Blacklane Reviews 7,464

During the ice storm in Dallas in January 26, I could not trust UBER or local cabs to take us so I trusted Blacklane large SUV. They greeted us at love Field and waited for our luggage to arrive. The... See more

Mr. Savvy Li showed up in time, dressed professionally, was polite, and helpful with our luggage. The vehicle itself was relatively new, very clean, and well maintained. It was a pleasant riding exp... See more

Our experience with Blacklane on our wedding day was top notch. We were initially upgraded from a business car to a first class car which was a very nice start. Thomas, our driver, was friendly, profe... See more

Our driver Magdiel Garrido was super professional and went above and beyond to make our experience smooth and seamless. We had traveled extensively in Europe and arrived home in USA at Miami airport w... See more

Our ride was overall quite satisfactory. The one negative was that the driver did not arrive to pick us up at the entrance to our building, as indicated by our street address and also the place where... See more

I'm Barbara (Abbie) Parson's friend and caregiver, who helped set this trip up for her through Sheila at Bentley Hedges Travel. Abbie indicated to me that the service she received upon arrival at Loga... See more

This was our first trip to Munich, Germany and we were arriving on an early morning, overnight flight. It’s always a bit stressful and we were concerned about finding our driver, Mr. Andrei Stefan-Vas... See more

An excellent airport run service. Faisal turned up right on time, in a luxury Mercedes people carrier. He was very polite and helpful. I really liked the ability to communicate with the drivers. We ha... See more

Driver tracked our flight and had an accurate estimate of when we would be done with customs and baggage claims. He was waiting for us before we even realized that we were done. He then got us to o... See more

Blacklane drivers are AMAZING! Fantastic communication. Always on time waiting at the airport on your arrival. Always courteous and helpful. Cars always spotless. I have used them many times... Paris,... See more

This was my first time using Blacklane, let me say that it was an amazing experience! Mr. Rodriguez was very professional and he made sure, that I made it to my destination safely. He’s an excelle... See more

Blacklane is Group of Greedy Fraudsters They charge customers for luxury services but to poor drivers they pay less than even local taxis & when job done they cut half of their money on name of fi... See more

We were very happy withMohammed Rauf who picked us up from Gatwick airport on Wednesday 21st May. He was friendly, professional, and made us feel comfortable throughout the journey. We really appre... See more

Our driver, Mohamed, was fantastic. I inadvertently entered a slightly different address from the correct pickup spot. He was responsive and it ultimately worked out fine. Our drive was lengthy, from... See more

Our driver for an airport trip was perfectly on time. Very polite and courteous as well as most importantly an excellent driver. This was very valuable as notably other drivers in a section of motorwa... See more

I received feedback from my boss that the car services was perfect! All the instructions were followed to a 'T' and organized wonderful! Blacklane will be on the top of the list for any future similar... See more

We loved every aspect of our experience with Blacklane...the reassuring text messages and emails advising us as to when we were going to be picked up/transferred...everything was excellent but above... See more

When one wishes to have an elevated travel experience, one shouldn't forget to pre-plan transfers from airport to hotel (or vice versa); there is nothing worse than standing in a long line for a taxi... See more

My new favourite transport company. Drivers, always in their black coat, offer impeccable and professional service. Vehicles were top notch and very clean. I Booked 03 vehicles in June 2025 a... See more

Cancelled 5 minutes before scheduled departure claiming “emergency” but the truth is the driver was running late and probably claimed “emergency” to avoid a fine. No alternative, just told us we woul... See more

I booked this car service in advance to leave enough time to catch a flight, and they never turned up. No call, no text, nothing. I tried contacting them multiple times and got no response. Completely... See more

Our booking was cancelled with no prior notice. We were left stranded at Catania airport. Dealing with customer support was really slow and ultimately unhelpful. That left me really upset. Our destina... See more

Was initially delighted with Blacklines service. The quote from Philadelphia suburb to Newark Airport was reasonable and prompt. Communication was great. Zero doubts about someone showing up. The quo... See more

We arrived exhausted after an international flight, and Mr Catak Mert was ready and waiting. He managed our luggage, drove us expertly in a clean, comfortable car, was well dressed in a suit and kept... See more

The drive was late we were having to wait on her, even though we provided flight information and communicated with her. Also there was only one warm water supplied but two passengers. She seemed not t... See more

Donato our driver from Milan Centrale to MXP was perfect! He was professional, kind and so accommodating. Blacklane went over and above in customer service after a negative situation occurred upon o... See more

Thoroughly recommend Blacklane. Have only used once but would def do so again. Very organised, great updates about chauffeur details and where to meet etc. Very polite and Impeccably presented car - t... See more

It was great service. Chauffeur was on time to pick up at terminal 1 , dubai airport. He has to wait for 45 minutes due to flight delays. Blacklane operational staff extra billed 105 AED. When I raise... See more

Blacklane makes reserving rides for 1 or 10 passengers very easy on their website & they allow cancellation up to one hour before your trip. Most car services require a 24 hour cancellation notice. Bl... See more

I love Blacklane car service!!! Seriously they are always early NEVER late, professional, trustworthy and kind. I was lost in Rome, by myself with about 20 thousand people outside the coliseum and my... See more

Excellent service. We arrived from a long trip from Melbourne to Athens. Driver Dimitris was wait for us and easily identifiable. He assisted with our suitcases and was very polite and very helpf... See more

Loved our pick up service schedule with Blacklane. Our Driver originally from Kenya was tall and impressive in his dark suit..he showed kindness & professionalism as he met us, escorted us to the wai... See more

Worst private chauffer service web. I booked for December 09 2025 from Hotel City of Sao Paulo going to the international airport in Brazil. First of all, the car was super downgraded low end Volk... See more

We have used Blacklane five different times so far for rides to the airport. The service is great as you get messages regarding your upcoming ride, who your driver will be there, their arrival time, w... See more

Both drivers were on-time, professional, respectful and accommodating. The only incident I had was due to the Fairmont’s elevators being broken down. I had to walk down 10 levels to the lobby to meet... See more

We e used Blacklane in many places around the world and our most recent experience in Hong Kong was no different—it was flawless. Making the reservation was easy, confirmations from Blacklane ensured... See more

Excellent service from the driver from start to end. Only improvement could be the shorter time to reverse the charge amount taken on my credit card. It should be reversed once the... See more

Normally you guys do a terrific job. We experienced a very disturbing and worrisome problem in Amsterdam very early this morning on booking #668290305. Full report sent to service at blacklane.com.... See more