Smash It Sports Reviews 10,351

I bought buy one get one free the problem is I was looking at senior softball bats and I selected it and then had to go back to pick my second bat which was a senior bat also.
I didn't catch it when I submitted my order but the one changed to just a standard bat.
So upon contacting there company to return it I had to pay to ship it back. Once they received it I could choose what bat I wanted in it's place. I picked THREE different bats and they are mysteriously sold out of all 3 but they advertise them. This company is not trust worthy and I'll never buy from them again. Pretty sure I'm contacting bbb in New York

Packaging was already opened when receiving the initial item. Returns took very long to process, and no one picked up the customer service phone line. Poor service overall.

I purchased an expensive bat bag and needed to return it. Their website’s return policy is confusing, almost intentionally so, making it difficult to identify which products qualify for free return shipping and which do not. Honestly, I rarely shop with retailers who charge fees for returns. With so much competition in the market, there’s no reason I should have to spend money just to evaluate a product.

Their unfriendly return policy includes both a restocking fee and requiring customers to pay for their own return shipping.

On 10/12 I ordered a bat from them, it had a date from UPS of 10/16, then changed to 10/17 & then no movement. On Monday 10/20 I contacted Smash it Sports to find out what happen with the delivery, Stacy from Smash it said she would contact UPS to investigate, then next day I got an email from UPS that the bat was damaged. I contacted Smash it on Wednesday spoke to a gentleman there who wasn’t very customer friendly to say the least, he stated that because I didn’t take some type of insurance that basically I’m gonna get screwed. Granted I never dealt with any other bat company that does this. I spent $165 dollars he offered me 100 dollars of their gift card, I paid cash why do I need their gift card & he also stated that he didn’t have that model/bat anymore that I ordered. I feel the customer service was beyond terrible which I told him & would not use or recommend them to any of the guys I play ball with. Doesn’t the company pack the bat??? Why I should I be responsible for damage when they packed it.

Shit products and shipping insurance just to take back the percent off they give you when ups already has shipping insurance customer service bucks too rude.

I am extremely disappointed with Smash It Sports and feel compelled to warn others.

First of all they DELETE ALL NEGATIVE reviews off of FACEBOOK. See other negative reviews here! The bag my son purchased $200 ripped down the side after just a few months of use. We have been in baseball for YEARS and NEVER had such a issue with a bag falling apart from any of our kids. This bag is poorly made and YES IT WOULD BE A MANUFACTURER defect. It's unfortunate because we did initially love the bag prior to falling apart.

When we reached out to customer service, instead of taking responsibility, they berated us, claiming my child didn’t use the bag properly. Their response was personal and unprofessional, which is completely unacceptable.

We should have been offered a replacement, but instead we were met with demeaning behavior and a lack of accountability. My son spent a significant amount of his own money on this bag which he took very good care of, and now he is begging for a new one, which are not cheap.

The poor quality of the bag combined with unprofessional customer service makes this company impossible to recommend. Save your money and go with a brand that respects both their products and their customers.

I have zero idea how this company has so many positive reviews. I ordered softballs that arrived late due to a website error, so I could not use them and had to send them back. They charged me 25$ to ship them back!! 25$!! I call and talked to the customer service and they all sound miserable and will not help in any way!! The worst company I have ever had to deal with ever!! I don't recommend buying anything from here because you will get ripped off in some shape or form!!

Great business with great product and sales! Bonesaber hybrid is the best USA bat on the market.

Bought a pair of turf cleats. First time from this site. I wear 9.5 so I ordered a 9.5. Should have ordered a ten. Contected Smash it. They said the cleats are not returnable. So beware. Thankfully it was only $30ish.

Smash It Sports was prompt, courteous and fair in their response to new bat cracking. Replacement was handled immediately.
I was very impressed.
Mark

I rated this company earlier not sure if it made it just kept spinning. Summary received 03/26, first time took out 03/28. Personally saw him put on his back and walk to dugout, it looked lopsided, we checked it when we got home. Yes it was in his back coming from the dugout to truck. Strap had some wear and wrapped around wheel. Asked if they could send me a strap, not sure if it came that way, we rudely told, I did it and they would ship me a strap for $5. Anyway I paid the shipping and will be sure my two other ball players get equipment elsewhere as well as the league which I am on the board of directors. Worst Customer
service but now I read some reviews I should have paid ore attention.

Ordered bat bag, cost 240 - used ONE TIME by child and bag is ripped - will not refund me but want me to pay another 120 dollars for another bag. Bag was delivered 3/18 - son used on the 19th - we emailed on the 20th letting them know it was already ripped.. The reply below:

rom: SIS Info
Sent: Friday, March 21, 2025 11:11 AM
To:@aol.com
Subject: Re: Order #SIS312743

Good morning!

We’ve spoken with management, and after reviewing the situation, we can confirm that this is not considered a manufacturer's defect. However, as a one-time courtesy, we are able to offer you a replacement bag at a discounted price of $120.

Please let us know if you would like to proceed with this offer. We appreciate your understanding, and thank you for your patience.

The product matched its description perfectly. Shipping was fast, and the packaging was secure. A truly professional company in every aspect!

My daughter and I had a GREAT time! The owner was so lovely and welcoming and we enjoyed it so much! Will definitely be recommending and visiting again! thank you!

Absolutely amazing company, fast shipping great products!

if i could give a negative rating i would, it would be a minus star. this company does not deserve any stars. exactly on October 5th my kid had saved his money for over a year for his dream bat. November 3 less than a month and only the second time using this bat it cracks. Call the store and got a huge run around. the owner is not a customer service type of guy. Not even 30 days and threw me off to the supplier now, now out of pocket i am looking at another $150 in shipping duties. this is not ok. There are alwasy exceptions to the rules

Bought a bat that never showed up now they want me to pay $115. Very poor customer service.

Good customer service They also have a discount.

The customer service was kind and efficient. I ordered a leg sleeve that didn’t fit so I emailed them to exchange. Originally I had to pay $14 to ship it back and they kept % for the restock fee but they offered a discount on my second order.
However, the leg sleeve ripped the first time so slid with it. Pretty disappointed since it was almost $40.

Let me just start by saying that I was super impressed with their Customer Service. I made an error in my order and I called and they corrected it for me with no extra charge or issues. We received our ordered exactly how we wanted it. I will definitely use Smash It for all my future orders