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Best price with LEGO Technic 42207 Ferrari SF-24 F1 in North Europe. Good communication, continuous updates of the package status. Option for home delivery. Great online shop, just like them physical... See more
Company replied
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See what reviewers are saying
Invited
BR are really good to resolve things. I almost gave 4 stats because there was a dispute on an expensive paw patrol toy that was under the 2 year warranty which broke in a very essential part that made... See more
Company replied
We have purchased a school Bag for our 8 year old son on End of July from BR for the new academic year 2025. The bag is from danPen (Ergonomics). In November we have noticed that the bag was to... See more
Company replied
Invited
Even if my bank generand issues with the payment the delivery was performed and the payment could be done later. The Communication with support was excellent, and the delivery was performed in time.... See more
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Company details
About BR
Information provided by various external sources
Hos BR har vi et bredt sortiment af legetøj til børn i alderen fra 0-12 år.
Vores mål er at få smilet frem hos børnene, ligesom vi ønsker at alle forældre skal være trygge ved at lade deres børn lege med vores legetøj. Derfor stræber vi altid efter at kunne tilbyde et bredt udvalg af legetøj af høj kvalitet.
Det er vigtigt for os, at du får en god oplevelse, hver gang du køber legetøj hos BR, og vi tilbyder derfor en omfattende kundeservice i vores webshop og i alle vores lokale BR butikker.
Kontakt os:
Du kan komme i kontakt med vores kundeservice her.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- www.br.dk
4.1
Great
17K reviews
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DanPen Bag review from BR: Poor Quality. short live
We have purchased a school Bag for our 8 year old son on End of July from BR for the new academic year 2025. The bag is from danPen (Ergonomics). In November we have noticed that the bag was torn inside and the plastic connectors were damaged and broken. We took the bag to the BR and showed them that, it is such a poor quality and not worth for the money paid(I wish, I could upload the pictures here), we thought BR is trustworthy and sell standard and quality products. However we were disappointed at the shop and the head of the shop said we are very unlucky one to get such a piece !! and we cannot return it since we missed the receipt. Who would know that this product lasts only three months and go into pieces in three months it is a school bag it should retain a minimal level of quality. I had even had a reference number in my bank statement for the purchase but they asked me to take it back. We were upset because we thought it will go for at least an year. So please watch out when you purchase DanPen from BR next time. My son loved his school bag and he selected it directly from BR store. How to crash a kids dream BR - way to go!
December 23, 2025
Unprompted review
Reply from BR
Dear Deepthi
Thank you for your review.
We are truly sorry to hear about your experience with the backpack. This is definitely not the kind of experience we want to give our valued customers when they purchase their toys from us. Please accept our sincere apologies.
If you haven’t already done so, please feel free to reach out to our customer service team, who are always ready to find a good solution and also can try to find the reciepe.
You can contact them through our website here: https://kundeservice.br.dk/hc/da or by phone at +45 89303400.
We hope everything will be as it should be very soon.
Have a great day.
Best regards
Mette
BR
Invited
Urimelig lang leveringstid...
December 23, 2025
Reply from BR
Kære Lars
Tak for din anmeldelse.
Det er korrekt, at vores leveringstider var forlænget i december. Det skyldtes, at vores skønne gæster bestilte en masse gaver hjem, og at der derfor var fuld fart på BR fabrikken og ikke mindst vores lager, hvor alle varer bliver pakket.
Selvom vores skarpe og hurtige legekammerater havde taget deres bedste løbesko på, så er de kun mennesker, og den store mængde ordrer der kom ind betød desværre, at der var lidt længere leveringstider end normalt.
Vi forsøger selvfølgelig at få alle pakker afsted så hurtigt, som vi overhovedet kan, og leveringstiderne vil derfor typisk også variere henover december måned.
Vores bedste råd er at tjekke den forventede leveringsdato, når varerne er lagt i kurven, så man er klar over, hvad man kan forvente.
Vi håber, de seje nye sager giver anledning til en masse sjov og spas.
Ha' en skøn dag
De bedste hilsner
Mette
BR
Invited
Super long delivery time
I ordered a package on 1 Dec 25 and it has been sent out first on 19 Dec 25!
December 22, 2025
Reply from BR
Dear Patrycja
Thank you for your review.
We’re so sorry that you’ve experienced a delay with your order.
Our warehouses were very busy in December, and that resulted in slightly longer delivery times than you might normally know us for.
To help you figure out the time frame, it’s always possible to see the expected delivery date on our website by reviewing the delivery options on the product page. This way you’ll have a good idea of how long the wait will be.
We hope we’ll be able to deliver your next order even faster.
Have a great day
Kindest regards
Mette
BR
Invited
Great shop
Best price with LEGO Technic 42207 Ferrari SF-24 F1 in North Europe. Good communication, continuous updates of the package status. Option for home delivery. Great online shop, just like them physical shops as well.
December 19, 2025
Reply from BR
Hi there 👋
Wow, we’re so happy to get five stars! ⭐🎉
It’s great to hear you found exactly what you needed with us – and without having to empty your piggy bank. 💰🐖
We can’t wait to welcome you back next time you visit. 👋😍
Have an awesome day! ☀️
Best wishes
Sofie 💂
BR
Invited
Fast delivery
December 13, 2025
Reply from BR
Dear Christian 😍️
Thank you for your positive review! ⭐️
We are delighted to hear that you experienced fast delivery. We hope you enjoy your purchase and look forward to welcoming you again. 🎮️
Have a nice day! 💞️
Best regards
Trine
BR
Invited
Fin service
December 11, 2025
Reply from BR
Halløj Vinnie 😍
Mange tak for din anmeldelse. ✨
Hvor er vi glade for, at vores legekammerater har taget godt imod dig, da du kom på besøg. 🤸♂️🎉
Vi glæder os til at gentage succesen, næste gang du svinger forbi. 🙌
Ha’ en magisk dag! 🧙♂️🪄
De bedste hilsner
Trine
BR
Invited
Super go service
December 7, 2025
Reply from BR
Hejsa 🎈
Juhuu, vi er ellevilde med din anmeldelse.
Vi kan simpelthen ikke vente med at få dig på besøg igen.
Ha’ en fantastisk dag og en magisk jul. 🎄
De bedste hilsner
Christine
BR 💂♂️
Invited
Top service 💪
December 3, 2025
Reply from BR
Ohøj Jan
Splitte mine bramsejl - sikke en skøn anmeldelse, vi har fået i kikkerten! ⭐
Hvor er det godt at høre, at vores legekammerater hurtigt fik gjort det hele klar, så det ikke krævede en hel skattejagt at få de seje sager med hjem.
Vi glæder os allerede til, at du kommer på besøg igen. 💂
Ha' en dejlig dag.
De bedste hilsner
Mette
BR
Invited
Good price and fast service
Easy to order online, the cheapest products I could find at the time and easy to click-and-collect. Smiling and helpful assistants, even in busy times.
November 27, 2025
Reply from BR
Dear E. P.,
We simply can’t stop smiling - what a great review! 🤩️
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again.
Have an amazing day! 🎈️
Kindest regards
Helene
BR 💂️
Invited
Reply from BR
Kære Christine
Wauw, hvor er vi glade for de funklende stjerner! 🌟️
Vi er simpelthen så glade for at høre, at du har haft sådan en god oplevelse hos os, og så håber vi, at de nye legesager skaber masser af glæde. 🤸️🎁️
Vi glæder os sådan til I kommer på besøg igen.
Ha’ en skøn dag! 🎈️
De bedste hilsner
Helene
BR 💂️
Unpleasant
We visited BR Gentofte today to make Christmas wish lists for our kids, and most of the employees were extremely kind and helpful. We really appreciated the friendly service and the Christmas atmosphere in the store.
However, when I went to pay for a few small items, I had an uncomfortable experience. I was standing at the counter ready to pay when the cashier told me “no” and instead called another customer over from the other side of the counter, even though I was already waiting. I am really restraining my self to write her name. But I would really like to mention it to the manager as would prefer not to be as public as here.
I don’t know why this happened, but it made me feel unwelcome. We had planned to return in December to buy more gifts, and this moment honestly left a bad feeling.
November 16, 2025
Unprompted review
Reply from BR
Dear Joana
Thank you for your review.
We are incredibly sorry to hear about your experience.
We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot.
We hope to hear back from you soon.
Kind regards
Trine
BR
Invited
Go service 🙂
November 11, 2025
Reply from BR
Kære Majbritt
Jubii, det er da bare en dejlig anmeldelse. 🤩️
Vi elsker glade gæster, og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Du ønskes en skøn dag. 🎈️
De bedste hilsner
Helene
BR 💂️
Invited
I ordered a Batman car for my son's…
I ordered a Batman car for my son's birthday. But the car arrived defective... it doesn't work.
November 3, 2025
Reply from BR
Dear Тетяна
Thank you for your review.
We’re sorry to hear that you’ve had a bad experience with a Batman car from our shop.
We’ve had a look at your case with our customer service team and can see that you have found a solution together. We hope that everything is now in order.
Please don’t hesitate to reach out to customer service again if you’re experiencing any further issues.
Have a great day.
Kindest regards
Helene
BR
Invited
Reply from BR
Dear Carolina
Thank you for your review
We can’t believe the view from here - 5 stars, wow! ⭐
It’s so awesome to hear that your cool toys were delivered to you at lightning speed, and we hope you’ll have a great time with your new stuff.
We can’t wait for you to visit us again. 💂
Kindest regards
Mette
BR
Invited
Lovely and adorable 🥰
September 23, 2025
Reply from BR
Dear Clovis
Woah, what an awesome review! ⭐️
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again.
Have an amazing day!
Kindest regards
Mette
BR 💂
Invited
Sloppy
First their ordering was slightly confusing leading my to take out most of the ordered items and order them directly from Lego.
Then I got a damaged, completely scratched package which nobody would have taken out of the shelf. I will return the package if I manage to in time.
At least they were fast.
August 18, 2025
Reply from BR
Dear Bla
We’re so sorry to hear that your new things were not packed in properly!
We always do our best to find a box that is exactly right for the size and amount of things to pack, but it sounds like we’ve missed the mark this time around.
We’ll make sure to pay a little extra attention to this in the future.
You can reach our customer service either through our website here: https://kundeservice.br.dk/hc/da/requests/new or via phone 89 30 34 00. So together you can find a good solution.
Kindest regards
Helene
BR
Invited
Good customer service
BR are really good to resolve things. I almost gave 4 stats because there was a dispute on an expensive paw patrol toy that was under the 2 year warranty which broke in a very essential part that made it unique. The supplier does not have spare parts which is a shame because some parts are quite fragile. BR did resolve it but caution to those who purchase any paw patrol toys.
February 19, 2025
Reply from BR
Dear Amy.
Thank you for your review.
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again.
Have an amazing day!
Kindest regards
Line
BR
Invited
Reply from BR
Ahoy there🎈
Shiver me timbers - that’s quite a review we’ve caught here!
We’re so glad to hear that the treasures quickly found their way to your shores.
We hope you’ll have lots of great times with your cool new toys.
Best regards
Line
BR
Bad service
I was at BR at Frederiksberg Center today 13/02-25 at around noon, and I went up to the young woman behind the register and asked for the pricing on a particular item. She rolled her eyes at me before she scanned it and told me. Extremely bad service.
February 13, 2025
Unprompted review
Reply from BR
Dear Christoffer
It sounds like this time around, you didn’t get the service that you can rightfully expect from us.
We’d really like to have a closer look at this case with you. In order to get to the bottom of this, we do need some more information from you to help us look into the matter. We have contacted you via Trustpilot in the hope that you can provide some more information.
We hope to hear from you.
Kindest regards
Helene
BR
Invited
Our favorite toy shop
December 25, 2024
Reply from BR
Dear Tomas😍🎈
Woah, what an awesome review!
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again.🤸♀️
Have an amazing day!⭐
Kindest regard
Emma
BR
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