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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and natural ability to connect with children, fostering a safe and confident environment in the water. Consumers highlight the positive impact on their children's swimming abilities, with many noting significant progress in a short period. People appreciate the personalized approach of the instructors, who adapt lessons to suit individual needs and learning styles. Reviewers also value the patience and encouragement provided, which helps to build confidence and overcome fears. While opinions on the facilities are mixed, the overall sentiment towards the service, fitness aspects, and user experience remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

My children attend lessons in Stratford Upon Avon Welcombe Hotel. Rebecca is one of the best swimming instructors I have come across. My two children are both neurodiverse and require very individua... See more

Rated 5 out of 5 stars

SwimExpert leases high-quality pool space from local hotels, providing communities w/ addt’l options for all ages/stages of swim lessons. We’ve found their admin staff to be professional & helpful. Bu... See more

Rated 5 out of 5 stars

My daughter has just started 1:1 swimming lessons with Bethany S and we can't express enough how pleased we are. My daughter's confidence has grown in the water from the first lesson and we can see he... See more

Rated 5 out of 5 stars

We are so glad we found SwimExperts. Rachel has been amazing, so understanding of my twins complex needs and has adapted, and personalised the lessons to suit them. Mark in the admin to has also been... See more

Rated 5 out of 5 stars

Fantastic experience for first lesson with Swimexpert. Pool at Canary Wharf is good warm. Instructor Natchelle is amazing and has been very encouraging and helped me in great way. She has skills to... See more

Rated 5 out of 5 stars

We are very impressed with the 1-1 swimming lessons. We have just finished our first block and my daughter has learnt more in her 6 lessons with Chris then 6 months in leisure centre group lessons. We... See more

Rated 5 out of 5 stars

Loved it Matty was totally amazing, very patient with me and very understanding gridlock traffic meant I was over 2hrs late, it was extremely kind of him to agree to stay late for my lesson. Sw... See more

Rated 5 out of 5 stars

I booked a series of 6 lessons to help me regain swimming ability after a prolonged absence from the water. Every lesson was a positive and helpful experience. In particular, Lisa was an excellent tea... See more

Rated 5 out of 5 stars

Sean has been fantastic, and instrumental in Noah’s swimming development over the past couple of months. We have seen his confidence grow immensely and it has been all down to Sean’s expertise and cal... See more

Rated 5 out of 5 stars

My 8 year old daughter has lessons with Allan. She could swim well for her age, but after a short time she has learned all styles. I cannot recommend Allan highly enough - he speaks to her like an adu... See more

Rated 5 out of 5 stars

I am a novice swimmer but already after just 6 half hour sessions i feel like i am swimming with so much more confidence, competence and enjoyment! My instructor Roberts excellent teaching te... See more

Rated 5 out of 5 stars

My 9 year old had swimming lessons with Rob at Bridgewood Manor. He was brilliant and my boy loved his lessons, he just needed an extra few after completing his lessons at school. He now has the conf... See more

Rated 5 out of 5 stars

Luke is a very good coach. He knows what level you're at and tailors the lessons to make sure they're not too overwhelming. He's gotten me to a level where my progressing exponentially every lesson.... See more

Rated 5 out of 5 stars

My son has made great progress with Eloise B in the short time they have had together, we will be sad to see her leave for Bristol but wish her all the best for the future. A great instructor who q... See more

Rated 5 out of 5 stars

As a very nervous non swimmer swimexpert have been fantastic! My teacher Rachel is calm, kind, encouraging and reassuring. I feel safe, and i am seeing improvements each week! I look forward to each... See more

Rated 4 out of 5 stars

I wrote a review a few months ago about disappointing service. We had paid for several sessions and the teacher had not turned up.Swim expert (Mark in particular) followed up with me, explained they... See more

Rated 5 out of 5 stars

Bethany from Swim Expert has been amazing with our daughter. She loves going each week. We have just booked another block of lessons. The admin staff at Swim Expert have been brilliant too, fantastic... See more

Rated 5 out of 5 stars

My 14 year old son (who has Autism) can now swim with no issues and was fully comfortable with Omar his instructor. My husband has finally learnt to swim at 57 years old having previously been scared... See more

Rated 1 out of 5 stars

Booked a series of 5 lessons in langley, the instructor I had was not a very nice person, his approach to teaching was shouting at his pupils On my very last lesson he spent most of his time chatting... See more

Rated 2 out of 5 stars

As an adult of 62 who could manage breaststroke but nothing else I booked a group of five lessons hoping to learn at least to front crawl. The instructor Chris gave instructions but if I couldn't do w... See more

Rated 5 out of 5 stars

My 4 year-old daughter really loves her lessons and looks forward to every lessons with them. She quickly built confidence in water and progresses each time. She knows the name of every teacher as she... See more

Rated 4 out of 5 stars

My kids’ first time to try swimming lesson. They’re both scared of being on the water/pool but their instructor made them comfortable. I’m worried they might not even try getting on the pool but to my... See more

Rated 5 out of 5 stars

I would just like to say I have been learning to swim with the absolutely brilliant instructor called Robert W He makes me feel at ease and really helps to build my confidence because of my fear of w... See more

Rated 5 out of 5 stars

Amazing swim instructor. Bence really supported my daughter with her swimming technique & she has really enjoyed his lessons. He always ends on a fun activity & adapts as appropriate throughout the le... See more

Rated 5 out of 5 stars

We have had a great experience with swimming expert . Since my daughter started her swimming lessons she has improved greatly and her confidence has grown week after week throught the amazing guidance... See more

Rated 5 out of 5 stars

A big thank you to 'Amy' for teaching me the front crawl properly at the age of 52! part of my bucket list. I will continue to practice as much as possible but just wanted to say how grateful I am t... See more

Rated 5 out of 5 stars

I have been with Swim Expert for 2 years and it has made the biggest difference to my daughter’s confidence in the water. Luke has been her teacher from the beginning and has been able to coach her fr... See more

Rated 5 out of 5 stars

I started 1-2-1 lessons with Vanessa, I cannot swim and get very panicky in water. After just 4 lessons i feel so good about starting with Vanessa that i feel confident in water and want to learn to... See more

Rated 5 out of 5 stars

My 7 year old daughter is taught by Jakob. She has autism and ADHD and always struggled in group settings. These one to one lessons are brilliant and she’s making progress far more than she did in the... See more

Rated 5 out of 5 stars

Both my daughters have progressed really well with their swimming. My younger daughter is epileptic so swimming can be a concern but HydoKidz have been amazing and the small group numbers mean I can b... See more

Rated 5 out of 5 stars

Both my children have learnt to swim with swim expect at the Novotel in Brentford over the years. Luke M is a fantastic tutor. He has shown great patience with my daughter. Luke is clear with instruct... See more

Rated 5 out of 5 stars

I started learning to swim later in life and have made remarkable progress, all thanks to my wonderful instructor, Lauren. She's been encouraging and supportive, and really helped build my confidenc... See more

Rated 5 out of 5 stars

The ease of booking caring team to make the lessons work for the client / pupil The teacher -specialist in my case Colin introduced ease straight away- his experience in people knowing how to pra... See more

Rated 5 out of 5 stars

Great experience and confidence boosting. Had lessons with Robert and well worth coming for a life long skill. Will continue to book in to keep getting better. Recommend going with Robert highly!

Rated 5 out of 5 stars

Friendly and enthused. Just what was required as my son started relatively late (swimming). Made him feel so confident. Came out of every session buzzing!

Rated 5 out of 5 stars

Our son has been swimming with Sean for nearly a year, and has shown amazing progress. Sean has been incredibly patient, and has helped instil a love for the water and built a strong foundation for sw... See more

Rated 5 out of 5 stars

Gerryn has been teaching my daughter for the last few months and I can see a vast improvement in her swimming and confidence. Gerryn has good experience and expertise of interacting with young kids... See more


Company details

  1. Swimming Instructor
  2. Swimming School

Written by the company

The UK’s leading swimming improvement service, offering 1-2-1 swimming lessons. Improvement guaranteed. Call us on 0330 111 2929


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Luke is a very good coach.

Luke is a very good coach.
He knows what level you're at and tailors the lessons to make sure they're not too overwhelming. He's gotten me to a level where my progressing exponentially every lesson.
Very good!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic swimming instructor - Stratford Upon Avon

My children attend lessons in Stratford Upon Avon Welcombe Hotel. Rebecca is one of the best swimming instructors I have come across. My two children are both neurodiverse and require very individualised instructions. It took just one lesson with Rebecca to pull out the best swimming abilities I've seen in my children. My 5 year old went from not wanting her head to touch the water to being fully submerged in the pool within the first 30 min lesson. She has a natural ability with children that makes them feel safe and confident in the water. I could not be happier with the lessons.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it

Matty was totally amazing, very patient with me and very understanding gridlock traffic meant I was over 2hrs late, it was extremely kind of him to agree to stay late for my lesson.

Swimexperts so far have been excellent with the teachers and back office team.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Patient, understanding and enthusiastic

Having lost confidence to swim, Lauren has been very patient with me, understanding my confidence issues and taking time to help me relax at the beginning of sessions, she is a very positive and kind teacher with lots of enthusiasm.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Holly is a great teacher- breaks the…

Holly is a great teacher- breaks the techniques for each stroke down and then build back up to the full stroke. The pool is lovely - clean and warm

Ive booked another six lessons!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

We are so glad we found SwimExperts

We are so glad we found SwimExperts. Rachel has been amazing, so understanding of my twins complex needs and has adapted, and personalised the lessons to suit them. Mark in the admin to has also been most helpful, and nothing ever seems to much trouble. would 100% recommend them.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience for first lesson…

Fantastic experience for first lesson with Swimexpert. Pool at Canary Wharf is good warm. Instructor Natchelle is amazing and has been very encouraging and helped me in great way. She has skills to bring best.
I will recommend her anyone and want to learn or improve
DM

January 11, 2026
Unprompted review
Rated 4 out of 5 stars

My kids’ first time to try swimming…

My kids’ first time to try swimming lesson. They’re both scared of being on the water/pool but their instructor made them comfortable. I’m worried they might not even try getting on the pool but to my surprise they enjoyed it and wants to do it again! Thanks to the lovely and friendly instructor

January 4, 2026
Unprompted review
Rated 4 out of 5 stars

A great recovery!

I wrote a review a few months ago about disappointing service. We had paid for several sessions and the teacher had not turned up.Swim expert (Mark in particular) followed up with me, explained they had teacher issues and had appointed a new person. He offered a free session with the new teacher who was excellent and we have booked more. A very responsive outcome which is much appreciated....

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great instructor

I had a swimming lesson with instructor called Pav and I can’t express enough how pleased I am, I learned a lot.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

We are very impressed with the 1-1…

We are very impressed with the 1-1 swimming lessons. We have just finished our first block and my daughter has learnt more in her 6 lessons with Chris then 6 months in leisure centre group lessons. We are booking our next block tonight as Hattie’s water confidence has improved so much.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Top-Quality Swim Instructors!

SwimExpert leases high-quality pool space from local hotels, providing communities w/ addt’l options for all ages/stages of swim lessons. We’ve found their admin staff to be professional & helpful. But more than anything, Luke M. — our child's instructor since Apr-2023 — consistently challenges and encourages our son twd greater skill in the water. We’re very pleased with our son’s safety, confidence, and progress in the water.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I would just like to say I have been…

I would just like to say I have been learning to swim with the absolutely brilliant instructor called Robert W
He makes me feel at ease and really helps to build my confidence because of my fear of water,I would highly recommend him.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended!

Luke is a great instructor. We started lessons to regain confidence and from the first session we felt relaxed and supported. Luke tailors the sessions to ensure progression from week to week.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Our daughter now has lessons with Charlotte and is doing brilliantly. Charlotte is kind and patient and our daughter looks forward to her lessons each week!

October 5, 2025
Unprompted review

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