never focused so much before as so am now. The environment is good the vibe is best, the great welcome from the receptionist is encouraging ❤️❤️❤️❤️❤️
Company replied
Hiit Circuit med Stefan Altonen is a power class. He’s an inspiring instructor he pushes and challenges his students. Im an instructor my self at Sats& thinks he’s doing a 👏 Thank you Stefan.
Company replied
Recently SATS have been demanding a photo for their records to supposedly keep the gym safe and secure. I wrote to them as this is highly sensitive PII and under GDPR rules need to give us an alternat... See more
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I trained with Toby at SATS Adelgade for three months, and it was a fantastic experience. As a beginner to the gym—and adjusting to a new culture—I initially felt awkward and unsure of what to do. But... See more
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When I started training with Artur Souza, I was suffering from a herniated disc in my lower back and persistent spinal pain that affected my daily life and mobility. I was careful and concerned abo... See more
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Gym is always very hot no AC for sure. Make the exercise very hard. The room stinks. Also, the instructor doesn’t speak English and I don’t feel welcome and included at all. I wish my experience in... See more
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I run into Julie at Sats ABC and out of a simple question I discovered I need to fix a lot with my subscription . She was very helpful fast and gave me the best advices with a big smile . I asked her... See more
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Don’t waste your money on this place. Go to other gyms. They are overbooked, overpriced and borderline rude. The sauna almost never works and the utilities are super dirty.
Company replied
I am absolutely livid! I’ve repeatedly reached out through emails, chats, and in-person visits to address ongoing issues that have NEVER been resolved. After all my attempts, I’m now being told... See more
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*update* they are responding with no response as mentioned below here - its a complete lie! NEVER SIGN UP!!! They only write - that the price is communicated and if you don't agree t... See more
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Enjoy every fitness hour! This is the best place we have ever tried - the atmosphere is welcoming, relaxed and friendly and our trainer is outstanding 💪
Company replied
Ahmad is an experienced and professional personal trainer that has helped me tremendously in achieving my fitness goals. He is knowledgeable and significantly improved my workout routine. I am extreme... See more
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Company details
Written by the company
Vores vigtigste mission er at gøre din hverdag sundere og gladere gennem fysisk aktivitet. Vi byder alle velkomne, uanset hvem du er, og hvor meget du har trænet. Vores centre har kompetente og inspirerende personale, dedikerede holdinstruktører, uddannede personlige trænere, personale i hele åbningstiden og et bredt udvalg af udstyr. Med mere end 250 fitnesscentre i Danmark, Norge, Sverige og Finland glæder vi os til at motivere til træningsglæde hver eneste gang, og vi har et ambitiøst mål om at bidrage til folkesundheden gennem fysisk aktivitet. Vi værdsætter derfor al feedback, så vi kan blive endnu bedre - og på den måde motivere endnu flere 💙
Contact info
Copenhagen, Denmark
- sats.dk
3.5
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Lack of transparency and service…
Lack of transparency and service mindset
I have been a member of SATS Hørsholm for quite some time and have experienced repeated increases in the monthly membership fee in one year. In itself, this can be accepted provided that service quality and transparency increase accordingly.
What caused my dissatisfaction was required to charge 149 DKK for a body fedt analysis. In practice, this simply involves the member stepping onto a machine, without any personal guidance, additional service, or consumption of materials.
There was no clear information provided in advance about this extra charge, and I had previously used the machine without being informed that a fee applied. This creates a sense of ambiguity and a lack of fairness toward loyal members.
For me, this is not about the amount itself, but about the principle. When fixed facilities in a gym with an already high monthly fee suddenly require additional payment without added value or explanation, the relationship begins to feel more like “payment over service.”
It is this lack of transparency and human-centered service that makes me unlikely to renew my membership.
January 16, 2026
Unprompted review
Reply from SATS Danmark
Hi Chen
Thank you for taking the time to share your feedback.
We’re glad to hear you think the gym is nice overall, but we’re sorry that the pricing for the body fat machine wasn’t clear and felt unreasonable to you. We aim to be as transparent as possible about all charges, and we regret that this wasn’t your experience in this case.
If you want to further explain please contact us trough our contact form: https://www.sats.dk/kundeservice/kontaktformular
Kind regards
Stine / SATS
Most unreliable Sportclub - dont sign up (!)
*update* they are responding with no response as mentioned below here - its a complete lie! NEVER SIGN UP!!!
They only write - that the price is communicated and if you don't agree than cancel your membership - good bye
POOREST CUSTOMER SERVICE EVER!!!!!!
Most unreliable Sportclub - it's dirty never cleaned properly and THEY RAISE MEMBERSHIP with an absurt amount which is even ILLEGALLY - every year out of proportion percentage. DONT SIGN UP!!!
And the customer service is worse - they don't take anyone or anything serious - it's only due to their strong position in the market they can do this...... Be aware before signing anything(!)!()!()!()!()!)
And than this response of them below;
I have contacted the company for 6(!) years and the only solution they give is either your accept or we terminate your membership
Don’t believe any word of what they say! It’s a trap!!!
No response ever - bút text messages if you don’t pay within 48h you will get a fine….
And creasing membership with more than 20% each year - more than 300% increase in 5,5 year is NOT a reasonable or legally approved increase/ adjustment - it’s out of proportion and terrible! Especially in regards to the service level, dirtiness and unsafe situations in the sauna (benches literally broke down (mind you my weight is 51kg) and their response; oh we will have a look have a good day?!?!)
January 6, 2026
Unprompted review
Reply from SATS Danmark
Hi Eveline,
Thank you for taking the time to share your feedback. We are genuinely sad to hear about your experience and that it has not met your expectations.
Cleanliness, customer service, and transparent communication are matters we take seriously.
We would like to clarify that our price adjustments are made in accordance with applicable legislation and in line with our terms and conditions. We strive to be transparent in all matters relating to memberships and pricing.
You are, of course, more than welcome to contact us directly, and we will be happy to help you and take a closer look at your specific price adjustment and membership details.
https://www.sats.dk/kundeservice/kontaktformular
Kind regards 💙
Stine / SATS
When I started training with Artur…
When I started training with Artur Souza, I was suffering from a herniated disc in my lower back and persistent spinal pain that affected my daily life and mobility. I was careful and concerned about training, but from the first sessions Artur showed a high level of knowledge and responsibility.
He designed a program specifically adapted to my condition, focusing on safe movements, core stability, posture, and gradual strength building. He closely monitored every exercise and made sure I never pushed beyond what was appropriate for my recovery.
Over time, my pain reduced significantly, my movement improved, and I regained confidence in my body. I am genuinely grateful to Artur for his professionalism, patience, and support. Thanks to his guidance, I feel much better today and can train safely again. I highly recommend him.
September 17, 2025
Unprompted review
Reply from SATS Danmark
Hi Clauds
Thank you so much for sharing your experience and for taking the time to write such a thoughtful review.
We’re truly happy to hear how positively your training journey with Artur has impacted your recovery and overall well-being.
It’s especially rewarding to hear that you felt safe, supported, and confident throughout the process, and that your pain has reduced while your mobility and confidence have improved. We’ll be sure to pass your kind words on to Artur. Feedback like this means a lot.
Thank you for trusting us with your training, and we wish you continued progress and many great workouts ahead 💙
Best regard
Katja / SATS
Artur Amaro De Sousa at SATS Adelgade…
Artur Amaro De Sousa at SATS Adelgade is the real deal. Personal Trainer, nutritionist, motivator, and just a good human. I started PT sessions with Artur 6 months ago with recutting foot pain, knee pain, back pain and shorter pain. Today, these ailments are virtually gone. I’ve lost fat and built muscle mass, and now seeing a noticeable physical difference. But most importantly, I’m stronger and healthier thanks to this guy and the continued progress is motivating. The gym and overall experience with staff at SATS Adelgade is also great. Can’t wait to see the results Artur and I achieve together over the next 6 months!
December 23, 2025
Unprompted review
Reply from SATS Danmark
Hi Morgan
Thank you so much for sharing your fantastic experience!🤩
We’re happy to hear about the incredible progress you’ve made with Artur at SATS Adelgade. I'm happy to hear that his expertise and motivation have helped you achieve noticeable results.💪
We’re proud to have dedicated trainers like Artur on our team, and we’ll make sure your kind words reach him. It’s also great to hear that you enjoy the overall atmosphere and support from our staff, they are true superstars.😄
We look forward to seeing your continued success, and thank you for choosing us as your fitness partner.💙
Best regards,
Stine/SATS
Emiliano is a true professional
Emiliano is a true professional. Always on time. Knowledgeable. Experienced. Easy to deal with.
December 22, 2025
Unprompted review
Reply from SATS Danmark
Hi Leah,
Thank you so much for your wonderful feedback!
We’re happy to hear that Emiliano made such a positive impression. Being punctual, knowledgeable, and easy to work with are qualities we value highly, and it’s great to know they made your experience smooth and enjoyable.🤩
Thank you for choosing us as your training partner.💙
Kind regards
Stine / SATS
I run into Julie at Sats ABC and out of…
I run into Julie at Sats ABC and out of a simple question I discovered I need to fix a lot with my subscription . She was very helpful fast and gave me the best advices with a big smile . I asked her how are you so good She told me Sats chose and train well .
December 8, 2025
Unprompted review
Reply from SATS Danmark
Hi Ahmed
Thank you so much for your wonderful review!😃
We’re happy to hear that Julie was able to assist you quickly, provide great advice, and make the experience enjoyable with her positive attitude. She truly is a superstar!🤩
We’re proud of our team and the training we provide, and it’s fantastic to see that it made a difference for you.
Thank you for choosing us as your training partner.💙
Best regards,
The SATS Team
I absolutely love this chain
I absolutely love this chain, but mostly go to the Fisketorvet branch. Have been coming here on and off for 8 years when I've lived in Denmark (4 years) and then when visiting (often). The facilities, classes and instructors are brilliant, and I love the app as it rewards you for attending session. I have a special shout-out to Matthias who I think is the manager (have seen him in Fisketorvet for many years now). He once sat with me after I had a panic attack to make sure I was okay, and checked in with me at reception after I hurt my back (playing badminton - not in the gym). He is a really exceptional member of staff, although everyone else there seems brilliant too. Thanks for having me all these years!
November 14, 2025
Unprompted review
Reply from SATS Danmark
Hi Samuel
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you’ve enjoyed training with us for so many years and appreciate the facilities, classes, and app.
A special thank you for highlighting Matthias. We’ll make sure he receives your kind words. It’s great to know that his care and support made a positive difference for you. We’re proud to have such dedicated team members who go the extra mile for our members. 💪
Thank you for being part of SATS all these years. We look forward to welcoming you again whenever you’re in Denmark! 💙
Kind regards
Katja / SATS
Great gym with great service from Justin!
I visited Copenhagen for a week in November while on vacation from Hawaii and needed a full service gym to workout at and decided to give SATS a try at their Vesterport location. The gym itself is well equipped with squat racks, a variety of well maintained machines, free weights, classes, cardio machines, a free-workout area and more! I was greeted at the door by Justin, who gave the most amazing service I’ve ever received at a gym while traveling abroad, explaining the local customs, giving me a tour of the facility and really helping me feel welcomed and at home. Five star service from him and the rest of the crew at SATS Vesterport!
November 10, 2025
Unprompted review
Reply from SATS Danmark
Hi Dwayne
Thank you so much for sharing your experience! We’re thrilled to hear that you enjoyed your visit to SATS Vesterport and found the gym well-equipped and welcoming.
A special thank you for highlighting Justin’s amazing service – we’ll make sure he and the team receive your kind words. Creating a positive and friendly atmosphere for our members and guests is something we truly value, and it’s great to know we succeeded during your stay in Copenhagen 💙
We hope to see you again next time you’re in town. Safe travels back to Hawaii! 🤩
Kind regards
Katja / SATS
The best Gym In Denmark
I have been a customer of SATS for almost 2 years and I’m so happy!!
My favourite part are the classes they have because for me it gets lonely and mostly because I don’t know how to train on my own and what to do
But after trying so many classes I can see how my health and energy has improved and I will continue to be part of this great Gym.
Their customer service it’s also always friendly and helpful 🫶🏾
100% Recommend ⭐️ ⭐️⭐️⭐️⭐️
November 7, 2025
Unprompted review
Reply from SATS Danmark
Hi Reina,
Thank you so much for your amazing review!☺️
We’re happy to hear that you’ve enjoyed being part of SATS for almost two years and that our classes have made such a positive impact on your health and energy.🤩
We’re also happy that our customer service team has been friendly and helpful, that’s exactly what we aim for here at SATS.
Thank you for recommending us, and we look forward to seeing you at many more classes!💙
Best regards,
Stine / SATS
He was JUST GREAT
He ( Marc ) was JUST GREAT, fantastic service, very kind and listen to you, 5 STARS BIG TIME KUNDESERVICE
November 3, 2025
Unprompted review
Reply from SATS Danmark
Hi Onur,
Thank you so much for your amazing review and 5 stars.
We're glad to hear that Marc made such a great impression, fantastic service and genuine kindness are exactly what we strive for. 🤩
Marc truly is a star and we’ll make sure to pass on your kind words to him, we are sure he will be happy to read them.🤩
Thanks again for the 5 stars and for highlighting our customer service.
Thank you for choosing us as your fitness partner.💙
Best regards
Stine / SATS
Challenging and addictive workout!
Challenging workout for all biggest muscle groups. Both Danish and English class, great energy and music!
October 29, 2025
Unprompted review
Reply from SATS Danmark
Thank you so much for your kind words, Argy! 🤩
We're thrilled to heat that you enjoyed the workout and found it both challenging and energizing ⭐
We hope to see you again soon for another powerful session! 💙
Kind regards
Katja / SATS
Daily training
I have been a member for more than a decade and cannot do without my daily workout at SATS.
October 24, 2025
Unprompted review
Reply from SATS Danmark
Dear Mette,
Thank you so much for your kind review and five-star review!🤩
We’re delighted to hear that SATS has been a part of your daily routine and fitness journey for a long time. It’s truly inspiring, and we look forward to continuing to support you in reaching your goals for many years to come.🙂
Thank you for choosing us as your fitness partner!💙
Kind regards,
Stine / SATS
Brilliant instructors but the lack of…
Brilliant instructors and service minded staff at the reception. But …. the lack of aircondition in the fitness room (“sal”) at Fisketorvet is becoming a big problem. When stepping into the room, where a Body Attack class had just finished, one was met with moist floors, moist equipment, moist mirrors and really heavy air. It would be great if more attention was paid to this issue.
October 20, 2025
Unprompted review
Reply from SATS Danmark
Hi Mette,
Thank you so much for your review.🙂
We are happy to hear that you have had a great experience with our brilliant instructors and the service-minded team at reception- that’s exactly what we strive for!
We’re also sorry to hear about the air quality issues in the studio at Fisketorvet. This is definitely not the experience we want our members to have when training with us. Please know that we take this seriously and will pass your feedback on to the relevant team so we can look into it.
Kind regards 💙
Stine / SATS
Great trainer
Great trainer. A clean gym. And a hot sauna. What else can you wish for ?
October 20, 2025
Unprompted review
Reply from SATS Danmark
Dear Cedric,
Thank you so much for your kind words and five stars.☺️
We’re thrilled to hear that you’re enjoying the gym, our instructor and the sauna, and we couldn’t agree more: a clean gym, a hot sauna, and a great trainer really is a winning combination!🤩
Thank you for choosing us as your training partner.💙
Kind regards
Stine / SATS
The personal trainer Hans made all the…
The personal trainer Hans made all the difference! Encouraging, motivating and really knowing.
October 18, 2025
Unprompted review
Reply from SATS Danmark
Hi Antoinette,
Thank you so much for your kind words!😊
We’re happy to hear that Hans made such a positive impact on your experience. His ability to encourage, motivate, and share his deep knowledge is what we strive for in our personal training. We are so happy to have him as a part of SATS.
Thanks for choosing us as your training partner.💙
Kind regards
Stine / SATS
Stine / SATS
Good workout but you need to change the…
Good workout but you need to change the yogamats they glide and stretch and they smell
October 15, 2025
Unprompted review
Reply from SATS Danmark
Dear Tamara,
Thank you for your feedback! We're happy to hear that you enjoyed the workout 💪
We're sorry to hear about your experience with the yoga mats- this is definitely not the experience we want our members to have during a yoga class.
We will make sure your feedback is passed on to the relevant team.🙂
Thank you for choosing us as your training partner.💙
Best regards,
Stine / SATS
Why I am training at this SATS
Plenty of equipment to work out on, nice pesonal and very good opening hours that give no chance to cheat your self to not workout
October 14, 2025
Unprompted review
Reply from SATS Danmark
Dear Nabil,
Thank you so much for your great review and the five stars!😊
We're happy to hear that you enjoy the wide range of equipment, our friendly staff, and the convenient opening hours that help keep your workout routine on track💪
Thank you for choosing us as your training partner.💙
Best regards,
Stine / SATS
Reply from SATS Danmark
Dear Claus,
Thank you so much for the 5 stars and your kind words.⭐
We’re happy to read that you appreciate our service and that you received great support in finding a solution.😃
Thank you for choosing us as your training partner.💙
Best regards,
Stine / SATS
Sneaky company with underlying money…
Sneaky company with underlying money making schemes. Much better options out there.
They screw you over with billing, far too expensive for overly packed gym where half the machines are out of order half the time. Customer service is very hard to contact, they will squeeze money out of you when you cancel the membership. Then when you do cancel, they throw reductions at you to try and keep you. For what reason is there 2 months extra payments after terminating a membership? Its in your T&C's sure, but this is clearly in place to catch people out.
It is funny that with the number of reviews stating the same issue, SATS does nothing to improve on this. Its simple product improvements, identify recurring customer issues causing bad reviews and improve clarity. Instead you run with it, clearly customer experience is valued less than squeezing an extra months pay out of people. Lousy and shortsighted.
October 8, 2025
Unprompted review
Reply from SATS Danmark
HI Teis,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that it didn’t meet your expectations.
We are sorry to read about you experiences regarding billing, gym capacity, equipment maintenance, and the cancellation process. Our goal is always to be transparent with our terms and conditions, including our canallation period.
We take all feedback seriously and continuously work to improve both our facilities and our customer service. Your comments have been shared internally.
If you’d like to discuss your experience further or need help resolving any outstanding issues, please don’t hesitate to reach out via our contact form. We’re here to help.
https://www.sats.dk/kundeservice/kontaktformular
Kind regards,
Stine / SATS
Everything you need and more
Everything you need and more, the staff is very friendly and helpful 5⭐️ fitness center
October 3, 2025
Unprompted review
Reply from SATS Danmark
Hi Sturlaugur
Thank you so much for your kind words and 5-star review! ⭐
We're thrilled to hear that you found everything you needed and felt supported by our friendly team. Creating a welcoming and well-equipped environment is exactly what we strive for, and your feedback means a lot to us.
We look forward to seeing you again soon! 💙
Have a nice day!
Kind regards
Katja / SATS
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