Travelodeal Reviews 18,575

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, charm, and efficiency. Consumers highlight the agents' ability to customize packages to their specific needs, provide transparent options, and offer honest opinions, ensuring the best financial options. People appreciate the ease of the booking process, with agents like Nicolas and Terry making it smooth and stress-free. Consumers also value the excellent customer service, with agents like Liam and Eric being courteous, patient, and understanding. Reviewers mention that the team is prompt, thorough, and knowledgeable, always ready to assist with requests and changes. Many customers have used Travelodeal for multiple holidays, indicating a high level of satisfaction and trust in their services.

Based on these reviews

Rated 5 out of 5 stars

If any one is cautious about doing the Wowcher surprise holiday do it! We had a great experience with Harry at Travelodeal. He was very charming and helpful. There was no hidden fees, however we did c... See more

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Rated 5 out of 5 stars

We loved our travel deal to Greece from San Francisco. Everything went as expected. All flights, hotels and transferts. Aaron who helped us made it all possible by customizing the package to our ne... See more

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Rated 5 out of 5 stars

I recently booked a holiday through Leo which I was very impressed with. We spoke quite a lot whilst booking and he was always giving me the best advice and honest opinions to support my booki... See more

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Rated 5 out of 5 stars

Pleasant, helpful and efficient. Nicolas made the process easy and called back instead of us holding on the line while he sorted out flights and other booking details. We have used Travelodeal for a f... See more

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Rated 5 out of 5 stars

I have booked with Travelodeal before and we enjoyed a great holiday in Crete last September. Matt booked it for us was very helpful indeed. So when we decided to have a family holiday with our daugh... See more

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Rated 5 out of 5 stars

After taking a Wowcher deal for a weekend trip to Bucharest, Paul called us and advised flight times that were unsuitable. He was able to obtain better departure and return times making it much more... See more

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Rated 5 out of 5 stars

We booked a Wowcher mystery holiday and got Dubai. With the amount of travelling and limited time we were going to be there we decided this was not the best for us. Terry got in contact with us and so... See more

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Rated 5 out of 5 stars

my agent liam was absolutely great! he was courteous and patient with my requests and changes - he tried to accommodate my wishes - he offered several options to please me - he was prompt and thoroug... See more

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Rated 5 out of 5 stars

The original flight out was late in the day which meant losing a day of the holiday. I asked about an earlier flight but it was considerably more expensive and so we weren’t going to go for that. How... See more

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Rated 5 out of 5 stars

its our 1st time with travelodeal still waiting for package but so far Great experince Liam Kumar discussed and understood our needs so after that it was easy for us to go with his recommen... See more

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Rated 5 out of 5 stars

Placed order for mystery holiday through Wowcher. Got phone call from Raymond within the 48 hour limit they advised which was great. I expressed concern about the country I was given as it’s not safe... See more

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Rated 5 out of 5 stars

Adrian was very helpful throughout the whole booking process. The phone got disconnected a few times and he called me right back, and he held the reservation until I could clear some things up with my... See more

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Rated 5 out of 5 stars

This is the second time I've booked with Travelodeal and each time I've found them efficient and helpful. I dealt with Davis who was very clear in his explanation of costs and what is covered. He... See more

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Rated 5 out of 5 stars

Just book Budapest, Vienna , and Prague 8 days trip with Travelodeal through Travelzoo. I had a fabulous experience with Percy who went above and beyond to help us navigate the complexity of juggling... See more

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Rated 5 out of 5 stars

Gary agent is excellent he is patient and professional to answer all my questions and respond email promptly . I book With many travel agency so far Travelodeal agent make my booking more easy . We r... See more

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Rated 5 out of 5 stars

Noris was fantastic, so lovely and helpful and didn’t stop until I was happy with my holiday. Very patient which I appreciated. I haven’t actually been on this holiday yet but his planning made it a l... See more

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Rated 5 out of 5 stars

Shaun was my agent and couldn’t have been more helpful! Originally I have booked different date but he went out of his way to find us a better deal with a better more central hotel and better flights.... See more

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Rated 5 out of 5 stars

Bruce was incredibly helpful and responsive to our travel interests & requirements. We didn't think we'd be able to visit London, Amsterdam & Paris for two weeks within a three-week planning period... See more

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Rated 5 out of 5 stars

Bruce was incredibly helpful and responsive to our travel interests & requirements. We didn't think we'd be able to visit London, Amsterdam & Paris for two weeks within a three-week planning period fo... See more

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Rated 5 out of 5 stars

We spoke with Mary via WhatsApp initially about a holiday in The Sunday Times and going from a different airport. She was very helpful and even changed the cruise ship when we did not like its review... See more

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Rated 3 out of 5 stars

The initial offer was very attractive, posted 24 hours earlier to members only. Upon booking the initial offer was honoured, within 20 minutes a phone call to say price had gone up £400 due to confirm... See more

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Rated 2 out of 5 stars

This is our 1st experience with Travelodeal. Before our trip has started, they did not disclose the baggage or seating fees we will incur on 3 different airlines. Not in the multiple conversation... See more

Rated 2 out of 5 stars

Random emails, missed phone calls, insistent that once I finally got through to a human being that I could not stay on hold. Finally speaking to someone who could help, who was half decent, there w... See more

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Rated 1 out of 5 stars

Currently vlogging how bad the customer service is between both wowcher and there partner travelodea go away in 4 days don't have flight times or any information only one guy can let me know out of th... See more

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Rated 4 out of 5 stars

Jacob from Travelodeal was a very polite & helpful member of staff. He explained things well. I have dropped a star mainly as I saw this deal on Travelzoo, but it was more than double the advertised... See more

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Rated 1 out of 5 stars

Honestly....I've never received such poor service from a travel agent when I am trying to give them my money!, I am left feeling that I may have totally dodged a bullet! I saw a deal of Travelzoo and... See more

Rated 5 out of 5 stars

Another fantastic holiday to Italy with this company who are fast becoming my favourites for min breaks. We did Lake Garda and stayed in Sirmione. Hotel and breakfast was much better than expected. Su... See more

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Rated 5 out of 5 stars

Dave contacted me, to confirm the details of the holiday we had booked. He was very helpful and even found a different flight for us that had better timings. Just trying to sort seat bookings direct... See more

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Rated 5 out of 5 stars

The package I booked seems wonderful. I can’t wait to go on my vacation! Prague, Vienna and Budapest! I found that the price was very good and competitive. The flight schedule is very convenient, th... See more

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Rated 5 out of 5 stars

Very helpful, cheap 3 night break to the Algarve. Could have saved money on the same holiday through Love Holidays but I had already spent money on a Wowcher holiday through Travelodeal so had to pa... See more

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Rated 4 out of 5 stars

I enjoyed dealing with Dexter, I had reached out to him just prior to his vacation and also asked him for a revised proposal addressing transfers from airport and hotel which we did not receive bef... See more

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Rated 3 out of 5 stars

Reserving judgement until we have taken the trip in 2026. So far, everything is different from the original offer. Able to travel from BHX which is good but the consequence is a different hotel which... See more

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Rated 5 out of 5 stars

I saw my holiday package on Travelodeal leaflet that came through my door. I was interested in a 20 day cruise to Las Vegas and Hawaii but had a million questions to ask. Lucus was extremely pati... See more

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Rated 5 out of 5 stars

Travelodeal often has Interesting and attractive packages appear at Travelzoo. Last trip in 2023 was enjoyable. Therefore now booked this Northern Europe 4 Countries trip. We travel a lot land tours... See more

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Rated 5 out of 5 stars

Cheryl went above and beyond, helped maximise my holiday with the best times available to assure the longest stay in Paris. A great courtesy call from Sophie too, a few weeks later to make sure I rece... See more

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Rated 5 out of 5 stars

Great service from keith and travelodeal Finding alternative flights to the original deal which gave us double the time on holiday to make the most of exploring the area. Without spending a lot more m... See more

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Rated 1 out of 5 stars

Terrance did not reply expeditiously. He was always off! I missed a deal for my upcoming 55th Born Day! The same excursion is currently almost $1000 more! I will be cancelling my membership! I am stil... See more

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Rated 2 out of 5 stars

A little bit rude and felt pressured/rushed. Was not given enough time to read through and agree to the terms and conditions email. Was uncomfortable with changing details but was talked in circle... See more

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Rated 5 out of 5 stars

Great experience with Davis booking our trip. He offered a different package with better flight times from a closer airport and explained how fair the hotel was from the airport and the city centre.... See more

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Rated 4 out of 5 stars

So with any wowcher deal there are always hidden costs and this was no exception. A poor airline and bad flight times were first offered costing an extra £116 for two people to extend the break by 1... See more

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Rated 5 out of 5 stars

Initially we had difficulties booking online. Hearts sank when we got AI to “help”. Booked anyway, hoping when payment details were required we would be referred to a human agent. This is what trans... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Welcome to Travelodeal, your go-to travel platform transforming the way you plan your holidays. Distinguishing itself from conventional travel sites, Travelodeal empowers you to tailor searches based on multiple criteria such as dates, star ratings, budget, and all without the need to pre-select a destination. Explore our user-friendly interface, advanced search options, and a vast array of offerings, including beach getaways, cruise experiences, and city breaks. Discover your perfect holiday effortlessly, with our experienced and friendly team always ready to assist you in securing the best available prices. At Travelodeal, we pride ourselves on offering more than just vacations; we curate experiences. Delve into our exclusive packages, featuring beach retreats, enticing cruises, and captivating city breaks. Uncover the allure of our exclusive Nile Cruise deals, allowing you to embark on a journey through history and culture. Experience a new era of personalized travel with Travelodeal, where every journey is as unique as you are. Let your holiday planning become an exciting adventure, where the search for your perfect getaway is as thrilling as the destination itself.


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Very good and very helpful

Very good and very helpful. Davis was very clear in his explanations. Would have been 5* but there was confusion about the car hire situation and I ended up paying more money. Yorkshire folk can’t give 5* if they have to pay more than expected! Would definitely recommend though!

February 10, 2026
Rated 5 out of 5 stars

Rony was First Class

Our contact, Rony, was excellent. Calm, patient, and precise. After various discussions we ended up with a perfect solution to our request for a mixed Egypt hotel and cruise, and it was a delight to be so well looked-after. We shall be straight back again for our next trip abroad, and shall recommend to our friends.
Brian Jordan

February 12, 2026
Rated 1 out of 5 stars

Nightmare hotel — no help received

Me and my partner booked through wowcher for the £99 suprise holiday. Neither of us expected anything fancy or even decent but we did expect a clean hotel. What we got instead was dirty sheets and a hotel that reeked of stale cigarettes.

I called travelodeal immediately, and from the get go they were so unhelpful. They told us the only option we had was to stay and that we could not check out otherwise they could not help us.

We spent our three day short break down the phone trying to get someone to sort out an alternative accommodation and we were refused. Everyone had a rude tone with me, expecting me to stay in a dirty hotel and acting like it was no big deal.

I am now back from my holiday and they’re still just delaying a response, all I want is a refund for the hotel that is all, yet now apparently I cannot receive a refund for the hotel as I did not check out?? When I was told that I can’t check out if I want their help?

I told the that I booked alternative accommodation and now the agent is acting like I never told her. I have email proof of everything and I am going to be taking legal action.

It’s been a week of back and forth and I have never dealt with more unhelpful and rude people. Every phone call I get spoken over and talked to like I am a child.

Never ever book through this company, I understand that they may have not known about the state of the hotel but the unhelpfulness of the staff is downright disgusting.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Completely sorted our holiday requests. Understood what were our requirements and called us back as we asked.

February 11, 2026
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your kind feedback. We’re pleased to hear that your holiday requests were handled smoothly and that our team met your requirements.

We appreciate your support and look forward to assisting you again.

Best Regards,
Travelodeal

Rated 5 out of 5 stars

Excellent booking stage

The booking stage was excellent with Leo from the sales team offering me alternative options to help me decide. I'm yet to have the actual holiday.

January 29, 2026
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your wonderful feedback. We’re delighted to hear that Leo provided excellent support and helpful alternatives during your booking.

We hope you have an amazing holiday and look forward to hearing all about it!

Best Regards,
Travelodeal

Rated 5 out of 5 stars

Wowcher holiday phone call with Jenny

We were on the phone with a lovely lady called Jenny and she was very kind and helpful with sorting our wowcher £99 holiday. I would highly recommend!

February 11, 2026
Unprompted review
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your lovely feedback. We’re so pleased to hear that Jenny was kind and helpful in arranging your Wowcher £99 holiday.

Your recommendation means a lot to us. We truly appreciate your support and look forward to assisting you again.

Best Regards,
Travelodeal

Rated 5 out of 5 stars

Marvin was very helpful and patient…

Marvin was very helpful and patient with me. He was able to give me a break down of my trip financially. He was also good to follow up with important details. He went out of his way to check the best flights for me from the US to Europe.

January 25, 2026
Unprompted review
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your wonderful feedback. We’re delighted to hear that Marvin was helpful and patient, providing a clear financial breakdown and following up with important details. It’s great to know he went the extra mile to find the best flights for your trip from the US to Europe.

We truly appreciate your kind words and look forward to assisting you again.

Best Regards,
Travelodeal

Rated 5 out of 5 stars

Efficient and suggested an alternative…

Efficient and suggested an alternative (better holiday) than what we enquired about. Our dates were also adapted to suit our availability.

January 28, 2026
Unprompted review
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your kind feedback. We’re pleased to hear that our team efficiently suggested a better holiday option and adapted the dates to suit your availability.

We appreciate your support and look forward to assisting you again.

Best Regards,
Travelodeal

Rated 5 out of 5 stars

Quick

Quick , efficient answering all my questions

February 10, 2026
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your positive feedback. We’re glad to hear that your questions were answered quickly and efficiently.

We appreciate your support and look forward to helping you again.

Best Regards,
Travelodeal

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