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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Consumers express widespread dissatisfaction with the product they received. Many people report that the links provided for software downloads are non-functional, leading to immediate access issues. A significant number of reviewers also claim that the licenses they purchased were later invalidated, causing further disruption. Customers have also voiced concerns about the company's website and its customer support channels. Many reviewers report difficulties reaching the company through phone, with some stating that the numbers listed are invalid or disconnected. Consumers also report a lack of response to their inquiries via email and online chat, leaving them without assistance to resolve their issues.

Based on these reviews

Rated 2 out of 5 stars

Tracy Whittaker Member 3 seconds ago Awaiting for approval I bought Office Pro 2021 Feb 14 and accidentally left one letter out of my email address. So I was not able to get a license. So far... See more

Rated 2 out of 5 stars

I purchased a license for MS office, that suddenly required re-activation, I tried to reach software hub via email, after no response attempted online chat no in online chat. You buy anything don't e... See more

Rated 4 out of 5 stars

I did have an issue with prompt delivery of the license key, but it was quickly resolved by your technician. Software works great.

Rated 1 out of 5 stars

Does not appear to be a legitimate company in any way other than they will process your payment and send you emails. The chat bot is not helpful and provides an invalid phone number. The contact n... See more

Rated 5 out of 5 stars

Initially, I was frustrated because the link to guide/download was returning error message. And no activation key was emailed. However, response came from softwarehubs early Monday, so I guess I was... See more

Rated 5 out of 5 stars

Very easy experience. Just purchased Adobe Pro 2020. Followed the easy instructions for download and software downloaded seamlessly. Checked my Word and Excel Software and Adobe now shows on the toolb... See more

Rated 5 out of 5 stars

I ordered MS Office 2024 Pro and at first it wouldn't download. I sent them an e-mail and the next day I received extensive directions and the activation key to activate it. I am very happy with the i... See more

Rated 5 out of 5 stars

Getting the product key and a link to download MS Office Professional took a few hours. Downloading and activating the product was seamless. I would recommend this software provider to others

Rated 5 out of 5 stars

Fast service and excellent prices and Great place to buy Software. I have purchased software for my small business and it was GREAT . I will be a returning customer .

Rated 5 out of 5 stars

Being an online transaction it didn't take up much of my time. And I was also given a coupon for 10% off which I appreciated.

Rated 1 out of 5 stars

I purchased Microsoft Office 2024 Professional Plus (Lifetime License) with Teams on 12/7/2025 and attempted to download the software per the instructions sent. However, the link to download the softw... See more

Rated 1 out of 5 stars

It has all the characteristics of a scam. They are unfriendly, and the customer service is terrible. The process is very slow, and the licenses are fake. After following all the in... See more

Rated 1 out of 5 stars

Same as other reviewers: Does not appear to be a legitimate company in any way other than they will process your payment and send you emails. The chat bot is not helpful and provides an invalid pho... See more

Rated 1 out of 5 stars

Does not appear to be a legitimate company in any way other than they will process your payment and send you emails. The chat bot is not helpful and provides an invalid phone number. The contact n... See more

Rated 1 out of 5 stars

Pretty sure this is a scam website. Purchased a MS365 Family license and never received it. They sent me a link to the digital code for the yearly subscription, but the link states, "invalid link." W... See more

Rated 1 out of 5 stars

I gave a one star review because zero was not an option. I have not been able to download the Office Suite and have reached out several times for help. The REDEEM AND DOWNLOAD link that was on my rece... See more

Rated 1 out of 5 stars

Ordered Office home 2024 from Softwarehubs.com on Thursday. Both the email link and the download now link on their website were invalid. I have sent multiple emails and now have been chatting with som... See more

Rated 1 out of 5 stars

Purchased license for Office 365 Professional and two months later get a message the product code is not valid. Calls to number do not connect and, no surprise, the help bot does not respond to quest... See more

Rated 1 out of 5 stars

I bought an Adobe Acrobat X Pro for Windows in January 2023, and I had to uninstall it because it was taking 64 mb of memory! I've been trying to contact them to get another Serial Number Key to reins... See more

Rated 1 out of 5 stars

I would recommend staying away from this website and company. They look incredibly legitimate but there are a number of red flags once you dig into them. Their phone number listed on the website rings... See more

Rated 1 out of 5 stars

The company has a web site with phone number listed that don't work. There Chat prompts are operated by an AI program that offers to connect you to a live person but the chat goes radio silent. I boug... See more

Rated 1 out of 5 stars

Ordered MS365 family and was immediately sent a link for the key. Unfortunately, the link is to a non-functional web page. 1) On the website, they list two different phone numbers and neither o... See more

Rated 1 out of 5 stars

I bought Windows 365 Family, and the email link they provided didn’t include any download options for the software. After repeatedly emailing the company, all they kept saying was that “it’s in th... See more

Rated 1 out of 5 stars

This company is a scam Ordered a lifetime license for MS Office professional. provided me with a link to download license - invalid link. sent email to customer support - no response. called customer... See more

Rated 1 out of 5 stars

Zero star's but have to give 1 star just to review. Total scam, ordered MS OFFICE Home 24 and was sent MS OFFICE Pro link with code. Didn't even try and download as I was now suspicious. Called both... See more

Rated 1 out of 5 stars

I purchased Adobe Acrobat Pro from Softwarehubs.com and activated the software. Within the first 90 days, Adobe turned off my license and said that the license was fraudulently issued and I need to co... See more

Rated 1 out of 5 stars

Ordered Adobe software and received a verification code that didn’t work. Have emailed several times—to Orders and Help addresses…..no response. Tried to call—phone disconnected.

Rated 1 out of 5 stars

I clicked on the installation link after my purchase and it did not work. I then called the phone number and a recording said it was not a working number. Then I went to the online chat, that said i... See more

Rated 1 out of 5 stars

I had great difficulty in downloading the software and then in installing the software. There is no working phone number and no email support. You don't respond to emails. I tried 10 times to down... See more

Rated 1 out of 5 stars

Softwarehubs.com is a scam. 04/05 They accepted payment for a digital download and only provided a link to the website for the product. They provided no activation code. They never replied to my 04/05... See more

Rated 1 out of 5 stars

Scam, never delivered software activation code. Product is unusable. All company phone numbers are deactivated. They never answered any email. The company is a front for a scam. I got nothing for my... See more

Rated 1 out of 5 stars

they are scams, I purchased adobe acrobat 2024, the link they sent did not work, the phone number listed don't work, sent an email they did not respond.... and so bad I didn't check for reviews firs... See more

Rated 1 out of 5 stars

I would give them zero stars if that was an option. The software was not a actual install. it was a download link that installed the subscription of office. You do not need a license code for that. it... See more

Rated 1 out of 5 stars

Paid for an Office download twice - when you click on the link on the invoice it says "Invalid download link". Tried emailing - no response. Telephone number is a bot which is no use. Do not use them... See more

Rated 1 out of 5 stars

Site is a scam. Phone # does not work. Emailed customer service with no response. Sent me a link to activate product that does nothing other than ask for the non existent product key. DO NOT BUY FROM... See more

Rated 1 out of 5 stars

I just got fleeced by these scammers. Bought, or tried to buy a copy of Acrobat from them. The phone number on the website is fake, customer service does not respond. The download link is broken.... See more

Rated 1 out of 5 stars

I am about to through my credit card to decline the order. I was not able to download the software and I have sent 2 messages, with no reply. Please advise on how to download, I will be forced to get... See more

Rated 1 out of 5 stars

Serial number for Adobe Acrobat was fraudulent. Phone number does not work and support just sent a link to their instructions but did not address the issue.

Rated 1 out of 5 stars

Guy promised me freepik on my email but instead I got a group buy tool with freepik image downloader and that doesn't work either. So totally worthless

Rated 1 out of 5 stars

This website is a scam, paid, and never received a download or serial. Have had to file a charge back to get my money returned, they do not answer their emails or phones.

Rated 1 out of 5 stars

This website is total SCAM. They will email you a link to download the software, but the link never works. If you try to call their support phone number, you get a message "this is not a working nu... See more


Company details

  1. Computer Software Store
  2. Computer Support and Service Company
  3. Software Company
  4. Software Vendor

Written by the company

SOFTWAREHUBS® is a leading multi-brand provider of information software solutions to business, government, education and healthcare customers in the United States, Europe, and APAC. A top INC 5000 company and member of the Software Solutions Group, INC. SOFTWAREHUBS® was founded in 2018 and employed approximately 200 coworkers worldwide. For more information about SOFTWAREHUBS, please visit www.softwarehubs.com


Contact info

2.5

Poor

TrustScore 2.5 out of 5

358 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

they are scams

they are scams, I purchased adobe acrobat 2024, the link they sent did not work, the phone number listed don't work, sent an email they did not respond....
and so bad I didn't check for reviews first

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

It has all the characteristics of a scam & Fake licence.

It has all the characteristics of a scam. They are unfriendly, and the customer service is terrible. The process is very slow, and the licenses are fake.

After following all the instructions step by step, Microsoft's product activation service told me the following:

"Unfortunately, we cannot complete the
transaction as our records do not recognize this
as a valid product.

You may be able to return the software to your
reseller. To learn about licensing rights for your
Microsoft product, visit microsoft . com / howtotell.

Alternatively, you may consider purchasing a more
current version of your software at
store.microsoft.com, provided your device meets
the minimum requirements.

You may close this window now."

It's entirely my fault for trusting these people.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Paid for an Office download twice

Paid for an Office download twice - when you click on the link on the invoice it says "Invalid download link". Tried emailing - no response. Telephone number is a bot which is no use. Do not use them - seems to be a fake site.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Microsoft Product Keys are NOT VALID

Per Microsoft Support: After thoroughly reviewing the product key you provided, we found that it is not associated with any Office license. Unfortunately, this means we are unable to activate your Office Professional Plus 2024 license, as there is no data supporting this license. If you purchased the product key separately from the software, it is possible that the key was stolen or fraudulently obtained and has since been blocked. We recommend contacting your point of purchase for further assistance.
Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Sometimes, these product keys are printed on counterfeit labels or cards with a download link to Microsoft software, and sometimes. they're distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer reinstallation media, or other Microsoft program-specific media.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Be patient - info and key will come

Initially, I was frustrated because the link to guide/download was returning error message. And no activation key was emailed. However, response came from softwarehubs early Monday, so I guess I was too impatient.
Following guide and pasting in activation key worked just as described, so things look good to go. Product delivered as promised

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Unable to access Microsoft Office 2024 Software

I purchased Microsoft Office 2024 Professional Plus (Lifetime License) with Teams on 12/7/2025 and attempted to download the software per the instructions sent. However, the link to download the software returned "Invalid link" and directed me to SoftwareHubs home page. Over the past four days, I have tried to contact support (which seems to be AI bots) to resolve this problem with no luck. And the phone number provided on the website (307) 203 1248 does not work!!! I have finally given up on getting assistance to access the product or getting a refund. $24.27 down the tubes!!! Buyer beware .. purchase at your own risk.

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Pretty sure this is a scam website

Pretty sure this is a scam website. Purchased a MS365 Family license and never received it. They sent me a link to the digital code for the yearly subscription, but the link states, "invalid link." Wrote them several times but they only say "hi" and never address the issue. Now my order says "On Hold" for the last three weeks. Their website says they're based in Casper, Wyoming, however they only reply in the middle of the night...during Chinese working hours.
My guess is that this is an overseas scam site designed to look real with a made-up American business address. Avoid. I'm working with my credit card company to get this refunded back to me.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

this company is a total scam

this company is a total scam. purchase microsoft office but could not download the software (invalid download} no response from customer service. invalid phone no.
company should be removed from the internet

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

I bought Windows 365 Family

I bought Windows 365 Family, and the email link they provided didn’t include any download options for the software. After repeatedly emailing the company, all they kept saying was that “it’s in the email,” even though I clearly told them the link in the email comes up completely blank. They also failed to provide the license number for the product.

I’m convinced the person running this company can’t communicate in proper English, and every conversation with them just goes in pointless circles. After searching online, I found out that many other buyers have had the exact same issues and have even accused this company of being scammers. Their phone number doesn’t work, and the address they list is just a shell used by multiple shady companies.

I’m extremely frustrated and feel like I’ve been scammed. I have contacted my credit card company to reject the purchase.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Bad software link

The link for the software I purchased doesn’t work. No one answers in the chat, no one gets back to me. None of the contact info gets me assistance. I just want my money back.

November 2, 2025
Unprompted review
Rated 2 out of 5 stars

Terrible support, I got no response.

I purchased a license for MS office, that suddenly required re-activation, I tried to reach software hub via email, after no response attempted online chat no in online chat. You buy anything don't expect support from them. The license I purchased was lifetime on the same computer and should not have required reactivation, Microsoft said the software key is blocked, call the vendor who has admin rights as I could not reactivate it. Waste of money on a license I can no longer use.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy anything from this store

Purchased license for Office 365 Professional and two months later get a message the product code is not valid. Calls to number do not connect and, no surprise, the help bot does not respond to questions. DO NOT BUY ANYTHING FROM THIS SELLER!

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

This is scam site

This is scam site. Link sent to me wasn't working. Their phone number doesn't exists. Don't buy anything from this site.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

MS Office 2024 Pro Installation…

I ordered MS Office 2024 Pro and at first it wouldn't download. I sent them an e-mail and the next day I received extensive directions and the activation key to activate it. I am very happy with the installation and the product.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam
Ordered a lifetime license for MS Office professional. provided me with a link to download license - invalid link. sent email to customer support - no response. called customer service phone - disconnected. DO NOT ORDER ANYTHING from this Company

October 22, 2025
Unprompted review
Rated 2 out of 5 stars

Stole my CC # during checkout.

While I was able to purchase Adobe Acrobat Pro 2020 and install it successfully, I also had my credit card stolen by their checkout process. I'm absolutely certain that their check out was responsible; not question. Capital One told me they declined my purchase because they KNOW that this company has issues. You have been advised and forewarned!!!

October 12, 2025
Unprompted review

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