Tonetec 

really bad quality. overall horrible service. took almost a month toe receive but their return policy is 14 days. i tried to talk to someone about canceling my order and they wouldnt, then tried to return the items because the quality reminds me of temu clothes, horrible smell as well. they said i could return for a $15 reshipment fee and then only receive 30% of my refund. i said absolutely not and received the same message again.

I ordered 3 shirts, the fabric felt cheap so I wanted to return them 2 days after they arrived. This is the response I got:

1. An exchange for a different size/item to better suit your needs.( You can receive the correct sizes / different item without returning the original items. All you need to do is cover a $15 reshipment fee.This saves you the cost and hassle of purchasing a return label, which would be about the same. Due to high tariffs and import fees, returning items to USA can be very expensive for both you and us that is why we offer this option. Many of our customers choose this option and gift or donate the original shirts locally.)

2. Receive store credit for the full value of your purchase.

3. Get a refund of 30% and you may keep the item.

Don't buy off them

AVOID AT ALL COSTS!
Very poor customer service and refusal to honour UK consumer rights.
I received items that were not of satisfactory quality and requested a return and full refund. Despite multiple polite emails, the company repeatedly refused to provide a full refund and instead attempted to pressure me into accepting partial refunds (30%, then 70%) or store credit.
They repeatedly hid behind their internal “sale items” policy, despite being informed that under the UK Consumer Rights Act 2015, sale items are not exempt from the requirement to be of satisfactory quality, and consumers are legally entitled to a full refund for faulty or substandard goods.
I made it clear I was happy to return the items at my own cost, yet this was still refused unless I accepted a partial refund. This experience has been frustrating, time-consuming, and left me feeling that the company deliberately ignores statutory consumer rights.
I would strongly advise UK customers to be cautious, particularly if something goes wrong with an order.

I placed an order, but found the sizes too small. I then asked for an exchange and was offered either: keep the item and get a 30% refund; return the item (at my expense) for store credit; or pay an additional £10/$12 for the correct sizes to be sent out. I went for the third option, only for them to send out the exact same order, ignoring my request for the larger sizes. Had no response from their dreadful customer service.

I wish I'd read these reviews before losing the best part of £80 to a fraudulent company.

They just ignore you when you ask for assistance.

Terrible customer service, clothes don’t fit, scam product

A total scam. I really believe they sent me the wrong size and all same colour to tell me that it was my mistake. I never got a purchase confirmation email from them so I can’t even double check whether I made a mistake or not. Now they want me to donate the shirts and reorder new ones at a discount because it’s “too expensive” to return to USA. Stay away people. Keep your money

Do not order from this company .. Shipping alone is 8 weeks to never receive .. and they don’t care . would give ZERO stars .

Biggest scam ever. There’s been 12 emails about a return shipping label They still won’t send Complete BS scam! I just wanna exchange sizes

If I could give 0 stars I would. Scammers. Lying about delivery, sayings it’s been sent and then 3 weeks later saying they are just about to send it plus adding a fake delivery checker.
Avoid.

Horrible! What a complete scam! The quality of the product is poor.
Sizing is off. Shipping is horrible.
Buyer beware.

Absolutely appalling only sent 1 out of 3 shirts which were ordered well over a month ago! Said the other 2 shirts won’t be sent until the end of March. The one shirt they sent is wrong size and too small. I’ve asked them to return and for a refund and they are playing scammer tricks. Saying we need to give them more money for a refund. Offering us discount for our next order etc I’ve never seen customer service like it. Scam of a company do not use.

Ordered a L shirt got XL. Didn't fit. Asked for exchange. They sent me a L about a month later. My wife ordered 3 shirts for Christmas presents. L, XL, XL. We got XL, 2XL, 2XL. You can't make this stuff up! My son kept his shirts because he doesn't care. We asked for an exchange on the XL for me. Got it 2 months later and they shipped 2XL 🤣. It's just so crazy! The one shirt i have, I like. Quality is good. BUT, if you order from this company, I would suggest ordering a size down so when they give you the larger size, you've tricked them into getting the order correct😆

Ordered medium shirts and received large. Wrote back to customer service who tried to help but still send out size large again. The original order took about a month and a half to receive. The replacement order arrived in about a month and a half including communications. Just sent the request again.

Do not order from this company made an order in a month later the order has still not even been shipped very very difficult to cancel even though the item was not shipped have filed a protest with PayPal avoid this company at all cost

Don't waste your time. The shirts are too small and, in my opinion, a little cheaply made. Went to return it and they don't want to provide a refund.

Still have not received my shirt a month after my order. Contact telephone number is not legit and physical address on website is not legit.

The quality was absolutely terrible and the customer service even worse. Refusing to refund money as the items bought were on sale (all their items are on some form of sale). Avoid!