Unice have never changed quality once they got their well deserved notoriety they deserved within my community. Their prices contuine to be reasonable. Their customer service aims to help and not deny... See more
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Company details
Written by the company
UNice, the top human hair original brand, developed into an international fashion online shopping website with the concept of “Excited price, trusted quality” and popular with global beauty-conscious women. UNice sexy wavy hair, elegant straight hair, wild curly hair, every style may let you can not stop shopping. However, daunting price of the hair make you stalled again and again. Now UNice hair have become the smart choice for thousands of women with its affordable price, sophisticated technology, exquisite workmanship. UNice win customers’continuous praise and trust for best quality and service, which let you go shopping as you want. UNice.com always keep practical & fashionable attitude , to create the perfect various humanity style. We dream of giving people around the world the confidence they need to feel beautiful inside and out. It’s confidence that allows people to achieve anything and make their dreams a reality. Believing in yourself is transformative, and we want to give people access to that transformation. We are committed to providing our customers with a wide assortment of premium products that are expertly crafted to embolden them to look and feel their best. We strive to grow with our customers because as they become confident trendsetters and fearless leaders, our products will be right there for them. Everything in the UNice line is designed to be luxurious, empowering, and made to feel like it was created just for the person wearing it. There are no boundaries in fashion, and no compromises when it comes to achieving your dreams.
Contact info
6000 Sepulveda Blvd., 90230, Culver, United States
- 833-880-1349
- [email protected]
- unice.com
Replied to 97% of negative reviews
Typically replies within 1 week
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I ordered a wig from Unice and…
I ordered a wig from Unice and unfortunately was delivered late. I reached out to Unice support team, and was connected with Michael. Michael was very helpful, quick to respond, and very professional. I am satisfied with his assistance, and although my order was delayed.. I will be ordering from UNice again!
Larry was very helpful
I received it in time and it's really a…
I received it in time and it's really a good quality I really love it.
The only inconvenience is that I didn't receive the free unice toilet bag.
But other wise im satisfied
I absolutely love my hair from UNice
I absolutely love my hair from UNice! The quality is amazing super soft, full, and true to length. It barely sheds and doesn’t tangle, even after washing and styling. The lace blended perfectly with my skin and was easy to install, which made the whole process smooth.
High Quality Premium Hair and Service
Absolutely brilliant. Excellent high quality human hair wigs very reasonably priced and delivered quickly (I’m in the UK). . Top tier friendly customer service too - all of this has made me a repeat customer already. Highly recommend !
I initially reached out to cancel my…
I initially reached out to cancel my order 3 times because it was delayed for the event that I needed it for and I ended up purchasing one from another site. After 15 days of waiting my order arrived and I was credited for the inconvenience.
Horrible Wigs. Horrible Customer Service
Horrible! The wig that was sent was not the right one. It looked like 2 different styles and lengths. I would have had to cut it to make it the same. Nothing was offered for this inconvenience. I returned it and they had it back for over a week and still didn’t process my refund. Then said oh sorry, we will in 12 hours. This was a terrible experience. Then when they sent me the review request and I told them I wouldn’t leave a good review for $5, they told me to ignore that message. 10 out of 10 don’t recommend.

Reply from UNice Hair
Customer service timeframe
Ordered the wrong size ( my fault) but when I needed to return it. It takes forever for customer service to respond to the refund request. That is different most companies have a return option online. It takes days for cs to respond back to you in email and in text. I sent my order back over a two weeks ago, no refund and haven’t got a response from cs about it in days.
Wigs are great, but if you ever need help it’s a long process.

Reply from UNice Hair
Michael is the best
Michael is the best! Responded quickly when I was in distress regarding delivery…i received my wig in a timely manner and I love it! 10/10 This is my 2nd purchase from UNice and I will definitely be purchasing from them again!
5 Star Experience
Hello, UNice was very helpful during the delay of my package and communicative. They went above and beyond and I am in love with my new hair 🤩 easy to put on and looks like my real hair.
Unice provides good quality hair and…
Unice provides good quality hair and excellent customer service!
Great customer service
Great customer service. Wigs shipped fast and they are so pretty 😍 I was a bit worried reading the reviews but they do not only send the nice wigs to influencers. Im not an influencer and my wigs arrived exactly as they were shown and really fast. They do have some issues with the tracking updating properly, but that is a simple coding fix. Overall very happy with my experince.
I placed an order on 12/9/2025 for a…
I placed an order on 12/9/2025 for a wig. My wig was lost in transit, and delivery company advised me to contact UNICE for a delivery or replacement. UNICE ignored me for weeks, and after finally answering me, they only provided me a 70% refund for the wig; as if it being lost was my fault. Terrible customer service. Don’t order for this company.

Reply from UNice Hair
My experience was awesome I had a…
My experience was awesome I had a concern with my address, and the customer care responded quickly, trying to remedy the issue. I will always order from them
Customer Service
Lily was great I worried about my address not being updated in time for me to get my package. She ensured me that my address had been updated and I received my package today.
Timely response
UNice Hair
I placed an order with UNice Hair, Days later, an email delivery confirmation came in stating that my package was delivered. However, my package was not there. After days of searching for the package with the concierge, we confirmed that it was stolen.
I reached out to UNice to inform them of what happened and confirm the tracking information. They promptly responded to my email and confirmed delivery. After I informed them that my package was stolen, they later sent me ana email letting me know they were shipping my replacement.
I really appreciate them for this.
Previously wrote two reviews on here…
Previously wrote two reviews on here but was asked to remove my previous reviews if they came up with a solution I was told to give them until Monday today is Monday and I have not heard nothing back we get it that UNice might be so busy to respond to emails but as I have used my hard earned money to pay for this hair since last month January and am not getting anywhere with them I did ask for my refund because they can’t deliver this on time
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