Array Essex Restaurant Reviews 26

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We decided to try this place for brunch based on a recommendation, and it did not disappoint! The food was absolutely amazing — everything was fresh and full of flavor. The staff were friendly and hel... See more

Company replied

Rated 5 out of 5 stars

Absolutely incredible experience at Areay Restaurant! From the moment you walk in, you can feel the warm, welcoming atmosphere. The staff are genuinely friendly and attentive without being intrusi... See more

Company replied

Rated 1 out of 5 stars

First time visiting today and when we were about to pay for the bill, we were refused the opportunity to and told to seat down only to be told 10 minutes later that they are investigating if it’s our... See more

Company replied

Rated 5 out of 5 stars

Fantastic atmosphere, popped in to take a look and saw how much time and effort had been put into this place Ordered food and drinks with ease, staff very friendly and more than happy to hel... See more

Company replied

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Company details

  1. Restaurant
  2. Brunch Restaurant

Written by the company

Experience authentic Turkish cuisine at Array in Romford. From traditional Turkish breakfasts and brunch to grilled kebabs, fresh mezes, and flavorful dinners — every dish is made with the finest ingredients. Located at 91 Shepherds Hill, Romford RM3 0NP, we’re your local spot for the best Turkish food in Romford. Whether dining in or celebrating with friends, enjoy bold flavor's and warm hospitality at Romford's top Turkish restaurant.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 5 out of 5 stars

Amazing food

Amazing food. And staffs are very friendly. Nice ambiance.

October 16, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Kamrul,

Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the food, our friendly team, and the ambiance. Your kind words mean a lot to us, and we look forward to welcoming you back soon.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Excellent service with great taste.

Excellent service with great taste.

October 11, 2025
Unprompted review
Array Essex Restaurant logo

Reply from Array Essex Restaurant

Dear Mustafa

Thank you for your kind words! We're delighted to hear you enjoyed both the service and the food. We look forward to welcoming you back soon for another excellent experience.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Friendly staffs

Had a wonderful night.

October 16, 2025
Unprompted review
Array Essex Restaurant logo

Reply from Array Essex Restaurant

Thank you so much! We’re so glad you had a wonderful night with us. Hope to see you again soon for another great experience.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Dinner was totally perfect

Dinner was totally perfect. Thanks for everything

October 12, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Furkan,

Thank you so much for your kind words! We’re thrilled to hear that you had a perfect dinner experience and truly appreciate your feedback. We look forward to welcoming you back again soon.

Warm regards,
The Array Team

Rated 5 out of 5 stars

One of the best Turkish cuisine experience in Essex .

Absolutely incredible experience at Areay Restaurant!

From the moment you walk in, you can feel the warm, welcoming atmosphere. The staff are genuinely friendly and attentive without being intrusive. The food is simply exceptional — beautifully presented, full of flavour, and clearly made with high-quality ingredients. Every dish feels thoughtfully crafted, and the portions are generous too. The interior design creates the perfect balance between comfort and elegance, making it ideal for both casual dinners and special occasions.
Definitely one of the best dining experiences in the area — I’ll be coming back again and again.

October 1, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Guest,

Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your experience at Array — from the warm atmosphere and attentive service to the quality and presentation of our dishes. It means a lot to know that our efforts to create a memorable dining experience are appreciated.

We look forward to welcoming you back again soon for another visit.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Perfect

We decided to try this place for brunch based on a recommendation, and it did not disappoint! The food was absolutely amazing — everything was fresh and full of flavor. The staff were friendly and helpful, making the experience even better. My partner especially loved the Turkish dishes. Overall, a wonderful brunch spot that we’d definitely visit again!

September 10, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Furkan,

Thank you for taking the time to share your lovely review. We’re so pleased to hear that you enjoyed your brunch experience with us and that our Turkish dishes left such a great impression. It’s wonderful to know that both the food and service met your expectations.

We truly appreciate your kind words and look forward to welcoming you and your partner back again soon.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Great place

October 1, 2025
Unprompted review
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Reply from Array Essex Restaurant

We’re delighted to see your 5-star rating — thank you for taking the time to share your support. It means a lot to our team.

Rated 5 out of 5 stars

Birthday meal with the girls

Birthday meal with the girls, everything is absolutely perfect 👌 10/10.

October 4, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Guest,

Thank you for celebrating your special day with us! We’re thrilled to hear that you and your friends had such a perfect experience. Your kind words mean a lot to our team, and we hope to welcome you all back again soon for another 10/10 visit!

Warm regards,
The Array Team

Rated 5 out of 5 stars

Ideal venue for quality evening with…

Ideal venue for quality evening with friendly service and delicious food.

October 13, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Guest,

Thank you so much for your kind words. We’re delighted to hear that you enjoyed both the food and service during your visit. It’s wonderful to know that you found Array to be the ideal spot for a quality evening.

We look forward to welcoming you back again soon.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Amazing service and quality foods

Amazing service and quality foods. Especially grills is amazing.

October 8, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Guest,

Thank you for your kind review! We’re so pleased to hear that you enjoyed our service and food — especially the grills. Your feedback means a lot to our team, and we look forward to welcoming you back again soon.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Food was delicious

Food was delicious, service was good. They had non-alcoholic moctails, deserves a try.

October 12, 2025
Unprompted review
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Reply from Array Essex Restaurant

Dear Guest,

Thank you for sharing your kind feedback. We’re delighted to hear that you enjoyed the food and service, and that our non-alcoholic mocktails made a good impression! We truly appreciate your recommendation and hope to see you again soon.

Warm regards,
The Array Team

Rated 1 out of 5 stars

Terrible service

Terrible service! Went in for brunch today and we waited 45 mins for 2 drinks and 1 hour for a Turkish coffee. The service was slow, we ordered pancakes and waffles presentation was lovely but the food was all cold, which leads me to believe that they were made and sat there until someone actually bothered to collect them and give them to us. The bill came and we complained about the bad service and I asked if it was a joke that service charge was applied. They brought us complimentary drinks which we didn’t ask for and I said all I want is the drinks that took 45 mins plus to be taken off. Still we were left sitting there feeling awkward, the manager came over and didn’t give us the money off for the drinks and took the money off for service charge. I’m shocked that they could leave their guests waiting 45 to 55 mins for basic juices and coffees. Good service goes a long way and it’s safe to say we won’t be going back there again.

December 9, 2024
Unprompted review
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Reply from Array Essex Restaurant

Dear Amy,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the delays you experienced and for the cold food — this is far below the standard we strive to deliver, and we completely understand your frustration.

We would love the opportunity to make it right for you. If you’re willing to give us another chance, we would be happy to personally ensure a much smoother, timely, and enjoyable experience — and of course, we’d be delighted to offer a gesture of goodwill for the inconvenience you faced.

Your feedback is invaluable, and we hope to welcome you back soon to demonstrate the high-quality service and dining experience that Array is truly known for.

Warm regards,
The Array Management Team

Rated 1 out of 5 stars

Horrible 1st Experience

First time visiting today and when we were about to pay for the bill, we were refused the opportunity to and told to seat down only to be told 10 minutes later that they are investigating if it’s our kids who broke the out glass. Held against our will only to be told 20-25 minutes later that there is no evidence to prove it’s our children who broke the glass. A really horrible experience please stay away as the stuff came across really aggressive and causing unnecessary alarm. Shameful experience and made the children really scared

June 9, 2024
Unprompted review
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Reply from Array Essex Restaurant

Dear Alexlo,

We are truly sorry to hear about your experience during your first visit. The situation you described is extremely concerning, and we sincerely apologize for the distress caused to you and your children. Please be assured that this is not reflective of the standards or values we uphold at Array.

Your feedback has been escalated to our management team for a full review, and we are taking steps to ensure that such an incident does not happen again. We deeply regret the alarm and discomfort caused and would welcome the opportunity to speak with you directly to address this matter personally.

Safety and a welcoming atmosphere for all our guests, especially children, is our top priority, and we hope to have the chance to restore your trust in the future.

Rated 2 out of 5 stars

Overrated I'm afraid

Overrated I'm afraid. The food is nice and the presentation was lovely and decent size portions and nice decor. That was the positives but negatives spoilt it BIG time for us. Car park is small so get there early just in case, the music is too loud, they do warn you of this but this is a cop-out because clearly people have complained about this so do something about it?? Live singer was not great either and was singing dead songs, again too loud where you struggle to have a good conversation! Desserts are not great and the service was poor and this was supposed to be a Valentines treat for me! The joke is my wife wrote a review and the owner responded basically saying sorry to hear that he will investigate and come back to her. Erm, to me that was another cop-out as I saw him there in the kitchen and we weren't the only guests complaining about the poor service plus my brother and his partner went there last year and told me the same about the loud music and poor service. To be fair, I think as long it is not busy the service should be cool but when it's busy, don't hold your breath! Overall very disappointed 😞

February 14, 2024
Unprompted review
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Reply from Array Essex Restaurant

Dear David,

Thank you for sharing your detailed feedback. We sincerely apologize that your previous experience did not meet your expectations. We would like to let you know that Array is now under new management, and many changes have been made — including improvements to music quality, live performances, and, most importantly, our food.

We would love the opportunity to show you these positive changes and provide a much improved experience. We hope you’ll give us another chance to welcome you and your guests soon.

Kind regards,
The Array Management Team

Rated 3 out of 5 stars

When I first visit array to have brunch…

When I first visit array to have brunch with my friends they were really good service was very good and friendly that's why we dine there again and again, but when I booked a brunch for my hubby’s birthday on 13 Jan it was 10 of us and we had a really bad experience service was soo slow some of us waited for our order more than an hour they had not enough staff to serve and we could not enjoy our food together which is a not a good time for us they should be doing some management about their service so people can enjoy their delicious food not be stressed

January 13, 2024
Unprompted review
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Reply from Array Essex Restaurant

Dear Serap,

Thank you for taking the time to share your feedback. We’re glad to hear that you’ve enjoyed previous visits with us, but we sincerely apologize for the disappointing experience during your husband’s birthday brunch. Waiting over an hour for some orders and not being able to enjoy your meal together is certainly not acceptable, and we completely understand how frustrating this must have been.

Please rest assured that your comments have been shared with our management team to improve staffing and service during busy times. We would love the opportunity to welcome you and your friends again and provide the smooth, enjoyable experience you deserve, so you can fully enjoy our food without stress.

Kind regards,
The Array Team

Rated 5 out of 5 stars

Lunch Date

Enjoyed a Lunch date with family, in a lovely setting,great food and friendly attentive staff. Thank you

December 24, 2023
Unprompted review
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Reply from Array Essex Restaurant

Dear ATufano,

Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your lunch date with your family and that our food, setting, and service met your expectations. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon.

Warm regards,
The Array Team

Rated 5 out of 5 stars

Nice Lycee Martini... Decent Menu

This is a great location if you can't be bothered to drive into mayfair. Lycee martini same quality as hakkasan, food is 8/10 which is good when comparing to michelin starred restaurants.
I read the reviews below before booking but still decided to book and i had a great experience so thought to add a positive review.

April 11, 2022
Unprompted review
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Reply from Array Essex Restaurant

Dear Curtis,

Thank you for taking the time to leave such a positive review! We’re delighted to hear that you enjoyed your experience, from the Lycee martini to our food. It means a lot to our team to know that our efforts are appreciated, and we look forward to welcoming you back again soon.

Warm regards,
The Array Team

Rated 2 out of 5 stars

Pretentious, very poor service

Food was pretty good as were the drinks.
However, on arrival we were greeted by multiple bouncers asking if we had a reservation. Then, when led to table told we had precisely 2 hours and would then need to leave.
Initial ordering took far too long and drinks took a while - even water!
Initial course came fairly quickly after ordering and food was pretty good.
Then waited over an hour for plates to be cleared and to be offered a second drink.
Deserts took another hour but were quite good.
3 hours after arriving we’d had 2 drinks and 2 courses and after waiting far too long for the bill, and not being able to attract our waiter I went to look for someone who could be bothered to take our money… found the Maitre’d who almost laughed at me for asking for a manager…
Eventually a ‘manager’ arrived (basically the only person in a jacket), and stared at us like a rabbit in headlights. I asked him to remove the default service charge and get a card machine. We definitely should have just walked out - no one would have noticed nor cared. #shouldvegoneshish

March 13, 2022
Unprompted review
Array Essex Restaurant logo

Reply from Array Essex Restaurant

Dear Ben,

Thank you for sharing your detailed feedback. We sincerely apologize for the disappointing experience you had during your visit. Waiting long periods for service, drinks, desserts, and the bill is unacceptable, and we completely understand your frustration.

We would like to let you know that Array is now under new management, and many improvements have been made — from staff training and service procedures to food quality and overall guest experience. We would greatly appreciate the opportunity to show you these positive changes and provide a smooth, enjoyable visit that truly reflects the standards we aim for.

We hope you’ll consider giving us another chance to welcome you soon.

Kind regards,
The Array Team

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