Bog & idé Reviews 52,244

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the efficiency of the service, highlighting the speed of delivery and the simple buying experience. Consumers appreciate the quality and variety of products available, and many express satisfaction with the overall process from payment to delivery. People find the staff to be nice, respectful, and helpful, both online and in-store. Reviewers also appreciate the easy order pickup and the informative webshop. The fast delivery and well-packaged items contribute to a positive experience, with many customers looking forward to buying from them again.

Based on these reviews

Rated 5 out of 5 stars

Had not used them before, but very simple buying experience and books came fast. I think they could do some better estimation of when the order will arrive. There's a note on the website that internat... See more

Rated 5 out of 5 stars

Ordered a book and a calendar from the website. By mistake I chose a 2025-edition, instead of the 2026. Bog og Ide Skanderborg tried to call several times, to confirm the choice, and readily changed m... See more

Rated 5 out of 5 stars

I’ve bought from Bog & idé a couple of times in-store, but this was my first time using their online platform. I ordered an item and it arrived in just 3 days, fast and efficient! It was also well-pa... See more

Rated 5 out of 5 stars

I have ordered a few books/ items from their webshop. I am overall satisfied with the entire process, from payment to delivery. Would order from them again.

Rated 5 out of 5 stars

The experience was good. My daughter picked up the book from Bog og Idé. It was a gift for my grandchild. The book was beautifully wrapped. So a very nice experience all round.

Rated 5 out of 5 stars

I am always happy with bog & ide, their choice of books and quality. I was though not happy with GLS who you work with - they chose another pick up butik instead of the one I agreed with you.

Rated 5 out of 5 stars

We good some things for the office and they arrived the very next day even though the limit was 5 days...! Awesome, and in great condition! I had no doubt, as I use this place privately and nothing ev... See more

Rated 5 out of 5 stars

Very nice staff; ordered a book online and it arrived exactly when it said it would in the bookshop.

Rated 5 out of 5 stars

That was a pleasant experience collecting books.from you. Look forward to buy again...

Rated 4 out of 5 stars

Ordering the books was simple and picking them up as well. However, the delivery took longer than what was shown during the purchase.

Rated 4 out of 5 stars

Bit long to wait for English language books but happy to support a bookshop rather than online store.

Rated 5 out of 5 stars

Easy and effective buying online and picking up at the store

Rated 5 out of 5 stars

So far looks like a very good product. Easy to install and looks very good in the corner of the shower. Also very resistant. I recommend it

Rated 5 out of 5 stars

Waiting time for the delivery was more than usual.

Rated 1 out of 5 stars

I placed an order 10 days ago, but I still haven’t received any information about whether it has been shipped or not. The complete lack of communication is quite disappointing. I even emailed the shop... See more

Company replied

Rated 3 out of 5 stars

I ordered a book online and selected the “wrapping for a gift” option. I collected the wrapped gift few days later and gave it as a birthday present only to discover that they forgot to cover the pri... See more

Rated 5 out of 5 stars

Easy to book with pick up in store. Really fast delivery. Nice and helpful staff in store.

Rated 1 out of 5 stars

Bog & idé started to marketing in Facebook really nice products (never seen by me before). Promising 4-7 business days lead time and decided to place 2 orders. for several items each one. Unfortunate... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 books to one of the shops that were in storage because I dont want to support big online companies like Amaz.... After 2 weeks waiting I went to the Bog&Idé shop to aks if my books might h... See more

Company replied

Rated 1 out of 5 stars

I ordered a book, and when it arrived, it was damaged. I placed another order for the same book, but it never arrived. When I called the store, I was told it was out of stock and they were waiting for... See more

Company replied

Rated 1 out of 5 stars

Sad to get an art blok were the front side was damaged on the corners. I saw it beforehand but I was too shy to ask for another blok. And when I paid and saw on my bank acount that it was 18.76 euro... See more

Company replied

Rated 1 out of 5 stars

Awful experience. Came 11 days late, in a bad condition and they didn't even want to aknowledge it in the store

Company replied

Rated 1 out of 5 stars

order some english books that said in stock and 2-4 working days and after 15 days still no sign. It is cheaper and faster to order from amazon.de.

Company replied

Rated 4 out of 5 stars

Everything worked as expected. i came ang picjed up the book without any problem.

Rated 5 out of 5 stars

Excellent service. Ordering was quick and efficient, especially given I ordered an unusual book (on cricket!).


Company details

  1. Book Store

Written by the company

Bog & idé er Danmarks største boghandlerkæde - en kæde med en lang historie og et værdigrundlag, der tager afsæt i kundernes ønsker og behov.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

52K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Forgot to cover price while wrapping gift

I ordered a book online and selected the “wrapping for a gift” option. I collected the wrapped gift few days later and gave it as a birthday present only to discover that they forgot to cover the price label…
Everything else was good, the personnel is always nice and welcoming.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Nice experience

Very nice staff; ordered a book online and it arrived exactly when it said it would in the bookshop.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Dedicated service.

Ordered a book and a calendar from the website. By mistake I chose a 2025-edition, instead of the 2026. Bog og Ide Skanderborg tried to call several times, to confirm the choice, and readily changed my order when they finally reached me. Amazing service. Easy pick up of order in the shop. Shop is beautiful and well assorted.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order 10 days ago

I placed an order 10 days ago, but I still haven’t received any information about whether it has been shipped or not. The complete lack of communication is quite disappointing. I even emailed the shop in Valby, where I’m supposed to collect the order, two days ago, but there has been no response from them either. This silence is really frustrating.

November 17, 2025
Bog & idé logo

Reply from Bog & idé

Hi, thank you for your review. I understand your frustration about not receiving any updates on your order, especially when you have also contacted the store without getting a reply. For English books, we inform a delivery time of 4–7 business days, and I can see that your order was marked as ready on the seventh business day. Because of that, no additional status updates were sent, as the delivery was still within the expected timeframe.

When an order is placed as Click & Collect, the store is responsible for ordering the item and handling the entire process. This means you won’t receive a tracking number, but will instead be notified once the book is ready for pickup. That explains the lack of communication along the way.

If you still need information or experience any issues with collecting your order, you’re welcome to contact us at [email protected]
, and we’ll be happy to help.

Kind regards
Michelle from the Bog & idé team
[email protected]
www.bog-ide.dk

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