UK Fuels Reviews 10,468

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and professionalism. Many reviewers specifically mention individual account managers, highlighting their helpfulness, efficiency, and proactive approach to meeting customer needs. Consumers appreciate the personalized service, with staff members often going above and beyond to resolve issues and provide the best possible solutions. People also express satisfaction with the company's services, particularly regarding pricing and user experience. Reviewers feel they receive competitive rates and appreciate the transparency in pricing. The company's website and online tools are described as easy to use and valuable for managing transport operations. Overall, customers are happy with the service and support they receive, making them feel valued and well-cared for.

Based on these reviews

Rated 5 out of 5 stars

Junaid Afzal Customer Service Advisor Young Man was very friendly great at finding what I needed to know helped to locate the service station I should be using to gain the best price that he has off... See more

Company replied

Rated 5 out of 5 stars

Our account manager, Sam Thorley, is excellent. Whenever I have a query, whether thats pricing or just anything in general he is always happy to help me and will get the job done sharpish! He keeps in... See more

Company replied

Rated 5 out of 5 stars

UK fuels are a great company to deal with - they always do what they say they are going to do !! My fuels account man - Tony Lees - is brilliant !! He consistently provides me with the cheapest price... See more

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Rated 5 out of 5 stars

Decided to give UK Fuels a go again , and all I can say is what a service I received from minute one of the first phone call, made me feel more at ease & talked me through the best cards for my... See more

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Rated 5 out of 5 stars

For those not in the know about technical issues, life can be really miserable, having lost my email service and having to set up a new email address just opens up a whole can of worms, especially wh... See more

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Rated 5 out of 5 stars

Great service from a huge experienced fuel supplier in this industry. Over the years you can see the difference between the fuel suppliers. Radius doen not apply fishing prices to get you on board,... See more

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Rated 5 out of 5 stars

Great service from a huge experienced fuel supplier in this industry. Over the years you can see the difference between the fuel suppliers. Radius doen not apply fishing prices to get you on board,... See more

Company replied

Rated 5 out of 5 stars

We have used UK Fuels cards for many years. We are happy with the cards although they could do with a few extra stations on the network in Scotland. Joshua has been our Account Manager for over 12 mon... See more

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Rated 4 out of 5 stars

Once we were able to sort my account details out they were very helpful and when I emailed information across they were straight away got things sorted and rang me to clarify any issues, they rang me... See more

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Rated 5 out of 5 stars

I contacted Helen over a couple of issues and she could not have been more helpful, she rang to let me know exactly where we where with our query and also followed this up be email until we were all... See more

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Rated 5 out of 5 stars

I've been a customer of UK fuels/Radius UK for c. 12 months now and whilst I had some teething problems at the start and a few bad experiences with some departments, the service I've received of late... See more

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Rated 5 out of 5 stars

Andy Kirk is a true professional who knows his trade inside out. His advice on fuel and charging strategies has consistently saved us time and money, and his attention to detail is second to none.... See more

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Rated 5 out of 5 stars

At last, a fuel supplier you can trust. UK Fuels consistently provide us with a professional service and fair rates. Our Account Manager, Saskia is communicative and friendly. Weekly fuel prices a... See more

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Rated 5 out of 5 stars

I have had mixed service from uk fuels since we opened an account. However, since dealing with Kieran I would honestly not go anywhere else for fuel cards. He is genuine, honest, listens and not only... See more

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Rated 5 out of 5 stars

I'd had a really poor experience last week with the same company, but today Sharna was great! Clearly a knowledgable lady, made everything I needed to do very straight forward, problem solved! Soun... See more

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Rated 5 out of 5 stars

The staff at Radius are always polite and Sally-Ann was no exception. Got straight to the point without hesitation and was clear on what the call was about. Checked to see if there were any other se... See more

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Rated 5 out of 5 stars

I was met by a very pleasant happy lady called Amanda who dealt with my enquiry professionally & prompt. I would have no hesitation in enquiring in future which is what should be expected but not al... See more

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Rated 5 out of 5 stars

I dealt with Martyn who clearly knows his role very well and was on point with both understanding my issue and also knowing how to resolve it whilst I was on the call. He followed up as promised to le... See more

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Rated 5 out of 5 stars

Recently become a (UK Fuels) customer. Being a Sole Trader working around the UK, having a Fuel Card saves myself money. With a saving of between 1p to 10p off a litre which soon builds up, covering... See more

Company replied

Rated 5 out of 5 stars

We are being offered a great service at competitive rates. Our dedicated manager Olivia is always helpful and supportive, which allows us to offer good pricing for our Sameday Deliveries acro... See more

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Rated 1 out of 5 stars

Have been trying to close my account/fuel cards (zero balance, paid in full) for a month now. Customer service is non existent and emails/support tickets just go unanswered. Meanwhile both cards rem... See more

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Rated 1 out of 5 stars

Be very careful with the billing. You will almost certainly pay more than the pump price — VAT is added on top, which is not made clear on the weekly message. If you ever need support from th... See more

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Rated 5 out of 5 stars

Ed was fantastic and very helpful Nice to find some one who is prepared to help after troublesome few months of ignorance false promises and let downs ed came along and sorted it straight out for me... See more

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Rated 5 out of 5 stars

Great service received and a thank you particularly to Marli who has been really helpful and efficient which is a breath of fresh air nowadays when dealing with some companies! Many thanks Marli.

Company replied

Rated 5 out of 5 stars

We had left UK Fuels before, but since coming back in January and having Louisa Hollis looking after our account - I cannot fault them at all. She checks in regularly, asks if I need help with anythi... See more

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Rated 1 out of 5 stars

Highly don't recommend this company!!! They don't stick to the words! Also won't provide evidence as their calls are recorded but conveniently can't find the calls required to prove their l... See more

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Rated 5 out of 5 stars

UK Fuels consistently provide us with a professional service and fair rates. Our Account Manager, Emma, is communicative and friendly. Weekly fuel prices are sent promptly every Friday and discusse... See more

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Rated 5 out of 5 stars

Emma has been a fantastic account manager. She’s always helpful, professional, and really looks after us to make sure we’re getting the best prices. Great communication and a pleasure to deal with.

Company replied

Rated 5 out of 5 stars

Great service experience from Jonny O'Reilly. He's went well above what I expected and pulled a report for me even though it's not normally available on the platform which spared me from having to w... See more

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Rated 5 out of 5 stars

Great service on the telephone this morning from Arran. He was well informed and went the extra mile to help resolve my query. I was given all of the information I needed to help make my decision in a... See more

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Rated 5 out of 5 stars

Sending thanks to Frazer Findlay. Frazer has been extremely helpful with arranging a replacement card for me on my account due to swapping cars. E-mail exchanges have been promptly and profess... See more

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Rated 1 out of 5 stars

Costs more than the forecourt, charges you hidden fees, then cancels them for a month or two when you dispute them before laying them back on again. Charges £60 fees for direct debit issues even tho... See more

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Rated 5 out of 5 stars

Once again excellent service from this company. Mr Neary going going a stage further in helping me incorporating an electric vehicle amongst my already existing account. I would like to add that as... See more

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Rated 5 out of 5 stars

Our fuel cards are really easy to use and saves any difficulties with our drivers paying out of pocket and claiming expenses. We receive an invoice every week which is paid by direct debit and never h... See more

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Rated 5 out of 5 stars

Roberto, my new fuel&charge agent introduced himself today. He was totally understanding of my current business needs and after the conversation was immediately able to offer me a more tailored soluti... See more

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Rated 5 out of 5 stars

Had a call today from Natanael to go through a couple of things with our account. He understood my issues and we’ve pretty much got things back on track again. It makes a change to have someone actual... See more

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Rated 5 out of 5 stars

A very responsible and caring person who handled my needs professionally and successfully — I’ve got a big smile on my face! He mentioned it was his first day, but I think he might have been telling... See more

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Rated 5 out of 5 stars

Once again this month, I am especially grateful to Andrea Gratton for the amazing care and support she shows us every single week. She not only secures competitive fuel prices, but always looks ahead,... See more

Company replied

Rated 5 out of 5 stars

Excellent service from UK Fuel! Jesse, the sales consultant, was friendly, knowledgeable, and made the sign-up process smooth and easy. Lewis, our account manager, has been very responsive and support... See more

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Rated 5 out of 5 stars

I was contacted back by Mathew Boyle, after my initial enquiry. And I have to say he was extremely person able and professional. Going through everything related to my enquiry and explaining it clearl... See more

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Rated 5 out of 5 stars

The service and support Tom Reed gives our company is amazing. He is transparent, friendly, and very professional .He phones, email us every Monday morning without fail to negotiate fuel rates which i... See more

Company replied

Rated 5 out of 5 stars

I've been with radius fuel for years, They recently sent me some new cards and I couldn't remember the log in etc. I called and spoke with Ella Marsh, Extremely polite, Proper credit to your company.... See more

Company replied


Company details

  1. Business to Business Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Payment Service

About UK Fuels

Written by the company


Market leaders

Established 33 years ago, UK Fuels offers the most extensive range of fuel cards in the UK, with more than half a million fuel cards actively in use.

We are proud to operate one of the largest independent fuel station networks in the UK, with more than 3,700 sites covering over 97% of UK postcode areas.

What's more, our free-to-use account management and station finder software makes it easy to manage your fuel use.






Exclusive offers for UK Fuels customers

UK Fuels is part of the Radius group of companies - a global leader in mobility and connectivity solutions.

Following the evolution of our extensive range of business solutions, such as vehicle tracking and hire, insurance, electric vehicles, and telecoms, we launched an all-new website called Radius Compare.

Combining all our products and services in one place, Radius Compare will save your business both time and money, as well as providing access to offers that are exclusive to UK Fuels customers.

Find out more

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Efficient and helpful service

My experience from the start was very good and Sharna that helped me was very efficient, polite and helpful

February 11, 2026
Unprompted review
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Reply from UK Fuels

Hi Bruce, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Sharna.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Brilliant customer service

Joshh oih is a fantastic account manager. always available to help when needed.

February 9, 2026
Unprompted review
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Reply from UK Fuels

Hi Darren, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Josh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Josh was great today

Josh was great today. Very professional. He listens well and knows exactly what I’m looking for.

February 11, 2026
Unprompted review
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Reply from UK Fuels

Hi Nick, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Josh.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Top class service from Sharna

Top class service from Sharna - Jayne great customer service definitely recommend
Fuel cards, Bussiness cards, insurance , telematic.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Mani, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Sharna.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

A* Service.

Decided to give UK Fuels a go again , and all
I can say is what a service I received from minute one of the first phone call, made me feel more at ease & talked me through the best cards for my company to save as much money as possible.

Managed to get my account all set up with no issues whatsoever , very good communication & an A* service received.

Can definitely say I’m very happy to have Michael McMillan as my account manager & would recommend him to anyone that asked.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Adam, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Michael on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

My question was answered and explained…

My question was answered and explained professionally and properly.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

We have built up an excellent working…

We have built up an excellent working relationship with UK Fuels. They are always helpful and willing to assist whenever required. The pricing is competitive and the drivers like the locations of the site nearby.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Andrew, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

It was a friendly chat

It was a friendly chat with not a push to hard sell so I was happy to listen

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Adrian, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Excellent

Great service received and a thank you particularly to Marli who has been really helpful and efficient which is a breath of fresh air nowadays when dealing with some companies! Many thanks Marli.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Tracey, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Marli on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Junaid Afzal

Junaid Afzal
Customer Service Advisor
Young Man was very friendly great at finding what I needed to know helped to locate the service station I should be using to gain the best price that he has offered me took his time to find the right information that met my needs if I could give them more than five stars I would young man is a great asset to the company.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Adrian, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Junaid.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Arran Snelson working for radius…

Arran Snelson working for radius Velocity was a nice and polite person that manage to help me with my problem in just a couple of minutes.
Excelent.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Paul, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Arran on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Amanda was a superstar resolving my…

Amanda was a superstar resolving my account issue quickly and with a great manner! She was a pleasure to deal with.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Mel, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Amanda.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Hi.I'm very happy for that's service

Hi.I'm very happy for that's service. Very friendly very kindly...

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Zaffar, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Easy to communicate

Easy to communicate, our account manager Will is trying his best to always give us better price and service .

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Maria, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Will on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Emma has been a fantastic account…

Emma has been a fantastic account manager. She’s always helpful, professional, and really looks after us to make sure we’re getting the best prices. Great communication and a pleasure to deal with.

February 6, 2026
Unprompted review
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Reply from UK Fuels

Hi Fred, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Emma.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

It’s been 2 months I use the UK Fuels…

It’s been 2 months I use the UK Fuels card. Never had a problem with card or the invoice. And whenever I needed to discuss something the customer service is always very helpful and responsive.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Tajammal, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Great service!

Quick and helpful, Arran Snelson went above and beyond expectations.

February 10, 2026
Unprompted review
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Reply from UK Fuels

Hi Jeremy, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Arran on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

Kind regards,
UK Fuels

Rated 5 out of 5 stars

Sam Thorley

Our account manager, Sam Thorley, is excellent. Whenever I have a query, whether thats pricing or just anything in general he is always happy to help me and will get the job done sharpish! He keeps in touch consistently to ensure the business is getting what it needs and when it needs it. An asset to the Radius company.

February 10, 2026
Unprompted review
UK Fuels logo

Reply from UK Fuels

Hi Siana, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Sam.

Kind regards,
UK Fuels

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