The Scent Reserve Reviews 7,519

Poor customer service! Sent the incorrect fragrance. Have chased them up regarding the matter twice via email (request numbers: 201285 & 202324) and once via Facebook messenger. It has been nea... See more

Great customer service when my order came through wrong. I got in touch via email to enquire about my order and after a couple of emails back and forth including pictures sent of what I originally rec... See more

Wouldn’t buy the name anymore when you can buy the number and still get the same results and it goes such a long way when you spray like a king, and it smells the same, was worried the long lastin... See more

I placed my order on the 1st December as part of the black Friday deals and so far I've only received 8 out of 24 bottles ordered. I'm constantly emailing for updates or even a refund at this poin... See more

1st time ordering on 26th Dec, received an message saying it had been delivered which it had not. Emailed querying as its still said waiting instructions on Shop. Did receive email back saying it hadn... See more

Ordered on 28th november, black friday deal. 8 for price of 4. Nearly 2 weeks later Still not recieved this order. Tried contacting multiple times, with no reply, accept generic email. Useless.... See more

We placed 2 orders on the 11th December for 12 bottles on the Black Friday deal, 8 women & 4 male inspired fragrances. The 1st package has arrived today, they smell great & packaged well. 1st time ord... See more

I absolutely love love The Scent Reserve. Their fragrances are affordable and brilliant value for money. The fragrances smell divine and have last long. I have purchased 20+ bottles in orders so far.... See more

Hi Team , Order Number: TSR1243048 I have reviewed before about no response from help desk regarding status - You do understand due holiday. However i have received 4 wrong items in m... See more

I have ordered from them three or four times and the product itself is good (for the price). However, if there is a problem their customer service is shockingly bad. I emailed several times and al... See more

Tried a few dupe firms and TBH the Scent reserve are the best .,.blends are better some of the last lot where bottled 3 months ago meaning maceration has already taken place i ordered 108,120,157 and... See more

Was hoping to have found a decent site with these guys, after my first order which I loved. But my current order has gone missing with Evri, they've sent me an email to say they've misplaced i... See more

Ordered on 28th November and still haven’t received anything. I did receive an email saying “we messed up”, but it felt more like a promotional email than a genuine apology. I gave them a bit of le... See more

Had about 4 orders now and each one has been fantastic. I can’t compare the fragrances with there more expensive brand aftershaves as I’ll never pay them prices. However these are top quality long l... See more

100% long lasting luxury smell, all day long and keeps smelling amazing. Those parfumes are highest quality crafted, and the price we pay it is jocke like on top off that it is fast delivery by RM... See more

1st order the scent was amazing lasted all day and got sooo many compliments. These bottles atomisers messed up which were easily and quickly replaced however the smell wasn’t as strong nor did it las... See more

Wear a Scent Reserve Inspired By fragrance, and NO ONE will even suspect that you're not wearing the branded perfume. You can wear your favourite, expensive perfume more often without breaking the... See more

Scents were good and sometimes similar to what you expect. Ordered twice but the second time only 5 of the 8 were correctly sent. Unfortunately after enquiring about it by two different means and seve... See more

Been waiting over a week for my “24 hour delivery” I’ll change this review once I get my order. Also if you replied to emails you probably won’t get this much bad reviews. I can understand if you’re... See more

I have updated this as they finally responded to me after this review and my last email. They have very swiftly arranged to send the correct fragrance. Just a shame that they took so long to respond... See more

Unfortunately, have to agree with all the other 1* reviews! Ordered 4 scents, only 1 which turned up was correct. Emailed to advise, response was actually quite quick. Promised replacement... See more

I recently purchased a selection of perfumes from The Scent Reserve, and I must say—each one was a delight. From the moment I opened the packaging, I could tell this brand takes pride in its craft.... See more

I love perfume and I particularly love expensive perfume, I was only using my good scents for special occasions. But since I discovered The Scent Reserve that has changed, today I smell of Tom Ford Lo... See more

Given two stars only bcoz of degraded quality of perfume. When it first started bacarat rouge mens,daisy,silver mountain,aventus,lancome and many more all were great now it just feels cheap and doesnt... See more

ABSOLUTE SCAM!!! Avoid. They don’t send anything. Nor do they answer emails. I think the evidence is that they are still advertising next day delivery on all social media platforms know that... See more

bought these perfumes as my bottles were running low and wanted to see for myself if they really did smell like original products and last as long . low and behold yes on both counts they smell devi... See more

Ordered just before xmas, delivery left warehouse early Jan... never arrived and never responded to any emails or the phone as just cuts you off, had no choice but to go to credit card company and c... See more

I purchased several scents and cannot fault the delivery- they arrived the next day. However 2 of the 3 bottles leaked from the pump and the 3rd could in no way be described as a dupe. It was nothin... See more

Ordered my 8 bottle on black Friday deal at £39 and arrived today I'm very happy with the perfume they do smell great see how they last but for under €5 per bottle it's cheaper than high Street perf... See more

Waiting for my order, ordered 2nd December still no email or anything. Nearly 2 weeks no response. Edit: the name on my review is the same name on my order TSR1190398 I understand black frida... See more

So ive bought from TSR quite alot presents and for me, price is a factor every day all day smell and great offers, when something hasn't been right ive had refunds and exchanges over the last few year... See more

Placed an order which arrived poorly packaged and damaged. E-mailed to complain sending detailed photos. They request I send the package of broken glass back. But they have not taken delivery on three... See more

I have just saved myself an absolute fortune! I took advantage of the offer of buying 4 x 5ml different scents, I discovered that it is a true bargain and food for the senses! Many people ignore the... See more

It has been an awesome experience since I started using scent reserve perfume, I always get good comments anywhere I go to, most especially at my working place. Anyone I walk pass must give a posit... See more

Order Number TSR1179921. I placed order on 2nd December, still haven’t received my order. Received email mid December to say they are busy. My order has been saying part dispatched for 3 weeks now! I’... See more

Iave paid £40 for perfume as Christmas gift. Not received them from 4th December try contact with customer service ,but no answer. Lost money,never received perfumes and no possibility to contact with... See more

Just read all of the previous reviews. Clearly they’re having an issue with Christmas demand which is very disappointing this time of year. A lot of angry customers. My order I haven’t received yet. T... See more

Ordered 30th November Black Friday deal, order acknowledged. Further email we are busy please bear with, same as last order waited over 2 weeks! Sent numerous messages, sent another tonight if no joy... See more

As others have said, the customer service post their black Friday sale has been appalling. Either generic or no responses to emails sent in. I wrote a negative review yesterday and literally a couple... See more