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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product quality, noting that it looks and feels real. Consumers also appreciate how easy the extensions are to use, with many highlighting that they blend perfectly with their natural hair. People mention that the extensions give them a boost of confidence, especially those dealing with hair loss. The business's customer service receives high praise, with reviewers describing it as prompt and helpful. Consumers appreciate the color matching service and the willingness of the company to resolve issues. However, some reviewers have mixed opinions about the order process, with some experiencing difficulties in getting the right color or fit.

Based on these reviews

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

Trying to reach customer service is difficult. Do not buy without doing hair color match or you cannot get refund. They will issue an exchange after you consult hair color match. The hair match was ac... See more

Rated 4 out of 5 stars

This is my first time trying a halo extension, and I'm impressed. It looks incredibly natural and blends really well with my hair. My only issue is that the wire sometimes slips if I move too much. I'... See more

Company replied

Rated 4 out of 5 stars

I received my halo extensions recently & watched some tutorials. For the price, they are very nice & the color matches my hair perfectly. I wore them while around my daughter, who’s a Cosmetologist &... See more

Rated 5 out of 5 stars

I have never had extensions or used wigs before, after watching the videos, on a whim I decided to order. I was sure I picked the wrong color and they probably weren't as cool as they looked. But I wa... See more

Rated 5 out of 5 stars

I’ve been looking for something that would make my hair look thicker that I could also put into a ponytail. I bought expensive wigs only to find they were soooo uncomfortable to wear and kept creeping... See more

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more

Rated 5 out of 5 stars

Perfect match. Great price. Amazing real looking and feeling quality. Beautifully packaged with love and pride. Great branding. Excellent customer service as I placed order but forgot to apply my 15... See more

Rated 1 out of 5 stars

ThatHair has deceptive marketing and refund processes. There is nothing easy about their return/refund process and beware that if you even open the package to check the color they will no longer accep... See more

Rated 1 out of 5 stars

False advertising - SCAM. It’s a regular, thin, clip-in hair weft, that has a completely unnecessary, clear, fishing line type string attached. Temu has superior extensions for 1/2 the price. An... See more

Rated 5 out of 5 stars

Absolutely love my new hair ! I've always struggled with traditional wigs and for me they were always limiting to what I can wear ( hat ) as well as being able to move around and not shift / move ever... See more

Rated 5 out of 5 stars

Love my halos 😇 ! Great customer service. I bought 2 different ones and one of them wasn’t really working well with my hair color and they sent me another that did! So affordable. Highly recommend!👍... See more

Rated 5 out of 5 stars

Hands down, the BEST customer service I've ever experienced!! I was honestly a total handful, but I was met with nothing but patience, kindness, and incredible flexibility. They made me feel like... See more

Rated 5 out of 5 stars

I’m really impressed with the quality of the hair. I should have chosen a slightly darker color, but honestly, it still blends beautifully and makes my hair look fuller and so much better. It’s incre... See more

Rated 5 out of 5 stars

I purchased two hair extensions and they were the wrong length and color (my fault). Thathair customer service offered to suggest a new color based on a picture I sent to them. They immediately picked... See more

Rated 5 out of 5 stars

I absolutely loved the Halo Hair Extensions from ThatHair.co! They’re incredibly realistic, perfectly matched to my hair color, and blend so seamlessly that no one can even tell they’re extensions. I’... See more

Rated 5 out of 5 stars

Truly beautiful extensions. As a stage 4 cancer patient, my new treatment protocol has badly thinned my hair. When i wear these extensions they look so natural and give me my self confidence back. Al... See more

Rated 1 out of 5 stars

I got the wrong color extensions, at first I was hopeful and thought they were going to send the right color and then they stopped communicating with me completely. I've emailed over a dozen times and... See more

Rated 1 out of 5 stars

The quality is...questionable. But the real kicker? Their customer service. I reached out, hoping for a simple color match, because what arrived looked nothing like the online photos. Their response?... See more

Rated 3 out of 5 stars

The hair is of very nice quality. The color match not so much. It’s very pretty but not my hair color. Additionally, I couldn’t get the dang apparatus to lock in place. So it just slipped out immediat... See more

Rated 4 out of 5 stars

I received my new halo extensions from Thathair and the color couldn't be more perfect. The texture felt just like human hair and the fullness matched that of my natural hair. However, I have yet to t... See more

Rated 1 out of 5 stars

The company does not adhere to their return policy. It states unused and original packaging and when you try to return it the same exact day you received it, they try adding in their emails “unopened... See more

Rated 1 out of 5 stars

This company practices false and/or misleading advertising. They promise 30-day money back guarantee and easy returns when in fact none of those things are true. I asked to return the product since it... See more

Rated 1 out of 5 stars

I had a bad experience with Thathair. I ordered my halo and it did not match my hair. I sent emails to them many times and finally after over a month received a reply. They asked me to send picture... See more

Rated 5 out of 5 stars

I’ve been dealing with postpartum and autoimmune-related hair loss, and this Halo has been an absolute game-changer. When my first order was lost, the company responded with kindness and urgency, send... See more

Rated 4 out of 5 stars

The length i ordered is too long so I'm going to take it with me to the beautician and have her cut it and blend it into my hair. The color is just a bit darker than mine but is super close. I have a... See more

Rated 5 out of 5 stars

This company has the BEST customer service. So helpful even tho I made not 1 but *2* mistakes they made sure to help me and got me EXACTLY the right shade and length I needed. I would recommend you to... See more

Rated 5 out of 5 stars

Easy-to-use and matches perfectly with my blonde hair as the one I oder it has highlights i would of preferred the blonde blonde but I like it it's the color now mixed, brunette hair color with blon... See more

Rated 5 out of 5 stars

Great products, prices and above all amazing Customer service. I will definitely be a returning customer. Their products look and feel like real hair and are very affordable. Most of all th... See more

Rated 5 out of 5 stars

I don't usually write reviews, but this deserves it! I've tried every types of extension - clip ins, tape-ins, even sew-ins but nothing compares to this halo. It's SO easy to put on, takes literally 3... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure what to expect, but the moment I wore it, I understood the hype. It blended SOO GOOOOD with my hair, it added volume in the most natural way possible, and made me feel so put together. I... See more

Rated 5 out of 5 stars

Wow I am really pleased with thathair! I always suffered from hair loss and usually wear headbands and wigs since receiving thathair makes me feel so confident. It’s very light weight and looks and fe... See more

Company replied

Rated 5 out of 5 stars

Wow I am really pleased with thathair! I always suffered from hair loss and usually wear headbands and wigs since receiving thathair makes me feel so confident. It’s very light weight and looks and fe... See more

Rated 5 out of 5 stars

This is the best place to buy hair. They are truly amazing with making sure your hair color matches and also making sure the length that you want is sent. Secure and also a trusted place~they take it... See more

Company replied

Rated 1 out of 5 stars

I ordered my hair extensions on July 31st it's been almost an entire month and I still haven't received them. I've reached out to the crappy delivery company multiple times and they either hang up aft... See more

Rated 2 out of 5 stars

The hair extensions are not terrible. But I had changed my mind and did not want them after looking at them. They’re unopened, unused, in the original packaging. I contacted the company within 30... See more

Rated 5 out of 5 stars

I had hair loss due to having radiation and for a woman that is just like very upsetting. I didn't want to get a wig or have extensions woven. And I saw this product it is absolutely amazing that's al... See more

Rated 4 out of 5 stars

Efficient service from ordering to delivery. Good quality product. I found the adjuster quite awkward to get to stay at the right size and I messaged on FB to ask about tutorial videos to help us for... See more

Company replied

Rated 5 out of 5 stars

Absolutely obsessed with my new extensions from ThatHair 😍! They’re super soft, blend flawlessly with my natural hair, and give that perfect volume and length without feeling heavy. Seriously a game-... See more

Rated 5 out of 5 stars

I mistakenly ordered the wrong color and your customer service was top-notch. I had no problems making the exchange. They were so helpful and kind truly a wonderful experience. Oh and PS the hairpiece... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 5% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Awesome customer service!!

I asked a question about my new hair and received awesome customer service and I will always recommend this company for their products and support. Thank you!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

I originally selected the wrong length and hair color. After several emails and pictures, the extremely professional staff assisted me and replaced free of charge the hair products. I am very impressed with the products and highly recommend this company!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

The product is perfection

The product is perfection, very high quality hair. Exactly as advertised. I might suggest they improve on better videos for how to really put them on. Loved the 2 for 1 straight and curly. The color was spot on for my hair color too.

February 11, 2026
Unprompted review
Rated 2 out of 5 stars

Knots

So, just wanna start by saying this business customer service is great, very understanding and helpful and this is why I gave it two stars, unfortunately the hair isn’t worth it, it really does match your hair color and looks like real hair but the hair gets tangled nonstop and nearly impossible to get any knots out once made, regardless of how many times you brush or wash it, is known that I would have never purchased it because who wants to be walking around with a birds nest in their head?

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

2 wrongs made a right (hair piece!)

I ordered the hair piece that I thought would work on my hair color and when it came, it was the wrong -it didn’t match my hair color. I asked/emailed them-asked if now return the two hair pieces I received?. I got a buy one get one free during the holidays. I was told if I already opened the package, then I couldn’t return it and that made me upset. I only opened one to try it on for a moment and never used it. They then responded to my email - they were extremely helpful and patient with me and gave me a one time Chance to try another color hair without any cost. I was elated at this and received my two new hair pieces which match my hair perfectly and I couldn’t be happier. Most companies would have fought back with me or not been as understanding and willing to help! Im such a huge fan! Can’t wait to get more hair pieces in the future. I asked if I could return the hair pieces I never used to them and especially the one I never opened, but they said I could just keep it or give it to a friend.❤️ the hair is beautiful and it’s amazing all the different colors and links they have. It looks just like my natural hair.!! No better company in my opinion

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to return

This company practices false and/or misleading advertising. They promise 30-day money back guarantee and easy returns when in fact none of those things are true. I asked to return the product since it just doesn't work for me and was told that "used or opened" items cannot be returned. How am I supposed to try it if I cannot open it? I was offered 50% refund after I would have to pay shipping and restocking fee and when I declined, their only other option was exchange for different color or store credit. I don't want a different one, I don't want one at all! Ultimately, I cannot return it and receive a full refund for a product I didn't use. They're very inconsistent in their statements, so I would be very careful and thought twice before buying from them. If you already have hair and you just want length, this product might work for you, but if you have thin fine hair don't expect it to look good on your head.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have never had extensions or used…

I have never had extensions or used wigs before, after watching the videos, on a whim I decided to order. I was sure I picked the wrong color and they probably weren't as cool as they looked. But I was extremely surprised, first the color matched perfectly, second the hair feels and looks very real, and the only reason it takes me a bit to get in comfortably is it could use 2 more clips as I have a small head. Both came with one extra clip and string which is awesome, I purchased more clips and will be attaching myself. They are very comfortable to ware and I highly recommend.

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

They went above and beyond

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white and not iron metal grey) with some light brown from my normal color, The 2nd color pick was much better, although I wish they did offer something between white and dark grey. Thank you, love the quality!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I FEEL AMAZING

I can belive how realistic the hair is. I was so unsure of the color as computers/photos don't always truly represent it. It was a perfect match and everyone loves it.

February 9, 2026
Unprompted review

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