Vellurehomme Reviews 112

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People report concerns about the quality of the products they received, often describing them as cheap and not matching the website's descriptions. Consumers frequently mention issues with sizing, noting that items run smaller than expected. Additionally, individuals express frustration regarding refunds, with some encountering difficulties in obtaining them or having to cover the cost of return shipping to China. Others report problems with the delivery service, such as delays and a lack of communication about the whereabouts of their orders. There is little agreement about the products and order process.

Based on these reviews

Rated 2 out of 5 stars

AVOID this company, ordered a Mens cardigan in large, it took over a month to arrive was very poor quality with absolutely no labels sewn in or attached, was supposed to be a large but fitted more lik... See more

Rated 3 out of 5 stars

Good experience overall. Ordered two pairs of trousers one fit perfectly, the other was completely off. Sent the faulty one back last week and I’m still waiting for the refund, even though the return... See more

Rated 1 out of 5 stars

Scam company. Claims to be based in UK (or elsewhere), all products from China. Clothes not as advertised and cheap low quality, long wait on delivery, returns have to be sent back to China at buyer's... See more

Rated 3 out of 5 stars

The clothing looks nice, but it comes at a fairly high price. At that price point, I expected the quality to last longer. While the fabric itself remains decent, the branded lettering started to peel... See more

Rated 5 out of 5 stars

I’m not usually a loafer person because they tend to be pretty stiff or rub after some time. But their loafers genuinely surprised me. The material feels soft and after a day or so they’d already shap... See more

Rated 1 out of 5 stars

DREADFUL SCAM COMPANY. I should have checked all the other terrible reviews before I ordered! But I didn't, will be more careful in the future as the world seems increasingly full of shysters,... See more

Rated 1 out of 5 stars

AVOID - Ordered a quarter zip, quality is terrible, like paper. Not as advertised in pictures with metal zip, it’s a paper zip. Size was 2 sizes smaller than advertised. Now won’t offer a full refund... See more

Rated 3 out of 5 stars

This company is not based in the Netherlands. These clothes are drop shipped from China and honestly, the quality of the clothes I received isn’t good or what I expected. I ordered two overcoats and t... See more

Rated 1 out of 5 stars

Very very shocking company, I wish I looked at the reviews before I ordered from them. Ordered from them November last year, told me its been delivered but didn't receive my order. They told me to cha... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY Bought a man’s coat. Title ‘ elegant Wool mens coat’. picture of a model wearing a nice fitted long coat with side pockets. What actually arrived was a shorter, s... See more

Rated 1 out of 5 stars

Posting on behalf of my son. Ordered a pair of shoes; they took 4 weeks to arrive and were too small. Tried to contact customer service but they use different tactics to avoid taking returns, provi... See more

Rated 1 out of 5 stars

This is a dangerous website, everything looks good until you pay .First red flag got an acknowledgement email that's it,it did not give an option to open an account .No other information came through... See more

Rated 3 out of 5 stars

delivery came later than tracking said which was a bit annoying. trousers themselves are solid though and feel durable. i’ll probably keep them.

Rated 1 out of 5 stars

Been waiting to exchange a jacket. Delivered wrong size. Trying my best to contact company. They say a discount voucher. Or partial refund. Or a discount voucher. Trying to sort it out but no response... See more

Rated 1 out of 5 stars

Bought a pair of shoes more than 3 months ago, received and didn’t look like the pictures online. Very cheap material (plastic) made in china, not leather as advertised! This is misleading! I asked fo... See more

Rated 1 out of 5 stars

Ordered this item on 2nd December. It is now 20th, and according to the tracking, my parcel “departed on an international flight 3 days ago.” Amazing. Truly groundbreaking logistics. At this... See more

Rated 1 out of 5 stars

This is an absolutely awful company which does not give order confirmation but still takes money from your account for the item/s. When you eventually get, after many emails, your item is of incred... See more

Rated 1 out of 5 stars

Terrible customer service! Received my clothes 3 weeks after ordering them. I was unable to use the tracking service provided. Customer service kept responding to me with the same email but couldn’t a... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID , This company is purely a scam I ordered two items some loafers and a shirt for them to arrive 4 weeks later than I intended and to find only the loafers in my parcel which were n... See more

Rated 1 out of 5 stars

Terrible product, badly made, all the clothing labels were in Chinese, on the website they say they will refund you everything but you have to send back to a international address if you live in Engla... See more

Rated 1 out of 5 stars

Please avoid this company at all costs and listen to other reviews. I’m so annoyed with myself for not checking reviews first as I normally would but these scammers have made the website look a real l... See more

Rated 1 out of 5 stars

this is one of the worst on line clothing companies I've experienced. I ordered a man's cardigan that looked great in the photos but when it arrived a month later, it was like a crumpled rag. The col... See more

Rated 1 out of 5 stars

Shoes don’t match the pictures shown online — completely different in quality and shape. They are definitely not made of real leather as advertised. When I tried to return them for a refund, I fo... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY! They buy their clothes from China and then sell to EU countries for rip off prices. They do not tell you on their website they buy from China. The clothing was poor quali... See more

Rated 1 out of 5 stars

Please do not use this company. The coat sent was inferior quality, and wrong sizing. Having tried to communicate with them to return goods or receive compensation but they are not returning emails. I... See more

Rated 1 out of 5 stars

I ordered the loafers. Incorrect item came, wrong colour, and it was cheap rubbish. They just drop ship crap products from China; my order actually came straight from China in plastic without any bran... See more

Rated 1 out of 5 stars

Still waiting for my order which was ordered a week ago. Taking a closer look at some of the reviews leads me to believe i may have made a mistake with ordering from this site. App allows me to trace... See more

Rated 1 out of 5 stars

Item took 3 weeks to arrive. Terrible cheap quality with zero shape to it and not at all reflective of the pictures advertised online. Paid £60 for a coat that isn’t worth £5! Emailed to get a return... See more

Rated 1 out of 5 stars

Bought some shoes, very cheap looking compared to the photos and they don't fit. Contacted the company for a refund a week ago and even though they replied, their reply time for each email is over 2 d... See more

Rated 1 out of 5 stars

Avoid at all costs, like many others stupidly didn’t check reviews. I ordered clothes on 2nd December after 2 weeks of not hearing anything I asked for a refund and was told it was too late as the clo... See more

Rated 1 out of 5 stars

Absolutely awful… avoid at all costs!!! Ordered product weeks ago and still have no idea when it is arriving. The customer services are poor and when they respond it’s a standard response that it... See more

Rated 1 out of 5 stars

Agree with most of the other reviews - poor company - terrible communication. I have sent numerous emails about returning items for a refund, but receive no response. This is despite the website sug... See more

Rated 1 out of 5 stars

Do not trust this company. Late delivery wrong size. I ordered a jacket took some time to get delivered. Once it arrived the jacket too small. Email the company. Told a partial refund. Received the p... See more

Rated 1 out of 5 stars

I ordered an overcoat which took almost three weeks to arrive. When it did finally arrive, it was poor quality and too small. I contacted them about returning the item and this is when the fun started... See more

Rated 1 out of 5 stars

I wish i could give this company a 0 as 1* is just too generous. I believe they are a drop shipping business. They claim to be based in the Netherlands, but I am very skeptical. My... See more

Rated 1 out of 5 stars

I foolishly ordered an item from this website before checking reviews. After placing an order I never received a confirmation email but luckily I had a screenshot of the order number. The website stat... See more

Rated 1 out of 5 stars

AVOID at all cost This company is not based in Holland,they’re based in China.I bought 2 tops,I was advised to buy the large,they arrived after a fortnight,one of the tops wasn’t the same colour as... See more

Rated 1 out of 5 stars

Horrible experience. Theirs sizes are super small. And when you want to return the items, you will need to ship them back to China at your own cost. The other option they offer is a 30% return on the... See more

Rated 1 out of 5 stars

this is a scam website i ordered a cardigan ,what was sent was not was pictured on there website ,the item had no label no size and wrong colour ,i’ve emailed but been ignored , I would avoid a... See more

Rated 1 out of 5 stars

The sweater arrived without any labels inside or any tags. The material is very cheap looking and not good to the touch. It was meant to be an Xmas pressie but I can't send this to anyone! I emailed... See more

Rated 1 out of 5 stars

Save your money - do not buy from this company!!! As many have said this company is an absolute fraud! They suggest they are based in the Netherlands but it clearly comes from China. I bought a larg... See more



Contact info

2.0

Poor

TrustScore 2 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very very shocking company

Very very shocking company, I wish I looked at the reviews before I ordered from them. Ordered from them November last year, told me its been delivered but didn't receive my order. They told me to chase Yodel WHICH IS THEIR DELIVERY SERVICE. I shouldn't have to be doing their job for them. Still haven't received my parcel till today. Never buy from this company they are scammers!!!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! They buy their clothes from China and then sell to EU countries for rip off prices. They do not tell you on their website they buy from China. The clothing was poor quality and did not fit due to Asian sizing. They do not provide return labels and now I am having to pay to send the clothing back to China including customs charges. I am still fighting for my refund. The worst experience I have ever had with a company.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Would give minus if I could

Would give minus if I could. This company has not refunded a parcel not received. My son is now £118 out of pocket for 2 pairs of shoes he ordered that got sent back to the company before he could collect then. We have emails loads and they have ignored every email. Not refund. And no response. Going to go to small claims court for the money now. They need to pay and my son needs his money.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. Late delivery wrong size. I ordered a jacket took some time to get delivered. Once it arrived the jacket too small. Email the company. Told a partial refund. Received the partial refund. Very poor but took it better than nothing. Ordered another same jacket as I was happy with the material. Again too small. Sent jacket at my expense very costly. Then Received an email saying I had to pay an extra £27
90 import charges. Told them were to stick it.got in touch with my bank. Got my money back from them.PLEASE GIVE THIS COMPANY A MISS

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Biggest scam company

Biggest scam company. Don’t buy anything from here!! Its cheap quality crap which they say is from the Netherlands but they don’t even have a shop or warehouse

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Plastic Shoes

Bought a pair of shoes more than 3 months ago, received and didn’t look like the pictures online. Very cheap material (plastic) made in china, not leather as advertised! This is misleading! I asked for refund and they told me I had to send the shoes back to China at my expense which I did but after two months for no reason they have been returned to me?! Shocking service, will never order again from these untrusted kind of fake websites!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

DREADFUL SCAM COMPANY

DREADFUL SCAM COMPANY. I should have checked all the other terrible reviews before I ordered! But I didn't, will be more careful in the future as the world seems increasingly full of shysters, like this company, whoever they really are!

Product not as described, wrong size. UGLY CRAP.

Turned up late.

Terrible, slow communications.

Tried to return it at my own expense. Just got the horrible thing returned today by Royal Mail from Holland. I had used the correct address from the "website" but the parcel came back saying REFUSED DUE TO INCOMPLETE ADDRESS.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Experience

I had a really bad experience with this company. Delayed delivery, bad quality clothes, and bad customer service with delayed responses and not resolving the issue.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Stay well clear

Posting on behalf of my son.
Ordered a pair of shoes; they took 4 weeks to arrive and were too small. Tried to contact customer service but they use different tactics to avoid taking returns, providing refunds, or accepting exchanges. They are not in the Netherlands either!
Biggest mistake (lesson learned!) was not checking Trustpilot before purchasing; I wouldn’t have wasted my money or time trying to get a resolution.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID - Ordered a quarter zip, quality is terrible, like paper. Not as advertised in pictures with metal zip, it’s a paper zip. Size was 2 sizes smaller than advertised. Now won’t offer a full refund despite offering 30 day money back guarantee. Automated email response, won’t provide shipping label to return. Reported to NL Trading standards who will be investigating.

January 24, 2026
Unprompted review
Rated 3 out of 5 stars

The delivery was fast

The delivery was fast, and I ordered a sweater for my boyfriend. The quality exceeded my expectations. I’ll definitely be ordering from here again.

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost!

I wish i could give this company a 0 as 1* is just too generous.

I believe they are a drop shipping business. They claim to be based in the Netherlands, but I am very skeptical.

My order took approx 3 weeks to be delivered.

As many people have mentioned, the sizes are relatively small for European sizes i.e. I ordered a Medium and Large and both were a size smaller than expected.

Customer Service is atrocious as they use diversionary tactics to avoid taking returns, refunds, or exchanges.

Avoid them at all costs! Companies like this do not deserve your money and do not deserve to be operational either.

I wish I had gone on TP before processing my order. It would have saved me a lot of time and money.

Stay well clear.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company in China

Scam company. Claims to be based in UK (or elsewhere), all products from China. Clothes not as advertised and cheap low quality, long wait on delivery, returns have to be sent back to China at buyer's expense, company requires return items to be marked unlawfully as less than they're worth and then tries to trick you into paying the customs fees on the parcel. Avoid at all costs.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

I foolishly ordered an item from this website before checking reviews. After placing an order I never received a confirmation email but luckily I had a screenshot of the order number. The website states that a cancellation within 2 hours of the order via email will cancel the order. I cancelled within 1 hour of the order and yet again no reply email received. My item was then received via myself about a week later. I have tried to email them explaining the situation but they want me to except the cost of return which I shouldn't have to die to cancelling the product within their return window. The product is of very low quality and nowhere near what is advertised on the website. Please do not make the same mistake I did!!!

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Feels like a scam

Item took 3 weeks to arrive. Terrible cheap quality with zero shape to it and not at all reflective of the pictures advertised online. Paid £60 for a coat that isn’t worth £5! Emailed to get a return label as per instructions on the website and have received no reply.
**AVOID AT ALL COSTS!**

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order 3 weeks ago had no…

Placed an order 3 weeks ago had no confirmation email now there saying they haven't had the order but they took the money they have emailed me occasionally to ask again for my email address to trace the order which they have at this point I just want my money back

December 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look