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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express significant dissatisfaction with their orders, noting that items often fail to be delivered within the promised timeframe. Many people report that their orders remain in processing for extended periods, even past the expected delivery date. Consumers also report issues with refunds, with many stating that they never receive their money back after canceling orders or experiencing non-delivery. The delivery service is another source of complaints, as consumers describe receiving fake tracking numbers and experiencing delays. The product itself and the website experience also receive negative feedback, with some people labeling the website as untrustworthy and a potential scam.

Based on these reviews

Rated 1 out of 5 stars

Scammers. Notice that they are not listed on Google maps. I don't understand why they continue to Rob people and why no one files against them with consumer protection authorities. All invoice numbe... See more

Rated 1 out of 5 stars

This company is a scam. I ordered toilet rolls worth 41 Kuwaiti dinars on 17th September 2025. I contacted them several times to refund the money as they failed to deliver the order. In the beginning... See more

Rated 1 out of 5 stars

Orders remained in process past the delivery date. Live chat agents promised escalation, I asked for the orders to be cancelled. They stated orders were cancelled and had to wait 15 days for a refund,... See more

Rated 1 out of 5 stars

I'm a real person, I have proofs of my claims (order screenshot, Order confirmation email, Visa transaction, call logs, chat screenshots, bank complains, ...etc.) Made order at July 04, 2025. Should b... See more

Rated 1 out of 5 stars

Do not trust this website. It is a calculated scam operation. If you contact them to ask about your order status, you will be cycled through a sequence of three names: Annie, Farooq, and Sara. T... See more

Rated 1 out of 5 stars

DON'T THINK ABOUT IT - Very poor and terrible experience. It was my worst online shopping experience ever. My order placed in mid of October 25 and yet Feb 06 26 I didn't receive it. All my emails re... See more

Rated 1 out of 5 stars

I placed an order with Thwifty (thwifty.com) and was charged SAR 256.16 on 01-02-2026. Order number: TH007211722. Since the payment was taken, the order status has remained “Placed” wi... See more

Rated 1 out of 5 stars

Product price changed during the ordering process. Ended up ordering anyway but did not get the delivery as promised. Waiting time on the phone is ridiculously long and be prepared to call several tim... See more

Rated 1 out of 5 stars

I'm a real person, I have proofs of my claims (order screenshot, Order confirmation email, Visa transaction, call logs, chat screenshots, bank complains, ...etc.) Made order at June 3rd, 2025. Shoul... See more

Rated 1 out of 5 stars

Cancelled order, fake tracking number, and no refund after almost a year. Thwifty cancelled my order and emailed that a refund would be issued within 7–10 business days. That refund never arriv... See more

Rated 1 out of 5 stars

Scam Alert – Beware! I placed an order on their website, which they accepted. Two days later, they claimed the item was unavailable, yet five months have passed with no refund. Their so-called “custo... See more

Rated 3 out of 5 stars

I thought I was scammed, I ordered last year in November 2025, I was late when I read the reviews that there were so many negative comments on this website. so I didn't expect my order to be sent to m... See more

Rated 1 out of 5 stars

Stay away from them unless of course you do not mind losing your money. They do not deliver and when you cancel they will not refund. It has now been 7 months since cancelling an order ,due to non del... See more

Rated 1 out of 5 stars

Scammer, Scammer, Scammer, I order 17 january and today is 22 March, have not received product yet, costumer support it so bad they hardly answer, I asked for refund twice they approved and I never r... See more

Rated 1 out of 5 stars

I didn't receive my order which was placed on 13 December 2026. It was supposed to be delivered on 23 Dec. I chat with Thwifty online customer service lady Aleesa, she said in 24 hours they will email... See more

Rated 1 out of 5 stars

I GOT MY MONEY BACK!!!! This is how you do it - you raise a complaint with Dubai Consumer and then you inform Thwifty that you have done this and you also dispute the transaction with your bank - you... See more

Rated 1 out of 5 stars

The best of the very worst service provider e-commerce site in UAE I had ordered the product in 6th October 2025, till 28 January 2026 yet not delivered, and the order cancellation option is not the... See more

Rated 1 out of 5 stars

I ordered a package that was supposed to arrive at the beginning of January. I contacted customer service multiple times to ask about the status of my order, but I never received any clear informa... See more

Rated 1 out of 5 stars

If you're thinking of ordering from Thwify, be warned — you're unlikely to ever receive your delivery. All you'll get when you follow up are repeated excuses: "your order is under processing," "in tra... See more

Rated 1 out of 5 stars

Dear All, Don't buy any thing from.the company website it's scam. I have order from Saudi Arabia a mobile premium case @ 400 SAR. After purchase done the company asking it's out of stock Now no ref... See more

Rated 5 out of 5 stars

I’ll be honest: I knew what I was signing up for. Imported goods, especially niche ones, rarely arrive quickly. That said, three weeks with minimal tracking updates tested my patience. The silver lini... See more

Rated 1 out of 5 stars

I wish there is -1000 rate. This scam store dont ever buy anything from them. They keep you feeding with empty promises. First they don’t deliver ur order saying supply issues then they will keep feed... See more

Rated 1 out of 5 stars

0.0000 star 🌟 it's very bed service no responsible i ordering before 3 months I don't get now my order after payment no body responsible please id don't believe i have all proof i also emailed but t... See more

Rated 1 out of 5 stars

⚠️ Warning to shoppers I placed an order on ksa.thwifty.com and completed the payment successfully. However, the product was never delivered, and customer service did not provide any clear respo... See more

Rated 1 out of 5 stars

I ordered an item from Thwifty that was supposed to arrive within 10 days, and it has now been over 2 months and I still haven’t received anything. I tried contacting their customer service multiple... See more

Rated 1 out of 5 stars

They indicate that the item is in stock, provide a delivery date and do not deliver or provide an update. When you follow up with them, they provide another delivery date and never deliver. If you a... See more

Rated 1 out of 5 stars

It has been over three months since placing an order with them . They failed to ship within the specified period indicated so a refund was requested about 2 months ago but till date, no refund was re... See more

Rated 1 out of 5 stars

Got scammed by their repetitive excuses about shipping delays. They refuse to give a refund as per their policy that once item is shipped the order cannot be canceled. I made my order on 02Oct... See more

Rated 1 out of 5 stars

I didn’t received my order its look like scammed website I didn’t receive confirmation email I contact the customer service one weeks ago they’re answering just wait my order over s.r 1000 Expec... See more

Rated 1 out of 5 stars

Every positive review is 100% fake and sponsored by thwifty 🤣. My experience is similar to most here. Paid for the order with delivery date set for 10 days. 10 days later order is still not pro... See more

Rated 1 out of 5 stars

I placed an order and never received the product. First, they said it was on backorder, then asked for my ID for customs — now they have my money and personal info, but still no delivery or ref... See more

Rated 1 out of 5 stars

This website appears to be a scam. I placed an order that was later cancelled, yet I have not received a refund despite seven months of repeated follow-ups and empty promises. If you don’t want to ris... See more

Rated 1 out of 5 stars

Warning – Scam Website I made a purchase from this website, but the goods were never delivered. I requested a refund multiple times, and they never refunded my money either. They appear very convin... See more

Rated 1 out of 5 stars

I placed an order on [Aug19/2025]—order number [ : TH009069033]—and it’s been over a month with no delivery. I’ve contacted your customer service multiple times, and every time I get the same use... See more

Rated 1 out of 5 stars

My experience with this website has been extremely disappointing. I placed an order over 3–4 months ago, and not only did I never receive the product, but my refund is still pending despite countless... See more

Rated 1 out of 5 stars

Warning – Scam Website I made a purchase from this website, but the goods were never delivered. I requested a refund multiple times, and they never refunded my money either. They appear very convin... See more

Rated 1 out of 5 stars

SCAM WARNING – DO NOT ORDER FROM THWIFTY.COM I placed an order on May 30, 2025 (Order No: [TH005060187]), and after over a month, the items were never delivered. I requested a cancellation on... See more

Rated 1 out of 5 stars

Since July 17, 2025, I placed an order through Thwifty.com. Every time I contacted their support team, they promised delivery within one week to ten days, but nothing ever happened. After I eventually... See more

Rated 1 out of 5 stars

⚠️ Thwifty is a Scam ⚠️ Thwifty is a Scam – Avoid at All Costs! I placed an order with Thwifty that was supposed to be delivered by 27 July 2025, but it never arrived. Since then, I have recei... See more

Rated 1 out of 5 stars

My order was made on September 9! First, they told me that the item was out of stock, then they promised to refund the money within 14 days. I’ve been waiting for the refund for over 1,5 months — they... See more

Rated 1 out of 5 stars

I had a terrible experience with Thwifty Company that I feel compelled to share. I placed an order, but they never shipped anything. When I tried to cancel the order, my attempts to contact them w... See more


Company details

  1. General Store

Written by the company

Get Thwifty: where savvy meets swanky in the digital bazaar! It's not just shopping, it's an adventure in your pocket. Imagine a carousel of trendy treasures and unbeatable deals, spinning at the tap of your finger. Thwifty is where wallets cheer, fashionistas rejoice, and every click is a journey to Value-Ville. Why stroll through stores when you can surf through savings? Thwifty – the smart, chic, click-to-cart paradise! 🛍️💡🎉


Contact info

1.2

Bad

TrustScore 1 out of 5

717 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered the holy bible from their…

I ordered the holy bible from their store which is double the price on amazon they said i will took 8 days i have never received it they cancelled my order no tracking which is a scam...I requested a refund to my Visa they are bluffing and said you will recieve it in 15 days which is a scam...no body answers emails

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam, do not use this site, they have no products, they delay and delay refund for months, have reported to the police

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Payment taken, no shipping, no response from support

I placed an order with Thwifty (thwifty.com) and was charged SAR 256.16 on 01-02-2026.
Order number: TH007211722.

Since the payment was taken, the order status has remained “Placed” with no shipping confirmation and no tracking number.

I contacted support multiple times:
- Email: no response
- Live chat: vague replies, no update, chat disconnected
- Twitter/X account: locked / unavailable

I provided everything they asked for: order number, order date, payment method, paid amount, and screenshots. Despite full cooperation, there has been no clear answer.

At this point, I am not asking for promises or generic reassurances. I am asking for ONE clear action:
Either ship the order immediately with a tracking number, or cancel the order and issue a full refund.

The lack of communication and transparency after taking payment is unacceptable. Based on my experience, I cannot recommend this store.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Notice that they are not listed on Google maps. I don't understand why they continue to Rob people and why no one files against them with consumer protection authorities. All invoice numbers provided by them are fake.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I ordered toilet rolls worth 41 Kuwaiti dinars on 17th September 2025. I contacted them several times to refund the money as they failed to deliver the order. In the beginning they ignored my messages. They aked for my bank account details after a while which i promptly supplied. When i chased up the case they kept replying they're getting in touch with the finance team. This is the same reply I get multiple times. They are crooks who take the money from the customers without delivering the goods.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

DON'T THINK ABOUT IT

DON'T THINK ABOUT IT - Very poor and terrible experience.
It was my worst online shopping experience ever. My order placed in mid of October 25 and yet Feb 06 26 I didn't receive it. All my emails request for refund has been ignored.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM – They delete your order history once the payment clears!

Do not trust this website. It is a calculated scam operation. If you contact them to ask about your order status, you will be cycled through a sequence of three names: Annie, Farooq, and Sara. They act interested in your request and ask for "two days" to investigate.
After those two days, they provide a fake update claiming your order is reaching their warehouse in the US and will take another week to reach Dubai. This is a stalling tactic. They are simply buying time to ensure the credit card transaction clears and the "grace period" for a simple bank reversal passes.
The moment they are safe, they wipe your records and tracking numbers from their website entirely. There is no trace left of your purchase. They are deceiving customers with timelines just to secure the funds.

I filed an official report with the Abu Dhabi Department of Economic Development (ADDED).

Stay away!

February 5, 2026
Unprompted review
Rated 3 out of 5 stars

I thought I was scammed

I thought I was scammed, I ordered last year in November 2025, I was late when I read the reviews that there were so many negative comments on this website. so I didn't expect my order to be sent to me because there was no response to my emails. more than two months later when I checked the tracking status, I saw that my order had arrived in the UAE from America that's when I felt relieved again until I received a message from logistics SMSA containing my order that I would receive it today. I am happy that I received my order even though I waited almost three months.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam . I placed an order of 8 devices of insects repellent but never received now they are not responding and not refunding money. Never buy anything from this fraud company.

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

You people are number one fraud

You people are number one fraud . Taking money in the against of product ; you are showing and deducting money from the customer account and not delivering the product and not returning the money .
This website should be banned immediately.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

I brought an electric bike on Thwifty

I brought an electric bike on Thwifty. It was exactly what I was looking for at SAR 2250 with SAR 20 with shipping. I paid for it on the 29th November and they said it would be delivered on the 18th of December. I kept checking the tracking and it always said processing and never moved. So on the 11th of November I asked for news if it was going to be delivered on time. I got a reply on the 11th from Farooq yes it will be delivered on the 28th and another message from Sara, it would reach their US office on the 13th and reach the UAE 4 to 5 days after that. On the 19th I asked if my bake had arrived in the UAE because the tracking is still of processing and I got a message back from a new person named same that I had to pay an extra 2500 UAE Durham for transport or cancel the order.
So I cancelled the order and the said it would take 5 to 15 working day to return my money, but it is now the 31st of January one day from February and I have sent lots of emails, I have disputed it with the MBNA credit company, so they can chase as well. I was the asked to send them my bank details 3 weeks ago to spread up the process, which I did and I am still waiting. A person named Annie messaged me this morning saying she is chasing it up. I just want my money back, so I can buy a better bike directly from a shop in Jeddah, preferably more expensive, but safe.
Do not buy an electric bike from them, they take your money and then you are in the dark about everything after that.

November 29, 2025
Unprompted review

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