Smartseal UK Ltd Reviews 9,892

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products, noting their high quality and effectiveness in restoring surfaces to like-new condition. Consumers have reported success in using the products for various applications, including patios, driveways, and roofs, with many expressing intentions to repurchase. People also commend the company's staff for their knowledge, helpfulness, and excellent service. Reviewers appreciate the prompt and efficient delivery service. The advice and support provided by the staff are highly valued, with consumers highlighting their patience and willingness to ensure customers choose the right products for their needs.

Based on these reviews

Rated 5 out of 5 stars

Product arrived in just over 24 hours from order placement. Delivered by smiling delivery driver. Sandstone cleaner used and exceeded expectations. 10 year old patio with many black marks and green s... See more

Company replied

Rated 5 out of 5 stars

Having been recommended by friend went on website, looked at reviews and some videos Then noticed you could send some photos in .Took some photos of my drive sent them off and within half hour was pho... See more

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Rated 5 out of 5 stars

Bought a tin of anti-mould sealant which did nt arrive. Ricky sent out another immediately but the same thing happened and within two hours of me emailing him, Ricky sent a refund. I am very pleased... See more

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Rated 5 out of 5 stars

Regardless of the final outcome... We had a problem with another supplier's paint simply not bonding (parked cars remove the coating down to concrete!) They were no real help and we were on our o... See more

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Rated 5 out of 5 stars

George Mizon at Smart Seal contacted me to ask if I had any success with the patio stone 'Enhancer' sample that I ordered. I gave him feedback and he patiently gave me further valuable advice. His ad... See more

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Rated 5 out of 5 stars

I posted a question on Smartseal's website and was really impressed with their response. They got in touch within an hour or two, arranged a call and then a very helpful/knowledgeable guy (George) tal... See more

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Rated 5 out of 5 stars

My experience with SmartSeal was incredibly valuable. I received direct support from knowledgeable staff that were committed to helping me find a product that would suit my needs. I used the concret... See more

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Rated 5 out of 5 stars

Absolutely brilliant service & advice. Ricky was very thorough making sure we chose the right product to reseal our drive. Having never done it ourselves before we really appreciated all the advice &... See more

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Rated 5 out of 5 stars

Being a novice at sealing imprinted concrete, I had lots of questions and had looked at the smart seal website. I contacted the team and Ricky provided excellent customer service. I thought I'd have n... See more

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Rated 5 out of 5 stars

Five stars.Bought online a total 20 litres of roof clay tile sealer after washing the entire roof. Excellent product and very easy to apply, does exactly as stated on instructions. Fantastic response... See more

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Rated 5 out of 5 stars

I had done quite a bit of research on what to do with my block paved driveway and decided to go with block magic to turn my very dull and faded red and grey driveway into a stunning dark grey and blac... See more

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Rated 5 out of 5 stars

Fabulous and consistent Service. This is not the first time I’ve used Smartseal and as always, they deliver on website ease of use, great variety of stock and prompt service. I recommend Smartseal a... See more

Rated 5 out of 5 stars

Thank you Ricky Kirwan for the outstanding customer service you provided. I highly recommend this company and especially the patio cleaner. Tried various ones and not only do they require hard labou... See more

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Rated 5 out of 5 stars

Colourseal what a fantastic product !! Brought 30 year old concrete driveway slabs back to looking like new again, amazed with the result of this product. Would absolutely recommend this product and... See more

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Rated 5 out of 5 stars

Very quick phone response to my email enquiry by Ricky. I explained the problem one of my clients had regarding green algae on their buff coloured slab patio. Ricky recommended one of your bioprod... See more

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Rated 5 out of 5 stars

very professional company , items purchased arrived next working day via APC couriers with a pre delivery time slot given. Very good technical advise given prior to purchase. Answered phone within 3... See more

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Rated 5 out of 5 stars

I've used Smartseal products for several years & wouldn't use anything else, but what sets them apart is the exceptional customer service. Yesterday, I asked for some technical advice via their webfor... See more

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Rated 5 out of 5 stars

Great service received the product within a couple of days of ordering, also the product i ordered was brilliant best i have ever used on our Composite Cream Decking which was full of black mould from... See more

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Rated 5 out of 5 stars

So far I have used Smartseal Green Clear, Cold Lay Tarmac and Tarmac restorer along with the roller kit to restore my very scruffy driveway in a house I recently moved into - nothing had been done to... See more

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Rated 5 out of 5 stars

We needed some advice for our black limestone patio. Ricky was incredibly helpful with several emails and suggested a solution for us. We will use the Smartseal Black Limestone Sealer again. He gave u... See more

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Rated 1 out of 5 stars

Ordered , poor communication, said 2-3 days delivery, never came , emailed , chat no reply so rang . She didn’t know why it wasn’t being delivered, but coming 8 days after ordering which was no use to... See more

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Rated 4 out of 5 stars

Ordered Cold Lay Tarmac in Black. Delivery was speedy but the product that arrived was in Red! Emailed the company and had a response within 30 minutes from Alex Giannotti. After sending him a photo... See more

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Rated 4 out of 5 stars

Customer service was excellent when the delivery driver couldn't find my house. Really helpful and solved the issue. Unfortunately, not all the tester pot lids were screwed on properly and the lea... See more

Rated 2 out of 5 stars

I ordered two 30gm samples of slate grey sealer tint but only one sample tub arrived, I weighed this tub and the tub plus powder together only weighed 28gms which I feel is not as advertised. Afte... See more

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Rated 4 out of 5 stars

Support via email was excellent, initially with sample products (concrete paint) the related questions on cleaning and sealing products were over several mails/days with plenty of technical advice pr... See more

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Rated 4 out of 5 stars

Applied 2 weeks ago on driveway within 7 days all grass between blocks turned brown, no affect on weeds. Waiting to see if grass disperses,as claimed, but would say this looks doubtful, so likely th... See more

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Rated 5 out of 5 stars

I was seeking advice on best product for cleaning my patio area and block paved driveway. I spoke on the telephone to Ricky Kirwan who listened carefully to my problem and then suggested the best prod... See more

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Rated 5 out of 5 stars

Ricky at Smartseal assisted me with choice of product and coverage per sq mtr. He followed up with the courier as to the whereabouts of the original sample of the product and it arrived next day. Noth... See more

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Rated 5 out of 5 stars

I would give more stars if I’d possibly been available to use. Ordered 2 weeks ago and have still not received either paint or sealer. Little annoying as wanted to just get on with the job but not ha... See more

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Rated 5 out of 5 stars

I ordered two 5 litre tubs of paint to be delivered by APC, unfortunately they managed to only deliver one despite their tracking showing they had received two. On contacting APC they could provide... See more

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Rated 1 out of 5 stars

Placed order and paid 2.5 weeks ago. After 1.5 weeks no delivery contacted smart seal who said item damaged in transit but was promised it would come following week and still no delivery or no confirm... See more

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Rated 5 out of 5 stars

I contacted SmartSeal not knowing anything about the company, and the support I received from George (Mizon) has been above the call of duty, he’s exceptional. Any questions I had were answered wi... See more

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Rated 5 out of 5 stars

After reading reviews and trawling the internet for the best solution to restore our drive and stop the dreaded Moss and weeds from returning, I decided, that after speaking to Nigel and Ricky that th... See more

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Rated 5 out of 5 stars

Bought a Patio cleaner and Colour enhancer again this year - this is my third time working with this company. Had some black lichen spots lingering and after reviewing it they sent me some tougher tre... See more

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Rated 5 out of 5 stars

Ordered the Extreme patio cleaner and used on my yorkstone rear patio that was in a bit of a state with pigeon droppings, white and black spots. Used as instructed but found it coped with issues par... See more

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Rated 5 out of 5 stars

Friendly and professional advise from George. After consulting with him I am more confident about my block pave drive which needs a refurbishment when the weather is warmer. Thank you George for your... See more

Rated 5 out of 5 stars

Dealing with Jake who took my order was an absolute pleasure. Advised that you would normally recommend two coats of the sealer we have used hence my additional order today. Already received my rece... See more

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Rated 5 out of 5 stars

I am usually very sceptical about claims made by retailers but Smartseal Extreme Patio Cleaner is an excellent product. I used it clean my Indian Sandstone paving which was laid many years ago and it... See more

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Rated 2 out of 5 stars

I used the patio sealant and looked great for couple days, then after rain my patio was covered with white patches and looks awful. Emailed to the company explaining what happen and send pictures. Ex... See more

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Rated 5 out of 5 stars

Hi I am looking at painting my monobloc grey, sent an looking for some help regarding the products required etc, Ricky responded immediately, called me to discuss my requirements, very helpfu... See more

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Rated 5 out of 5 stars

Over a year ago I treated half of my roof with Clear Green Pro after taking advice from the technical development. That part has stayed clear of moss etc in contrast to the untreated roof. Ordered new... See more

Rated 1 out of 5 stars

Used the patio sealant according to the given instruction. Looked brilliant for couple of days and then after rain the patio was covered with white patches. Informed the company explaining with pictu... See more

Company replied


Company details

  1. Cleaning Products Supplier
  2. Household Chemicals Supplier

Written by the company

Smartseal supply a comprehensive range of professional-grade cleaning products and sealers for external and internal hard surfaces. Catering for the domestic and commercial market, we have built up a solid reputation for quality products that can clean and provide lasting protection to driveways, patios, walls, roofs plus most internal hard surfaces. Our aim is to provide good customer service supported by expert technical advice where necessary. If you are looking to keep your home looking its best, we may be able to help. Feel free to call us and speak to one of our helpful advisors.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Service

Had reason to contact Smartseal by email and got a very quick and helpfully phone call reply , Thanks Ricky your information was very helpful will be in touch later

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous and consistent Service.

Fabulous and consistent Service.
This is not the first time I’ve used Smartseal and as always, they deliver on website ease of use, great variety of stock and prompt service.
I recommend Smartseal and I wouldn’t hesitate to use them again in the future. Thank you.

February 1, 2026
Rated 5 out of 5 stars

Although I haven’t used the Greenclear…

Although I haven’t used the Greenclear product yet the customer service was excellent after an online order was duplicated due to a computer server issue. However I have used other Smartseal products in the past with good results

January 30, 2026
Rated 1 out of 5 stars

Delivered to wrong address and had to…

Delivered to wrong address and had to go and pick up myself. Many thanks to Ricky who got this sorted out

February 5, 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

We understand Nigel was happy how Ricky resolved this issue and subsequently left a 5 star review. Thank you Nigel. Regards Emma@Smartseal

Rated 4 out of 5 stars

Customer service was excellent.

Customer service was excellent when the delivery driver couldn't find my house. Really helpful and solved the issue.

Unfortunately, not all the tester pot lids were screwed on properly and the leaking caused quite the mess.

January 28, 2026
Rated 5 out of 5 stars

Masonry protection cream…

I ordered some masonry protection cream and it was delivered within a few days, unfortunately the product had been damaged in transit. After messaging my issue,Ricky kindly sent a replacement which arrived within 1 working day. 👍

February 3, 2026
Unprompted review

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