Superior Plumbing & Heating Reviews 5

They replaced the leaking pipe in our basement and did an excellent job. They arrived on time and diagnosed the problem quite efficiently. Their technician explained to me very clearly what the problem was and what it would cost before he started any work. This is a very professional outfit, and I would not hesitate to use their services again.

Generally a good customer experience with Superior Plumbing & Heating.. They have Very professional service technician, knew what he was doing, got the job done quickly too. Good explanation of costs involved, no hidden fees either. Booking the appointment could have gone a little smoother, but the quality of the work performed was good, everything is working fine so far.

Normally I don't post reviews but after working with Superior Plumbing and Heating,I could not stop myself as I am highly impressed with their knowledge and professionalism.Most importantly their pricing is transparent including no hidden charges like lots of other people do,Highly professionally qualified and trustworthy staff.Absolutely Brilliant.

Wrong tools for cleaning main sewer line. 2x. 2nd visit they tried to upsell me a new sewer system when I refused they offered cheaper solutions.Another reputable Co. did the job in less then 2 hrs.for less then half price. Small claims ? Christmas ruined.

On July 9, 2025, we lost water in our home and contacted Superior Plumbing for emergency service. A technician, Jamar, arrived and immediately pointed out a flipped breaker switch but didn’t check to see if the pump worked after flipping it back on. He told us the problem was definitely a failed cistern pump and quoted us $8,023 to replace it. When I asked about alternatives, I was told we could replace the contact switch for $1,700 and then possibly the junction box for $6,800—but Jamar assured us the pump had to be the issue.

We were desperate—no water during a heatwave and a disabled person in the home—so we agreed to the job and paid a $4,000 deposit. However, the work was delayed. A supervisor later admitted Jamar failed to check the system tank release. The job was pushed to the weekend.

On the fourth day without water, I noticed a drip from the tap. I tested all faucets—and they worked. The pump was fine. The problem had been the breaker switch all along. Superior Plumbing never verified this and misdiagnosed the issue.

We canceled the job immediately and requested a full refund on July 12. I was told someone would contact me, but no one followed up. After multiple calls and emails, Andrew Smith eventually confirmed a partial refund of $3,831.63 (deducting a $168.37 visit fee), but said it would take 10 business days.

I also asked that the refund be issued in the same form it was paid (half Visa, half e-transfer). I was told it was “already in progress” and couldn’t be changed. As of July 26, no refund has appeared, and calls/emails have gone unanswered. When I followed up again, I was told refunds may take 10–15 business days, contradicting the earlier timeline.

This company misdiagnosed the problem, charged a large deposit for unnecessary work, and provided extremely poor communication. I strongly caution others against using Superior Plumbing.