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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers have expressed mixed opinions regarding the product's quality and features. While some appreciate the warmth, comfort, and design of the jackets, others have raised concerns about the quality of materials, particularly the zippers. The fit of the product seems to be inconsistent, with numerous consumers reporting that the sizes run small. This discrepancy has led to exchanges and returns, causing frustration among consumers. There are various opinions about the delivery service. Some people have reported slow delivery times, with orders taking several weeks to arrive. Others have had issues with the tracking information and experienced problems with the delivery. The return policy is a significant concern for many consumers. A strong consensus exists around negative experiences, especially regarding the high costs associated with returning items to China, which is often required despite the company's UK presence.

Based on these reviews

Rated 5 out of 5 stars

My initial experience of the jacket, as I've only warn it for a few hours, is they are well made no threads from the stitching left long making it look shabby. The garment with its double layers seems... See more

Company replied

Rated 5 out of 5 stars

I bought the jacket several weeks ago, it is warm, comfortable and smart enough to wear when going out, the clean lines, the fit is great. The pockets, especially the inside ones are large enough for... See more

Rated 5 out of 5 stars

I ordered and received a Jackaroo double layer insulated jacket, colour blue. It arrived safely, well packaged, and fits perfectly. The jacket is comfortable, cozy warm and has four securely zipped po... See more

Rated 5 out of 5 stars

Ihave said it was great, suggested a loop inside the garment, to hang fleece up with, then, have a detachable hood with a zip, as hopefully some days we don't need the hood... :))) Not complaining...... See more

Company replied

Rated 3 out of 5 stars

I ordered a Jackaroo fleece in Medium and although delivery was so slow it arrived on Saturday 11 October and it is a well made fleece but too small for me. I thought I would simply ask for exchange... See more

Company replied

Rated 5 out of 5 stars

In search for a functional fleece jacket for winter, my eyes was captivated by this company's ads for Jackaroo insulated jacket, particularly the colored Red and so I ordered. Received the ite... See more

Rated 5 out of 5 stars

I bought the jacket because I needed a warm coat to wear now that it is getting towards the start of winter. The jacket is very warm and comfortable but I have to say that it is not as large as I wou... See more

Rated 1 out of 5 stars

This company is a thinly veiled scam, I’d advise don’t buy, don’t get involved. If you need to return your item they just hide behind declarations of ‘we value this and value that’ and do nothing.Alth... See more

Rated 4 out of 5 stars

Great quality . Just as expected . Bit slow on delivery and went to wrong house. Very good customer feedback which was quick and reassuring. Delighted with the product.

Rated 1 out of 5 stars

Threadford is not a UK company despite it's UK email! Returned unsatisfactory clothing on 28th Dec 2025. Tracked to delivery address provided by Threadford. Guess what courier unable to make deliver... See more

Rated 4 out of 5 stars

I love the product disappointed though with your sizing which I went by. The jacket is snug. I ordered this jacket for a special event so don’t want to send it back. Putting this to make others aware... See more

Rated 5 out of 5 stars

Always try to be careful about online purchases but I ordered my jacket with ease. The jacket I purchased is also brilliant so that now I have 2. Different colours. Thanks you.

Rated 3 out of 5 stars

Ordered the Norway fleece jacket but is far too big. They state they have a number of warehouses in different countries including the UK so I requested a return to the UK warehouse and a full refund... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY I bought a Jacket from this company that was allegedly a 3XL but the jacket doesn’t even fit my daughter who is a medium. They wanted the jacket returned to China which was go... See more

Rated 1 out of 5 stars

I ordered a large fleece (my usual size) but its very tight and not long enough. The advert says returns accepted but clicking on to returns just generates an e-mail. to date (3 days later) unanswere... See more

Rated 5 out of 5 stars

There was a problem with the colour of the fleece I bought. This is the email that I sent to the company on conclusion of the issue. Dear Ammy, Thank you very much for your email. I greatly appr... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS S1HT COMPANY.... Ordered two jackets, but the sizing is wrong, we have reordered larger ones, but we have received no returns address from our two sent emails, I note someone else h... See more

Rated 1 out of 5 stars

So far 1 * Ordered on 27 Sept and according to your tracking on 7 Oct ...it's still not been collected for sending to me.... am I being scammed? I'll be happy to revise this review when and if the sh... See more

Company replied

Rated 5 out of 5 stars

The customer service is excellent. I had to exchange a jacket for the next size up and am extremely pleased with the jacket and impressed with the response and service I received. I can recommend the... See more

Company replied

Rated 1 out of 5 stars

I ordered a jacket for £42.00 at the beginning of October which has not arrived. This company is not a UK based company as their website wants you believe. Nor do they use Royal Mail for their deliver... See more

Rated 5 out of 5 stars

I was not excepting that the quality of the product will such a high standard but when it arrived it exceeded my expectations. Also the delivery was quick and recorded. Fantastic

Rated 5 out of 5 stars

Ordered a medium size but it was a bit tight so wife bagged it such a nice coat I have ordered a large size for me awaiting delivery.

Company replied

Rated 2 out of 5 stars

Yesterday I received my order. A black Norway fleece. Had been waiting quite a while for its delivery. Sadly, the fleece is a really tight fit (2xl) and is rather short in length. Not ideal fo... See more

Rated 1 out of 5 stars

This company is a con. It is not UK based, I ordered a jacket which was several sizes too small. I complained, they told me to return the item to china at my expense. Research suggests others have... See more

Rated 1 out of 5 stars

Despite numerous emails to these people they have never delivered the hooded Jackaroo fleece jacket I paid them £42 for. Instead they delivered me a small cheap unsolicited tourist piece of trash.... See more

Rated 5 out of 5 stars

Warmest coat ive ever warm,the hood just finishes it off.the company worked wonderes after the first coat i bought was to small,would idvise to go up a size.was quick delivery consider it was from abr... See more

Rated 1 out of 5 stars

Like a lot of so called UK companies, with bogus .co.uk addresses, this is Chinese (in my opinion), and explains why long delivery times being complained about. I’ve been caught out before so have... See more

Company replied

Rated 4 out of 5 stars

Reasonable product, sizing was accurate for a man. Delivery from China is slow approx 4 weeks in Dec 25.

Rated 3 out of 5 stars

This company has been fine and helpful, however the delivery company they were using is another matter. DPD sent me a message that a delivery had been attempted, and that they were unable to make the... See more

Company replied

Rated 5 out of 5 stars

The item took a while to arrive but the jacket is well made and warm. I ordered a size larger having read the reviews and it fits perfectly. XL instead of L.

Rated 1 out of 5 stars

Disappointed - been waiting ages to receive my Norway fleece. They were quick to take the money out, but the delivery time is extremely disappointing. Sadly, having read a few of the reviews, w... See more

Company replied

Rated 1 out of 5 stars

Yesterday I received my order. A black Norway fleece. Had been waiting quite a while for its delivery. Sadly, the fleece is a really tight fit (xl) and is rather short in length. So I have o... See more

Rated 3 out of 5 stars

I am.very pleased with my purchase. I was not happy that Evri decided to ignore my instructions re delivery of my purchase.

Rated 5 out of 5 stars

Good jacket zip pockets inside and out just what I was looking for, will be very warm

Rated 2 out of 5 stars

The sizing is to small for American people, I ordered a 2XL and that’s what I wear, your size is china’s people wear, If I would have know, that this item was made in china, I would not have purchased... See more

Rated 1 out of 5 stars

Ordered this as a gift for my dad. Be aware to anyone else who has ordered - a direct debit was set up when I paid the cost of £42 for the item. I didn't realise I was doing this (becaus... See more

Rated 3 out of 5 stars

Goods ordered were not readily available and from placing order on 4th October delivery wasn't made until 22nd. Support from Customer Services was readily available and helpful

Rated 1 out of 5 stars

Ordered on Nov 24th. Now nearly a month later still waiting and out of pocket having paid for Cabot that hasn’t arrived. Not good Would not recommend this service

Rated 5 out of 5 stars

Great Customer Service The fleece is very warm and a good fit. I had a small problem which was sorted out quickly and very well.

Rated 1 out of 5 stars

I ordered this and should have known better because despite ordering 2XL, when it came it was tiny! I complained and asked for a refund rather than a size bigger but they said that for me to obtain a... See more

Company replied

Rated 3 out of 5 stars

I do loves the jacket but sadly too small for me around my waist the i cant zipped up which is very disappointed!!!! Waste of money and don't buy from them My money have gone down the drain! T... See more

Rated 5 out of 5 stars

The article I bought is as described in fact I think its a great purchase

Company replied

Rated 1 out of 5 stars

The 3 week delivery I could live with, but the wrong colour was sent and the garment was too small...


Company details

  1. Clothing Store

Written by the company

We’re passionate about quality, care, and crafting unique products for everyone to enjoy. Our items are vibrant, imaginative, and drawn from the beauty we encounter daily. Each product reflects our love for the world around us, and we hope they spark inspiration in you as well!


Contact info

3.4

Average

TrustScore 3.5 out of 5

75 reviews

5-star
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Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Trustworthy encounter.

In search for a functional fleece jacket for winter, my eyes was captivated by this company's ads for Jackaroo insulated jacket, particularly the colored Red and so I ordered.
Received the item within 10days. However, Disappointed as the red color looks pale in my eyes and size comes short of sizing chart.
Issue was brought up to the company's attention. A certain Ammy extended an apology and immediately offered solution and firm commitment to straighten the issue which was deemed very reasonable so was accepted.
Yesterday, I received the new merchandise, and was in awe due to exceptional quality of the product. It overcomes my expectations.
Now a days, it is seldom to find a company faithfully pursue customers satisfaction and trustworthy of their commitment.
This is the company's character in action, a dignified business venture.
Certainly will endorse to my colleagues, friends, and relatives. God bless Threadford.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
I bought a Jacket from this company that was allegedly a 3XL but the jacket doesn’t even fit my daughter who is a medium. They wanted the jacket returned to China which was gonna cost over £30 nearly as much as the jacket itself - ended up getting £32 returned after a lot of to & fro - they try to make themselves look like a ‘British based company’ when it is based in China. Why are these companies getting away with selling cheap rubbish that cost a lot of money to return all the way to China - especially thro no fault of the purchaser

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

Great quality

Great quality . Just as expected . Bit slow on delivery and went to wrong house. Very good customer feedback which was quick and reassuring. Delighted with the product.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Threadford is not a UK Company

Threadford is not a UK company despite it's UK email!
Returned unsatisfactory clothing on 28th Dec 2025.
Tracked to delivery address provided by Threadford. Guess what courier unable to make delivery. So I am out of pocket by £48 for the clothing plus cost of returning it to Linlin, 91 Lantian Road, Longhua, 518000 Shenzhen. PRC.

December 23, 2025
Unprompted review

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