Titan Distributors Reviews 2

I made a valid purchase for a park style grill via eBay, direct from Titan Brands. They removed the funds from my account and the promptly cancelled the order, listed the cancellation reason as "buyer requested cancellation". Then re-listed the same grill $200 higher than my purchase price and refused to honor the original sale. I reached out to the CEO, Austin Speck directly, initially he responded saying he would remedy the situation and then went dark. For an e-commerce company to not honor a valid sale when they took money out of my account is beyond ridiculous.
Buy from a competitor, just don't give your money to Titan Brands.

I have purchase five skid steer attachments from Titan Distributors over the last three years at a cost of about $7000. The non-hydraulic products are relatively sound as long as they are only used for light duty regularly and/or heavy duty very occasionally. Any hydraulic attachments are likely destined to fail just outside of any basic warranty period. Certainly NOT for professional reliability standards. If customer service ever needs to be accessed, brace for frustration.

Two support cases involved attachments that had hydraulic connections to my skid steer. The first was due to the cables being damaged when pinched by my machine. The instructions stated nothing about this possibility and to “just hook up and go to work”. It took a little persistence, but I finally got Titan to send new lines. However, they would not offer any reimbursement for the labor to change them out. The second case was just recently and rather shocking in this age of corporate liability. A skid steer front hoe attachment was sold without any operations manual included or even available upon request. The only reference was a parts diagram that stated on the very first page, "Read the Operator’s Manual entirely. When you see this symbol, the subsequent instructions and warnings are serious. Follow without exception. Your life and the lives of others depend on it!”. Repeated correspondence on this matter eventually ended up with the sound of crickets and my case was incorrectly labeled as solved. For the average customer, this is a huge red flag (and a great source of research for any legal case against Titan).

As for me, I am mechanically inclined enough to make repairs or otherwise have the resources to correct any product failures. This was a gamble that I was willing to take for the economical pricing of the Titan product line, but no longer. The issue with not having an operations manual available to customers is an interoffice goof at least and a critical lack of legal/ethical accountability at worst. It generally screams that Titan is cheap in more ways than one and all that fluffy customer service commitment in their corporate pledge is profoundly misleading.

Buyer beware. You get what you pay for.

(Titan Attachments operates via PalletForks.com out of Memphis, Tennessee and is under the corporate umbrella of Titan Distributors, Inc. at TitanBrands.com.)