Westsshops Reviews 119

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciated the variety of styles and unique items available, particularly the Christmas sweater collection. People found the website easy to navigate, with a straightforward ordering process and immediate confirmation emails. Some customers also mentioned the fantastic sale prices and the presentation of items on the website. However, many reviewers expressed concerns about the product quality, noting that the items received often did not match the descriptions or images online. Consumers reported issues with sizing inconsistencies, with some finding the size charts confusing. There were also complaints about items being printed instead of embroidered, and the materials used being cheap and not as plush as advertised. A few consumers mentioned difficulties with returns, including high shipping costs to China.

Based on these reviews

Rated 3 out of 5 stars

I have not received item as yet but the website made the items look lovely and the prices were good too although it did say free postage i got charged £10 which i think you should look into please

Rated 4 out of 5 stars

The website and choice of items are excellently presented. The final payment step appeared to be straight forward until I received an email stating the last step was incomplete. When I ck'd my CC th... See more

Rated 4 out of 5 stars

Your merchandise looks great. Unfortunately, I didn't see that my purchase was complete and ordered the sweater again. Is it possible to cancel order #WTP00048311? I still want my first order shipp... See more

Rated 5 out of 5 stars

I had never heard of your company before and I was extremely surprised at the beautiful Christmas sweater collection you have. I ordered 3 sweaters and 1 would call a sweater type jacket. They ar... See more

Rated 5 out of 5 stars

I loved the selections. I don’t order more than one item at first because I don’t know what the quality and sizing will be until I receive the item. I also want to know how quickly I receive my order.... See more

Rated 5 out of 5 stars

I was kept informed of status of my order. It was packaged well and arrived in good time. The jumper is lovely and soft and as described. Unable to comment on fitting as it has been purchased for a... See more

Rated 2 out of 5 stars

I have just received my Christmas cardigan. Instead of a cosy embroidered article I have received a thin printed cardigan. Nothing like the picture or the description I only hope the Christmas bunny s... See more

Rated 5 out of 5 stars

Easy to move around the website and found items cheaper than on a few other online websites, zooming in on items is nice and a nice size chart for clothing and easy checkout using Pay Pal

Rated 1 out of 5 stars

Liars? Crooks? Fabulous photo advert on Facebook. Embroidered Christmas cardigan. Got two. Nothing like the photo. NOT embroidered- printed. Not plush as in advert. Very unhelpful customer service. W... See more

Rated 1 out of 5 stars

Frauds! Jumper on site stated as knitted. Was NOT. Completely different cardigan that arrived, if you can even call it a cardigan. Cheaply made. Useless customer service. Only offering 10% as it needs... See more

Rated 4 out of 5 stars

Love the styles! Sale prices were fantastic as I ordered Christmas Sale items. Only question I have is regarding the sizing chart. Not sure if I chose the correct size. Hoping so! I am a woman's size... See more

Rated 1 out of 5 stars

Fake reviews and fake items on website! The sweaters are not as described, the animals are just printed not embroidered or popped out as shown on website. Very poor quality fabric one with fluffy poly... See more

Rated 5 out of 5 stars

I just fell in love with the choice of items to buy, your sweaters for Christmas are absolutely fabulous, so many colours too.

Rated 5 out of 5 stars

Clothes on offer look really interesting and different. Ordering was straightforward and I received a confirmation email immediately. So far I have not needed customer service. I am eagerly awaiting... See more

Rated 1 out of 5 stars

Sizing was erratic. Small cardigan was too small, small jumpers were too large. Items were not as they appeared on the website, quality and design very poor. Printed instead of embroidered. Still try... See more

Rated 5 out of 5 stars

Ordering process was easy. There was detailed sizing and helpful advice. So i hope the quality and style lives up to my experience so far.

Rated 1 out of 5 stars

The jumper received, which I had to chase several times, was very disappointing when it arrived. In the ad it looked like fluffy wool with the character animals standing out away from the material. It... See more

Rated 1 out of 5 stars

Ordered a paisley western mini dress. Westsshops.com received my funds. No update on shipping, just awaiting payment. Ordered and paid July 19 2025. Appears that I may never receive my order. They do... See more

Rated 1 out of 5 stars

Extremely poor quality. Received written notice that buyer bears the expense of returning item. Not as described. Not item in the description or pictures. This company failed to provide the product ad... See more

Rated 1 out of 5 stars

My MIL recieved her order from this company back in November. What arrived was a shoddy, cheap shocking garment , nothing like the picture. She asked for a full refund, but was denied. This company t... See more

Rated 1 out of 5 stars

I ordered a few pieces of clothing from Westshop and when they arrived, (took almost a month) I was SHOCKED! talk about the cheapest see through junk material I have ever seen! The dress looks nothing... See more

Rated 1 out of 5 stars

Extra items were ordered by mistake. I emailed immediately to cancel the 2 extra Christmas jumpers and just receive 1. Had a poor reply and they were not cancelled so received all 3. There is no re... See more

Rated 1 out of 5 stars

Had difficulty with payment. Had to start again and foolishly thought what I had ordered sizewise would stand. No! They sent a SMALL size when I thought I had ordered 5X. No use to me, so requested re... See more

Rated 1 out of 5 stars

I would leave a zero if I could the product I received looked nothing like the pictures on the website and when you try to return an item, you will get the runaround. I’ve been doing this for ove... See more

Rated 1 out of 5 stars

I ordered a Christmas hoodie on 13th November. I ordered medium which is normally plenty big enough for me. When it arrived I was disappointed with the quality and the size, way too small to be cons... See more

Rated 1 out of 5 stars

TERRIBLE QUALITY! Nothing like the picture! The picture looks like a sweater but the actually material is cheap polyester. Way overpriced! I wouldn’t pay $5 for this shirt.

Rated 1 out of 5 stars

Pictures on the website showed fluffier, plush sweater with design raised off sweater. I received a cheap material sweater with a transfer printed on the sweater. Not near the quality I paid for! VERY... See more

Rated 2 out of 5 stars

Sweatshirt received did not look like the one viewed on the website. Material wasn't good. I ordered a size up as recommended and although it fits, its very form fitting.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE. The jumper I received was made of cheap/thin material and the design was simply printed on it. The picture of the item I ordered showed the jumper made of a thick... See more

Rated 1 out of 5 stars

Beautiful products very easy to use web site but dis apointed with product when it came looks nothing like the picture on the web site ordered wool jumper recieved sweatshirt only part of order receiv... See more

Rated 1 out of 5 stars

I have ordered this, a Vintage Snowflakes Beaded Gradient Fur Trim Cozy Long Cardigan, and what i have received does not word what i have paid for, look like a dressing gun, a long printed material.

Rated 3 out of 5 stars

I ordered an embroidered top. What I received was not like what was advertised. The design was printed on the top, not embroidered. It was flannel. I tried it on and it was soft, and very warm and co... See more

Rated 1 out of 5 stars

BEWARE!! PICTURE IS NOT WHAT YOU RECEIVE!! SHOWS A SWEATER WITH KNITTED RAISED RABBIT fur OR KITTY- $35.99/22.99 Ha! WHAT YOU GET IS SCREEN PRINT ON POLYESTER. TOTAL SCAM ON PRODUCT AND PRICE! It take... See more

Rated 1 out of 5 stars

The items received are of poor quality and do not match the descriptions or images on the website. Avoid purchasing from this website

Rated 4 out of 5 stars

First time ordering, seemed to go easy. Little confusing at first to prices change from US to Can when viewing product. Hopng product ooks as good when arrives

Rated 1 out of 5 stars

A COMPLETE SCAM!!! DO NOT BUY FROM THEM. THEY WILL TAKE YOUR MONEY!!! The clothes are just printed on stupid fabric and look like shit!! Took almost a month to get to me and I was very disappointed!!!... See more

Rated 5 out of 5 stars

The choice of garments is great and I had to keep looking to make my choice which I’m happy about and looking forward to wearing it

Rated 4 out of 5 stars

Easy to place order but would have preferred the prices to be listed in pounds for the British market.

Rated 1 out of 5 stars

I have been waiting from Thanksgiving for Christmas gifts I was going to give to family. We are in February. I have tried to e-mail them that does not work i get can not be delivered. They were fast a... See more

Rated 4 out of 5 stars

I wish there would be more information of the sweaters. Are they 3d? Is the animal puffy? Or is it just a print.

Rated 5 out of 5 stars

Variety of items available to choose from. However, there are items when looking on the size chart, it looks that sizes are too small. I am size large with 43 bust size. There are items in which if I... See more

Rated 1 out of 5 stars

I wish I would have read reviews. I normally do. Quality horrible...looks like it's used. Paint missing. Never again

Rated 5 out of 5 stars

efficient and a lot of choice, love all the items, easy to order, now waiting to receive them all


3.3

Average

TrustScore 3.5 out of 5

119 reviews

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Rated 3 out of 5 stars

I had to adjust my thinking

I ordered an embroidered top. What I received was not like what was advertised. The design was printed on the top, not embroidered. It was flannel. I tried it on and it was soft, and very warm and comfortable. I liked it, so I ordered another. It was the same as the first. I am going to order a third. I'm elderly and don't leave the house much. I love wearing them around the house.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service, erratic sizing, poor design.

Sizing was erratic. Small cardigan was too small, small jumpers were too large. Items were not as they appeared on the website, quality and design very poor. Printed instead of embroidered. Still trying to return: so far have been offered 10% off next order, or told to return it to China at my own expense. I have no wish to order from these people again - wish I'd read reviews before spending £100 on poor quality clothing - and I had to wait weeks to receive it. Having to wait weeks to return it, too.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Frauds

Frauds! Jumper on site stated as knitted. Was NOT. Completely different cardigan that arrived, if you can even call it a cardigan. Cheaply made. Useless customer service. Only offering 10% as it needs sent back to China. Website states ‘authentic American’ then says all made and shipped from Latvia? That should have been a red flag. Wish I could attach a photograph of what I received! Appalling.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Liars

Liars? Crooks? Fabulous photo advert on Facebook. Embroidered Christmas cardigan. Got two. Nothing like the photo. NOT embroidered- printed. Not plush as in advert. Very unhelpful customer service. WILL NOT give me a return address ( in China) only % Discount voucher offered. As if I want anything else from them.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Variety of items available to choose…

Variety of items available to choose from. However, there are items when looking on the size chart, it looks that sizes are too small. I am size large with 43 bust size. There are items in which if I want to buy it, I have to get size 2xl or 5 xl. Specially the hip or waist size. I guess it did not mean for me to buy it.

January 8, 2026
Unprompted review
Rated 4 out of 5 stars

First time ordering

First time ordering, seemed to go easy. Little confusing at first to prices change from US to Can when viewing product. Hopng product ooks as good when arrives

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Buy! Not as described!

Fake reviews and fake items on website! The sweaters are not as described, the animals are just printed not embroidered or popped out as shown on website. Very poor quality fabric one with fluffy polyester but the other sweater rough and scratchy fabric. Delivery took two weeks to arrive in a bag.

December 24, 2025
Unprompted review
Rated 4 out of 5 stars

The website and choice of items are beautifully displayed.

The website and choice of items are excellently presented. The final payment step appeared to be straight forward until I received an email stating the last step was incomplete. When I ck'd my CC the payment was applied. I hope the items will be sent and the order is now considered to be complete with full payment.

December 20, 2025
Unprompted review

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