T.H.Baker Reviews 9,350

Very good customer service. I didn't keep the item in the end, as it was smaller than expected (due to my not measuring correctly). However the speed of delivery and smooth return process was much app... See more

Looks a lovely gold chain and quite strong. As expected catch is a bit tricky for an elderly person but better than many. Beautifully packed and impressively prompt delivery for a very reasonable pr... See more

Firstly a great deal and made even better with an extra 10% off in one of their flash sales. The delivery process was swift with updates provided throughout and a friendly call once dispatched. Arri... See more

First time purchase with T.H. Baker. They checked out on online reviews/strong Trustpilot score. Easy, straight forward purchase experience online. Product shipped within time frames stated. Product r... See more

Sent me jewelry which was defective after I've spent thousands I don't want to risk sending it back through the mail, at my own expense, incase no refund / resolution is issued. I should be able to... See more

I placed a last minute order online for a watch in the sale for a Christmas gift. After initially not getting any tracking info I contacted customer services and the communication has been fantastic.... See more

Fast delivery, but unfortunately there was a delay at the local sorting office. I rang the jewellers and their customer service was excellent. The honest, upfront truth with no frills is what i like... See more

I have always purchased my jewellery from T.H.Baker, I find the craftsmanship and Quality second to none. Transactions are smooth and I'm kept informed at every point, from order to delivery. Delive... See more

Have been a client at Horsham for over 25 years and have never had a bad experience in regards to personnel or products purchased. It is always a pleasure to be met by people who greet you by name wit... See more

Great service, efficient , packaged well Had been looking for this item for a long while. So was slightly uncertsin as it easnt available anywhere else. Took a chance Ordered it just before Christma... See more

Great delivery times, easy ordering and lots to choose. Only drawback is for many items there is no given size, diameter, earring drop etc nor a photo with the item being worn - a photo alone can be m... See more

Product was as described, extremely happy. After purchase the team called to re-confirm order etc. As my product was re-sized, I then got another call once it was ready and being shipped out, three da... See more

Despite some reservations on buying online and after much research into various companies I finally settled on T.H.Baker. Everything went smoothly and my order was very well managed by Jennifer. I c... See more

Excellent service and great communication. I had to return my lovely ring, my fault as I did sizing wrong, I returned Friday morning via post office tracked return so they'd get it Saturday. My new re... See more

Order # 1400271136 I Still have not received this order, as my address was incomplete on the package. My full address is: Yvette Nicholls, 127, Balmoral Way, Worle, Weston-super-Mare, BS... See more

Our second visit to your Merry Hill store for my daughter's second ear piercing. The same lady completed the procedure again and she was amazing! Great customer service and brilliant at ear piercing,... See more

Found T H Baker by accident and so glad I did. The Softies collection are beautifully made, and I bought the Bunny Rabbit with my granddaughter's name on the foot which I shall save for Easter. She wi... See more

Items perfect well packed your part posting faultless but then In uk it took ages I put down to back log over Xmas I even rang them twice. Life’s never perfect mr p j Arnold In the end wife is hap... See more

I ordered a Boss Necklace to be delivered on a special delivery for Saturday. But it didnt arrive until end of Sunday so I messaged the company for an update and they said there was an error. I'... See more

Purchased a £200 pair of earrings however the clasps on one of them come undone even though clicked correctly into place. This earring is now lost. However, T H Baker refuse to replace it and state th... See more

I ordered a montblanc pen for my husbands birthday . Once received opened the parcel to items missing like the pen nib and ink . It was just an empty shell . Couldn’t get through to customer services... See more

The watch arrived in the wrong box and missing the charger customer services were contacted who contacted store it was dispatched from. 10 days later still no joy receiving the missing part so got a... See more

I took a very expensive Chopard LUC watch to Burrells Jewellers in Winchester (who I believe are owned by TH Baker). The former are the main agents for Chopard. Some repairs were required togeth... See more

Absolutely disgraceful. Ordered pearl necklace and matching earrings received necklace via their sister co who as it turned out had the same product at a lower price (be careful and try Jewel Hut inst... See more

I only gave 3 stars due to the inconvenience I was caused when I ordered the red Haribo gummy pendent . Instead I received a rose pendant contacted them via email TH Baker nothing did that twic... See more

Good quality necklace. I paid for next day by 1pm, unfortunately free vouchers turn up on time but the necklace did not. Had to chase up to find out why the necklace was not in the package. Apparent... See more

Took just a few days for watch to be delivered. Looks great, but disappointed with the loose bracelet as I had included my wrist size in the comments box. Decided to purchase a watch tool kit from ano... See more

Okay service. Little tracking available once I'd placed my order. It arrived quickly and is a lovely piece. However, I ordered one too big and had to send it back before getting the right sized one.... See more

My daughter bought two bracelets in a local shop in Telford, one for herself and one for her friend. The staff was very unfriendly during the purchase. The bracelets irritated the skin as they we... See more

order never got delivered to my home door, but by someone bins YES. royal mail delivered and left at some kind of bins on my street. spoke to customer services and they have refused to refund, they al... See more

Abysmal quality of the Dragonfly pendant and chain that I purchased for a Christmas gift. The chain snapped within 30 mins of being worn. The pendant itself is beautiful but the chain is inferior qua... See more

Pearl earrings arrived promptly and as described. However, on the website it showed the itens in gift bags which expecting but it was just a box which is disappointing. There was an option to have... See more

been asked to leave a review before I've even had my order i complained yesterday its still not arrived they weren't interested until I wait until 11th.. I ordered on the 31st.jan

Very disappointed. I rang and asked before purchasing my watch. Could I get extra cufflinks i was happy to pay. I explained that I had purchased a watch from a store only to be told they cannot sup... See more

Initially wrong item received and phone number on invoice not working. However I spoke to Stourbridge store who then got Kidderminster to ring me and correct number obtained. Spoke to Shiobhan who s... See more

I ordered this product as a last minute gift, completely understanding that it may arrive after Christmas. I couldn’t believe it when it was out for delivery 2 days after ordering, even though it was... See more

I am disappointed in the response that I received from my complain about my ring ,I took my engagement ring down to the Alton shop for resizing and having the prongs checked because they were catching... See more

Recently ordered a collectable half sovereign coin. Coin which arrived did not match the images advertising the item. Item badly damaged and in poor condition. No quality control checks appear to h... See more

searched for an item on google, came up this company had what I was looking for, upon visiting the website it suggested I made an enquiry which I duly completed, to be frankly and abruptly told the it... See more

Initially sent the wrong item - turns out it wasn’t mine and mine was still being resized and asked me to resend the mis sent jewellery at an inconvenience to myself as I don’t live near a post offi... See more

A fantastic company to buy from, really helpful team members on the phone, they honoured their Price Match guarantee which meant we got a wonderful Tagg watch for a brilliant price. Really quick deliv... See more

Disappointed and Misled – Not a New Watch I purchased a Longines DolceVita that was advertised as brand new, but what I received tells a different story. The watch arrived with visible scratches, n... See more

I wanted to purchase a reasonably expensive gold bracelet for my wife. I was offered a 10 percent discount if I registered my details which I did. I received a return email with an appropriate discoun... See more

Disappointed as I ordered three rings as a set but one of them was way too small. Replacement was not available and therefore I had to return all three... The company did not accept that the rings... See more