TrustWallet Support Reviews 901

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. People reported issues with payments, mentioning that they were asked to pay fees for rewards or to secure their crypto. Some consumers have reported the loss of their funds, with no refunds being issued. A few reviewers have also stated that their accounts were blocked when they started making profit, but they managed to recover their funds after filing a complaint. Consumers have mixed opinions about other aspects of the business. Some people have problems swapping on the BNB chain, while others have successfully exchanged their cryptos for fiat. Some reviewers have also complained about the customer service, saying that it is useless and unresponsive. Other consumers have mentioned technical issues and delays in transactions.

Based on these reviews

Rated 1 out of 5 stars

I was scammed out of my $72K of crypto and Trust Pilot support wouldn’t even accept my request for help. Scammers advised i needed to register at cryptnetworkweb3.org to make sure crypto was secure af... See more

Rated 1 out of 5 stars

Trust Wallet is a company not professional at all. It is dealing with money of millions of clients whereas it is not secured at all. Hackers can access clients portfolio only with a secret sentence. T... See more

Rated 1 out of 5 stars

What has happened to Trustwallet? Absolutely gone to greedy and scammy trash. We are still not able to recover over 1 year of missing Tron funds. Recently cant even swap on BNB chain leaving us in lim... See more

Rated 1 out of 5 stars

It’s really absurd that they are asking for proof today otherwise that take off the review.we wrote a review last February and it was actually my friend who ordered the flowers and never received... See more

Rated 1 out of 5 stars

🤬 I startede using Trust Wallet when it had these cool functions integrating other instances like Binance. First i made a payment of $41 for the gas fees for an exlusive VIP reward. Second i was to... See more

Rated 1 out of 5 stars

There are a bunch of people ( scammers? ) on Telegram demanding you give proof of funds by loading $ 5 K in SOL onto Trust Wallet. It's interesting that they ONLY will accept a Trust Wallet screen sho... See more

Rated 1 out of 5 stars

My friend lost $1500 USDT today. She had 2fa enabled, but they were still able to take it. Customer support said that there was nothing they could do. Possible inside job. Wells Fargo did somethin... See more

Rated 1 out of 5 stars

Save yourself from stress by staying away from this company when you start making money you become a threat to them when I lost they don’t have any problem with that but when I started making profit t... See more

Rated 1 out of 5 stars

Bought SOL thru trust wallet with Mercuryo partner and Sol never come, but money is taken from bank account, so this is just another SCAM. Using ledger for years and same day douit same transaction, l... See more

Rated 1 out of 5 stars

Trust Wallet Support is absolutely useless. Trust Wallet put a Freeze on withdrawl and it's been Froze for weeks. Support just wants money for some kind of Compliant Collateral to investigate it. Tha... See more

Rated 1 out of 5 stars

I have clear evidence that funds from two of my Trust Wallet crypto accounts were stolen in late December, 2025. When I discovered this, I immediately tried to report it to Trust Wallet. I spent many... See more

Rated 1 out of 5 stars

Trust Wallet is essentially complicit in the theft of user funds. Their interface is dangerously outdated and serves as a playground for scammers. I had my wallet hijacked through a TRON "Account P... See more

Rated 1 out of 5 stars

Non-existent support. I wanted to contact them to ask if they could get me back some money that I had sent to bcgame which told me to deposit 50 dollars and then withdraw what I had won and now it tel... See more

Rated 1 out of 5 stars

I am experiencing a serious issue with Trust Wallet that remains unresolved. I have only ever created one Trust Wallet account. I carefully recorded the secret phrase, triple-checked it, and sh... See more

Rated 1 out of 5 stars

This wallet is an absolute scam. Please stay away from it! Yesterday, I deposited over 650 USD in XRP, but it disappeared from my Wallet after a couple of hours. No help, no support. You have been war... See more

Rated 1 out of 5 stars

I tried to convert from usdt tron to tron Cuz sending usdt would take 6$. They took the converting fees 5$ from me and transaction failed and they didnt offer help at all and i lost 80$ a few mont... See more

Rated 5 out of 5 stars

I think I know why there are so many negative reviews about Trust Wallet. But I use this wallet for years, left some cryptos there without being exchanged or holded. Recently I went for some exchange... See more

Rated 3 out of 5 stars

The app is real and legit but it’s being used by elaborate scammers. A guy called me alleging a security breach on my Binance account. Then transferred me to the « technician » to help me secure my... See more

Rated 3 out of 5 stars

I honestly never had a problem with trust wallet before. all transactions were smooth but now I four transactions and I'm not seeing my crypto!!! trying to get onto them is the worst, replied to them... See more

Rated 1 out of 5 stars

So they now go as far as buying fake good reviews for their fake platform, well l'll have you know that it’s all a scam, don't risk joining them, if it wasn't for my lawyer at 𝟶𝟿𝟿𝟿. 𝙸𝚘, that wo... See more

Rated 1 out of 5 stars

I copied my USDT address from the Trust app, using the copy icon next to the QR code, but it got converted to lowercase English. I sent the money to that address, and now I haven’t received the fu... See more

Rated 1 out of 5 stars

I bought $1800 worth of cryptocurrencies through their platform and they delivered $1300 worth of cryptocurrencies to my wallet. I contacted their customer service to correct their mistake and after s... See more

Rated 1 out of 5 stars

They are constantly making a person prove who they are. One day a buy will got through then the next they say they need more financial info that might take up to 7 days to verify. They charge to much... See more

Rated 1 out of 5 stars

$860 stolen. I made a swap inside "trust" wallet and it went missing. It wasn't transfered anywhere else It was stolen BY trust wallet! Some fake "support team" told me to open another wallet and all... See more

Rated 1 out of 5 stars

The customer service is a real joke . You can only deal with a chatbot. If they really care for the customer there would be a real reason to assist customers. As far email request. I got an email from... See more

Rated 1 out of 5 stars

This is supposed to be a secure Crypto wallet! Hence the name TRUST WALLET, a subsidiary of Binance I believe ! I have never bought or sold or traded since my initial investment several years ago. Mo... See more

Rated 1 out of 5 stars

TRUST WALLET IS A SCAM A** COMPANY! THE FEE'S IT SHOWS ARE NOT THE ONLY FEE'S YOU HAVE TO PAY FOR ANY TRANSACTIONS! THERE ARE HIDDEN FEES, AND EVEN IF THE TRANSACTION FAILS, YOU DO NOT GET THE MONEY B... See more

Rated 1 out of 5 stars

DO NOT USE!!!! Staked my BNB tokens here and never got any rewards from the TW STAKING. Tried to get information about this and no help from anyone. Tried unstaking, but says I don’t have enough BNB f... See more

Rated 1 out of 5 stars

TrustWallet used to be user-friendly and efficient, but lately, We and other users losing money on swaps. Seems to be a big scam happening within Trustwallet owners as They are blocking swaps by label... See more

Rated 1 out of 5 stars

I had the worst experience with TrustWallet. My staked funds disappeared. I tried to reach out but all I could talk to was a chatbot. After days living in worry, the funds came back but now I have pro... See more

Rated 1 out of 5 stars

Support is non existent, leave you in limbo. People would definitely stay away from Crypto if they dealt with this type of service regularly!!

Rated 1 out of 5 stars

Do not use this company, I deposit money in to ETH but the funds went to USDC address. I tried to talk to support but the robot doesn't give a good answer, I sent so many emails but not reply.. ple... See more

Rated 1 out of 5 stars

Trust Wallet has been one of the worst financial experiences I’ve ever had. I strongly warn others to stay away. I was unable to receive funds, and when I finally did, the transactions were... See more

Rated 1 out of 5 stars

They added $150US in fees after I agreed to the original fee of $70US. They added .50 in trx fees and changed the amount I got from -0889 Bitcoin to .0878. It cost in total nearly $300 for a single tr... See more

Rated 1 out of 5 stars

Trust wallet? what Trust? What a joke.. They are more like Shitwallet.. Bad customer support by replacing to Ai.. Bad Staking hidden fees for a reason to steal people money.. DO NOT PUT YOUR MO... See more

Rated 1 out of 5 stars

Stay away from this platform at all costs. Never ending request for this fee and that fee. They try to squeeze everything they can out of you and give NOTHING in return. Numerous empty words and brok... See more

Rated 5 out of 5 stars

Instead of holding altcoins on cryptoexchanges, it’s always simpler and safer keep them on trustwallet. No problems with access or transactions. It’s solid for storing crypto tokens.

Rated 1 out of 5 stars

transferred my wallet to a new phone (old one ia broken) using a secred phrase that was writted down and used for years. Got into wallet, but it shows 0 crypto. Tried to add them, doesnt work. Useless... See more

Rated 1 out of 5 stars

Funds in a "secure wallet All protocols followed. Less than a week funds gone. Dont tell you till later that T.W. doesn't actually hold the crypto. They are just a front company and some who is obviou... See more

Rated 1 out of 5 stars

I won a prize. But this prize is more than 400.000$. So my Dutch Bank ING reacted when Trust Wallet trying to transfer this money to my Bank. They said it's fraud. We will not allow you to pay the 15... See more

Rated 1 out of 5 stars

Durant presque un an, j’ai déposé des crypto USDT dans mon compte TrustWallet et quand J'ai commencé à vouloir les sortir vers un autre compte, j’ai bien eu la confirmation du transfert et les frais... See more

Rated 2 out of 5 stars

My tokens disappeared without any transaction records. Supported ignored me, sometimes send bot messages. Also, my tickets were closed without resolving anything. It was reclaimmycoincom that came thr... See more

Rated 1 out of 5 stars

Trust Wallet let someone open an account in my name and email. I can’t even contact them to tell them to get my FRAUDULENT ACCOUNT OUT OF THEIR SYSTEM AND VERIFY YOUR PEOPLE OPENING ACCOUNTS!!!! I wi... See more


Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Information provided by various external sources

Trust Wallet is the best ethereum wallet and multi cryptocurrency wallet to store your favourite ERC721; ERC20 tokens. Download the Trust Wallet Android and IOS app today!


Contact info

1.2

Bad

TrustScore 1 out of 5

901 reviews

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Rated 1 out of 5 stars

Terrible

Terrible. Can only speak to chat bots and your funds will get stolen. They need to be sued and arrested. Please avoid. This is a scammers paradise.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

I am experiencing a serious issue with…

I am experiencing a serious issue with Trust Wallet that remains unresolved.

I have only ever created one Trust Wallet account. I carefully recorded the secret phrase, triple-checked it, and shared it with my wife for safekeeping. When my phone broke, I set up a new device and entered the secret phrase, only to lose all access to my wallet and the funds it contains.

It appears that, despite being a non-custodial wallet, Trust Wallet may have provided an incorrect secret phrase, as it now connects me to a wallet with no activity. The funds in the original wallet remain inaccessible, and there seems to be no support or solution available from Trust Wallet to recover them.

This situation is extremely concerning. I urge caution to anyone considering using this platform, as the lack of accountability could put users’ crypto assets at serious risk.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this platform at all…

Stay away from this platform at all costs. Never ending request for this fee and that fee. They try to squeeze everything they can out of you and give NOTHING in return. Numerous empty words and broken agreements. STAY AWAY

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Cannot report stolen crypto funds

I have clear evidence that funds from two of my Trust Wallet crypto accounts were stolen in late December, 2025. When I discovered this, I immediately tried to report it to Trust Wallet. I spent many frustrating hours trying to do this, finally giving up in the end because their customer support in so terrible and inaccessible. Without paying $50 to receive "premium support", an AI chatbot is the only option, and the website does not allow you to submit an actual support ticket. This is my THIRD similar incident with Trust Wallet, so I am leaving this review now and any future involvement with them!

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Trust Wallet is a company not…

Trust Wallet is a company not professional at all. It is dealing with money of millions of clients whereas it is not secured at all. Hackers can access clients portfolio only with a secret sentence. There are not multi methods of authentication. Every day, there are scammers stealing funds from trust wallet clients. More than 7 millions have already been stolen, there are articles online and Trust Wallet is doing nothing to refund its clients. Trust wallet is unable to track the scammers.It has not even an insurance to do it!! No human support like Binance, it seems you are always talking only to AI chatbots, even if you lost thousands of euros on their platform with a scam phone call.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

I would not trust this wallet.

My friend lost $1500 USDT today.
She had 2fa enabled, but they were still able to take it.
Customer support said that there was nothing they could do.
Possible inside job. Wells Fargo did something similar to a customer recently and got caught.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Bought SOL thru trust wallet with…

Bought SOL thru trust wallet with Mercuryo partner and Sol never come, but money is taken from bank account, so this is just another SCAM. Using ledger for years and same day douit same transaction, ledger 6 minutes and SOL is in the wallet.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Trust Wallet is essentially complicit…

Trust Wallet is essentially complicit in the theft of user funds. Their interface is dangerously outdated and serves as a playground for scammers.
I had my wallet hijacked through a TRON "Account Permission Update" (Multi-sig injection). The worst part? Trust Wallet hides this from you. While scammers were stripping me of my ownership rights, the app showed absolutely nothing. No alerts, no "high-risk" warnings, and no way to see that a second owner had been added to my account.
By failing to provide a permissions dashboard or basic security warnings for TRC-20 "Account Updates," the Trust Wallet team is actively encouraging fraud through negligence. They provide the perfect environment for "invisible" theft that is impossible to revoke within the app.
If you use Trust Wallet, you are NOT the owner of your funds—the scammers are. Use TronLink or a hardware wallet instead. Avoid this trap!

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

Trust wallet App. must be closed

Trust wallet is taking lots of money from everyone, and making victims like me 51.815€ gone with a wind.
Shame to this platform.
Thanks to "Trustpilot.com" to expose them to warn people not to trade with "trust wallet" trader.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I was scammed out of my $72K of crypto…

I was scammed out of my $72K of crypto and Trust Pilot support wouldn’t even accept my request for help. Scammers advised i needed to register at cryptnetworkweb3.org to make sure crypto was secure after downloading it all to Trust Wallet, Big Mistake!!! Don’t trust others info. Just figure it out yourself or risk loosing everything. Especially from those offering help on TicTok!!!!!!!!

December 11, 2025
Unprompted review

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