The colour I chose was great. Ship and delivery was quick. 5% discount was a nice touch at the end just before paying. Would have liked the bra to go with but it wasn’t worth paying the amount... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Clear website to use, very self explanatory. Amazing reviews online which is comforting. Waiting for mine to come but I did pay the extra for ‘faster delivery’ so excited to try them and get my pa... See more
Company replied
Just recieved my order what can I say way better then I imagine. They make me feel sexy and fun.So if you don't order for your partner order for yourself . The customer service it amazing to... See more
Company replied
very efficient and responds super quickly. I had an issue with my order - I ordered the same item in the same colour and I emailed them, they got back to me within an hour and it was no problem they f... See more
Company replied
I was hesitant after placing an order because of the negative reviews however, I received my order within 2 weeks of purchase, they’re great quality and fit perfectly.. I love them and so does he! I w... See more
Company replied
I can’t lie I was very skeptical about buying from this store because of these trustpilot reviews so I actually messaged the people to cancel my order as I thought they were going to take my money how... See more
Company replied
I was going to post a review just like everyone else saying it's a scam because I thought it was, however after waiting 2 months I did receive my product, which I was very happy with.
Company replied
Very happy came a lot quicker than expected and the quality was amazing! Will deffo be ordering again
Company replied
I first noticed the thong having a personalised message. I bought to receive in time for valentine's day. I am supper excited to receive and suprise my partner
Company replied
The product amazing, such good quality and my partner loves them! We're here fast in cute discreet packaging 🥰
Company replied
Can't wait for my order to come through so I can show the partner. Will update when received 😊 Received on the 9th Feb and I love them!! They are soo comfy. He was very happy too. I didn't have a... See more
Company replied
My order came in as expected. My boyfriend loved it! I will definitely order more.
Company replied
Ordered very quickly just hoping that they live up to the expectations
Company replied
Great options with colour and wording and a quick and easy order process
Company replied
Great easy to create and you can choose your own measurements
Company replied
Looking forward to getting my item! Hopefully it’s as good as the picture
Company replied
Absolute scam! Claim to be UK based which they are not and clearly sending orders from China, the order was dispatched 27 January and still not received and the tracking shows no information. The comp... See more
Company replied
Sizing is ridiculous, I did the size guide, did the research read reviews and even went a size up but the thong is tiny. Sizing comes up very small other than that the quality of material is really lo... See more
Company replied
Valentines day scam - Made an order 06/02 and still haven't received anything. Pretty certain the company doesn't exist and they 100% are not based in the UK. Will have to report this to debit card c... See more
Company replied
Scammers ! Do not order from this company - they claim to be UK based but have referenced products being shipped to UK, I have been given vague updates and conflicting emails. They can’t provide an... See more
Company replied
DO NOT SHOP HERE!!!!!! I’ve had the absolute worst experience with this store. Customer service is absolutely awful. Was told my order would arrive in 5-9 working days and it has now been over 3 we... See more
Company replied
I can’t even express how mad I am about this store, I’m not one to write reviews but this pissed me off. Took over 2 months come when shipping said 5-9 days and i got a priority to my order. I tried t... See more
Company replied
I am very disappointed with them, I bought lingerie on 01/31 to wear on my Valentine's day and to this day I have not received anything. The mail tracking does not show any information, do not buy fro... See more
Company replied
The product arrived already with the back of the underwear unstitched and loose which meant the letters came off as soon as I took the product out of the package. Shocking bad quality considering the... See more
Company replied
Absolute scam of a company! Been waiting weeks for any kind of update, GUARANTEED delivery for valentines and nothing! Not even trackable! Turned all comments off on socials and dont respond!
Company replied
I paid extra for it to come before Valentine’s Day. The store didn’t even bother to ship my order until way later after Valentine’s Day. I had already sent about 3 emails telling them I didn’t need or... See more
Company replied
Awful company. Asked TWICE for the delivery address to be changed over, order dispatched 2 months late to the WRONG address. Keep telling me to ‘wait a few days’ rather than just issuing a refund. A... See more
Company replied
DO NOT ORDER FROM THIS SCAM COMPANY!!!! Ordered 3 weeks ago paid for priory shipping past it “guaranteed” delivery date and can not get a response from customer service
Company replied
Ordered my item on 27 Jan 25 and was guaranteed it would arrive by Valentine’s Day. Emailed twice to chase and never received a reply which is not acceptable. Item still showing in transit after 19 da... See more
Company replied
I paid £19.99 for something I believe wasn’t worth that. The letters are hot glued on, not even evenly spaced, gems are missing on the letters and the letters are stuck in at different heights/wobbly.... See more
Company replied
Been waiting for my parcel for 8 weeks and they are now saying this could have been lost in transit. I have asked for a refund and they are not refunding me and telling me to wait longer.
Company replied
Not even a 1 star would give them 0 if I could, ordered to have them deliver for Valentine’s Day and they still haven’t arrived. I believe this is a scam and would not recommend to anyone! Please plea... See more
Company replied
Worst service I have ever experienced, my order took over 7 weeks to arrive. 6 week's over.
Company replied
I like its personalisation idea. Its unique and interesting.love it.
Company replied
Could get it in my size Add was very good on Facebook Price is brilliant Easy to order
Company replied
Amazing product! Fantastic communication and speedy delivery. Customer service was so helpful and rectified my issue immediately. Highly recommend
Company replied
Fast delivery, good quality, easy to order
Company replied
Fast shipping option, fast and easy ordering process
Company replied
Unique product I haven’t seen anywhere else
Company replied
Great product very pleased with how it has turned out
Company replied
Easy ordering easy selection hopefully delivery will be exceptional
Company replied
Easy to order cute gift
Company replied
Great will order again
Company replied
Order personal lingering as gift
Company replied
Easy to order from
Company replied
4.1
Great
66 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing product
Amazing product! Fantastic communication and speedy delivery. Customer service was so helpful and rectified my issue immediately. Highly recommend
February 9, 2026
Unprompted review
Reply from Tiffanya Store
Hello Amy,
Thank you so much for your wonderful review! We are thrilled to hear that you loved your product and that our team could assist you so quickly and effectively.
Knowing that our communication and delivery met your expectations means a lot to us. We truly appreciate your support and your recommendation to the community!
Best regards,
The Tiffanya Team
Delivering and quality
Easy ordering easy selection hopefully delivery will be exceptional
February 5, 2026
Unprompted review
Reply from Tiffanya Store
Hello Rebecca,
Thank you so much for sharing your feedback! We are delighted to hear that you found the ordering and selection process smooth and easy.
We are working hard to ensure that your delivery is just as exceptional as you’re hoping for. We can't wait for you to receive your piece! Please don't hesitate to reach out to us at [email protected] if you have any questions while you wait.
Best regards,
The Tiffanya Team
Reply from Tiffanya Store
Hello Shen,
Thank you so much for your feedback! We are thrilled to hear that you had a seamless and straightforward experience with us. Providing a smooth process for our community is always our goal.
We truly appreciate your support!
Best regards,
The Tiffanya Team
Easy process
Clear website to use, very self explanatory.
Amazing reviews online which is comforting. Waiting for mine to come but I did pay the extra for ‘faster delivery’ so excited to try them and get my partners reaction!
This review was not unprompted. I was offered £50 cashback which i haven’t received as of yet.
February 4, 2026
Unprompted review
Reply from Tiffanya Store
Hello!
Thank you so much for your kind words! We’re thrilled to hear that you found the website easy to navigate and that you’re feeling confident after reading our community’s feedback. We are just as excited as you are for your partner’s reaction!
Regarding the cashback you mentioned, we want to make sure this is sorted for you as quickly as possible. Please send a quick note to our support team at [email protected] so they can look into the status of your reward and ensure everything is processed correctly.
We truly appreciate your support and can't wait for your order to arrive!
Best regards,
The Tiffanya Team
My new go-to
A simple process, completely fair prices and beautiful designs, amazing that some are customisable too. so confidence boosting and not just in a sexual way.
February 4, 2026
Unprompted review
Reply from Tiffanya Store
Hello Asher,
Thank you so much for this beautiful review! We are truly touched to hear that our designs have been such a boost for your confidence—that is exactly why we do what we do at Tiffanya.
It’s wonderful to know that you enjoyed the customization process and found our pricing fair. We are so happy to be your new 'go-to' and truly appreciate your support!
Best regards,
The Tiffanya Team
Can't wait for my order to come through…
Can't wait for my order to come through so I can show the partner. Will update when received 😊
Received on the 9th Feb and I love them!! They are soo comfy. He was very happy too. I didn't have any fraying thread like I've seen on other reviews. I am very impressed with the quality of material. The only way the letters are coming off is if I took scissors to the thong which I'm obviously never doing.
January 28, 2026
Unprompted review
Reply from Tiffanya Store
Hello!
Thank you so much for sharing your excitement with us! We are thrilled to be part of such a special surprise for your partner and we can't wait for your order to arrive.
We look forward to your update once you receive it! If you have any questions in the meantime, please feel free to reach out to us at [email protected].
Best regards,
The Tiffanya Team
Great customer care and fast response
Great customer care and fast response
February 2, 2026
Unprompted review
Reply from Tiffanya Store
Hello Anita,
Thank you so much for the feedback! We are delighted to hear that our team provided the fast and helpful service we strive for.
We truly appreciate your support and hope you love your Tiffanya piece!
Best regards,
The Tiffanya Team
Quick purchase
February 2, 2026
Unprompted review
Reply from Tiffanya Store
Hello Leanne,
Thank you for your feedback! We are glad to hear that your purchase process was quick and efficient. Providing a seamless experience for our community is always a priority for us.
We hope you enjoy your Tiffanya piece! If there is anything we can do to make your experience even better, please feel free to reach out to us at [email protected].
Best regards,
The Tiffanya Team
Great love love it
February 1, 2026
Unprompted review
Reply from Tiffanya Store
Hello Tari,
Thank you so much for the love! We are truly happy to hear that you are enjoying your Tiffanya piece. Knowing that our community loves what we create is the best reward for our team.
We appreciate your support! If you ever need anything, please feel free to reach out to us at [email protected].
Best regards,
The Tiffanya Team
The product arrived already with the…
The product arrived already with the back of the underwear unstitched and loose which meant the letters came off as soon as I took the product out of the package. Shocking bad quality considering the price and the time it took to arrive.
January 18, 2026
Unprompted review
Reply from Tiffanya Store
Hello Amaya,
We are sincerely sorry to hear that your order arrived in this condition. This is the exact opposite of the premium experience we strive to provide at Tiffanya.
We have recently upgraded our craftsmanship to ensure this never happens again. Every personalized letter is now individually sewn into the lace for maximum durability, with absolutely no glue used in our construction process.
We stand firmly behind our 'Love-It Guarantee' to ensure every customer is 100% satisfied. Please reach out to us at [email protected] so we can assist you personally and resolve this for you immediately.
Best regards,
The Tiffanya Team
Reply from Tiffanya Store
Hello Agata,
Thank you for your feedback! We are glad to hear that you find our pricing fair and accessible. Providing value to our community is very important to us.
We hope you enjoy your Tiffanya piece!
Best regards,
The Tiffanya Team
Super cool, cheeky
I first noticed the thong having a personalised message. I bought to receive in time for valentine's day. I am supper excited to receive and suprise my partner
January 14, 2026
Unprompted review
Reply from Tiffanya Store
Hello!
Thank you so much for your kind words and for sharing your excitement with us. We are genuinely thrilled to be part of such a special surprise for your partner, and we hope it makes your Valentine’s Day even more memorable.
Should you need anything at all regarding your order, please feel free to reach out to us at [email protected].
Best regards,
The Tiffanya Team
Reply from Tiffanya Store
Hello Abbie,
Thank you so much for your feedback! We are delighted to hear that you found the ordering process easy and that you’re happy with your gift choice.
We truly appreciate your support and hope the recipient loves their Tiffanya piece!
Best regards,
The Tiffanya Team
responds super quickly
very efficient and responds super quickly. I had an issue with my order - I ordered the same item in the same colour and I emailed them, they got back to me within an hour and it was no problem they fixed my error straight away. Their customer service is exceptional they are extremely helpful and always goes the extra mile to assist. Not to mention the cutesy items they sell!! I highly recommended.
January 14, 2026
Unprompted review
Reply from Tiffanya Store
Hello Chloe,
Thank you so much for your wonderful review! We are truly touched by your kind words regarding our customer service. Providing a quick, helpful, and seamless experience for our community is a top priority for us, and we're so glad we could resolve your order issue right away.
It's also great to hear that you love our 'cutesy' items! Your recommendation means the world to the whole team. We truly appreciate your support and can't wait for you to receive your Tiffanya pieces.
Best regards,
The Tiffanya Team
Looking forward to getting my item
Looking forward to getting my item! Hopefully it’s as good as the picture
January 14, 2026
Unprompted review
Reply from Tiffanya Store
Hello!
Thank you so much for your order and for sharing your anticipation with us. We are just as excited as you are for your piece to arrive!
We’ve put a lot of care into every detail and truly hope it’s everything you’re expecting and more. Please feel free to reach out to us at [email protected] if you have any questions while you wait for your delivery.
Best regards,
The Tiffanya Team
Reply from Tiffanya Store
Hello Charlotte,
Thank you so much for your feedback! We are delighted to hear that you found our website easy to navigate and that you’re happy with our designs and pricing. Providing a smooth and accessible experience for our community is exactly what we aim for.
We truly appreciate your support and hope you enjoy your Tiffanya piece!
Best regards,
The Tiffanya Team
Great easy to create and you can choose…
Great easy to create and you can choose your own measurements
January 11, 2026
Unprompted review
Reply from Tiffanya Store
Hello Malika,
Thank you so much for your feedback! We are delighted to hear that you found the creation process easy and that the option to choose your own measurements was helpful. Ensuring a perfect, personalized fit for our community is very important to us.
We truly appreciate your support!
Best regards,
The Tiffanya Team
Reply from Tiffanya Store
Hello Henrietta,
Thank you so much for the lovely feedback! We are thrilled to hear that you find our pieces 'super cute' and that our team could get back to you quickly. Providing a fast and friendly experience for our community is what we’re all about.
We truly appreciate your support!
Best regards,
The Tiffanya Team
Reply from Tiffanya Store
Hello!
Thank you so much for your feedback! We are thrilled to hear that your experience with us was straightforward and a breeze. Providing a seamless and easy process for our community is exactly what we aim for.
We truly appreciate your support!
Best regards,
The Tiffanya Team
Fast shipping option
Fast shipping option, fast and easy ordering process
January 9, 2026
Unprompted review
Reply from Tiffanya Store
Hello K Bentley,
Thank you so much for your feedback! We are glad to hear that you found the ordering process fast and easy, and that our shipping options met your needs.
We truly appreciate your support and hope you enjoy your Tiffanya piece!
Best regards,
The Tiffanya Team
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