Stella Insurance AU Reviews 695

I have taken out insurance with you before, luckily never had to use it. Speaking to staff were so very polite and helpful. I'm 87 and didn't want a lot of the things in the plans, so I was able to... See more

This is our 4th time using Stella Travel Insurance. While I cannot comment on claiming as we have been luckily enough not to have to have used it, everything else is easy to use, from getting a quote... See more

Easy to purchase , VERY cheap. Of course , Ive never claimed on it and hope I never have to , but reviews appear favourable and as I said , it's VERY affordable.

My claims consultant Vivian was just lovely in a very stressful time . It was my first claim and had no idea what o was doing . She walked me through the process and kept contact regularly via email.... See more

Abbie was amazingly thorough and patient ensuring everything was explained clearly and precisely. She actually listened to what I needed and made sure the cover was correct and tailored for me.

Angela was a fantastic service specialist who assisted me throughout the process of insuring my car. I initially was having issues with my application online, and had to call up to resolve it. I was... See more

Really easy, lovely lady who was very thorough talking through 3 car policies. I’m very happy with quote, much less than other companies. Highly recommend this company and their lovely staff.

I have never put a great deal of weight in reviews of travel insurance companies. I understand that the majority of people don't have to make a claim and therefore their interaction with the insuranc... See more

Every interaction on the phone has been nothing but exceptional. My recent one today was with Kim. Thank you for your patience, courtesy and humility.

Easy on line purchase, comprehensive and plain language in all information provided. True experience comes in the unwanted experience however if needing to make a claim. Hopefully we won’t find out.

Lua was such a warm and lovely person and made our inquiry smooth and easy. All questions were answered with such warmth and care, she is wonderful. Thank you Lua and Stella Insurance.

I have been with Stella for quite a while and i amd very Satisfied with there friendly Service and Very Good Affordable Insurance. Fantastic Insurance

New 2026 policy increased my insurance by 60% / $900 to $2,400. Insured with them since 2024 with no accidents or claims and personal use. I questioned the increase and they couldn’t say why. Do your... See more

Easy insurance to arrange. Have 3 other cars with them. Brilliant service every time.

Fast responses to my inquiry. They were very helpful and I got what I requested with minimal effort on my part!

Sign up was super easy. I haven’t had to clam so can’t comment on that. Was recommended from a friend who found them great, they had to use roadside a few times.

Was able to have questions answered online and easy to follow. I loved that Stella valued my good driving record and bothered to ask. Thank you. :)

Absolute cluster of a claim process. Great with setting up the policy etc., however when I made a claim it has taken over a month and I still don't have a repair in sight. A no-brainer of a claim too... See more

The WORST insurance provider ever!!!!! Stay away! A witness reported to police that a bus hit my vehicle in November while it was parked at my work. Police notified me and told me they had the drivers... See more

Quit and easy policy sign up. The only time I had to make a claim, Stella processed it incredibly fast and efficiently.

I had an extremely bad experience, it took close to 10 months to finally get a minor no fault repair carried out. I had to make contact with Stella more than 20 times and got no help. The communicati... See more

I haven't had to make a claim, but the sales and policy maintenance service is good. Except that I missed a couple of emails, and then the insurance expired after 14 days and I had to start a new poli... See more

Update- email sent to stella as they have requested below on the 18th of Feb I will come back to let you know if anything has changed or been done. ---------------------------------------------... See more

Easy to navigate on line. Rang and talked to a staff member who was really friendly, polite and helpful.

Extremely Disappointed – Claim Unfairly Declined and Policy Retroactively Cancelled I’m very disappointed with my experience with Stella Insurance. I was involved in a not-at-fault accident o... See more

Exceptional Service - I've had several interactions recently relating to the cancellation of my insurance policy (which previously wasn't enacted earlier last year). I've been very impressed with the... See more

The insurance allowed me to put my adult children on as well which was effortless

Worst experience imaginable! I had a truck merge into me on 28 Feb 2025, one month after my Stella insurance renewed, and honestly it would have been a better experience if the truck killed me!... See more

Very quick response, actioned my query and no issues. Very good customer service.

Operator spoke clear English, was polite and didn’t waste time

Simple and clear. Thank you. I have travelled with you before and not had to make a claim but I expect if I did that would be simple too! 🌺

Celina was so very helpful and really understood what I was after. Thank you

Lua was super friendly and helpful. Amazing customer service.

Great dealings with Jo, lovely phone manner

So far so good… friendly conversation.

Quick service easy to navigate

All good for travel insurance

Stella representative had attitude and was very rude

Very good service, simple to complete application.

great company to deal with and great price above all great team

Received excellent customer service. Explained in detail the different options.

Jo is very helpful.

Helpful and instant service

Very helpful staff & very professional

Fast & efficient service.

Very professional service