Tandem Bank Reviews 4,620

Tandem Bank made a great first impression. The ID checks were thorough without feeling heavy, and the whole process felt fair and human. The app guided me step by step, and the tone stayed friendly t... See more

The customer service is great, calm, kind and polite. Mr Jay is always ready to help, even one step forward! He breaks everything down, with patience and quickly addresses all the information required... See more

I applied via a broker and got tandem accepted my application and have set up my account without any issues at all. I now have my car and an easily accessible online account for tracking/making all my... See more

had a great experience arranging my car finance. The process was clear from start to finish, and everything was explained in a way that was easy to understand. My application was handled quickly, and... See more

There was technical error on my account which was stressful and left me in panic, but thanks to Rhys he swiftly dealt with the matter very reassuring. Honestly this is my first time dealing with tande... See more

Strategic vehicle solution is the best in the game when it comes to getting car finance or looking to sell your car. First and foremost I want to thank Carlos for his outstanding customer service and... See more

Would rate a zero if I could. Tandem removed the verified account self service function. I have phoned, emailed several times. Finally sent the opening statement of my new bank account that I switched... See more

We had a really good experience with Tandem. Our broker was Lauren and she did an amazing job explaining everything to us as clearly as possible, even when we had a little knot on the way, it was han... See more

Amazing experience from start to finish! Bought a car a Tuesday and picked it up the Friday. Excellent services. Everything came through straight away from messaging to emails. Easy to understand the... See more

Opened an ISA on 29 December 2025 and requested a transfer on 1 January 2026. Almost 3 weeks later, absolutely nothing has happened and no communication whatsoever. Tried contacting through online cha... See more

Generally very happy with Tandem. Quick and easy application and funds paid out in a timely manner A small mistake was made when disbursing my funds, however , after contacting them it was sorted... See more

The way they transferred the money within a day into my broker account was unbelievable 👏 easy to get the loan you want no hassle no stress no worries about getting declined or not. getting approved... See more

Tandem have been my husbands rock! My husband recently purchased a vehicle that was beyond repair within 3 months of ownership this was a very stressful and expensive time. They looked after him and... See more

Tandem made my finance so easy to set up. The payment calculator was fantastic to work out how many months I wanted to pay back the loan. Having a 3 year interest free option was just what I was hopin... See more

From start to finish Edinburgh Boilers were first class. The Father and son who fitted the boiler were excellent, job done in approximately 3 hours they were neat and tidy and left the house as it wa... See more

I had a massive decision to make and literally 3 days to make it to ensure I had a car and didn’t need to let it impact my working life and TANDEM were amazing Quick and friendly service and a deal... See more

Tandem has made my life so easy. Quick, no nonsense, and totally professional. I can and have told my friends and relatives about how accommodating and understanding the staff at Tandem are. Ready to... See more

We spoke with Luke today who was totally professional. He listened to our problem attentively, didn’t rush us and treated us with utmost respect. If only all customer service experiences were like thi... See more

I recently had new windows installed by First Home improvements. Matthew Wick & Andy O’Connor carried out the installation and I was impressed in how considerate and courteous they both were. All rub... See more

Tandem together with CarMoney made my car purchase a dream process! Everything was seamless and documents easy to access on my mobile. Sorted in 48hours. Can’t recommend them more highly. - D. Heref... See more

I was disappointed with this company in their ability to conduct a consumer rights complaint/investigation. No one from the complaint department actually speaks to you, or is contactable via the phone... See more

Wished to pay off an outstanding balance by cheque. They could not advise who to make the cheque payable to. Did not answer any of my e-mails. Had to cancel cheque with bank and pay by bank transf... See more

Wouldn't touch with a barge pole. Customer service are rude, even if yiu lend 10k you will be expected to pay back everything including interest. Even if you offer early repayment. They are a very... See more

Communication is shocking! Don't respond to emails and when try to call, get option for call back by pressing 1 and no ever returns call. 3 Emails I've sent now regarding me paying loan off and reques... See more

Took out a home loan in May 2023. Fast forward now when i am trying to sell my house my solicitor informed me that Tandem bank never completed the process to register their interest with HM land regis... See more

I got a scripted reply to my simple question. When asked to escalate the matter as replies were not sufficiently clear, I got cut off with a message connection timed out!!! So I emailed the same que... See more

I strongly advise anyone considering finance with this company to look elsewhere. My experience has been nothing short of a nightmare. The car I financed developed a major fault immediately after... See more

This company is so bad at communicating I had tried to change my payment date as I change jobs and would be getting paid on a different date. This proved difficult to do with them and ended up missing... See more

Never known a company to have such poor Customer service, I’ve tried to settle a loan and trying to get a response or replies to emails is a joke. Staff that you do speak too are unhelpful or feel l... See more

I purchased a car and arranged finance through this company, but had issues with the vehicle from day one. Instead of helping, they made it clear the problem was now mine to deal with. The support... See more

App doesn't feel secure. Logging in, the numbers are very slow. They send the one-time passcode to the phone you're on! If your phone got stolen, the thief could get right in to your account. Update... See more

I wanted to make an early payment on a portion of a home improvement loan with Tandem. I rang up and spent an eternity waiting for an answer. I got through to someone eventually who said that he would... See more

Worst company ever, had finance with them , never reply to emails. Sent out yearly statements that had errors on it. Now the account is closed have not supplied a closing balance or letter showing a... See more

I'm basically here to rate Mr Mohammed's excellent customer service today. Since I've been in this country, I've never been so lucky to get in contact with a service provider who is FAST, CLEAR AND PR... See more

Tandem savings accounts are the best so easy to use and simple for anyone money clears quick I love my tandem account just started and got nearly 4percent interest daily compounded added monthly it’s... See more

Had a car finance with them got a problem with the cars timing belt within first 4 months due to which reason i decided to reject the vehicle after 5 months of having to pay for insurance for it to be... See more

I had a really great experience with Tandem’s customer service. The team was incredibly helpful, patient, and professional throughout the entire process. They took the time to listen to my issue, expl... See more

Another snake in sheep's clothing. Very happy to take your money and take in £000s on interest, but the second there is a problem, the management team are completely deviod of empathy and human touch.... See more

About to start a finance with them. Received an email with a link to access my account. Link didn’t work so no access or control over my account. They don’t respond to emails. Typical British after sa... See more

It was a great experience, they financed my new car within a day, visit or apply finance for your new car or on things another then take first step to your new thing. Thank you tandem bank

5* customer service. Had to call twice due to lost phone (my fault) Call answered immediately with no waiting, and both times dealt with by friendly agents in a super efficient manner! Really helpf... See more

Being at my age i didn't expect to get a loan, but i did the whole experience was great from being to end, the person who dealt with my application (Hamza) was so patient with at no time did i feel... See more

This is my first dealing with Tandem Bank. They fully explain things out clearly in terms that don’t baffle you with jargon. I am impressed. Will definitely use this business again. Very impressed wi... See more