Utility Warehouse Reviews 72,334

Happy with the recent home insurance policy renewal. Actually paying less than last year. But would like to hear something soon regarding my Energy policy as I’ve been waiting over 9 months for... See more

Mostly very good, customer care agents always helpful and friendly. Only downside - and this probably applies to other utility suppliers as well - UW keep mithering about Smart Meter "upgrades".... See more

The telephone agent was very supportive in helping to diagnose the probkem with my failed kand line signal. He tild me what the corrective steps that were being taken in non techie terms. An engine... See more

Reported fault with landline and broadband. Asked to remove socket plate and plug into test socket for UW to do initial diagnosis. Open Reach first attended 6 days later- 2 house sockets in and out ch... See more

Joined UW hoping to save some money combining services. I had Solar and Battery fitted so wanted to find a suiteable tariff that provides off peak charging to take advantage by topping up the battery... See more

Had a nightmare when coming into my new home with no electricity working but Imran (Sorry if I spelt your name wrong) helped me! He explained every little detail of setting up my new account,... See more

Having told your operative that I only had basic skills, I was treated kindly and all steps were carefully explained to me so that I was able to carry out the work I needed. I has to recall customer... See more

They tried to change over my Dads gas and electric without him requesting it. He has then had to go through hassle of being notified by his gas and electric who were asking why was he leaving yet he k... See more

Never let down since we became customers in 2004. It was energy, landline and internet at the start but now includes mobiles, house insurance, utilities breakdown insurance and cash card all on... See more

Phoned UW for upgrade to broadband (name like Daryl took call.. really good experience and got things moving) Got new pricing and engineer booking to install It should have been a mornin... See more

Fault reported with 86 years olds phone landline on 16/01/26. No communication from UW after this but numerous calls made to UW chasing, involving 20-30 minute waits each time. Finally received a text... See more

I recently switched from British Gas to utility warehouse and I’m really glad I did. The whole process was straightforward and completely hassle free. Nicola sorted everything out for me and made the... See more

I think, given the horrendous situation our country has descended into, you’re doing the best you can. I would just like to remind you: there is NO climate catastrophe. The government collects million... See more

Talk Talk migrated my broadband to UW. recently. It appears to be a smooth transition. I therefore changed my 30 day rolling mobilephone contract from( EE whom I had been with for years) as UW is chea... See more

I decided to make a change from my long term deals with various energy and broadband providers and Amber A was so helpful and supportive in setting the accounts up. To make things even better when... See more

Brilliant service and step by step support. Than you to Ram who visited my friends and family’s homes and showed them how much they could save. The sign up was extremely easy and everything was done f... See more

He chap we spoke to was very polite and friendly. Although he couldn't answer our question he was able to point us in the right direction and gave us the direct line number for the department we neede... See more

Do not deal with this company still charging me for a house I don’t live it there customer service is shocking reported them to the ombudsman and watch dog, after giving final meter readings in Dece... See more

UW contacted me having taken over previous supplier, I want to report fault on the number they provided. Having stayed on the phone for over 30 minutes they never answered but played horrible music... See more

Worst customer service ever. Been lied to constantly and by every agent I've spoken to has told me yet another lie. I would not trust anyone withing their call centers. I've opened 3 complaints and al... See more

My broadband was recently transferred to UW, my experience so far feels worse then TalkTalk. I have been trying to resolve a BB fault and it seems non one wants to answer my messages. I can't seem... See more

Internet went down on Friday 23rd January late afternoon and was not fixed until Tuesday 27th afternoon Was told by UW I would receive compensation on my next bill guess what I didn't get an... See more

The only reason i never gave 1 star was because of the well mannered gentleman on the phone that I was talking to. I got changed over to UW and I went home and my Internet was disconnected even thoug... See more

I have been switched to UW broadband from Talk Talk. Internet keeps dropping out sporadically. Yesterday off for most of day then they said fixed it but same issue again today. No response to fl... See more

Two major issues. 1.Despite reporting a fault display on our gas meter it took UW 10 weeks to respond after multiple chasing and complaints. This is totally unacceptable. 2. We requested a r... See more

Horrible company Dreadful customer service more fixed on making money that a customer's simple request. Baring in mind I have an average butt at the moment of a 2 bedroom house and ira still free... See more

Absolutely shocking that a company can treat customers as they do. 1 hour on a call that simply was cancelling services 27 minutes on hold after repeated requests to speak to a manager as a call hand... See more

Poor service. Poor advisors. Glad I moved away from this company after repetitive issues and even now they cannot get my bill sorted. Budget plan excuses and charging me items not received including t... See more

Possibly the worst company I've ever switched to. We were with sky for broadband and OVO and had a call from local partners. We switched with the promise of faster broadband and cheaper energy bills... See more

I feel strongly that a rep for your organisation is taking advantage of a family member of his who has severe learning needs. The young lady has a 250k following on tiktok and often gets trolled. Se... See more

For a while my internet connection dropping off too many times I called customer service for 3 times They find excuses ( of course) Problem is not from them ( but they still get my money) Any... See more

Terrible service. Promised the world, delivered little. Timely auto response to complaints, but with no answers, then no follow up, leaving me to guess what's next, until I called, then the whole saga... See more

Without warning, less than two months after my broadband was connected, I received an email saying that I had cancelled the service. (I hadn’t.) It took two days of calls and emails to get UW to admit... See more

Was promised that UW would cover our early exit fees from other companies to join them with our mobiles and gas & electric. Still not seen a penny of the £300+ we were promised. Contacted them several... See more

The reviews say it all...6months in and still dealing with a dispute thats their error, over billing and disgusting customer services with little to know value in long standing customers. Staff do no... See more

Totally incompetent South Africa customer service team. They didn't have a clue what they were doing. A simple task (adjusting my monthly payments, because I was massively in credit) that should have... See more

I have contacted UW several times as my electricity meter has not worked for some months. I received a letter advising me to call the customer helpline, which I did, expecting to be able to make an ap... See more

Unhelpful, have been trying to charge £107 for 6 days use, after being promised I would receive an amended bill as the metre readings they provided were wrong, I was then emailed by them demanding th... See more

Laura made the whole process of understanding how Utilities Warehouse works incredibly easy. She explained everything clearly and helped us see exactly how much we could save on our bills alone. H... See more

Broken hot water tank thermostat identified at time of initial reporting. Took 3 visits to replace. Broken service appointments. X 3 in January 2026 one just a no show. Unacceptable repair ti... See more

Appalling customer services..not even 24hrs of being a new customer called up to check something & made an error on my security question & couldnt remember my sort code or last 4 digits of my acc no..... See more