Banner for Starling

Starling Reviews 45,636

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly design and intuitive interface of the app, which makes banking straightforward and even enjoyable. People highlight the convenience of managing their finances directly from their phones, with features like instant notifications, easy money transfers, and the ability to separate money into dedicated 'spaces' for savings and bills. Consumers also value the seamless experience of using their cards abroad without hidden fees. The overall consensus is that the app is reliable, fast, and consistently up-to-date. However, opinions on the service and customer support are mixed, with some reviewers praising the friendly and knowledgeable assistance they received, while others express frustration with slow response times and unhelpful interactions. Similarly, experiences with payments vary, with some customers reporting seamless and timely transfers, while others have encountered issues with unrecognized payments or rejected applications.

Based on these reviews

Rated 4 out of 5 stars

I love the different pots and the ability to ring fence each one with its own card knowing I'm not dipping into my main account. No charges using my card abroad either; what a difference from the trad... See more

Company replied

Rated 5 out of 5 stars

I've had a Starling account for nearly 5 years. Over this time, I've had a few issues with unrecognised payments and minor disputes with vendors. Starling always resolved this logically and profes... See more

Company replied

Rated 5 out of 5 stars

Starling bank is truly designed to make my life easier, help me manage my money effectively, save money, always keeps me totally informed about my spending, and allows me to do everything I need t... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my account. Clear information on my account making it easy to track purchases and spending. Added bonus of been able to lock account to avoid any fraud. Double bonus of having spaces... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Starling Bank for a while now, and I genuinely love everything about it. The app is clean, intuitive, and fast — no digging through menus or guessing where things are. Instant no... See more

Company replied

Rated 5 out of 5 stars

Banking made super easy. Reliable, user friendly, with some cool add-ons like Last Digit Widget which has now become a habit. Great work Starling - setting the standards for others to follow. Just wis... See more

Company replied

Rated 5 out of 5 stars

Easy to use interface, you can see when debits are due to leave as you get a notification. Transparency and clear. You can contact the team and they will get back to use, real people answering. No pro... See more

Company replied

Rated 5 out of 5 stars

Great way to run a bank account. Easy to navigate, all requests, money movements are instantaneous. All available 24hrs a day. I’ve not had any issues so far, I guess the only downside would be i... See more

Company replied

Rated 5 out of 5 stars

Starling is the best bank I have used. The site is easy to navigate and speaks understandable language. I get instant notifications of deposits and confirmation of outgoings. I love the fact I can sep... See more

Company replied

Rated 5 out of 5 stars

I’ve never had any problems with Starling bank. They’re great at responding to enquiries, a pleasant surprise as most companies want to avoid communicating with customers. They have some great ideas f... See more

Company replied

Rated 5 out of 5 stars

An app driven bank, whilst most banks are trying to adopt apps, Starling has built its business with the app in mind. A credit card provider recently sent me a machine, like a calculator, to use to lo... See more

Company replied

Rated 1 out of 5 stars

Tried opening an account for me, with the plan to get a Kite account for my son. Went through all the app process, only to be declined. Fair enough. Called customer service to rectify any error wh... See more

Company replied

Rated 5 out of 5 stars

everything is excellent and runs efficiciently. Always banked in conventional high street banks and a nighmare if I had to commenicate with them through a call centre as nearly all local branches hav... See more

Company replied

Rated 5 out of 5 stars

You know exactly where you are with money all the time. No delays waiting for a transaction to go through and always immediate notifications. It's a bank my smart watch supports and the Settle... See more

Company replied

Rated 5 out of 5 stars

When it comes to managing your finances, Starling make everything so easy and clear. Their customer service in particular is top notch. Comparing a highstreet bank's user experience and Starling's is... See more

Company replied

Rated 5 out of 5 stars

This may actually be my second review for Starling but after an incredibly infuriating morning attempting to gather data from various financial companies for my tax return, I once more felt the need t... See more

Company replied

Rated 1 out of 5 stars

You need to avoid this outfit don’t even think you can call it a bank. all is ok if your just depositing money which the charge for also by the way. There security to been scammed is virtually zero a... See more

Company replied

Rated 5 out of 5 stars

I love my Starling account. Weird to be so enthusiastic about a bank but being an app only bank, it's just so easy to log in every day to check on things and move money around if needed. Plus 'spaces'... See more

Company replied

Rated 1 out of 5 stars

Used to be great challenger bank, I've been with them for many years. However, they started going downhill and few years ago and just keep getting worse. Customer support used to stand out as excel... See more

Company replied

Rated 5 out of 5 stars

I have been with Starling Bank for several years after moving over from one of the big 3. The transfer was seamless and timely. Since then I have enjoyed problem free banking at a high quality.... See more

Company replied

Rated 1 out of 5 stars

Spent a lot of time giving these people exactly what they asked for. Every time I replied with all the answers and paperwork, a different person would respond asking the same questions. They ignored... See more

Company replied

Rated 4 out of 5 stars

Very easy to use and well organised app that looks good as well. I've had absolutely no difficulties banking with them since I started few years ago. I like that they aim to invest ethically. Hopefull... See more

Company replied

Rated 1 out of 5 stars

You need to avoid this outfit don’t even think you can call it a bank. all is ok if your just depositing money which the charge for also by the way. There security to been scammed is virtually zero an... See more

Company replied

Rated 5 out of 5 stars

This is a stand out bank, why? Brilliant app, always available, up to date and gives me all the data and information I need. Secure, as verified by my mobile virus software. Always coming up with new... See more

Company replied

Rated 5 out of 5 stars

I engaged with Starling several years ago and have never had a moment of regret. True they do not have a physical bank to enter however their customer services far exceed the level offered by the h... See more

Company replied

Rated 5 out of 5 stars

I've been with Starling for over 5 years now - both for my business, and personal banking. I cannot fault them. How and why people are still using high-street banks amazes me. I have access to th... See more

Company replied

Rated 1 out of 5 stars

Spent ages handing over all my personal and business account information, only to be told my business application for an account had been rejected. Which would have been fine had they then said but we... See more

Company replied

Rated 5 out of 5 stars

I was with one of the big high-street banks until a couple of years ago, and then I saw the TV adverts for Starling, which caught my attention. I realised that my high-street bank wasn't treating me l... See more

Company replied

Rated 5 out of 5 stars

I have several bank accounts over the years & I can honestly say that Starling have been the best by far . Quick notifications of any transactions & good value savings rates & their spaces are easy to... See more

Company replied

Rated 1 out of 5 stars

Waste of time. Spent 40 minutes doing application, sent me an email saying email address is confirmed, and then I call and try to pass security with that SAME email, and apparently the email address... See more

Company replied

Rated 5 out of 5 stars

Starling is intuitive and easy to use. Does everything I want from a bank in a really easy way. Makes the "old school" banks seem clumpy and cumbersome. I have both my business and personal accoun... See more

Company replied

Rated 4 out of 5 stars

Happy I found Starling. The app is really easy to use. I've had to query a couple of withdrawals when no money was dispensed abroad, and received the money back almost instantly. The reason I've dedu... See more

Company replied

Rated 1 out of 5 stars

Worst piece of software I've used in a very long time. Zero support given during the setup process for an established 20 year limited company . Unable to use my own email address, same name director... See more

Company replied

Rated 1 out of 5 stars

Banked with starling for years, had a Kite account with one child for years, applied for two teen accounts when each hit sixteen. Both declined. Cannot understand why a zero interest savings account w... See more

Company replied

Rated 1 out of 5 stars

Had an account with Starling for a few years. I’m a sole trading psychotherapist so I was depositing regular amounts of cash or clients were paying their fees into my account. All perfectly legal. Sol... See more

Company replied

Rated 5 out of 5 stars

Banking with Starling is so simple, everything is at your fingertips, easy to make spaces which are a sub section of your account, you can add and take money out of them instantly. Easy to access cu... See more

Company replied

Rated 3 out of 5 stars

After 6 years of Starling, I left. They decided an official Lineage device (far securer than any phone not getting updated any longer and open source code), doesn't meet their security requirements. N... See more

Company replied

Rated 5 out of 5 stars

Easy to use & keep up to date with how much you’ve spent. No problems using abroad, have now used in Europe, India, Dubai, New Zealand, Australia & Bali, accepted everywhere & fine with ATM. Have now... See more

Company replied

Rated 5 out of 5 stars

A really useful banking and saving app for someone like me. I have ADHD and dyscalculia and have struggled most of my life with figures and would just spend without thinking and shove my head in the s... See more

Company replied

Rated 5 out of 5 stars

Everything about this bank is amazing, it was simple to swap from my previous bank, I love the different savings sections they have and the separate one that my bills are paid from so I know what's le... See more

Company replied

Rated 1 out of 5 stars

STARLING bank = THIEVES!!! Beware of these people! My mother has experienced an awful customer support! We are trying more than a month to get access into her account. Compliance department would wi... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say Starling is a breath of fresh air when it comes to setting up a business bank account. The app is brilliant and the integration with our Xero accounting is so much better than the o... See more

Company replied

Rated 5 out of 5 stars

Apps very easy to use, fast, reliable, feels like it's been built from the ground up on C21st technology unlike other incumbent banks I've struggled with. Not had any problems abroad, when other banks... See more

Rated 5 out of 5 stars

Starling is the best bank I have ever banked with (and I have been with a few)! I love all the different spaces you can open to organise your finances and the notifications you get regularly.... See more

Company replied


Company details

  1. Bank

About Starling

Written by the company

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.

No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.

Apply in minutes today.


Contact info

  • 5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom

  • starlingbank.com

4.2

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Innovative banking at your fingertips

Innovative banking at your fingertips. Instant notifications, savings spaces, virtual cards for designated spending, what's not to love.

February 13, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Derek!

It's amazing that your making full use of our features. We're so happy banking is enjoyable and manageable!

Thanks so much for the 5 stars,

Team Starling

Rated 5 out of 5 stars

Easy to set up and use

Easy to set up and use. Never had any problem!

February 13, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Susan.

We always love to hear that the set up was easy and the overall use.

It's great to have you onboard,

Team Starling.

Rated 5 out of 5 stars

Help is always at hand if needed from…

Help is always at hand if needed from an actual person!
All so easy to negotiate. The spaces are a great idea.
Only hitch is the interest rate in easy saver keeps reducing.

February 13, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Clare.

It's great that we can give support at anytime you need us and that everything has been easy to navigate.

We're so happy to hear you're enjoying Spaces!

Happy banking,

Team Starling

Rated 5 out of 5 stars

Superb Bank


I switched to Starling after many years with a major UK bank. Starling has been absolutely superb.

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Gary.

It's great to have you onboard and that your experience has been super!

Happy banking,

Team Starling

Rated 5 out of 5 stars

Best bank I’ve been with

Best bank I’ve been with in the 50 years I’ve had bank accounts. I like novel saving ideas such as the last digit widget but I like the Monzo savings challenge better.

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your glowing review, David!

We appreciate your feedback around the saving ideas, we'll share this with our team so we can improve in the future.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Flexible, secure and easy banking, saving and budgeting

Starling have been excellent to deal with from the start when planning a holiday abroad and wanting to be sure that other main accounts were not exposed to fraudsters. Since then, taking advantage of Starling's real-world ideas, we partition some of our monthly income into categories for household budgeting and targeted savings purposes. Our original bank now chiefly handles DD and SO transactions. With money matters thus simplified, we highly recommend Starling.

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your recommendation, Phil!

Security is a top priority, and it's always great that you know your accounts are fully secure with us, wherever you are in the world.

Spaces are amazing to keep track, and we're so happy this is helping to achieve the savings targets you have!

Happy banking,

Team Starling

Rated 5 out of 5 stars

I switched to Starling

I used to just use Starling for spending abroad .
I recently moved over to Starlin completely I like the spaces to allocate sums of money for different spend catagories it is much easier to track my spending that way .

February 6, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Christopher.

Thanks for taking us travelling with you. It's great you've fully moved over to us!

Spaces are great to keep track of your money and also save for those extra treats.

Happy banking,

Team Starling

Rated 5 out of 5 stars

I spent year with a couple of the top 4…

I spent year with a couple of the top 4 banks in England and since being with Starling it’s been so easy, I get to speak and message people when I need them and everything I have needed sorting has been sorted the same day.

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Paul!

It's great that we can support you 24/7, and that you can get in touch with us in different ways.

We're so happy we've met your expectations and that banking is so much easier.

Thanks for your review,

Team Starling

Rated 5 out of 5 stars

Great no hassle bank.

I’ve been with Starling for nearly 2 years, and I can honestly say it’s been the best bank I’ve ever used.

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Garry,
Wow, nearly two years with us already, thank you so much for your loyalty! We’re thrilled to hear we’ve been your best bank experience. Your kind words mean a lot, and we’ll keep working to make banking even better for you.
Team Starling

Rated 5 out of 5 stars

This feels like a bank run by real…

This feels like a bank run by real people, not robots.
Some really useful features eg Spaces, last digit widget, everyday savings and ISA.
Best. Bank. Ever.

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Anne,
We love hearing this! Knowing our features like Spaces, the Last Digit Widget and Savers are helping you makes our day. And we promise, we’re very much real people behind the screens. Thanks for sharing your enthusiasm, we’re blushing!
Team Starling

Rated 5 out of 5 stars

Best Bank

Been with Starling for years, never let me down in my opinion best bank for sure 10/10 Thank you..

Regards

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Eriks,
A 10/10! We couldn’t ask for more. Thank you for sticking with us over the years and for the kind words. It’s customers like you that make what we do so rewarding.
Team Starling

Rated 5 out of 5 stars

Been with Starling a few years and no…

Been with Starling a few years and no complaints easy to set up account and information on what is going in and out is excellent. Spaces are a really good idea to help you save for different projects or holidays

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Paul,
It’s brilliant to hear that managing your money has been smooth and clear with us. Spaces are such a handy way to save for projects or holidays, and we’re so glad they’re working for you. Thanks for sharing your experience!
Team Starling

Rated 5 out of 5 stars

My account …

From the day I opened my account they have been nothing but helpful excellent service always

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Mary,
Nothing makes us happier than knowing we’ve been helpful from day one. Thank you for recognising our team, we’ll keep giving our best to make banking simple and enjoyable for you.
Team Starling

Rated 5 out of 5 stars

Brilliant bank

Brilliant bank. Helpful staff on the dnd if a phone. When you spend money, it instantly goes out of your account so at least you know where you are

January 5, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Kate,
We love that you’re finding everything so instant and transparent. Knowing where your money is at all times is exactly what we aim for. Thanks for highlighting our team’s support too, we really appreciate it!
Team Starling

Rated 5 out of 5 stars

Bank?

Bank?? More like my own personal access to everything to do with finance!

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Clive,
We’re so pleased you feel that way! Making banking feel personal and accessible is exactly what we strive for, so it’s brilliant to hear it’s working for you.
Team Starling

Rated 5 out of 5 stars

Starling’s app is pure joy

Starling’s app is pure joy, smooth, modern, and miles ahead of the old High Street crowd. They’ve shaken up banking in the best way, and I’m absolutely thrilled… not bad for a pensioner who’s seen it all

February 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Paul,
Thank you for the review and feedback! We’re delighted our app brings joy and makes life easier. And hearing that from a seasoned banking pro like you really puts a smile on our faces, pensioners included!
Team Starling

Rated 5 out of 5 stars

Always a positive experience when using…

Always a positive experience when using the app. When I’ve asked for help, it has been thorough and quick.

February 2, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Deborah,
It’s wonderful to hear your experiences with our app have been positive, and that our team’s support has been quick and thorough. Your feedback really motivates us to keep improving.
Team Starling

Rated 1 out of 5 stars

Avoid!

Utterly incomprehensible! Actually loved this account till something went wrong. A payment not received from Vinted (Vinted themselves not the seller) and starling refused to provide a signed letter evidencing that it had not been paid into my account. Total irony that they did send me a signed letter with the outcome of my complaint!

Don’t bother, they won’t help you out if you have any issues.

February 5, 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,
We’re really sorry to hear about your experience with Vinted and how it left you feeling frustrated. We understand how important it is to get support when things go wrong, and we wish this had been smoother for you. Your feedback has been shared internally so we can keep improving how we help in situations like this.
Team Starling

Rated 5 out of 5 stars

7 days switch

Quick, easy to deal with and a seamless transition from 1 bank to starling.

January 16, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Paul,
We’re so glad your move to Starling was quick and seamless! Making banking simple and stress-free is exactly what we aim for, so it’s brilliant to hear it worked for you.
Team Starling

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look