They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more
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Awesome customer service!!
I asked a question about my new hair and received awesome customer service and I will always recommend this company for their products and support. Thank you!
Fantastic company!
I originally selected the wrong length and hair color. After several emails and pictures, the extremely professional staff assisted me and replaced free of charge the hair products. I am very impressed with the products and highly recommend this company!
It’s so comfy I could probably nap in…
It’s so comfy I could probably nap in it.
The product is perfection
The product is perfection, very high quality hair. Exactly as advertised. I might suggest they improve on better videos for how to really put them on. Loved the 2 for 1 straight and curly. The color was spot on for my hair color too.
The hair is a perfect match!
Love the product
Love the product! Made me look like a rockstar. Easy to use. Blends well with my hair.
Knots
So, just wanna start by saying this business customer service is great, very understanding and helpful and this is why I gave it two stars, unfortunately the hair isn’t worth it, it really does match your hair color and looks like real hair but the hair gets tangled nonstop and nearly impossible to get any knots out once made, regardless of how many times you brush or wash it, is known that I would have never purchased it because who wants to be walking around with a birds nest in their head?
2 wrongs made a right (hair piece!)
I ordered the hair piece that I thought would work on my hair color and when it came, it was the wrong -it didn’t match my hair color. I asked/emailed them-asked if now return the two hair pieces I received?. I got a buy one get one free during the holidays. I was told if I already opened the package, then I couldn’t return it and that made me upset. I only opened one to try it on for a moment and never used it. They then responded to my email - they were extremely helpful and patient with me and gave me a one time Chance to try another color hair without any cost. I was elated at this and received my two new hair pieces which match my hair perfectly and I couldn’t be happier. Most companies would have fought back with me or not been as understanding and willing to help! Im such a huge fan! Can’t wait to get more hair pieces in the future. I asked if I could return the hair pieces I never used to them and especially the one I never opened, but they said I could just keep it or give it to a friend.❤️ the hair is beautiful and it’s amazing all the different colors and links they have. It looks just like my natural hair.!! No better company in my opinion
Impossible to return
This company practices false and/or misleading advertising. They promise 30-day money back guarantee and easy returns when in fact none of those things are true. I asked to return the product since it just doesn't work for me and was told that "used or opened" items cannot be returned. How am I supposed to try it if I cannot open it? I was offered 50% refund after I would have to pay shipping and restocking fee and when I declined, their only other option was exchange for different color or store credit. I don't want a different one, I don't want one at all! Ultimately, I cannot return it and receive a full refund for a product I didn't use. They're very inconsistent in their statements, so I would be very careful and thought twice before buying from them. If you already have hair and you just want length, this product might work for you, but if you have thin fine hair don't expect it to look good on your head.
I have never had extensions or used…
I have never had extensions or used wigs before, after watching the videos, on a whim I decided to order. I was sure I picked the wrong color and they probably weren't as cool as they looked. But I was extremely surprised, first the color matched perfectly, second the hair feels and looks very real, and the only reason it takes me a bit to get in comfortably is it could use 2 more clips as I have a small head. Both came with one extra clip and string which is awesome, I purchased more clips and will be attaching myself. They are very comfortable to ware and I highly recommend.
It stays put all day
It stays put all day. Even when I’m rushing around.
So easy to put in and great for someone…
So easy to put in and great for someone on the go. Even if I don’t have time to style my own hair, I use a headband for seamless application!
I ordered the wrong color and they went…
I ordered the wrong color and they went above and beyond to help me find the right color fit for my hair.
I had the best experience with "That…
I had the best experience with "That Hair". My extensions are a perfect match and I love the way I look with my extensions in. Thank you!
I have made several purchases from them…
I have made several purchases from them and the customer service is top notch!!! I emailed them and in 24 hours they fixed the problem and had my new order on the way.
I am very happy with my experience with…customer service
I am very happy with my experience with your company and customer service. You listened to my concerns and dealt with them in a timely manner. Thank you so much
It’s giving “good hair genetics” lol
It’s giving “good hair genetics” lol. I walked past a mirror in a store and had to do a double take.
They went above and beyond
They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white and not iron metal grey) with some light brown from my normal color, The 2nd color pick was much better, although I wish they did offer something between white and dark grey. Thank you, love the quality!
I FEEL AMAZING
I can belive how realistic the hair is. I was so unsure of the color as computers/photos don't always truly represent it. It was a perfect match and everyone loves it.
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