Update: after 4 weeks I finally received my order, with apologies. So in stead of 1 star I give three. I understand that there where logistic issues but still, what happend was not acceptable. Hopef... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Fast shipment and fast answers from customer service
When I ordered "The Last Letter" and the "Theatre Murder" in november, Unsolved still had a very high rating here on Trustpilot (otherwise I would not have ordered them). Just finished the second... See more
They say it takes 1-2 days to ship, but it took me 7 days before I received it. (This was the Easter weekend though). The game is fun and if you create a nice atmosphere yourself you will have a... See more
We ordered two games from the company for christmas, we got them without any problems. But in the end we had an unfortunate event on Christmas and weren’t able to even open them. I sent a message... See more
I bought two cases from Unsolved and I was really impressed! Customer support was amazing and really helpful when we had some trouble getting the package home, but they handled it in a really professi... See more
Quick delicery, good quality cases and perfect customer service!
Fast delivery and good customer service.
Three weeks ago I placed an order with Unsolved Mysteries. On their webshop it clearly states that orders are delivered within three working days. This did not happen. After waiting, I emailed th... See more
Company replied
They got the wrong adres, as soon as i recieven the verification i contacted them but hey are very slow in responding and I only recieven a standard reply that they are very busy. As a result my packa... See more
Company replied
Ordering process straight forward. Delivery took almost 3 weeks instead of the communicated 48 hours. No response from Unsolved on any mails. Bad service! We have not been able to play the game. Hop... See more
Company replied
Im still waiting for my refund since december 9th. Several mails send to them for asking my refund. They got the package already back.. So i feel scammed by them. Customerservice are terribl... See more
Please don’t waste your money on this product!! My order was never delivered and to make matters worse, Unsolved doesn't respond to any messages. Not to my emails, not to my whatsapp message, nor to m... See more
Company replied
I ordered a game thinking it would be fun to play on Christmas Day. I later received an email stating that the package had been delivered and specifically placed in the postbox, but it was nowhere t... See more
Company replied
My order only arrived after two weeks, which is not like advertised. Additionally, the wrong case was delivered! I tried contacting them via their contact form, email and Instagram to get the correct... See more
Company replied
I got a trackingnumber the same day of the order I placed but shipping company still waiting to receive package from supplier. I have sent already 2 reminders but no answer. There is no phone number t... See more
Very poor communication. Actually just no communication. They sent the games way later than noted on their website, which made them arrive after Xmas (they were a present). It took more than 2 weeks... See more
Company replied
I ordered 2 puzzles in the beginning of December. After tracking them in the mail for a couple of days, it changed status to delivered without delivering anything to me. I have sent Unsolved 3 emails... See more
Company replied
Wanted to have the games to play with my family during Christmas, especially my very old grandma. Was in contact with them around the games and then they stopped answering. Ordered two games and the w... See more
Company replied
A really unpleasant experience. We received “the last letter.” There were outright errors in the assignment, as well as lots of spelling mistakes and sentences that didn’t make sense. I wrote a comp... See more
No delivery. No costumer service when trying to find out what happend. Game was ordered 08/09 and on 09/09 I received an email that is was send and would arrive within 48 hours. Now, a Week later... See more
I did not receive the two murder mysteries that I had ordered. When I wrote you about it you did not answer me. I would never recommend your services to anybody else since I am very disappointed. An... See more
Company replied
Never received my order, have been trying to contact them through mail etc. My package is yet to arrive at the shipping company and the status has been like that for weeks. No response to my mails. DO... See more
Company replied
Fi. Tilasin Teatterimurhan 1.12. joululahjaksi, mutta tilaus ei ole saapunut ja tuskin saapuu joululahjaksi. Ups:in sivuilla näkyy, ettei he ole vielä edes saaneet koko tuotetta, vaikka sain unso... See more
Company replied
I placed an order on January 4. According to the company, my order was shipped on January 12, but I have still not received anything. I contacted customer support multiple times but did not r... See more
Company replied
We are still waiting on thé unsolved games after ordering it almost one month ago. I hope we will still receive thé murder mysteries
Company replied
I made an order on the 23rd of December and never received it. They don't respond to any customer support request. I do keep receiving advertisements and surveys on how I experienced the game. Terribl... See more
Company replied
Got trackingnumber, but shipping company still waiting to receive package from supplier after several days. No answer when sending mail. Seems like a scam!
Company replied
i have been waiting sinds 22/12/2025 for my game i have send many mails,but no response ??? it is now 09/01/2026 stil no replay on my mails,and nothing recieved. so i would not recomend this web... See more
Company replied
I ordered a game, but still no delivery more than 10 days later, no response, no tracking. Same issue as other people seem to have. Seems like a scam, don't waste your money on this.
I placed an order with you before Christmas and have not received anything. I have sent an email and still haven’t heard back. What do I need to do to get in touch with you? I would like my money refu... See more
Company replied
They do not deliver. Do not respond to support email. Spend 55 euro for literally nothing.
Company replied
I never got my package ive sent a couple emails but never got a response
Company replied
I ordered on : 19 july and shipping should take 2-3 days,… now at the 28th of july still nothing. And not even a track and trace! It’s bizar.
Verified
i have not received anything!!!!! sorry it finally came but it took weeks!!! it came 14 August!!! havd nog played it yet 🙄
Never got them. Tried to get in contact, no responses to email...
Company replied
I never received my game. Waited 3 week. But the money is taken from my account.
Company replied
Company details
About Unsolved - Murder Mysteries
Written by the company
Murder Cases To Solve At Home!
Order a cold murder case to solve at home with your friends. Just like a real murder investigation with evidence, maps, photographs, police interrogations and more. Can you catch the killer?
• Mordgåtor Att Lösa Hemma!
Beställ hem en mordgåta innehållande larmsamtal, brottsplatsundersökningar, polisförhör, kartor, fotografier med mera. Kan ni avslöja mördaren?
• Mordgåder At Løse Derhjemme"
Bestil en cold case, der indeholder undersøgelser af gerningssted, politiafhøringer, mystiske beviser, kort og meget mere.
• Murhamysteereitä Ratkaistavaksi Kotona!
Tilaa murhamysteeri, joka sisältää rikospaikkatutkintoja, poliisihaastatteluja, mysteerisiä todisteita, karttoja, valokuvia ja paljon muuta.
• Moordraadsels Om Thuis Op Te Lossen!
Bestel een moordmysterie met onderzoek naar de plaats delict, politieverhoren, mysterieus bewijsmateriaal, kaarten, foto's en meer.
• Mordgåter Å Løse Hjemme!
Bestill et mordmysterium som inneholder åstedsundersøkelser, politiavhør, mystiske bevis, kart, fotografier og mer.
Order a cold murder case to solve at home with your friends. Just like a real murder investigation with evidence, maps, photographs, police interrogations and more. Can you catch the killer?
• Mordgåtor Att Lösa Hemma!
Beställ hem en mordgåta innehållande larmsamtal, brottsplatsundersökningar, polisförhör, kartor, fotografier med mera. Kan ni avslöja mördaren?
• Mordgåder At Løse Derhjemme"
Bestil en cold case, der indeholder undersøgelser af gerningssted, politiafhøringer, mystiske beviser, kort og meget mere.
• Murhamysteereitä Ratkaistavaksi Kotona!
Tilaa murhamysteeri, joka sisältää rikospaikkatutkintoja, poliisihaastatteluja, mysteerisiä todisteita, karttoja, valokuvia ja paljon muuta.
• Moordraadsels Om Thuis Op Te Lossen!
Bestel een moordmysterie met onderzoek naar de plaats delict, politieverhoren, mysterieus bewijsmateriaal, kaarten, foto's en meer.
• Mordgåter Å Løse Hjemme!
Bestill et mordmysterium som inneholder åstedsundersøkelser, politiavhør, mystiske bevis, kart, fotografier og mer.
Contact info
3.6
Average
1K reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer care+++++
This game came on my Facebook and I was intrigued. I like mysteries so having to solve one I was really looking forward to. No disappointment! Delivery during Xmas a bit late but so were many other presents. Second order I bought 3 more games. The package was mishandled by de courier. My mail and pictures were taken very serious and my compliments for customer care. Very good indeed! Not just an offer of discount but several options were given to choose from. Even my suggestion was agreed upon. I, for one, am very pleased with the product and the care for their customers from Unsolved. Thx again!
February 11, 2026
Unprompted review
Great murder mysteries
Really good! Me and my wife had a great time solving the riddle!
December 21, 2025
Unprompted review
I’ve had a great experience
Great evening activity for us and our friends. We really enjoyed taking on the role of investigators, going through the evidence and trying to solve everything together. Engaging stories, great quality, and just the right level of challenge. We’ve had a really good time and would definitely recommend!
January 23, 2026
Unprompted review
They do not deliver
They do not deliver. Do not respond to support email. Spend 55 euro for literally nothing.
December 23, 2025
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi Dirk-jan,
Wat ontzettend vervelend om dit te lezen — dit is absoluut niet in lijn met ons leveringsbeleid, en zo hoort het natuurlijk niet te gaan. Het spijt ons echt dat je na betaling nog steeds niets hebt ontvangen.
Dit willen we heel graag rechtzetten en zo snel mogelijk voor je oplossen.
Zou je alsjeblieft contact met ons willen opnemen via [email protected]
? Dan kijken we direct wat er mis is gegaan en zorgen we voor een passende oplossing.
Nogmaals onze oprechte excuses voor je ervaring. We lossen dit graag netjes met je op.
Met vriendelijke groet,
Adam
Unsolved
Great service, helping when in need.
We ordered two games from the company for christmas, we got them without any problems. But in the end we had an unfortunate event on Christmas and weren’t able to even open them.
I sent a message to the customer service, telling them about our incident. They were instantly very understanding and open to helping us in any way. In the end they offered to resend the package, we are forever grateful.
December 24, 2025
Unprompted review
Order shipped but never delivered – no solution provided
I placed an order on January 4. According to the company, my order was shipped on January 12, but I have still not received anything.
I contacted customer support multiple times but did not receive any clear response or solution. I have now formally requested either delivery or a refund, but so far without result.
This experience has been very disappointing. Lack of communication and failure to deliver make this webshop unreliable in my experience.
I will update this review if the issue is resolved properly.
EDIT: I received a full reinburishment for my order.
January 4, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hi,
I’m truly, truly sorry for your experience — this is absolutely not how we want to be perceived, and not at all in line with the experience we aim to deliver.
We ship over 500 packages per day, and something has clearly gone very wrong in your case. That’s on us, and I completely understand how frustrating and disappointing this must feel 😔
I’ve sent you an email directly so we can sort this out properly and find a solution you feel completely satisfied with — whether that means an immediate reshipment or a full refund. Please reply as soon as you can so we can fix this without any further delay 🙏
Again, I’m very sorry for the stress and inconvenience this has caused. We truly appreciate the chance to make it right.
Kind regards,
Adam
Unsolved
I never got my package ive sent a…
I never got my package ive sent a couple emails but never got a response
January 1, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi Laurien!
Het spijt me echt ontzettend dat je dit hebt moeten meemaken — dit is absoluut niet hoe wij willen worden ervaren en totaal niet in lijn met waar wij voor staan.
Wij verzenden dagelijks meer dan 500 pakketten, en in jouw geval is er duidelijk iets serieus misgegaan. Dat ligt bij ons, en ik begrijp heel goed hoe frustrerend en teleurstellend dit voor je moet zijn 😔
Ik heb je inmiddels persoonlijk een e-mail gestuurd zodat we dit snel en netjes kunnen oplossen — of dat nu een directe herverzending is of een volledige terugbetaling. Wil je alsjeblieft zo snel mogelijk reageren? Dan zorgen we dat dit zonder verdere vertraging wordt rechtgezet 🙏
Nogmaals onze oprechte excuses voor het ongemak en de onduidelijkheid. We waarderen echt de kans om dit voor je goed te maken.
Hartelijke groet,
Adam
Unsolved
Three weeks later, still no delivery
Three weeks ago I placed an order with Unsolved Mysteries. On their webshop it clearly states that orders are delivered within three working days. This did not happen.
After waiting, I emailed them twice without any response. Two weeks later I finally received a reply, apologising for the delay and stating that the order would be shipped within three days. That promise was also not kept.
At this point, I am still waiting for my package, with no tracking information and no further communication. Very disappointing experience and not what you expect from a professional webshop.
January 18, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hi,
I’m truly sorry to read this — this is absolutely not how you should experience us.
Waiting 4 weeks without receiving your game and not getting replies to your messages is completely understandable frustrating. That is not the level of service we want to provide.
We genuinely want to sort this out for you as quickly as possible and offer you a proper solution.
Please email us directly at [email protected], and I will personally take care of your case and make sure we resolve this properly.
Again, my sincere apologies for your experience. We truly want to make this right 🙏
Kind regards,
Adam
Unsolved
Never received my order!
I made an order on the 23rd of December and never received it. They don't respond to any customer support request. I do keep receiving advertisements and surveys on how I experienced the game. Terrible experience. Don't order here!
January 12, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hi,
We’re truly sorry for your experience — this is not how it should be.
We would very much like the opportunity to make things right.
Please contact us directly at [email protected] so we can personally review your case and offer a proper solution.
Our sincere apologies again. We genuinely want to resolve this for you.
Kind regards,
Adam
Unsolved
Is this a scam
Is this a scam? I am considering to go to the Police. Payed NOK 650 and got nothing. No answers- nothing. . All the 5 - star ratings here must be fake. Please don’t shop here.
December 20, 2025
Unprompted review
Reply from Unsolved - Murder Mysteries
Hei,
Vi er virkelig lei oss for opplevelsen din — slik skal det ikke være, og det er ikke den standarden vi ønsker å levere.
Vi tar denne typen tilbakemeldinger på største alvor og ønsker oppriktig å rette opp i situasjonen.
Jeg har sendt deg en e-post slik at vi kan se nærmere på saken din og tilby en løsning. Vennligst svar når du har anledning, så løser vi dette så raskt som mulig.
Igjen, våre oppriktige beklagelser. Vi ønsker virkelig å gjøre dette riktig for deg.
Vennlig hilsen,
Adam
Unsolved
Never received my order
Never received my order, have been trying to contact them through mail etc. My package is yet to arrive at the shipping company and the status has been like that for weeks. No response to my mails. DO NOT ORDER AT THIS COMPANY.
December 23, 2025
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi,
Het spijt ons echt voor je ervaring — zo hoort het niet te gaan.
We willen dit heel graag voor je rechtzetten.
Wil je alsjeblieft contact met ons opnemen via [email protected]? Dan kijken we persoonlijk naar je situatie en bieden we een passende oplossing.
Nogmaals onze oprechte excuses. We willen dit graag goedmaken.
Hartelijke groet,
Adam
Unsolved
Never got them
Never got them. Tried to get in contact, no responses to email...
December 21, 2025
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi,
Het spijt ons echt voor je ervaring — zo hoort het niet te gaan en dit is niet de standaard die wij willen bieden.
We nemen dit soort feedback zeer serieus en willen graag de kans krijgen om dit recht te zetten.
Ik heb je een e-mail gestuurd zodat we je situatie goed kunnen bekijken en een passende oplossing kunnen aanbieden. Wil je reageren wanneer je de mogelijkheid hebt? Dan lossen we dit zo snel mogelijk op.
Nogmaals onze oprechte excuses. We willen dit echt goedmaken.
Hartelijke groet,
Adam
Unsolved
Very disappointing
I did not receive the two murder mysteries that I had ordered. When I wrote you about it you did not answer me. I would never recommend your services to anybody else since I am very disappointed.
Antje
January 10, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi Antje,
Het spijt ons echt voor je ervaring — zo hoort het niet te gaan en dit is niet de standaard die wij willen bieden.
We nemen dit soort feedback zeer serieus en willen graag de kans krijgen om dit recht te zetten.
Ik heb je een e-mail gestuurd zodat we je situatie goed kunnen bekijken en een passende oplossing kunnen aanbieden. Wil je reageren wanneer je de mogelijkheid hebt? Dan lossen we dit zo snel mogelijk op.
Nogmaals onze oprechte excuses. We willen dit echt goedmaken.
Hartelijke groet,
Adam
Unsolved
i have been waiting sinds 22/12/2025…
i have been waiting sinds 22/12/2025 for my game i have send many mails,but no response ???
it is now 09/01/2026 stil no replay on my mails,and nothing recieved.
so i would not recomend this website or the games !!! 😮💨😡
January 9, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi Andy,
Het spijt ons echt voor je ervaring — zo hoort het niet te gaan en dit is niet de standaard die wij willen bieden.
We nemen dit soort feedback zeer serieus en willen graag de kans krijgen om dit recht te zetten.
Ik heb je een e-mail gestuurd zodat we je situatie goed kunnen bekijken en een passende oplossing kunnen aanbieden. Wil je reageren wanneer je de mogelijkheid hebt? Dan lossen we dit zo snel mogelijk op.
Nogmaals onze oprechte excuses. We willen dit echt goedmaken.
Hartelijke groet,
Adam
Unsolved
It was directly translated with lots of…
It was directly translated with lots of mistakes, very expensive for what you get.
January 9, 2026
Unprompted review
Bad service
Ordering process straight forward. Delivery took almost 3 weeks instead of the communicated 48 hours. No response from Unsolved on any mails.
Bad service!
We have not been able to play the game. Hope it will be wordt the frustration...
January 7, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi Edgar,
Het spijt ons echt voor je ervaring — zo hoort het niet te gaan en dit is niet de standaard die wij willen bieden.
We nemen dit soort feedback zeer serieus en willen graag de kans krijgen om dit recht te zetten.
Ik heb je een e-mail gestuurd zodat we je situatie goed kunnen bekijken en een passende oplossing kunnen aanbieden. Wil je reageren wanneer je de mogelijkheid hebt? Dan lossen we dit zo snel mogelijk op.
Nogmaals onze oprechte excuses. We willen dit echt goedmaken.
Hartelijke groet,
Adam
Unsolved
Never received my order, and then I did, after 4 weeks
Update: after 4 weeks I finally received my order, with apologies. So in stead of 1 star I give three. I understand that there where logistic issues but still, what happend was not acceptable. Hopefully they will work out their problems.
Never received my order. Have sent them several e-mails, never got a reply. Terrible company, don’t order here!
January 8, 2026
Unprompted review
Never received the package
January 2, 2026
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi,
Wat ontzettend vervelend om dit te lezen — dit is absoluut niet de ervaring die wij willen dat je hebt.
Je pakket niet ontvangen is enorm frustrerend, en dat begrijp ik volledig.
Wil je alsjeblieft direct contact met ons opnemen via [email protected]
? Dan kan ik je persoonlijk een oplossing aanbieden en dit zo snel mogelijk voor je rechtzetten.
Nogmaals onze oprechte excuses. We willen dit heel graag voor je oplossen.
Hartelijke groet,
Adam
Unsolved
Very enjoyable riddles with long delivery
When I ordered "The Last Letter" and the "Theatre Murder" in november, Unsolved still had a very high rating here on Trustpilot (otherwise I would not have ordered them). Just finished the second riddle yesterday evening and came back here to rate it, and I am surprised to see so many 1-star reviews have appeared since then.
Truth be told: don't believe the 'send within 24 hours'. I think it took 2 weeks for mine to arrive, hence my four stars. So be prepared to have some patience.
That being said: I really enjoyed the murder mysteries! The translation to Dutch was fine, the cases were really fun and the evidence and character profiles really added to the atmosphere! So much fun actually that we ordered 3 more yesterday evening! We'll just have to see how this next delivery goes I guess.
January 7, 2026
Unprompted review
Bad costumer service
They got the wrong adres, as soon as i recieven the verification i contacted them but hey are very slow in responding and I only recieven a standard reply that they are very busy. As a result my package got lost in the case got lost by postal service. Costumer service is virtualy non exsistend. Bad company doenst care about their costumers
December 15, 2025
Unprompted review
Reply from Unsolved - Murder Mysteries
Hoi,
Het spijt me echt ontzettend — zo hoort dit absoluut niet te gaan.
Ik begrijp heel goed hoe frustrerend dit voor je moet zijn geweest, zeker als je direct contact hebt opgenomen en niet de reactie kreeg die je nodig had op dat moment.
Ik heb je inmiddels persoonlijk een e-mail gestuurd om je een passende oplossing aan te bieden en dit netjes recht te zetten. Wil je reageren wanneer je tijd hebt? Dan zorgen we dat dit correct wordt afgehandeld.
Nogmaals onze oprechte excuses. We willen dit echt graag goedmaken.
Hartelijke groet,
Adam
Unsolved
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