The Watch Factory Australia Reviews 4,819

I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainl... See more

I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece... See more

This is my second time buying a watch from this site, and once again, I’m extremely happy with my purchase! The quality is excellent, the design is just as described (even better in person), and the... See more

We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go... See more

I have recently purchased 2 watches and found the website to be very user friendly. Product descriptions and images are accurate allowing for an informed decision. Shipping was very quick. Tracking is... See more

I bought myself an analogue watch. I wanted something stylish that suited my skin tone and wrist width. The watch is absolutely gorgeous! It arrived well packaged and comes in a lovely case. Great qua... See more

I saw this gorgeous watch online & loved it for my husband’s Christmas present & thought I'll get that one, then I got caught up at work & when I went back to purchase it - “sold out”! I was devastat... See more

Awesome experience. Couldn't believe how quickly it got to me. I ordered the watch on Monday at midday. It's now Wednesday afternoon and I have the watch on my wrist! Extremely happy with how qu... See more

I bought this gift right before Christmas hoping it would come in time. It was delivered in a matter of days. The watch itself is absolutely beautiful. I will definitely be a repeat customer.

Reliable company. The ordering was easy. My friend knew what she wanted. Well packaged watch arrived in good order. We shortened the strap following instructions on You tube!

Really like the style of my Citizen watch, perfect size and the price was very very good. So thrilled with it and the experience. Delivered super quickly before Christmas too. Absolutely delighted!

Good support from this supplier, though they didn't have my first choice after I ordered they refunded the purchase quickly. Then when I ordered an alternative it arrived promptly, item was as describ... See more

I have purchased watched before from WatchFactory but this time was left a bit disappointed. Purely because of the packaging, I purchased a watch which retails at $949 AUD but the packing quality was... See more

Watches were as described and arrived very quickly after being ordered. An easy process all round so I couldn't be happier. I will definitely be ordering from them again!

my second purchase with The Watch Factory. Really happy with the watch I purchaed, quality is great, wrapped properly and pretty quick delivery, I think I received it two days after I ordered it. Wou... See more

Excellent website to navigate, beautiful selection of watches, well priced. Found close to what I was looking for and it arrived beautifully packaged and in very good time. Would gladly purchase again... See more

This is the 4th watch that i have purchased over the pass 6 years For myself and daughter Fantastic choice of colours and designs Come beautiful presented and arrives within a few day after orderi... See more

Fantastic service! My order was received by me in 2 days. A fabulous selection of Earnshaw timepieces - have now bought two for my husband from The Watch Factory and they never fail to get compliment... See more

I didnt receive my watch. The delivery person from Australia Post signed my package on my behalf and as I live in an apartment it got stolen. Driver wasnt accountable. AustralianPost said that The... See more

I ordered an Olivia Burton mini Grosvenor watch on 28 May 2025. It was delivered promptly. However the first time I wore it the Minute hand fell off. I had not even removed the protective covers from... See more

Purchased a Tommy Hilfiger watch for my husband for he's birthday & they never sent extra links so the watch doesn't fit it's to small. I do not recommend buying. Very disappointed with purchase, wi... See more

There was battery issue and i need to return by myself. Watch was nice but i haven’t fixed it yet. They told me that they will refund $30 just need invoice I gave them from online but that was not acc... See more

The watch has lasted about a month and one of the small hands has fallen off. Its a Tommy Hilfiger (allegedly) and is junk. Will be sending back Following my review - received this - se... See more

Your service was fine. I was disappointed with the quality of the braclet. When I looked on the manufacturers website they had these items on clearance for half the price I paid on your site. I felt t... See more

Great Experience, smooth process was very easy to chose and delivery was on point I bought the watch for my husband and he loved it. This company is true to its advertisement, would continue to ord... See more

The ease of finding & ordering what I wanted was easy. The despatch was prompt so I receive my order within 3 days. A very reliable company to deal with & would recommend The Watch Factory to anyone.

This watch was a gift for my grandson. He chose the watch which is very attractive on his wrist. He particularly loved the green background. Very prompt service and communication from company.

I returned the watch I purchased due to it not looking like photo because of lighting. Staff were excellent with helping make the process easy and refund processed with no problems

Terrific prices for a terrific range of watches. Very happy with my recent purchase of a number of Christmas presents. Would recommend the Watch Factory to everyone.

Purchased for my son’s 18th birthday, he was extremely happy! Easy to order, fast delivery and great quality, very happy customer.

Watch was awesome, Price was awesome, so was customer service and got the product earlier that predicted. Got flagged by there fraud system 🤣 but still managed to get the product on time.

The watch was an 18th birthday gift for our Grandson, and he was delighted with the Ferrari insignia. Thank you for the prompt delivery. Regards Murray Stewart,

Bought a Hugo boss bracelet, shipping was quick however the bracelet broke after one month. They do have warranty however because the bracelet was for a milestone birthday I had it engraved and appare... See more

All the watches are high quality. Fast shipment, one watch I was gifted the maintenance was excellent. And all products looking great, in addition huge collection of watches

Bought watch as a birthday gift for my man. Was quite nervous about purchasing a watch online, The Watch Factory came through with flying colours!! Five stars I highly recommend 😊

Everything was amazing. Ordering, easy as. Delivery, like super fast, 3 or 4 days. And product, OMG, they were so much better in real life , and they were real not knock offs , my 4 kids absolutely lo... See more

Overall a very easy buying and support experience. There was a minor problem with a wrong product code on a website which was resolved very quickly and easily.

I bought watches from Watch factory. They are very fast and prompt in delivery of my favourite watches. They shared the tracking details and followed up until their delivery.

This was purchased as a gift. The recipient LOVES her new watch! Easy to navigate platform, no issues with this purchase.

Quick delivery, beautiful watch and beautifully packaged and well boxed. No issues at all. Bought a Boss watch for my son for his 18th Birthday. He loves it.