My initial experience of the jacket, as I've only warn it for a few hours, is they are well made no threads from the stitching left long making it look shabby. The garment with its double layers seems... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
We’re passionate about quality, care, and crafting unique products for everyone to enjoy. Our items are vibrant, imaginative, and drawn from the beauty we encounter daily. Each product reflects our love for the world around us, and we hope they spark inspiration in you as well!
United Kingdom
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In search for a functional fleece jacket for winter, my eyes was captivated by this company's ads for Jackaroo insulated jacket, particularly the colored Red and so I ordered.
Received the item within 10days. However, Disappointed as the red color looks pale in my eyes and size comes short of sizing chart.
Issue was brought up to the company's attention. A certain Ammy extended an apology and immediately offered solution and firm commitment to straighten the issue which was deemed very reasonable so was accepted.
Yesterday, I received the new merchandise, and was in awe due to exceptional quality of the product. It overcomes my expectations.
Now a days, it is seldom to find a company faithfully pursue customers satisfaction and trustworthy of their commitment.
This is the company's character in action, a dignified business venture.
Certainly will endorse to my colleagues, friends, and relatives. God bless Threadford.
Very nice , I like it. It is for cold weather , which is coming here tomorrow!
Delivery was great and thrilled with jacket
DO NOT USE THIS COMPANY
I bought a Jacket from this company that was allegedly a 3XL but the jacket doesn’t even fit my daughter who is a medium. They wanted the jacket returned to China which was gonna cost over £30 nearly as much as the jacket itself - ended up getting £32 returned after a lot of to & fro - they try to make themselves look like a ‘British based company’ when it is based in China. Why are these companies getting away with selling cheap rubbish that cost a lot of money to return all the way to China - especially thro no fault of the purchaser
I’m still waiting for the item to arrive. Not impressed.
Brilliant well made jacket ,fits great and most of all very warm 😃😃
Great quality . Just as expected . Bit slow on delivery and went to wrong house. Very good customer feedback which was quick and reassuring. Delighted with the product.
Threadford is not a UK company despite it's UK email!
Returned unsatisfactory clothing on 28th Dec 2025.
Tracked to delivery address provided by Threadford. Guess what courier unable to make delivery. So I am out of pocket by £48 for the clothing plus cost of returning it to Linlin, 91 Lantian Road, Longhua, 518000 Shenzhen. PRC.
Very good customer service. Items changed efficiently and timely.
Great Customer Service
The fleece is very warm and a good fit.
I had a small problem which was sorted out quickly and very well.
I am.very pleased with my purchase. I was not happy that Evri decided to ignore my instructions re delivery of my purchase.
Reasonable product, sizing was accurate for a man. Delivery from China is slow approx 4 weeks in Dec 25.
Responded promptly to queries re status and delivery date for order
Item delivered quickly and I’m really pleased with the quality and price.
Ordered on Nov 24th. Now nearly a month later still waiting and out of pocket having paid for Cabot that hasn’t arrived.
Not good
Would not recommend this service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.