transfergo.com Reviews 37,877

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the reliable, speedy, and consistent service, especially for regular international transfers. Many highlight the helpful and professional staff, with some specifically mentioning individuals who provided exceptional assistance and quick resolutions to issues. People also find the platform easy to use, with transfers often occurring rapidly. However, some consumers have reported ambiguous experiences related to payments, response times and customer service. A few reviewers have encountered delays and frustrations due to security checks and documentation requests, particularly for larger transfers. Some users have also expressed concerns about transfers being held for extended periods, coupled with slow or unhelpful customer service interactions.

Based on these reviews

Rated 5 out of 5 stars

Update : - Transfergo already respon and email to me about my case, it says " We are investigating the status of your transfer and get back to you with an update as soon as possible. " - All doc... See more

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Rated 5 out of 5 stars

I’m very satisfied with TransferGo. The app is easy to use, transfers are fast, and the fees are much better compared to other services. Customer support is helpful, and I always feel my money is saf... See more

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Rated 5 out of 5 stars

What makes my experience great was, thing has become easier for me to do due to transfer go. Transfer go is really helpping me reching out my family, so sinple and aesier. Thanks to tranfer go

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Rated 5 out of 5 stars

I have been using this app for 2 weeks and can say I'm really impressed. The process is very simple and the transfer goes through in less than a minute. I had an issue with one recent transfer due t... See more

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Rated 4 out of 5 stars

Ugne helped me resolve the issue, but the issue was caused unnecessarily. I filled in the form with the information that I will (might) send 1000 EUR per month. I didn't think this information mattere... See more

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Rated 1 out of 5 stars

It had been 6 days since i send them my self employment documents. My client has send me money to do a work for him and i dont have acces to this i have explain him all well its not his problem its mi... See more

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Rated 5 out of 5 stars

INDEED (TRANSFER GO) ARE EXCELLENT CUSTOMERS SERVICES PROVIDERS AND THEY ARE RENDERING QUALITY SERVICES. I ADVICE YOU ALL TO CONTINUE AND ALSO START TO USE THEIR SERVICES BECAUSE THEY PROVI... See more

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Rated 5 out of 5 stars

Genuinely can’t recommend this app enough - I transfer regularly to Oman and it’s always been reliable, speedy and consistent. The rates are great and super close to the mid market and it feels great... See more

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Rated 5 out of 5 stars

TransferGo is truly an amazing platform. It does not only allows you to send money to most parts of the world, but the transfers are also instant. And one sweetest part is their customer service, C... See more

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Rated 5 out of 5 stars

I’m very satisfied with this company. Transfers are always fast and on time, everything works smoothly and without any issues. We have been working together for a long time, and the service has consis... See more

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Rated 5 out of 5 stars

I am using this app since 2022 and I send money EU to non EU country so you can imagine about the fees. But Transfergo is the always giving me best offers. Last time I had an issue about the sending o... See more

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Rated 5 out of 5 stars

I mistakenly sent funds to a TransferGo account, and they resolved my problem and sent my funds back to me quickly. I would like to thank Ms. Natalia in particular for her willingness to cooperate.... See more

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Rated 5 out of 5 stars

I am using TrasferGo for about 10 years and never had any issues. Real and honest review. Transfers are always very quick and with good communication. Never used any other transfer company as I would... See more

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Rated 5 out of 5 stars

Since they attracted me by a statement, your money will in 1 working day be transferred, I sent money from my debit card. Transfergo is responsive and sensitive to customer issues. They checked prom... See more

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Rated 5 out of 5 stars

My transaction got suspended and I emailed your service and I was assisted by Natalia who’s very patient with me, I know that I came out really mad because of what happened but she handled it really w... See more

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Rated 1 out of 5 stars

Good service only for small amount transfers. If you're planning sending thousands, your funds will need to be validated via ardous and excessive documentation requests. It's fine to provide that unde... See more

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Rated 3 out of 5 stars

Great when it works but first sign of trouble and there is zero support only automated bit that takes you in circles. Sadly I don't think I will trust this again and I would definitely try a very... See more

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Rated 5 out of 5 stars

I highly recommend TransferGo for money transfers. I send money to Ghana many times and the money always arrives immediately. They don't charge fees. When there is a problem their customer service is... See more

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Rated 1 out of 5 stars

I used TransferGo to send money from the UK to Poland, specifically because their website clearly stated that the transfer would arrive within an hour. Before making the transaction, I double-chec... See more

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Rated 1 out of 5 stars

Used it for couple of years, unfortunately recently the level of their services went down the drain. Transfers are extremely delayed without giving any info. Of course while chatting with them (they c... See more

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Rated 1 out of 5 stars

A security procedure that has changed in 16 days? A long-time customer that I am? I received my money which I transferred on January 28 and in the reference the transaction date is January 30!! it's n... See more

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Rated 1 out of 5 stars

Never use TransferGo! Pathetic app service. I transferred money to trasferGo account for an easy transfer purpose,but my trasfer has declined ,that's why I requested a refund/transfer money back, bu... See more

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Rated 1 out of 5 stars

I lost £250 in a scam involving a fake Gumtree seller. The fraudster used TransferGo to receive the money. After I reported it, TransferGo admitted they know the recipient’s identity, but refused... See more

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Rated 1 out of 5 stars

Sent a transfer on Friday, supposed to be "within minutes", now Monday evening. Everytime I speak to customer service I get told one excuse or another about verification. I asked to cancel the transfe... See more

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Rated 1 out of 5 stars

Signed up because they allow transfers to cards in Ukraine. Everything went ok until 5 mins after the transfer was initiated on my side when their super manual fraud controls kicked in. Now been 48 ho... See more

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Rated 2 out of 5 stars

The transfer of the money took more than a week since I started the process. The reasons were on one side a late verification of my ID (3 days after the starting day) - another reason was a problem wi... See more

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Rated 1 out of 5 stars

Absolutely awful company Requesting documents after documents running me around getting bank statements sending proof of every single penny I have over a £30 transfer There still not process... See more

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Rated 2 out of 5 stars

I couldn't do verification of my account because my passport was not near me. It was urgent situation and they don't help. I think they could provide me other methods of verification and accept other... See more

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Rated 1 out of 5 stars

I was using GoTransfer for long time. Now the company made huge changes and to sen money is so complicated. People do not answer to any questions, ony robots, only in English. Not everyone knows Engli... See more

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Rated 1 out of 5 stars

I signed in as it says instant transfer however it's not, then it says instant chat and again no replies, no number to call, money of course taken in seconds now have no idea where the money are, wast... See more

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Rated 1 out of 5 stars

Worst experience ever. For over a week, my money is hanging with these people in the name of doing verification. I have sent all the documents they have asked for, sometimes even two or three submissi... See more

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Rated 1 out of 5 stars

Unhappy, support can not help me troubleshoot simple issue with my back credit card authorisation. Asking me to pay via bank transfer without warning that join bank account will require extra author... See more

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Rated 1 out of 5 stars

My transfer has been suspended already 9 days.I have sent all papers they asked to proof source of income.Not enough.Every day emailing me - we will be in touch ! Never use this company again and neve... See more

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Rated 1 out of 5 stars

I made three transactions today. One of them was successful, but two are still pending. They asked to provide necessary documents for confirmation, proving that I am sending money to myself from m... See more

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Rated 5 out of 5 stars

I have been using TransferGo services for about 19 years. It is a cheap and fast service. The recipient receives the transfer instantly. If there are any problems or questions, they have great people... See more

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Rated 5 out of 5 stars

I would like to sign my 5 stars to the Help Center of TransferGo. The support about my questions are very professional, very fast and very clear. My special thanks to Lady Fatima and the Staff that ex... See more

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Rated 1 out of 5 stars

They are still holding release of My money. Asking for $359.00 to release. I paid by Cash App on January 31 2025. Provided screenshots as instructed. They insist they didn't receive but won't provide... See more

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Rated 1 out of 5 stars

Very bad yesterday i send money just to my self to my own account as im a mother working in UK and my kids are in Slovakia they all depend on me 3 kids! I send money to them (to my own account) its ha... See more

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Rated 1 out of 5 stars

They accepted my money when I initiated a transfer and ONLY AFTER THAT they started messaging me randomly via chat asking about why do I want to send money and what are my motives - what is this ?... See more

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Rated 5 out of 5 stars

TransferGo is the best. Honestly speaking I have never had an experience where my concerns were followed up and an agent called me to understand my issue. The service is client oriented. I recently se... See more

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Rated 1 out of 5 stars

This joke of a company is totally unethical and i have strong concerns that they have wrong intention with your funds already paid to them in order to progress with transfers. They invent questions no... See more

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Rated 1 out of 5 stars

I made request for transaction on 24th Aug 2025. They didn't process my payment and didn't answer the reason. I asked them to refund tlmy money and now they r not responding. Plz anyone guide me what... See more

Company replied

Rated 1 out of 5 stars

Been waiting 5 days for my money to get transferred. Everyday they are asking me for different checks. The customer service skills are not great they just transfer to different departments constantly.... See more

Company replied


Company details

  1. Money Transfer Service

Written by the company

For over a decade, TransferGo has made sending, receiving and managing money worldwide faster, simpler, and more affordable.

Send receive and manage money globally

Written by the company

Fast, secure and low-cost
Hold exchange and transfer multiple currencies effortlessly, all in one app.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

TransferGo is my go-to app for sending…

TransferGo is my go-to app for sending money. I’ve tried a few other services, but this one feels the most straightforward. The setup was quick, and the verification process didn't take long at all.
Usually, the money arrives within the same day, which is a lifesaver. It’s definitely much better (and cheaper) than using a traditional bank. Five stars from me!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and simple

Fast and simple. Well done 💯

February 9, 2026
Unprompted review
transfergo.com logo

Reply from transfergo.com

Thank you for the awesome feedback! We’re so glad you found it fast and simple. Appreciate you being with us! 😊

Rated 5 out of 5 stars

I'm very grateful

I am sincerely grateful to transfer.go for their excellent service. Especially for having specialists who provide thorough answers and help resolve non-standard situations. Operator Anastasiia helped solve the issue very quickly. This gives me the feeling that the money I transfer is in safe hands and will definitely reach the recipient. I am truly thankful!

February 11, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much for your heartfelt feedback! We’re truly grateful for your kind words and are delighted to hear that Anastasiia was able to resolve your situation quickly and thoroughly. It means a lot to know you feel your money is in safe hands with us. Thank you for your trust. 💛

Rated 5 out of 5 stars

Fast and straightforward way to…

Fast and straightforward way to transfer money with excellent exchange rates.

February 11, 2026
Unprompted review
transfergo.com logo

Reply from transfergo.com

Thank you so much for the kind words! We’re thrilled to hear you found the process fast and straightforward and that you’re happy with our exchange rates too. We truly appreciate your support. 😊

Rated 5 out of 5 stars

TransferGo on point

Always swift and simple attention that provided result

February 10, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much! We’re glad you found it swift and simple – that’s exactly what we aim for. Appreciate the kind words!

Rated 5 out of 5 stars

Smooth

Smooth, trusty, rapid and safe money transfer from Belgium to Nigeria. Good customer support.

February 10, 2026
Unprompted review
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Reply from transfergo.com

Thank you! We’re happy to hear your transfers from Belgium to Nigeria are smooth, fast, and secure, and that our support team could help. Much appreciated! 😊

Rated 5 out of 5 stars

Nice money send application world 🌍

Ni ce application sending money world wide nice exchange rate

February 9, 2026
Unprompted review
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Reply from transfergo.com

Thanks so much! 😊 We’re glad you’re enjoying easy worldwide transfers and great exchange rates. Appreciate the support!

Rated 5 out of 5 stars

Very quick response and fast action

Very quick response and fast action. Thank you very much for your response. Again thank you very much.

February 8, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much for your kind words! 😊 We’re really glad we could help quickly. Your appreciation means a lot to us. 💛

Rated 5 out of 5 stars

What makes my experience great, was richinhg out my family very easy


What makes my experience great was, thing has become easier for me to do due to transfer go.
Transfer go is really helpping me reching out my family, so sinple and aesier.
Thanks to tranfer go

February 7, 2025
Unprompted review
transfergo.com logo

Reply from transfergo.com

Thank you so much for sharing this! We’re happy TransferGo is making things easier and helping you stay connected with your family. That really means a lot to us. 😊

Rated 1 out of 5 stars

I used TransferGo to send money from…

I used TransferGo to send money from the UK to Poland, specifically because their website clearly stated that the transfer would arrive within an hour. Before making the transaction, I double-checked this information to be sure.

Unfortunately, the money was not sent for several hours. When I contacted TransferGo via live chat, I was told that my bank “hadn’t sent the money yet.” I then spoke to my bank directly, and they confirmed that the payment had already gone through with no issues on their side.

So I was left waiting, with no clear explanation and no solution. The whole point of using this service was the fast delivery time and that promise wasn’t met. Very frustrating and unprofessional. I won’t be using TransferGo again unless they improve transparency and reliability.

December 12, 2025
Unprompted review
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Reply from transfergo.com

Thank you for sharing your feedback, Dan, and please accept our sincere apologies for the frustration caused by this delay. We understand that when you choose a service based on a specific delivery time, any deviation from that promise is not the level of service we aim to provide.

To clarify our process, card pay-ins are typically instant, while manual bank transfers can occasionally take a bit longer to reach us, depending on the bank’s internal processing. However, we strive to keep these windows as short as possible.

We want to investigate exactly why you were given conflicting information regarding your funds and ensure your next experience is much smoother. Currently, we are unable to find a profile that matches your review details.

We have sent an information request to you via Trustpilot. We would appreciate it if you could respond with your transaction details so we can look into this further and provide a concrete resolution. We hope to have the chance to earn back your trust.

Rated 5 out of 5 stars

Quick and constructive

Emilia reached out to me very quickly, and her help was constructive, accurate. I solved my problem with only one email.

February 6, 2026
Unprompted review
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Reply from transfergo.com

Thank you for the lovely feedback! We’re so glad Emilia could help quickly and resolve everything in just one email. We’ll be sure to pass on your kind words! 😊

Rated 5 out of 5 stars

Good service

The service is good, but the ID verification process takes too long.

February 6, 2026
Unprompted review
transfergo.com logo

Reply from transfergo.com

Thank you for your honest feedback! We’re glad you find the service good, and we appreciate your patience with the ID verification process. We’re always working to make it faster and smoother. 😊

Rated 5 out of 5 stars

It is a nice app


It is a nice app

February 6, 2026
Unprompted review
transfergo.com logo

Reply from transfergo.com

Thanks so much! We’re really glad you’re enjoying the app, your support means a lot to us! 💛

Rated 1 out of 5 stars

This is a horrible way to sent money

This is a horrible way to sent money. They lie to you that the money are going to be sent in an hour even 30min. I sent the money last night and it has been 18 hours. No one received anything. If I cancel the money will come back in 3 days. I had an urgent payment that’s why I used GO but they lie to people. I am waiting from 18 hours. I do not recommend anyone to use this up. Their customer service doesn’t help too. You have to wait ours to talk with someone. It never takes 1 hour or 30 minutes, it has been almost a day, I still wait

February 5, 2026
Unprompted review
transfergo.com logo

Reply from transfergo.com

We are truly sorry to hear about this delay, especially as we understand how important urgent transfers are. This is certainly not the experience we want for our customers.

We are very keen to investigate exactly what is happening with your funds and help resolve this immediately; however, we haven't been able to locate a profile using the information provided in your review.

To assist you, we have sent a request for additional information via Trustpilot. Please check your inbox and provide those details so we can identify your transfer and fix this for you. We are standing by to help.

Rated 5 out of 5 stars

Thank you to Klaudia M

Thank you to Klaudia M. for providing excellent support to me in the online chat. Thank you 🙂

February 5, 2026
Unprompted review
transfergo.com logo

Reply from transfergo.com

Thank you for the kind words! We’re happy to hear Klaudia M. provided excellent support. She’ll really appreciate this shoutout! 🙂

Rated 5 out of 5 stars

It’s easy to send money

It’s easy to send money. You can get the money easily very seamless. You don’t have to wait for a day to receive the money. Inlove with this application. Recommended.

January 30, 2026
transfergo.com logo

Reply from transfergo.com

Thank you so much for the love! We’re thrilled to hear how seamless and fast your experience has been. Thanks for recommending us, it truly means a lot! 💛️

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